SaaStr

JANUARY 24, 2024

As a subscription business, you should always be growing, but the rate of growth wasn’t where they wanted it to be. So, they made some changes to the product, made acquisitions, changed pricing, packaging, messaging, and positioning alongside improvements in the sales organization. The result?

Scale 279

Scale Sales Hiring Scaling Revenue 279

Intercom, Inc.

JULY 1, 2019

The new SaaS model is subscription revenue-driven, which begs the question: what is a conversion today? It’s not just SaaS; subscriptions are taking over. And that’s not even the only one from Japan; there’s actually at least 18 different Japan subscription boxes. ” And that’s probably the biggest shift.

Retention 223

Retention Onboarding Payment Features Subscription 223

Neil Patel

SEPTEMBER 27, 2020

Interviews, document signing and management, note-taking, scheduling, and integration are some common differentiation points. Even calculating bills for time tracking and invoicing are also possible. SAP SuccessFactors is available as SaaS through a monthly subscription based on the number of users. Prominent Features.

Software Review 144

Software Review Software Interviewing Scale 144

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription.

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

Andreessen Horowitz

APRIL 23, 2024

They also talked about the difficulties — and potential advantages — of selling into small businesses, taking alternative approaches to interviewing candidates, and the importance of keeping culture a vital part of a company as it scales. The opportunity is to leverage that trust factor to drive customer acquisition, and it has worked for us.

Payments 110

Payments Forecasting Payment Services Sales Hiring 110

User Pilot

JUNE 17, 2024

TL;DR A user acquisition specialist is a marketing professional focused on attracting and converting new users for a company’s products or services. TL;DR A user acquisition specialist is a marketing professional focused on attracting and converting new users for a company’s products or services. Let’s get started!

Acquisition 52

Acquisition Artificial Intelligence Scale Social Media 52

Chart Mogul

JANUARY 9, 2025

Setting quotas too high can lead to a flurry of new customers who arent well-qualified, driving up acquisition costs without much payoff in terms of long-term retention. Your sales targets should factor in both acquisition and retention. ChartMogul combines lead, trial, opportunity, and subscription data together in a single system.

Scale 52

Scale Sales Hiring Startup Sales Recruiting 52

User Pilot

FEBRUARY 27, 2025

This is especially true for B2B businesses where sales cycles can take months (making customer acquisition even more expensive). So if the user reaches the limit of invoices it can create per month, then the app would prompt them to upgrade their plan to access unlimited invoices. Adding an upgrade prompt with Userpilot.

Revenue 52

Revenue Scale Payment Features Systems Review 52

User Pilot

AUGUST 30, 2023

With many customer acquisition channels available, how do you choose the right one? Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. TL;DR Customer acquisition is the process of attracting and converting new customers into paying customers.

Acquisition 59

Acquisition Strategy Social Media Customer Lifetime Value 59

Chart Mogul

OCTOBER 23, 2024

Instead of prioritizing new business acquisition, CLG turns existing customers into a primary source of revenue. Product-led growth (PLG) is a growth strategy where the product itself is the main driver of customer acquisition, retention, and expansion. Interview, say, 20 customers to understand why they chose you in the first place.

Scale 52

Scale SaaS Retention Systems Review 52

User Pilot

JUNE 28, 2024

Embarking on a career as a user acquisition specialist involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful user acquisition specialist. Let’s dive in!

Acquisition 52

Acquisition Artificial Intelligence Scale Data Analysis 52

Chaotic Flow

APRIL 8, 2014

While SaaS financial metrics , such as recurring revenue, acquisition cost, service cost, churn, growth and lifetime value have dramatically increased our understanding of the economics of SaaS businesses, they have proven inadequate for managing them. We are witnessing a dramatic change in the way SaaS businesses are managed.

Metrics 127

Metrics SaaS Business Customer Success 127

FastSpring

NOVEMBER 14, 2024

But just knowing which payment methods you need to offer in each region can get really complicated really quickly, let alone how to implement them. In this episode of Growth Stage, we interview Product Manager Sudipto Manna of FastSpring about: How to unlock global growth by leveraging payment methods. Watch or listen now!

Payment Methods 159

Payment Methods Payment Solutions Payments Merchant Services 159

Chart Mogul

FEBRUARY 13, 2025

Consistent outreach, targeted messaging, and a clear value proposition will drive customer acquisition and fuel your growth. Subscribers who will stick around, renew their subscriptions, and expand their usage over time are the most valuable customers in SaaS. To grow your subscriber base, you need strong marketing and sales.

Scale 52

Scale VP of Engineering Sales Hiring Startup 52

User Pilot

SEPTEMBER 2, 2024

Customer-led growth focuses on using customer insights to drive overall business growth, including product development, acquisition strategies, and customer retention. To build a customer-led marketing strategy, follow these best practices: Conduct interviews to understand customer language and pain points. What is customer-led growth?

Marketing 111

Marketing Underperforming Technical Team Education Interviewing 111

User Pilot

APRIL 8, 2024

Product-led growth is a well-known bottom-up approach that relies on the product for customer acquisition and revenue expansion. The self-service model enables users to buy (or cancel) the subscription, implement the product, learn how to use it, and access support without talking to customer services teams.

Strategy 100

Strategy Business SaaS Customer Lifetime Value 100

Intercom, Inc.

OCTOBER 29, 2019

You can’t find email lists using Job-to-be-Done, but you can find ones for B2C subscription businesses that have a high volume of website traffic. Our initial efforts resulted in this matrix: To further validate our model, we interviewed representative customers in segments that were new to us as a business.

Business 184

Business B2C Scale Headcount 184

User Pilot

AUGUST 30, 2023

With many customer acquisition channels available, how do you choose the right one? Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. TL;DR Customer acquisition is the process of attracting and converting new customers into paying customers.

Acquisition 52

Acquisition Strategy Social Media Customer Lifetime Value 52

User Pilot

AUGUST 30, 2023

With many customer acquisition channels available, how do you choose the right one? Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. TL;DR Customer acquisition is the process of attracting and converting new customers into paying customers.

Acquisition 52

Acquisition Strategy Social Media Customer Lifetime Value 52

Practical Advice on SaaS marketing

JANUARY 3, 2019

Those new customers are worth more than just subscription revenue. Though the handful of interviews from an individual month represent only a small sample size, over the course of a year these should yield valid information. But don’t stop there. They can tell you a lot to help your marketing. Think about it.

Interviewing 113

Interviewing Consulting Payment Features Subscription 113

User Pilot

MAY 2, 2024

It’s crucial for SaaS businesses because it drives revenue growth, increases customer lifetime value , reduces customer acquisition costs , and fosters positive word-of-mouth marketing. Key metrics to measure customer retention include customer retention rate , customer churn rate , customer acquisition cost, and customer effort score.

Retention 111

Retention Metrics Strategy Scale 111

User Pilot

JUNE 26, 2024

Starting a career as a user acquisition specialist requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for a user acquisition specialist, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities.

Acquisition 40

Acquisition Artificial Intelligence Scale Data Analysis 40

User Pilot

JULY 28, 2024

The benefits of free trials include reducing acquisition costs , increasing conversion rates , and building credibility with your target audience. Products that are expensive, target a narrow/specific market or are struggling with high acquisition costs are ideal candidates for free trials. High acquisition costs.

SaaS Payments 98

SaaS Payments Payment Methods Payment Services SaaS 98

User Pilot

AUGUST 10, 2023

Invite passives to interviews to learn more about their expectations. an invoicing app. Invite passives to interviews to learn more about their expectations Passives are generally satisfied but not impressed. Interview them to understand what you can do to wow and turn them into raving fans.

SaaS Payments 97

SaaS Payments Payment Solutions Software Review Interviewing 97

User Pilot

MARCH 6, 2024

Building a funnel starts with customer research to identify their needs and pain points , using tools like product analytics, surveys, and interviews. For best results, use multiple acquisition channels , like SEO, PPC adverts, or WOM. The marketing funnel stages focus on customer acquisition. This helps create user personas.

Social Media 104

Social Media Sales Funnel Acquisition Retention 104

User Pilot

JANUARY 9, 2024

Research operations managers are in charge of strategic planning, resource allocation, software acquisition, participant management, employee onboarding, creating SOPs, and fostering collaboration. Software acquisition. Userpilot user interview template. This can offset some of the upfront costs of running focus groups.

Interviewing 101

Interviewing Scale Acquisition Software 101

Baremetrics

OCTOBER 9, 2021

Identify who is churning In order to boost customer retention, it’s crucial to conduct churn surveys and exit interviews on as many of these lost customers as possible, in order to determine the following: Were they going to leave anyway, regardless of any changes you could make? enables you to personalize your interactions with them.

Retention 114

Retention Underperforming Technical Team Churn Acquisition 114

Sixteen Ventures

SEPTEMBER 10, 2020

For the purposes of this guide, when I say “churn,” it simply means that a customer has stopped doing business with us because they: actively cancel their subscription. Be more specific with them: “Why are you canceling your subscription?”. choose not to renew their contract. buy one thing from us and never do so again. Unless it is.

Churn 132

Churn Customer Success Systems Review Outsourced Development 132

User Pilot

OCTOBER 29, 2023

Effective customer research techniques include interviews and focus groups as they allow you to collect qualitative feedback. If you can see the perceived customer value decrease, they may eventually cancel their subscription. When preparing your interviews, decide on the methodology you will use. Interview preparation template.

SaaS 105

SaaS Interviewing Pricing Market Research 105

ChurnZero

APRIL 12, 2022

These are great building blocks of customer acquisition. It’s not just about making the first sale and calling it a day; it’s about developing relationships that promote subscription renewals and upgrades. For the most part, SaaS companies focus on ongoing revenue. Highly developed emotional intelligence.

Sales Hiring 98

Sales Hiring Leadership Customer Success Interviewing 98

User Pilot

SEPTEMBER 16, 2024

Conduct market research using surveys, behavioral data, interviews, and industry analysis to identify new growth opportunities. For example, if your product is not competitive enough due to annual subscription plans, you can revamp your pricing model to make it more attractive in your market.

Development 105

Development Strategy Marketing Technical Review 105

User Pilot

APRIL 24, 2024

TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. User retention rate measures long-term user engagement, calculated by adjusting end-period users for new acquisitions, and then dividing by start-period users. It supports MRR growth and provides consistent access to your users.

SaaS Payments 104

SaaS Payments Retention Payment Services Payment Solutions 104

User Pilot

MAY 8, 2024

You can identify needs through surveys , interviews, social listening, competitor analysis, user behavior analysis , and customer journey mapping. This not only helps in retaining existing customers but also lowers customer acquisition costs. Userpilot survey templates.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

Sales Hacker

MAY 28, 2019

Plus, we’ve hooked up some exclusive interviews with the speakers! You can follow me on LinkedIn to see my exclusive interviews with some of the speakers. Retention: How we’re Messing Up the “Recurring” Part of Recurring Revenue (June 5th, 3:40 PM). Interviews with Speakers!

Sales Recruiting 14

Sales Recruiting Sales Hiring Scale Sales 14

User Pilot

JULY 22, 2024

Business analytics can be used to analyze the effectiveness of marketing campaigns by analyzing the acquisition costs of different strategies and identifying the best-converting ones. Then, via user interviews, you can find out that people don’t understand how to use that specific feature.

Business 104

Business SaaS Artificial Intelligence Machine Learning 104

Intercom, Inc.

AUGUST 29, 2019

That’s why one of my favorite interview questions is, “What are you passionate about?” Then as we’re selling products like Stripe Billing, they might have Homegrown or another subscription product in there, and that can be a complicated sale in and of itself. Sales is a brutal profession. How are you thinking about that?

Scale 172

Scale Sales Hiring Scaling Payment Services 172

Navint

FEBRUARY 20, 2019

I’m excited to be a part of the team and to be able to use my knowledge to help clients expand their recurring revenue businesses. (To To read more about Sean’s background from this interview, click here.). Q: Being in and around the recurring revenue space for so long, why join Navint?

Payments 53

Payments Technology Scale Revenue 53