Chart Mogul

OCTOBER 23, 2024

Instead of prioritizing new business acquisition, CLG turns existing customers into a primary source of revenue. CLG-driven companies achieve exponential revenue growth through retaining existing customers and expanding their accounts—and this is only possible with a stellar customer experience at the core. And it’s not just you.

Scale 52

Scale SaaS Retention Systems Review 52

Sales Hacker

DECEMBER 6, 2024

The State of GTM Jobs: Customer Success At the crossroads of retention and revenue, Customer Success (CS) is a cornerstone for sustainable growth and is growing in both scope and importance. The primary ways to achieve this are by monetizing the post-sales motion or more closely aligning it with revenue. Chasing down invoices?…

Customer Success 107

Customer Success Technical Advisors Sales Hiring Scale 107

SaaStr

MAY 27, 2025

Billion in 2015 Second IPO in 2021, $10 Billion market cap Salesforce acquires them in 2025 for $8 Billion Man, it's a journey pic.twitter.com/Lmi9NPQbj6 — Jason SaaStr.Ai Key insight: Even profitable, growing companies with real revenue can see valuations decline in different market cycles. But founded … in 1993!

Acquisition 146

Acquisition Government AI Enterprise readiness 146

Clouded Judgement

MARCH 1, 2024

Subscribe now Shades of 2021 in Venture Markets Private markets are really starting to heat up, and I’m starting to see shades of 2021. ” I heard that a lot in 2021, and unfortunately not many call options hit… It’s hard to invest at 100x ARR and exit at 10x and make a return VCs aim for.

Cloud 317

Cloud AI Investment Metrics 317

SaaStr

APRIL 24, 2021

So many startups these days are claiming they have “ARR” from revenue that … doesn’t recur. Doesn’t ARR stand for Annual Recurring Revenue? ARR now really means revenue with 100%+ Net Revenue Retention. 50% revenue from software (recurring), 50% from payments (not-recurring).

Merchant Services 360

Merchant Services SaaS Payments Payment Solutions Payment Services 360

SaaStr

MARCH 31, 2021

Revenue grew nicely at first from $1m to $3.5m — Jon Ma (@jonbma) March 27, 2021. Customer count growing 33%, revenue growing 65% — the “Golden Ratio” for future growth. UiPath grew from 6,009 customers last year to 7,968 at January 2021, or 33% growth. Fast, but revenue grew much faster (65%).

Outsourcing Services 362

Outsourcing Services Outsourced Development Payment Features Cloud 362

SaaStr

APRIL 12, 2022

The majority of its revenue is now from Bitcoin transactions, not “traditional” payments and software. Square is still a high-margin software company at its core with a large but low-margin payments business on top. Going global is tougher in payments and fintech. So is Square a SaaS company? It’s core.

Payments 301

Payments SaaS Payments Payment Services Revenue 301

Chart Mogul

SEPTEMBER 17, 2020

Answering the most common and most pressing questions about MRR to guide your 2021 planning. Monthly recurring revenue is one of the least exciting topics to take on in 2020. MRR stands for Monthly recurring revenue. It measures the total repeatable revenue your company generates each month. What is MRR?

Payments 145

Payments Revenue Payment Features SaaS Payments 145

SaaStr

AUGUST 30, 2021

49% revenue growth from 20% customer growth. From 10,000 customers in 2015 to 50,000 in 2021. Freshworks quintupled its customer base from 2015 to 2021. 62% of revenue from annual subscriptions. A reminder that, like Zoom , you don’t have to force annual subscriptions. NRR of 118%.

Scale 361

Scale SMB Scaling Subscription 361

SaaStr

JANUARY 24, 2022

Was it misunderstanding bookings vs. ARR vs. GAAP revenue, was that the issue? With early revenue, you start thinking about churn and scalability of every aspect of the business, including product, infrastructure, customer support, sales and marketing. Mistake #1: Bookings are not revenue. They didn’t make any sense.

Finance 332

Finance Outsourcing Services Systems Review Technical Review 332

SaaStr

APRIL 17, 2021

— Jason BeKind Lemkin (@jasonlk) April 16, 2021. Over $500,000 revenue per employee. Monetizing ecommerce via subscriptions, but not payment processing. But in contrast to Wix and Shopify, it doesn’t keep much of the revenue from merchant services itself. 70% annual, 30% monthly subscriptions.

Payment Methods 337

Payment Methods Merchant Services Payments Payment Services 337

Chart Mogul

OCTOBER 20, 2020

We recently announced a new partnership and integration with Invoiced. The integration was created by the Invoiced team because they wanted to find a way to integrate their billing data with ChartMogul. What is Invoiced? At the same time, the product also allows them to provide a modern payment experience to their customers.

Payment Features 98

Payment Features Payments Payment Solutions SaaS Payments 98

SaaStr

MAY 15, 2022

In 2021+, Yes. SaaStr 555: Secrets to Building a High-Performing Revenue Marketing Engine with Demandbase VP of Marketing Tracy Kraft. Unlocking Growth in the Internet Economy: a Perspective from Stripe Head of Invoicing, Suzanne Xie. A 4 Point Test To Know If You Are Ready to Hire BigCo Folks. When to Go Multi-Product in SaaS.

Scale 272

Scale Sales Hiring Payment Features Marketing 272

SaaStr

AUGUST 28, 2024

Only 20% of Revenue from “SaaS”, 80% From Transactions and Float (Fintech) Bill started off 100% SaaS, and slowly and deliberately added payments. Fast forward to today, and only 20% of its revenue is from software subscriptions. But a reminder how software + payments can really work well, when it works. #3.

Payments 292

Payments Payment Solutions SMB Acquisition 292

SaaStr

APRIL 17, 2024

So it’s been a long IPO drought since HashiCorp was the last IPO of the Boom Times in December 2021. But now a second SaaS security leader has filed to IPO, Rubrik. But they are ar $780,000,000+ in ARR, with an 86 NPS and strong revenue growth at 29% overall and 49% in subscriptions (yes, it’s confusing).

Scale 298

Scale Pricing Scaling Cloud 298

SaaStr

FEBRUARY 21, 2024

Blackline is one of the leaders in accounting software and invoicing-to-cash. Blackline had consistent growth of 20%+ in 2020, 2021, and 2022. 5% Customer Growth + 106% NRR = 11% Revenue Growth Super helpful when the math ties here ? #7. But when they needed that founder DNA, Therese came back last year. As CEO again.

Payment Features 287

Payment Features Scale Enterprise Software 287

FastSpring

JUNE 22, 2022

Meanwhile, a 2021 McKinsey study revealed that over two-thirds of B2B buyers prefer remote or digital self-serve channels over a traditional in-person sale. For example: Are you making your quoting and invoicing experience as efficient and flexible as possible? The post SaaS: Is B2B Revenue Better than B2C?

B2C 148

B2C Payments SaaS Payments B2B 148

SaaStr

DECEMBER 27, 2020

Those of us who’ve been around a while think of New Relic as a freemium and almost SMB tool, but today 77% of their revenue comes from accounts greater than $100k. New Relic’s net negative churn / net dollar retention has dropped to 98% in the last quarter, despite a record 77% of revenue being from the enterprise.

Scale 341

Scale Outsourced Development SMB Cloud 341

SaaStr

AUGUST 3, 2022

Zoom came out of 2020-2021 with SMBs no longer growing, but a huge boost in the enterprise. Payments still materially accelerating overall growth to 16%, and predicting revenue growth from payments and merchant solutions to more than double that of subscriptions and SaaS. More on that here.

Payment Methods 283

Payment Methods Merchant Services SaaS Payments Payment Solutions 283

SaaStr

SEPTEMBER 22, 2021

— Ari Levy (@levynews) September 22, 2021. While its software has decent margins of 66%, software is only 10% of Toast’s total GAAP revenue. It loses money on the hardware (gross margin negative) and the payments solutions have barely a 20%+ margin and constitute the vast majority of revenue today.

Payment Methods 325

Payment Methods Payment Solutions Payments Cloud 325

SaaStr

MAY 29, 2020

Still growing, but 30%+ more slowly that before : “Workday has lowered its subscription revenue estimates by up to $85m for fiscal 2021 in response to the COVID-19 crisis.” “ Sales in fiscal 2021 will be about $20 billion , down from an earlier projection of as much as $21.1

Healthcare 305

Healthcare Travel Benchmarks Subscription 305

SaaStr

JANUARY 15, 2021

Only annual contracts, and plenty of professional services (25% of revenue). 99% of its customers are on annual contracts, and 25% of its revenue is from professional services. 25% of revenue from services may sound high, but it’s a fairly standard ratio in true enterprise software. About $250,000 revenue per employee.

Enterprise 312

Enterprise Scaling Investment Acquisition 312

FastSpring

SEPTEMBER 17, 2021

Reason 1: To Introduce You to Digital Invoicing and Interactive Quotes, Our Latest Products. Earlier this year, we released Digital Invoicing , a new, easy way to create and send invoices directly from FastSpring — no PDFs or back and forth emails required. Reason 3: To Highlight Our SaaS and Subscription Business.

Merchant Services 146

Merchant Services Payment Features Payments SaaS Payments 146

SaaStr

JULY 12, 2023

The business exploded during lockdown when in-person tours were more difficult, growing 100% YoY from 2020 to 2021, and the business continues to grow today. Its market cap is $945m, but that’s including $450m in cash, so the net enterprise value is closer to $500m, or a bit less than 4x revenues.

Subscription 231

Subscription Payment Features Revenue Software 231

SaaStr

DECEMBER 7, 2020

But we went on to host 5 incredible digital events that reached 100,000+ … and we’ll be back IRL in 2021. What’s a typical price increase I can expect when renewing my SaaS subscriptions? Even If It Isn’t Revenue.” More on that soon! Additional Health & Safety Rules for 2020 SaaStr Annual.

Venture Capital 335

Venture Capital Sales Hiring AWS Cloud 335

SaaStr

FEBRUARY 9, 2021

From just 8% growth in ’18 to ’19 — hyper-mature — to a stunning 59% growth rate after Covid and to almost 100% year-over-year growth at the end of 2021. Its Top 10 Customers have historically paid about 20% of its total revenue, so its whales matter, paying ~$2m a year on average each.

Scale 284

Scale Enterprise Scaling Cloud 284

SaaStr

JUNE 14, 2023

They’re only growing revenue 7-8%, but they are relatively efficient, with 13% adjusted EBIDTA margins. Growth Slowed from 22% in 2021 to 8% Today. Transaction Revenue Has Slowed, But Subscriptions Are Up. Today, the self-service legal services giant is worth an impressive $3.4 5 Interesting Learnings: #1.

Subscription 240

Subscription Payment Features Churn Retention 240

SaaStr

FEBRUARY 28, 2021

. “The Things Nobody Tells You About An $8B Acquisition with Ryan Smith from Qualtrics” #8. “The Current State of SaaS Companies, Subscriptions, and Retention in 2021 with ProfitWell” #9. “A Step by Step Guide to Revenue Growth with Mark Roberge, Harvard Business School” #10.

Acquisition 246

Acquisition Retention Subscription Payment Features 246

Neil Patel

JANUARY 26, 2021

If you’re looking to grow your small business in 2021 and beyond, you need to organize every aspect of your company. Here’s how to stay organized in 2021 and beyond. Keep Track of Your Small Business’s Invoices and Payments. Every small business needs to manage payments, invoicing, and billing.

Payment Methods 144

Payment Methods Payment Solutions Payment Services Strategy 144

Clouded Judgement

AUGUST 30, 2024

This reached a fever pitch in 2021 when every incrementally better company was funded with large rounds of capital. Revenue multiples are a shorthand valuation framework. Multiples shown below are calculated by taking the Enterprise Value (market cap + debt - cash) / NTM revenue. Overall Stats: Overall Median: 5.3x

Cloud 274

Cloud Venture Capital AI Startup 274

Baremetrics

MARCH 30, 2021

But with so many payment processing tools on the market, which one should you choose? Here's a list of six payment processing platforms for 2021. Baremetrics provides you with valuable insights that power your business, such as retention rate , recurring revenue , churn rate, and other metrics. Table of Contents.

Payment Services 80

Payment Services SaaS Payments Merchant Services Payments 80

Baremetrics

APRIL 6, 2021

ProfitWell is a cloud-based app that generates real-time financial and subscription metrics for data-driven SaaS enterprises. The recurring revenue growth platform provides users with valuable insights into subscription funnels and one-click analytics for Stripe. But ProfitWell does not benefit all SaaS companies.

SaaS Payments 93

SaaS Payments Payment Services Payments Payment Solutions 93

FastSpring

SEPTEMBER 16, 2022

When FastSpring’s Chief Product Officer Kurt Smith worked with growth-stage to Fortune 100 companies at Accel-KKR, he consistently saw pricing as one of the most essential growth levers they employed to meet their next revenue goal. And Kurt believes that iterative pricing can be a highly effective strategy during volatile markets.

Pricing 146

Pricing Payment Solutions Payment Services Scale 146

Baremetrics

MAY 16, 2021

Revenue forecasting software is used to create predictions of sales. 1 Why Use Revenue Forecasting Software? Why Use Revenue Forecasting Software? Revenue forecasting software allows companies to forecast revenue and efficiently allocate resources in a way that optimizes growth and cash flow. Table of Contents.

Forecasting 80

Forecasting Payments Payment Solutions SaaS Payments 80

Neil Patel

APRIL 12, 2021

They offer some of the best-known subscription boxes around, reflecting an increasingly popular (and potentially lucrative) business model. Why Should You Launch a Subscription Box? According to MarketsandMarkets , the subscription and recurring billing market will grow to around $7.8 Recurring Business Revenue.

Outsourcing Services 139

Outsourcing Services Payment Methods Payment Features Subscription 139

Clouded Judgement

DECEMBER 29, 2023

If we rewind the clock back a few years and look at the year end top 10 for 2020, 2021, 2022 and now 2023, there are 4 companies that find themselves on every year end list: Snowflake, Cloudflare, Datadog, and Zscaler. and 99.2%, respectively) And below you can see who ended up in the top 10 at the end of 2022 and 2021.

Cloud 196

Cloud Software Review Subscription Payment Features 196

SaaStr

JUNE 3, 2023

These are tougher times for almost everyone than the Go Go Days of 2021. Billion, Growing 17% Overall with Subscription Revenue Growing 22%. So we wanted to do a little weekly look at who in SaaS and Cloud is doing well. Budgets are being scrutinized, and even the best are growing more slowly in many cases. Workday at $6.8

Cybersecurity 245

Cybersecurity Cloud Innovation Subscription 245