USIO

JUNE 10, 2025

Why It Matters Now Tighter Regulations : States are increasing audits and enforcing strict compliance. Brand Loyalty at Stake : Slow or clunky refund experiences can lead to negative reviews or churn. Built-In Compliance & Identity Verification : KYC and AML processes ensure funds go to the right person, without manual delays.

Payment Solutions 130

Payment Solutions Payment Services PayPal Traceability 130

Valuize Consulting

NOVEMBER 19, 2024

A misread or delayed response to a client’s evolving needs can result in missed opportunities, decreased satisfaction, low adoption, unrealized value, and churn. Armed with these insights, customer success teams can proactively address pain points, enhancing client experience and reducing churn.

B2B 52

B2B Artificial Intelligence Machine Learning Outsourced Development 52

How To Buy Saas

FEBRUARY 25, 2025

Einstein AI adds predictive automation (lead scoring, etc.). Increasing AI assistance for content and timing. AI & ML Features Einstein AI offers lead scoring, opportunity insights, forecast predictions, and now Einstein GPT for generative AI (e.g., auto-generated emails, AI chatbots in service).

Scale 52

Scale Underperforming Technical Team Technical Review Marketplace as a Service 52

Blulogix

MARCH 27, 2025

By BluLogix Team How AI is Transforming Billing Billing has long been a complex and manual process, prone to errors, inefficiencies, and revenue leakage. AI is addressing these inefficiencies, transforming billing into a data-driven, automated, and predictive process.

Payments 59

Payments AI Search Payment Services SaaS Payments 59

SaaStr

JULY 1, 2025

So ICONIQ Growth is back with their 2025 State of AI Report: Survey Overview It has some great data from 300 high growth software companies building AI products. AI-Native Companies Are Outpacing AI-Enabled by 2X in Product Velocity The Numbers : 47% of AI-native products have reached scaling stage vs. only 13% of AI-enabled companies.

AI 200

AI Software Review Technical Review Scale 200

User Pilot

MARCH 30, 2025

Plus, with AI summaries and zero-click searches on the rise, the share of the cake is also becoming thinner. For instance, a project management app might promote team collaboration features to startups while emphasizing security and compliance to enterprise clients. Personalize messaging based on each segments use case.

Mobile 66

Mobile Acquisition Software Review Social Media 66

ChurnZero

MARCH 24, 2025

You dont have enough data to segment customers based on meaningful attributes and behaviors Find out more: Anticipate customer churn and more with customer success software analytics. 5: Youre not taking advantage of AI yet. Its a common refrain now: integrate AI to make things easier, save time, do more.

Technology 52

Technology Customer Success Scale ChatGPT 52

Valuize Consulting

JUNE 10, 2025

The AI Implementation Blindside: For CS Ops teams pioneering the use of AI for predictive churn, sentiment analysis, or automated recommendations, this security ambush is even more pronounced. The AI ‘Garbage In, Garbage Out’ Trap: This problem becomes catastrophic when trying to implement AI solutions.

Customer Success 52

Customer Success Technical Advisors Data Artificial Intelligence 52

SaaStr

JUNE 12, 2025

They built the dominant conversational AI. Just as HubSpot was the first leader to embrace MCP, Salesforce was arguably the first to block others from accessing their data via AI, with Slack: Exclusive: Salesforce is blocking enterprise AI rivals like Glean from using Slack data for their applications.

K8S orchestration (Kubernetes) 193

K8S orchestration (Kubernetes) ChatGPT Software Review B2B 193

User Pilot

APRIL 2, 2025

This helps you spot friction early, like a glitchy signup field or a poorly adopted flow, so you can improve before it leads to churn. Protect customer data with the highest compliance standards Every data point you collect represents actual people, so safeguarding it is a must. Monitor mobile metrics effectively with Userpilot.

Mobile 66

Mobile Underperforming Technical Team Onboarding AWS 66

Sales Hacker

FEBRUARY 11, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Jordan Crawford is an AI innovator, the Founder of Blueprint, and one of the top go-to-market engineers working today. In format is now only possible thanks to AI. Uh, when did you get involved with AI? It’s the process.

ChatGPT 83

ChatGPT AI Payment Methods Payment Services 83

User Pilot

JUNE 11, 2025

Userpilot also has an AI-powered localization feature that lets you address the user in their native language for improved engagement. This real-time data tracking helps you resolve customer issues faster and identify recurring patterns or bugs that could lead to churn. Worried about regulatory concerns? Ready to see it in action?

User Experience 66

User Experience Healthcare Onboarding Benchmarks 66

User Pilot

APRIL 16, 2025

Security and compliance: Any help center software handling sensitive data should provide encryption and data protection (like GDPR or SOC 2). 5 Checklists, product updates, knowledge base, in-app AI assistant. 5 Customizable knowledge base, AI-powered search, analytics and reporting, omnichannel ticketing.

Software 52

Software AI Search AI Technical Support 52

Clouded Judgement

MARCH 22, 2024

At contract expiration these customers either renew (sign another contract with same annual value), expand (sign another contract with higher annual value), contract (sign another contract with lower annual value), or churn (stop being a customer and spend goes to zero). This brings me to AI (everything leads to AI these days…).

AI 190

AI Cloud Revenue Technical Advisors 190

SaaStr

JANUARY 20, 2022

You get a complete overview of your global subscriber base; MRR, ARPU, ASP, churn and LTV are presented in a beautiful and easy to use dashboard. We help SaaS companies proactively manage customer relationships, measure customer health, minimize churn and maximize revenue.

DevOps as a Service 246

DevOps as a Service AI Search Cloud compliance 246

SaaStr

OCTOBER 20, 2022

Capacity is an AI-powered support automation platform that connects your entire tech stack to answer questions, automate repetitive support tasks, and assemble solutions to any business challenge. You need an efficient way to keep your customers successful, reduce churn, drive adoption, and increase net revenue retention.

Scale 200

Scale compliance Healthcare Education 200

SaaStr

AUGUST 9, 2024

In this AI moment we’re in, there are still many moments in scaling a company where intuition still matters. This was around 2017, and CS became simpler and focused on post-sales, retention, and reduced churn. During the IPO process, they had to look at things related to audit and compliance. This isn’t new.

Scale 291

Scale Sales Hiring Scaling Startup 291

SaaStr

JANUARY 12, 2022

You just close more, and churn less, and upsell more, when you show up. 5M in ARR b/c we were too small a co and compliance dept blocked renewal (shoulda raised price I guess…) ” — Jared Hansen, CEO Thrilling Foods. Few things are worse than churn-and-burn deals. They don’t show up in person.

CTO Hire 325

CTO Hire Sales Hiring New CTO CTO 325

User Pilot

JULY 29, 2024

Customer success software helps businesses boost customer satisfaction, reduce churn , and improve efficiency. Zendesk is an AI-powered customer service software that helps CS teams manage support tickets from one hub. Salesforce is an AI-powered customer platform uniting marketing, sales, and service in a single app.

Customer Success 105

Customer Success Software Management SaaS 105

FastSpring

JANUARY 9, 2023

A MoR also takes the lead on chargebacks, tax audits, legal compliance, and more. Finally, you’ll need to maintain a large team of tax and legal experts to maintain global compliance (because solutions like Stripe don’t help with any legalities). Taking the lead on legal compliance (including audits).

Payment Methods 147

Payment Methods Payment Services Merchant Services Payment Features 147

FastSpring

JANUARY 10, 2023

This means we take the lead on legal compliance, collecting and remitting consumption tax, chargebacks, and more. To handle this, most companies need an entire department dedicated to legal compliance. In our experience, this significantly reduces the number of failed payments and involuntary churn.

Payment Solutions 146

Payment Solutions Payment Features Payment Methods Software Review 146

User Pilot

FEBRUARY 29, 2024

Totango is a customer analytics software focused primarily on customer success and churn reduction. Tableau is a business intelligence platform that offers data visualization and AI capabilities. InMoment is an AI-driven customer experience platform best suited for analyzing feedback. AI analytics. Enterprise.

Artificial Intelligence 105

Artificial Intelligence Social Media Software Review AI Search 105

User Pilot

MARCH 29, 2024

Akkio is the best behavioral analytics tool for churn prediction. InMoment is the best AI-based user feedback analytics software. For example, they can reveal at-risk customers based on previous churn data. AI analytics. AI Analytics is coming to Userpilot in 2024! Session replay tools. User segmentation.

Social Media 105

Social Media AI Retention Pricing 105

FastSpring

JANUARY 31, 2023

Most companies using Stripe also need additional staff to manage sales tax (and VAT) and regulatory compliance. We collect and remit sales tax and VAT on your behalf, and take the lead on regulatory compliance and audits. Sift uses machine learning and AI to: Increase accuracy in fraud decisions.

Payment Services 147

Payment Services Payment Methods Merchant Services Software Review 147

User Pilot

MAY 16, 2023

To evaluate your value metrics and how you use them in your pricing plan, you can track metrics like customer churn , user retention, MRR, or customer lifetime value. Tracking product usage of your power users, as well as inactive/churned customers, allows you to identify the most valuable features and their usage limits.

Metrics 98

Metrics Customer Lifetime Value SaaS Pricing 98

User Pilot

DECEMBER 10, 2023

Looking for a good churn analytics tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? There are plenty of tools for churn analytics on review sites, but they don’t make the choice any easier. Get a Userpilot demo for churn analytics and drive your product growth code-free.

Churn 52

Churn Software Review Technical Review Scale 52

User Pilot

AUGUST 15, 2023

Using AI tools will speed up data analysis and help you avoid errors. In this approach, data experts or analysts prepare specific workflows or analysis paths with a predefined goal in mind, for example reducing user churn. In this case, we could be looking at the retention rate, monthly recurring revenue (MRR), or churn rate.

SaaS 98

SaaS Data Analysis Artificial Intelligence Government 98

Stax

MARCH 18, 2025

This is what SaaS applications call “user churn,” and it can affect their monthly recurring revenue (MRR) , as well as their annual recurring revenue (ARR). Churn rate. Churn is the percentage of customers that end their subscriptions within a certain amount of time. Customer lifetime value.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Stax

JANUARY 17, 2024

Provides compliance and security advantages ACH payments are one of the most secure payment options your customers can have. Whether it is security, financial constraints, know-your-customer (KYC) compliance , or processing international payments, ensure that the payment services of your ACH PayFac are in line with your needs.

Payment Services 88

Payment Services SaaS Payments Merchant Services Payment Facilitation 88

Panintelligence

JUNE 19, 2024

In today's rapidly evolving financial landscape , the integration of Artificial Intelligence (AI) has become a game-changer for the Fintech industry. AI is revolutionizing how financial institutions operate, making them more efficient, secure, and customer-centric. AI adapts to emerging fraud tactics.

Artificial Intelligence 52

Artificial Intelligence AI Systems Review Technical Review 52

User Pilot

MARCH 14, 2024

Looking for an effective churn analytics tool and wondering if Heap is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Heap is the ideal choice for your churn analytics needs. Looking for a Better Alternative for Churn Analytics? Try Userpilot!

Technical Review 52

Technical Review Software Review Churn Systems Review 52

User Pilot

AUGUST 23, 2024

A step-by-step digital onboarding process in banking : Select customer onboarding software with engagement features, analytics, automation, integrations , and compliance certifications. Regulatory compliance changes Challenge number one is evolving regulatory requirements. This reduces the risk of customer churn.

Banking 105

Banking Onboarding compliance Scale 105

User Pilot

DECEMBER 10, 2023

Looking for a good churn analytics tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for churn analytics on review sites, but they don’t make the choice any easier. Get a Userpilot demo for churn analytics and drive your product growth code-free.

Churn 52

Churn Software Review Underperforming Technical Team Technical Review 52

Stax

JUNE 18, 2024

A robust subscription management platform is essential to reducing admin and ensuring positive customer experiences that keep churn rates low. Key benefits of subscription management platforms include compliance with accounting standards, accurate revenue recognition, and reliable financial reporting.

Payment Features 88

Payment Features Payment Solutions Payment Services SaaS Payments 88

User Pilot

MARCH 11, 2024

Looking for an effective churn analytics tool and wondering if Mixpanel is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Mixpanel is the ideal choice for your churn analytics needs. Looking for a Better Alternative for Churn Analytics? Try Userpilot!

Software Review 52

Software Review Churn Systems Review Technical Review 52

User Pilot

DECEMBER 10, 2023

Looking for a good churn analytics tool and wondering which one of Pendo, Appcues, and Mixpanel is the best option for your SaaS company? There are plenty of tools for churn analytics on review sites, but they don’t make the choice any easier. Get a Userpilot demo for churn analytics and drive your product growth code-free.

Churn 52

Churn Software Review Underperforming Technical Team Technical Review 52

Stax

NOVEMBER 27, 2023

To choose the right KYC provider, some of the factors you should look at are if the provider offers automated KYC processes, integration with existing systems, future-proof scalability, and full compliance with regulatory requirements. While internationally CDD can be seen as a key component of KYC compliance, within the U.S.,

Merchant Services 88

Merchant Services Payment Services Systems Review Technical Review 88