Tom Tunguz

DECEMBER 18, 2018

Startups begin to siphon off important but underserved segments of SaaS incumbent’s customer bases. This will occur in all major SaaS categories, products serving VPs of Marketing, Sales, Engineering, and Customer Support. Data engineering is the new Customer Success. Machine learning fades as a buzzword.

Blockchain 208

Blockchain Technical Review Machine Learning Artificial Intelligence 208

Payrix

MARCH 6, 2024

A strategic payments provider is one that can help fill feature and functionality gaps, is up to speed on the latest trends (take the rise of digital wallets for example), and understands the importance of omnichannel capabilities , security protocols, compliance , and customer support. standard into effect by 2025.

Payments 100

Payments Embedded Payments Merchant Services Payment Solutions 100

BetterCloud

MARCH 17, 2025

Shadow AI, aka the unsanctioned artificial intelligence based applications that are in your tech stack, is often adopted by individual teams or employees for perceived productivity gains. This can quickly not only inflate your SaaS budget, but also introduce significant security and compliance risks.

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

Panintelligence

JULY 24, 2024

This includes innovations such as blockchain, Artificial Intelligence , and Machine Learning, which enable more sophisticated financial services and solutions. Disadvantages of embedded finance Regulatory compliance: Navigating the regulatory landscape can be complex and time-consuming.

Payments 52

Payments Merchant Services Payment Services Finance 52

Tom Tunguz

JULY 14, 2013

The product is essential to the operation of a customer’s business. For example, Zuora enables subscription billing; Expensify manages employee expenses; ZenDesk builds customer support systems. Customers can’t function without it. Characteristic 2: Cost/Value Proposition is Straightforward.

Sales Hiring 100

Sales Hiring Venture Capital SaaS Machine Learning 100

FastSpring

JANUARY 9, 2023

A MoR also takes the lead on chargebacks, tax audits, legal compliance, and more. Finally, you’ll need to maintain a large team of tax and legal experts to maintain global compliance (because solutions like Stripe don’t help with any legalities). Taking the lead on legal compliance (including audits).

Payment Methods 147

Payment Methods Payment Services Merchant Services Payment Features 147

Stax

JUNE 18, 2024

Key benefits of subscription management platforms include compliance with accounting standards, accurate revenue recognition, and reliable financial reporting. Features to look for in subscription software include automated billing, CRM integration, subscription analytics tools, scalability, and 24/7 customer support.

Payment Features 88

Payment Features Payment Solutions Payment Services Payments 88

Neil Patel

OCTOBER 2, 2020

For example, there is live chat software for lead qualification, live chat software for customer engagement, and live chat software for customer support. Omnichannel Support. Customer Support Software. Not every live chat software is built specifically for customer support.

Software Review 142

Software Review Software Scale Systems Review 142

Blulogix

FEBRUARY 20, 2024

Cloud-based monetization platforms can efficiently manage vast amounts of data, support complex billing scenarios, and ensure consistent service delivery across global markets. Data Analytics and AI: Analytics and artificial intelligence are at the heart of understanding customer behavior and preferences.

Payments 52

Payments Payment Services Artificial Intelligence Technology 52

FastSpring

JANUARY 31, 2023

Most companies using Stripe also need additional staff to manage sales tax (and VAT) and regulatory compliance. We collect and remit sales tax and VAT on your behalf, and take the lead on regulatory compliance and audits. Sift uses machine learning and AI to: Increase accuracy in fraud decisions.

Payment Services 147

Payment Services Payment Methods Merchant Services Software Review 147

How To Buy Saas

APRIL 29, 2024

Compliance burden: Regulatory requirements complicate complex data management, with 67% citing high levels of regulation that hinder day-to-day operations. Enhanced Security and Compliance: Sophisticated security mechanisms safeguard confidential data and guarantee adherence to pertinent industry guidelines.

Artificial Intelligence 52

Artificial Intelligence Blockchain Management Technical Review 52

Neil Patel

SEPTEMBER 4, 2020

So, look for elements such as PCI compliance and encryption. This means that you need a credit card processing company that offers superior customer support. FIS also stands out as a great provider because of their superior 24/7/365 customer support. User Experience. You must contact FIS for a quote.

Payment Services 129

Payment Services Merchant Services Payment Methods Technical Review 129

Stax

APRIL 18, 2024

Customer Support In-house support teams maintain direct relationships with end-users for assistance. Support through an in-house or outsourced central system, often leveraging robust support infrastructures like self-service portals, chatbots, and knowledge bases. Some may use cloud platforms for online solutions.

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

Stax

MAY 30, 2024

For example, you can leverage Artificial Intelligence (AI), machine learning algorithms, and predictive analytics to improve decision-making, efficiency, and user experience for both service providers and customers. There are various aspects of customer management and CX that FSM software providers can maximize.

Payment Solutions 88

Payment Solutions Payment Services Merchant Services SaaS Payments 88

User Pilot

FEBRUARY 14, 2024

In the article, we look at 12 solid contenders for this title, covering a few most common use cases: In-app user engagement Sales funnel management Customer support Analytics and reporting Marketing Collaboration and project management Let's dive right in! What are the best Salesforce integrations in 2024?

Payments 105

Payments Payment Services Payment Methods Payment Solutions 105

Stax

FEBRUARY 19, 2024

TL;DR Software as a Service (SaaS) provides cloud-based, scalable software solutions accessible via subscription models, eliminating the need for local installations or licenses. Vertical SaaS solutions are tailored for specific industries, addressing niche needs with in-depth customization and compliance with industry standards.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

User Pilot

MAY 8, 2024

Create in-app contextual experiences for your customers at different touchpoints. With artificial intelligence, you can strengthen the copy of your message and even shorten it to improve overall readability. Enterprise : Userpilot uses a custom pricing model for the Enterprise plan.

Engagement 105

Engagement AI Search Software Review AI 105

Stax

APRIL 30, 2024

In addition, they also ensure the privacy of business data and compliance with laws and regulations. Highest level of PCI security compliance that keeps payment data secure. Payment Depot Payment Depot is a merchant service provider that offers a transparent interchange-plus model.

Merchant Services 88

Merchant Services Payment Services Payment Solutions Payment Methods 88

User Pilot

JULY 29, 2024

CSM tools allow businesses to automate various activities, such as sending out messages at particular points in the customer journey or assigning tickets to customer support agents. AI agents – This customer service platform lets you create AI agents to provide instant responses to queries that don’t require human intervention.

Customer Success 105

Customer Success Software Management SaaS 105

How To Buy Saas

FEBRUARY 25, 2025

Quick onboarding and accessible customer support/resources. Salesforce often requires piecing together multiple products (for example, Sales Cloud + a separate marketing automation tool + a separate customer support tool), whereas HubSpot provides all those modules natively in one platform. Want AI insights?

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

Stax

AUGUST 29, 2024

Also, your PSP can help with currency conversions for international transactions if you have a global customer base. The best provider for you will be one that supports multiple currencies and lets you process transactions in the preferred local currency of your customers.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Solutions 88

Panintelligence

AUGUST 15, 2024

Look for features like machine learning, AI, and predictive analytics to enhance your data analysis capabilities. How do you handle data security and compliance? What is your pricing model? What kind of customer support do you offer? What advanced analytics features are included?

Artificial Intelligence 52

Artificial Intelligence Technical Review DevOps as a Service Systems Review 52

Baremetrics

MARCH 23, 2021

Both platforms use machine learning to detect suspicious payment activity while letting legitimate customers and workers have access. Also, each software platform meets PCI Compliance Level 1, the top data security level. But, overall, customers like their products and customer support.

Payment Services 69

Payment Services Payment Features Payment Methods Payments 69

User Pilot

NOVEMBER 30, 2023

Seek input from employees Your customer-facing colleagues are also a great source of information about a potential gap in the market. Stay connected with your customers as they’re often the first to pick up changes. Use AI and machine learning to analyze data for emerging patterns.

Underperforming Technical Team 105

Underperforming Technical Team Marketing Market Research Outsourced Development 105

Stax

MARCH 11, 2025

Customer support Things wont always go smoothly, and when you hit a snag youll want a provider you can reach out to immediately to help resolve the issue. You should evaluate the level of customer support options offered by the provider. Prioritize companies offering 24/7 live chat, email, and phone support.

Payment Methods 88

Payment Methods Payment Services Merchant Services SaaS Payments 88

Panintelligence

JUNE 21, 2024

Data driven analytics refers to the process of collecting, analyzing, and interpreting large volumes of data to make informed business decisions. This approach leverages statistical methods, algorithms, and machine learning techniques to uncover patterns, trends, and insights that can drive strategic initiatives.

Data 52

Data SaaS Operational efficiency. Healthcare 52

Stax

DECEMBER 9, 2024

Here are some steps you can take to reduce chargebacks and maintain a healthy merchant account: Improve Communication Establish clear lines of communication with your customers. Ensure that your contact information, including customer support channels, is readily available and easily accessible.

Merchant Services 88

Merchant Services Payment Services Payment Methods Software Review 88

Panintelligence

JULY 23, 2024

To succeed in this evolving regulatory landscape, Fintech companies need to prioritize compliance and maintain a high level of transparency in their operations. Responsible AI adoption Artificial Intelligence is revolutionizing the Fintech industry. and the Financial Conduct Authority (FCA) in the U.K., billion by 2033.

Payments 52

Payments Payment Services Payment Solutions Trends 52

Audacix

JUNE 9, 2023

Pricing and support: The tools should offer a range of pricing options and provide strong customer support to help you address any issues that may arise. It uses machine learning and behavioral analytics to detect and block attacks in real-time.

Software Review 66

Software Review Software DevOps as a Service AWS 66

FastSpring

MARCH 3, 2023

SocialBee grew their monthly recurring revenue 2X and managed tax compliance by switching from Braintree to FastSpring. We remit those taxes for you at the right time and ensure all necessary elements are in place for full compliance. Metrics for tracking the lifetime value of a customer. Read the NotePlan case study here.

Payment Services 78

Payment Services Payment Methods Payments Merchant Services 78

SmartKarrot

APRIL 17, 2023

Understanding the basics of AI chatbots An artificial intelligence chatbot is a computer program designed to converse with users through text-based or voice-based interfaces, using Artificial Intelligence (AI) technologies such as Natural Language Processing (NLP) and Machine Learning (ML).

Artificial Intelligence 10

Artificial Intelligence Communication Machine Learning Scale 10

Natalia Luneva

APRIL 24, 2025

PFaaS providers handle PCI DSS compliance, freeing businesses to focus on core operations. Instead, you use a ready-made platform for onboarding merchants, handling compliance, and processing transactions. picking the right model is key for smooth operations. It lets you skip building your own payment system. With over 108.6

Merchant Services 40

Merchant Services PayFac as a Service Payment Services Marketplace as a Service 40

Natalia Luneva

APRIL 24, 2025

With robust compliance features and international support, Stripe Connect serves as a cornerstone for businesses looking to scale their operations globally. Seamless Onboarding and Verification Process Stripe Connect offers a quick, user-friendly onboarding process that ensures regulatory compliance.

Stripe Connect 40

Stripe Connect Merchant Services Payment Services Payments 40

Natalia Luneva

APRIL 22, 2025

Key steps in the registration process: Due Diligence and Approval: The sponsoring acquirer conducts thorough checks on your business, including financial health, compliance history, and risk assessment. Annual Renewal: Maintain compliance through yearly assessments to prevent breaches and protect customer data.

Merchant Services 40

Merchant Services Payment Services Payfac SaaS Payments 40

User Pilot

MARCH 29, 2024

Uses quote-based pricing and includes enterprise features such as custom roles, permission management, premium integrations, priority support, activity logs, security audits, and SOC 2/GDPR compliance. A predictive analytics model from Akkio. Forecasting. Social listening.

Social Media 105

Social Media AI Retention Pricing 105

User Pilot

MAY 20, 2024

Enterprise : The Enterprise plan uses custom pricing and includes custom roles/permissions, access to premium integrations , priority support, custom contract, SLA, SAML SSO, security audit, and compliance (SOC 2/GDPR). Voiced customer support. Pendo’s in-app guide builder on Mobile. Flow triggers.

Software Review 52

Software Review Scale AI Search SaaS 52

SaaStr

DECEMBER 31, 2019

Craig : I think it actually, it’s a really good point about just engaging with the customers that you have. And I can remember working for a startup and our customer support rep was probably one of our most valuable sources for information about the challenges with the product. One part is what does your customer want?

Enterprise 145

Enterprise Underperforming Technical Team Scale B2B 145