Intercom, Inc.

SEPTEMBER 8, 2021

For so many years, customer support was seen as a cost center – the first port of call for customer complaints. Customers’ expectations of support are also changing dramatically as the support landscape continues to evolve. What is proactive support? Here’s how they’re doing it.

Scale 237

Scale Headcount Mobile Communication 237

SaaStr

MARCH 1, 2024

The number of patents filed in 2021 in Artificial Intelligence was 30x the number published six years earlier. A Case Study: Gorgias Gorgias is a ticketing platform for customer support focused on e-commerce, primarily Shopify. So, they’ve gone back to the OG strategy they had 8-9 years ago, making tool-making ubiquitous.

Generative AI 286

Generative AI Outsourcing Services AI Software Review 286

How To Buy Saas

JANUARY 1, 2021

If you believe that you are an expert in a skill or niche, this is the right time to transform your decade of 2021 to 2030. Flexible invoicing option. Live customer support is there for you to meet any challenges. Manage subscription of your training program. Setup customizable checkout and payment gateways.

Payment Methods 98

Payment Methods Payments Payment Solutions Marketplace as a Service 98

User Pilot

FEBRUARY 14, 2021

What SaaS Growth strategies work best in 2021? What are the best SaaS growth strategies for 2021, according to SaaS leaders who succeeded in using them? Table of Contents: SaaS Growth Strategies 2021. TL;DR – What Growth Strategies Should SaaS Employ in 2021? Use in-app modals to drive sales or subscriptions.

Strategy 98

Strategy SaaS Software Review Social Media 98

Chart Mogul

DECEMBER 22, 2021

What’s new in ChartMogul in 2021? Our mission is to build the world’s most powerful subscription analytics platform for the SaaS community. Building the leading subscriptions analytics platform means listening to our customers, and implementing changes to the product that bring them the most value.

Software Review 52

Software Review Systems Review Payment Features PayPal 52

Stax

MARCH 18, 2025

However, a SaaS company providing global HR and payroll solutions may have a few hundred customers paying a monthly or annual feein other words, making recurring payments over a longer period of time. If customers want to make a switch to another SaaS competitor, it’s easier to do so, affecting the bottom line.

Scale 117

Scale Payment Services Payments SaaS Payments 117

SaaSOptics

MARCH 16, 2022

In this webinar recap, you’ll see the most significant trends in SaaS pricing, subscription management, metrics/analytics, and what they could mean for your business in 2022. This is closely related to another data trend that showed a 15% increase in companies offering a variable-pricing model since 2021.

Trends 98

Trends B2B Scale Payment Features 98

Baremetrics

APRIL 6, 2021

It helps in forecasting data trends such as churn, cancelations, and downgrades from one centralized hub and power subscription intelligence in your enterprise. Many subscription businesses still rely on Microsoft Excel for forecasting, but you'll benefit from one of the more advanced tools below. Baremetrics is the No.1

Payment Solutions 59

Payment Solutions Payments Software Forecasting 59

OpenView Labs

JANUARY 13, 2022

This year we look back at 2021 and forward to 2022, measuring how our past predictions have stood up to another tumultuous year and laying out what you can expect in 2022. Pricing Transformations in 2021. Let’s begin by looking back at the year 2021. 2021 was not a breakthrough year for pricing for social change.

Pricing 98

Pricing Payment Services SaaS Payments Payment Solutions 98

ChurnZero

MAY 19, 2021

Category Leaders rankings highlight top-ranked North American software products based on rating from end-users in five key areas: ease of use, value for money, functionality, customer support, and likelihood to recommend. . Category Leaders for Customer Experience Software is available here.

Software Review 59

Software Review Software Subscription Payment Features 59

Totango

DECEMBER 6, 2021

What 2021 Taught SaaS Businesses about Customer Success. As the business world adapted to the challenges of 2021, SaaS companies re-examined what customer success means in today’s digital-first environment. First, we’ll look at how the flywheel model has redefined our understanding of the customer journey.

Scale 99

Scale Strategy Technical Review Customer Success 99

User Pilot

JULY 6, 2022

It can happen when users downgrade subscriptions or stop renewing them entirely. The difference between customer churn and revenue churn is that the first one tells you about the number of customers you've lost in a specified period, while the latter gives you insight into how much revenue you've lost due to users leaving.

Churn 98

Churn Revenue Software Review SaaS 98

Neil Patel

JANUARY 5, 2021

The SaaS market is growing at 18% a year , and by 2021 the mobile SaaS industry is forecast to be worth $7.4 Using SaaS sales tools can help you maintain customer communication, effectively manage your customer base, oversee your team, and reach prospects in a more effortless way than ever before.

Sales 144

Sales SaaS Systems Review Software Review 144

Clouded Judgement

SEPTEMBER 6, 2024

We saw a lot of these pop up around the Softbank Vision fund and later in the 2021 period. Same question for all of the inference engines or coding assistants or customer support or medical scribes etc. Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA.

Cloud 167

Cloud Scale Venture Capital Sales Hiring 167

FastSpring

OCTOBER 13, 2022

At the end of the year, buyers are ready to spend money on software and subscriptions — are you using your marketing dollars wisely? We then looked at their revenue from 2019, 2020, and 2021 to identify trends. Offer a great discount on a subscription plan or software upgrade. Support Inquiry Management.

Payment Methods 148

Payment Methods Payment Solutions SaaS Payments Software Review 148

Totango

MAY 27, 2022

Product expansion: usage of the product introduces the customer to advanced product features and related products. Customer retention: a satisfying experience of the product motivates the customer to renew their subscription. By 2021, the company was pulling in $2.7 billion in revenue.

Acquisition 126

Acquisition Retention Technology Strategy 126

Outseta

JANUARY 9, 2021

By Geoff Roberts · 10 min read Today is January 10, 2021—exactly four years since I published the first post on this blog, announcing to the world our intent to start building Outseta. We’re undoubtedly more excited heading into 2021 than we’ve been at any point in our start-up journey so far. Heading into 2021… watch out!

Scale 106

Scale Marketing SaaS Subscription 106

ChurnZero

FEBRUARY 9, 2021

. As we think ahead to how we want 2021 to go, you might be thinking about professional goals and ways to grow your skills over the next year. Course Description: Customer success is a new field that goes beyond the more traditional sales, marketing, and customer support.

Customer Success 98

Customer Success Customer Lifetime Value Scale Consulting 98

How To Buy Saas

OCTOBER 14, 2021

This platform integrates marketing and messaging to ease lead conversion and customer support, engagement, and onboarding. You can create a custom AI chatbot in seconds without a requirement for any technical skills. It offers sales and marketing automation tools with helpdesk, analytics, and customer support functions.

Payment Methods 52

Payment Methods Startup Payment Solutions Payment Services 52

How To Buy Saas

JULY 26, 2021

This platform integrates marketing and messaging to ease lead conversion and customer support, engagement, and onboarding. You can create a custom AI chatbot in seconds without a requirement for any technical skills. It offers sales and marketing automation tools with helpdesk, analytics, and customer support functions.

Payment Methods 52

Payment Methods Startup Payment Solutions Payments 52

SaaSOptics

APRIL 7, 2022

Advanced features, personalization, integrations, customer support, and other premium offerings are kept behind a paywall. Since its Series B fundraising, ClickUp growth has quadrupled , skyrocketing from 200,000 teams to 800,000 (Latka, 2021). . SaaS Tools For Product-Led Growth Companies.

Business Model 74

Business Model Payment Features Business SaaS 74

Frontegg

MAY 27, 2021

But back to the product side, adopting PLG means creating the optimal user journey to engage the customer from the login stage onwards – seamless login, onboarding, subscriptions plans, built-in security, and support features all need to work in tandem to create the best results. Top 10 PLG Tools in 2021.

Payment Solutions 98

Payment Solutions SaaS Payments Payments Scale 98

How To Buy Saas

FEBRUARY 13, 2021

It has excellent customer support for its users. Cool customer support ready to help you with trial and demo and get started quick. Help & Support Team. Platforms Supported by Vid BlasterX : Windows PC. The Studio version ($99/year) supports 25 modules. Help & Support Team.

Payment Solutions 69

Payment Solutions Software Review Software Payments 69

All that Saas

JUNE 22, 2021

Working remotely has become many organizations culture for 2021. Ayoa Review (2021) – Mind Mapping & Whiteboarding Software. However, if users are not on the Ultimate subscription plan, they cannot see each other’s team pulse updates. Payments Protected: Payment details are safe when once the user subscribes to Ayoa.

Software Review 52

Software Review Technical Review Systems Review Payment Methods 52

How To Buy Saas

FEBRUARY 20, 2021

Plans range from Starter to Pro subscriptions, starting at just $19/month. $19 Podcast website gives you a simple podcasting workflow that allows you access to the fully responsive website hosting and security. It has built-in statistics and outstanding 24/7 customer support. Pricing of Castos fm.

Payments 78

Payments Payment Methods Payment Solutions Social Media 78

All that Saas

JULY 14, 2021

The Sales Enablement Software in 2021. It effectively helps sellers save time, engage, gain customers by preparing, presenting, sharing, and tracking any sales information. There is a customer support service that is available at all hours. Getting Things Done (GTD) Method + 14 Best GTD Apps in 2021. Key Features.

Sales Enablement 52

Sales Enablement Software Review Software Technical Review 52

How To Buy Saas

FEBRUARY 12, 2021

Without innovative features, customization techniques, and 24/7 customer support, you will be compelled to use their services as described on their homepage. Thinkific Vs Kajabi Comparision 2021 The Main Differences Between Thinkific Vs Kajabi. Thinkific Vs Kajabi: Customer Support. Custom Pipelines.

Payment Methods 52

Payment Methods Payments SaaS Payments Payment Services 52

Unbounce

NOVEMBER 5, 2020

Amazon is projected to own 50% of the ecommerce market share in 2021. Over 90% of shoppers trust reviews from family and friends, which is why so many of the top subscription box services use referral programs to grow their business. Customers love incentives, so offering a discount in exchange can be a great motivator.

Scale 144

Scale Marketing Merchant Services Social Media 144

How To Buy Saas

AUGUST 23, 2021

Technical support can be helpful if something goes wrong or if you have a question as you’re setting your webinar up. List of Top 10 Best Free Webinar Platforms of 2021 Top 10 Best Free Webinar Platforms of 2021: Complete List. Customer Support. Cons Lack of customization for email reminders and follow-ups.

Payments 52

Payments Technical Review Payment Methods Software Review 52

All that Saas

JULY 8, 2021

That is why you need to step up your email marketing game in 2021. What are the Best Email Marketing Services in 2021? Klaviyo offers the same set of features for both the free and paid plans on a monthly subscription basis. Other SaaSy goodness on All That SaaS: 30 Best To-do List Apps in 2021: Manage Your Tasks Effectively.

Software Review 52

Software Review Marketing Software Scale 52

How To Buy Saas

DECEMBER 8, 2021

Pricing and plans : SUBSCRIPTION PLAN Per Month Document Per Month Per Year Document Per Year INDIVIDUAL $9 10 $100 120 PROFESSIONAL $25 30 $275 360 CORPORATE $100 120 $1100 1440. Cons Setup and connection to Salesforce Do not provide Chat Support. Pricing and plans: Subscription Plan Monthly Plan Yearly Plan ESSENTIALS $20.00/mo

Payment Methods 52

Payment Methods Payment Solutions Payment Services Payments 52

How To Buy Saas

JULY 9, 2021

The best call recorder for the iPhone also comes in beneficial when you want to train your customer support staff or note essential details from clients. This is one of the best free call recording apps for the iPhone that provides exceptional customer support in any grievances. Check Complete Details. Pros and Cons.

Social Media 59

Social Media Pricing Mobile Software Review 59

How To Buy Saas

AUGUST 23, 2021

Technical support can be helpful if something goes wrong or if you have a question as you’re setting your webinar up. List of Top 10 Best Free Webinar Platforms of 2021 Top 10 Best Free Webinar Platforms of 2021: Complete List. Customer Support. Cons Lack of customization for email reminders and follow-ups.

Payment Methods 52

Payment Methods Payments Technical Review Software Review 52

How To Buy Saas

AUGUST 2, 2021

GameSalad game-making software offers two subscription levels that allow you to publish your games on a suitable platform like GameSalad Arcade, HTML 5, Android, and iOS. Customer Support. Export Support. Customer Support. Trending 10 BEST Video Game Design & Development Software 2021 #1) GDevelop. #2)

Software Review 52

Software Review Software Systems Review Technical Review 52

Intercom, Inc.

MARCH 11, 2021

On the surface, B2B customer support issues might look quite different from those of B2C. But despite these differences, Farhan Virji , VP of Customer Happiness at Later , believes that there is actually quite a lot that B2B support teams can learn from their B2C colleagues. 3 B2C support trends and lessons learned.

B2C 118

B2C B2B Scale Strategy 118

User Pilot

JULY 26, 2022

Customer retention rates, customer lifetime value, customer churn rates, and Net Promoter scores are some examples of retention KPIs. The majority of revenue in a subscription-based business model is derived from repeat customers, not from new ones. Retention KPI #2 Monthly recurring revenue.

Retention 98

Retention Metrics Customer Lifetime Value Churn 98

OpenView Labs

JUNE 24, 2021

Define the appropriate pricing KPIs to monitor (average revenue per customer, conversion rates through the funnel, customer support requests, plan mix, NDR, etc.). Review potential billing / invoicing limitations within existing systems. Pricing Transformations In 2021. More SaaS pricing resources.

Pricing 75

Pricing Interviewing Payment Features Systems Review 75