Intercom, Inc.

SEPTEMBER 10, 2020

It’s an approach that’s served him well along the road to building the HubSpot sales team, where he was CRO for nine years. This has created large amounts of data for running teams. . And the teams now need a more defined structure. Mark Roberge knows which he prefers. When to optimize for scalability.

Scale 226

Scale Scaling Sales Recruiting Sales Hiring 226

SaaStr

JANUARY 24, 2024

How should you handle presenting challenges to your C-suite team when you’ve just joined the company? Lattice had a product-led growth flow on the website while the sales team was still trying to sell the PLG companies The good news is Lattice had a lot of activity and initiatives at play. Can you start and stop a PLG motion?

Scale 278

Scale Sales Hiring Scaling Revenue 278

SaaStr

AUGUST 20, 2019

In this session, Anna and Sameer will highlight SendGrid’s journey from growth stage through acquisition and why focusing on people and culture is mission critical to success as a company goes through the scaling process. I’m Sameer Dholakia, CEO of now Twilio SendGrid as of Friday after our completed acquisition.

Scale 155

Scale Acquisition Scaling Sales Hiring 155

SaaStr

FEBRUARY 26, 2019

Join Qualtrics Co-Founder and CEO alongside SaaStr Founder and CEO Jason Lemkin as Ryan reflects on the survey software maker’s acquisition by SAP this year. Ryan Smith: The backstory here is we turned down an acquisition offer for $500 million in 2012. And the team deck doesn’t say who the CEO is? Ryan Smith: No.

Acquisition 159

Acquisition Sales Recruiting Scale Sales Hiring 159

SaaStr

DECEMBER 17, 2019

Companies that have access to more accurate financial data have the ability to develop seamless exchanges of information, providing consumers with improved ways to manage their finances. Happy post lunch interview. People ask if we had an acquisition strategy, we definitely don’t. Enter the platform company.

Payments 210

Payments SaaS Payments Banking Underperforming Technical Team 210

FastSpring

DECEMBER 7, 2023

“This is everyday for me, so I love talking about it,” says Carl Hargreaves about mergers and acquisitions. As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains.

Software Review 148

Software Review Technical Review Development Team Review Branding 148

User Pilot

MAY 1, 2024

Before starting his own venture, Lenny worked in the product and engineering teams of companies like Airbnb and Neustar. Renowned for his tenure on Airbnb’s product team, Lenny’s professional journey truly began in 2010 when he served as the CEO of a budding startup named “Localmind.” Lenny’s Podcast homepage.

Underperforming Technical Team 102

Underperforming Technical Team New CTO Interviewing CTO 102

Intercom, Inc.

JANUARY 31, 2019

And as the organization grows, the work involved to get teams aligned on who you’re selling to and how you’re selling is not something to be taken for granted either. For today’s episode, we’re sharing go-to-market insights from past interviews that have resonated with us. When you’re a small team, your time is everything.

Underperforming Technical Team 165

Underperforming Technical Team Scale Benchmarks Sales 165

User Pilot

AUGUST 30, 2024

What are the different marketing research methods product marketing teams can use to inform their strategies? Its goal is to help make informed decisions about product development , marketing strategies, pricing, and customer acquisition in SaaS companies. User interviews : One-on-one conversations for qualitative insights.

Market Research 101

Market Research Marketing Strategy Underperforming Technical Team 101

User Pilot

SEPTEMBER 2, 2024

Customer-led growth focuses on using customer insights to drive overall business growth, including product development, acquisition strategies, and customer retention. To build a customer-led marketing strategy, follow these best practices: Conduct interviews to understand customer language and pain points.

Marketing 111

Marketing Underperforming Technical Team Education Interviewing 111

SaaStr

FEBRUARY 25, 2020

Have they just done an acquisition? For example, if you’re getting ready to close the deal, sales team’s pretty darn excited. You have to be aware, you have to listen, and you have to talk about the bad things your customers are saying about you. Are we just getting ready to go live? Are we processing a renewal?

Scale 237

Scale Underperforming Technical Team Sales Hiring Software Review 237

User Pilot

OCTOBER 31, 2024

Feedback management tools : Apps for organizing, categorizing, and analyzing feedback from multiple sources to guide decision-making and product development. Finally, Typeform integrates seamlessly with various platforms, which enables teams to organize feedback and streamline data transfer across tools. Maze Type : User testing tool.

Software Review 52

Software Review Software Social Media Underperforming Technical Team 52

Intercom, Inc.

MAY 3, 2018

Here are five quick takeaways: Instead of relying on word of mouth to permeate the team, write things down. If Rohini’s team is making changes to the UI or the front end, they can test quickly and easily, but because their core product is payments-based, much more rigor is required compared to your typical software product.

Payment Methods 195

Payment Methods Merchant Services Scale Payment Features 195

User Pilot

JANUARY 17, 2024

The most common challenges that hinder SaaS growth are lack of product-market fit , ineffective sales and marketing strategies , customer churn, and long product development cycles. Here are the 15 most effective ways to scale your SaaS business: Create a solid customer acquisition strategy.

Scale 105

Scale Scaling SaaS Underperforming Technical Team 105

Chart Mogul

JANUARY 9, 2025

Self-service sales model This is when customers explore and experience your product independently without needing hands-on help from your sales team. Your sales team may need to map out all potential targets and how to access potential buyers within those larger businesses. What does “Qualified really mean for your team?

Scale 52

Scale Sales Hiring Startup Sales Recruiting 52

Intercom, Inc.

FEBRUARY 1, 2018

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. Below is a lightly edited transcript of our interview. These people were describing exactly what I had been through.

Growth Marketing 174

Growth Marketing Scale Marketing Outsourcing Services 174

OpenView Labs

MARCH 8, 2021

Conducting interviews. What Interviewing 600+ Sales Reps Taught Me About Team Building. Loom’s Peter Prowitt shares the biggest mistakes to avoid if you’re interviewing for a sales position. 14 SaaS Leaders Share Their Favorite Interview Questions. What’s your biggest weakness? Find out what they said.

Sales Hiring 80

Sales Hiring Scale Sales Recruiting B2B 80

User Pilot

JUNE 20, 2023

TL;DR Product idea validation is a process during which product teams test and tweak the product concept to ensure it satisfies a real market need. Apart from testing the demand for the product, idea validation helps teams assess if they have the necessary expertise and resources to build the product. Let’s get straight into it!

Underperforming Technical Team 98

Underperforming Technical Team Social Media Scale Interviewing 98

Buffer Resources

JANUARY 15, 2024

Inaccurate, packed with "filler," or completely AI-generated — bad B2B (business-to-business) content is easy to spot and even easier to find online. Interview them. They actually produced an entire documentary called "We Sign Tomorrow," detailing their acquisition of ProfitWell. Tough question.

B2B 138

B2B Technical Advisors SaaS Payments Underperforming Technical Team 138

Intercom, Inc.

AUGUST 29, 2019

It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. How quickly you’re able to accelerate growth depends on your ability to build a nimble sales org and develop a strong sales strategy. That’s why one of my favorite interview questions is, “What are you passionate about?”

Scale 172

Scale Sales Hiring Scaling Payment Services 172

Intercom, Inc.

MAY 24, 2018

This allowed a passionate audience to develop – and built enthusiasm ahead of the books’ full release. This is part of an ongoing series of interviews about unlocking the potential of growth. Give us a feel for your career to date: what brought you to Clearbit, and what’s the mission of your team there?

Data 182

Data Scale Underperforming Technical Team Sales Hiring 182

User Pilot

DECEMBER 5, 2023

A product design team includes specialists in UX design, graphic design, industrial design, research, prototyping, and data analysis. Next, research the market trends and competitors to identify their strengths and weaknesses. Gradually develop more complex prototypes. Keep testing and experimenting to further refine the design.

Underperforming Technical Team 95

Underperforming Technical Team User Experience Interviewing Market Research 95

Baremetrics

JULY 31, 2018

In one interview he said , “I’m not a tech guy. Here’s how we’ve streamlined our customer feedback processes at Hubstaff, helping us grow to serve over 7,000 teams around the world. Many of those initial conversations turn into support-related queries that our team can easily pick up and handle. Better acquisition.

Underperforming Technical Team 95

Underperforming Technical Team Business Technical Review Onboarding 95

Baremetrics

OCTOBER 9, 2021

Identify who is churning In order to boost customer retention, it’s crucial to conduct churn surveys and exit interviews on as many of these lost customers as possible, in order to determine the following: Were they going to leave anyway, regardless of any changes you could make? Would implementing those changes prove cost-effective?

Retention 114

Retention Underperforming Technical Team Churn Acquisition 114

User Pilot

OCTOBER 31, 2022

This could be anything from customer feedback , surveys, website recordings, or in-depth interviews. Qualitative data is often seen as more “rich” and “human” than quantitative data, which is why product teams use it to refine customer acquisition and retention strategies and uncover product growth opportunities.

Data 98

Data Data Analysis Interviewing Underperforming Technical Team 98

User Pilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. This is the main focus of the article.

Strategy 104

Strategy Underperforming Technical Team User Experience Technical Review 104

User Pilot

AUGUST 1, 2024

Product marketing focuses on getting products into the hands of the right users, whereas product management focuses on developing the product. There are different types of product marketing strategies that you can combine to drive user acquisition and retention. Product management focuses on product development.

Product Marketing 105

Product Marketing Strategy Marketing Underperforming Technical Team 105

Sales Hacker

FEBRUARY 19, 2020

SaaS companies, who often have complex sales cycles coupled with small but agile sales teams, can especially benefit from lead scoring, since it allows small teams to punch well above their weight class. Even if you did, it would spike lead acquisition costs and strangle the productivity of your sales team. Probably not.

Sales 122

Sales Underperforming Technical Team Systems Review Headcount 122

Intercom, Inc.

JULY 12, 2018

I hosted Elad on the podcast for a conversation that ranged from the key themes of his new book to scaling a healthy culture and ins and outs of mergers and acquisitions. You have no idea what the people in the management team are really thinking about. If you enjoy the it, check out more episodes. The second is employees.

Sales Hiring 120

Sales Hiring Scale Sales Recruiting Technical Advisors 120

FastSpring

APRIL 26, 2022

While it’s not a bad idea to be measuring both, your monthly churn rate should be much, much lower than your annual churn rate. When you’ve reached this point, you could continue losing customers with no new customer acquisition and still increase your revenue (at least for a while). What Is Negative Churn?

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

ChurnZero

OCTOBER 21, 2022

To deliver on their expectations takes true customer-centricity and a strong customer success team who can do far more than “be there” for your customers. This proof of integrity makes it easier for a customer to forgive your missteps and go to bat for you in the face of budget cuts, company acquisitions or new leadership.

Subscription 98

Subscription Payment Features Scale Business 98

Sales Hacker

APRIL 25, 2019

Outsourced Sales Development. Customer acquisition drives revenue, and revenue becomes your means of growth. Without a sales development team, you can find yourself struggling when it comes to pipeline generation. The Four Costs of In-House Sales Development. Software is a big part of sales development.

Outsourcing Services 98

Outsourcing Services Sales Hiring Sales Outsourcing Outsourced Development 98

User Pilot

JUNE 8, 2023

How can product and marketing teams leverage customer journey analytics to make data-driven decisions and build delightful customer experiences? In addition to increasing customer satisfaction and reducing customer churn , customer journey analytics helps teams boost customer lifetime value. How could the team diagnose the problem?

Underperforming Technical Team 97

Underperforming Technical Team Customer Lifetime Value SaaS Software Review 97

User Pilot

JULY 27, 2023

They also manage finances and supervise one or more engineering teams. Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers. They also manage finances and supervise one or more engineering teams.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

User Pilot

SEPTEMBER 30, 2024

How to build an effective messaging strategy For a successful business, it’s crucial to develop your own messaging strategy that clearly articulates your values and connects with your target audience. through surveys, interviews, and other Voice of Customer research. Let’s look at how that’s done!

Strategy 111

Strategy Social Media Underperforming Technical Team Travel 111

Sales Hacker

DECEMBER 7, 2021

He’s been through two IPOs and a one-and-a-half-billion dollar Microsoft acquisition. Outreach allows you to commit to accurate sales forecasting, replace manual processes with real-time guidance and unlock actionable consumer intelligence that guides you and your team to win more often. Hersh is based in the San Francisco area.

Branding 106

Branding Technical Review Underperforming Technical Team Sales Hiring 106

User Pilot

MARCH 14, 2024

You can use customer analytics to create targeted marketing campaigns, inform product development, and reduce churn , among other things. Teams across your business can benefit from customer data. Product teams can build features that solve real pain points. Support teams can proactively address issues that lead to churn.

Customer Lifetime Value 105

Customer Lifetime Value SaaS Underperforming Technical Team Churn 105