Neil Patel

OCTOBER 6, 2020

trillion in 2020 to 6.5 Their focus on e-commerce includes design and development, SEO, and CRO. They’re a small 20+ person team that’s focused on serving a specific group of clients in particular niches. Your agency should understand your metrics and KPIs. Ecommerce is still growing. trillion by 2023.

Sales Hiring 115

Sales Hiring Marketing Technical Review Advertising 115

Intercom, Inc.

NOVEMBER 3, 2022

Scaling a support team is challenging enough as it is. You’re investing resources in hiring and training the right people, tracking different metrics at different stages, adding more and more complexity with each increase in headcount, use cases, and customers. For Natasha, the answer is a resounding yes.

Outsourcing Services 206

Outsourcing Services Scale Software Sales Hiring 206

SaaStr

JANUARY 21, 2020

Justin used Sales Culture to grow a successful PatientPop team to 140 employees and 55 million in revenue. Join us at SaaStr Annual 2020. When I was hired, I came in with one salesperson and zero dollars in recurring revenue and over the next four years grew the sales team to over 140 employees and 55 million in recurring revenue.

Sales Recruiting 330

Sales Recruiting Sales Hiring Scale Sales 330

Andreessen Horowitz

SEPTEMBER 19, 2023

We pulled from my prior marketplaces experience and dove into their business quickly to develop a point-of-view on the opportunity. Beyond the metrics, co-founder and CEO Apoorva Mehta had great founder/product fit. billion from 2019 to 2020. It truly has been a team effort. Instacart is a case study of this.

Marketplace as a Service 140

Marketplace as a Service Underperforming Technical Team Scale Construction 140

Point Nine Land

JUNE 18, 2023

Simply looking at revenue growth or a usage metric over time doesn’t tell you much about your ability to retain users and turn them into happy long-term customers. If you’re acquiring a lot of new customers quickly, metrics like “usage from repeat users” or “payments from repeat customers” may go up nicely, even if your retention rate sucks.

SaaS Payments 128

SaaS Payments Payment Services SaaS Payments 128

SaaStr

JULY 22, 2019

Join us at SaaStr Europa 2020. That’s not a bad start. We work with mostly modern teams. Developers were really loyal to the product, and they were able to take the product with them whenever they went. Want to see more content like this? Roger Scott | EVP @ New Relic. FULL TRANSCRIPT BELOW. Good afternoon.

Scale 231

Scale Scaling Sales Hiring Underperforming Technical Team 231

Sales Hacker

DECEMBER 20, 2021

As a result, much of the evaluation, investment, and rollout of virtual training technology in 2020 was rushed, limited in scope, and poorly planned. Outline your desired outcomes, criteria for success, and the metrics by which you will measure and report progress. Today, not much has changed. Adopt the right mindset.

Investment 120

Investment Technical Review Underperforming Technical Team Artificial Intelligence 120

SaaStr

DECEMBER 17, 2019

Companies that have access to more accurate financial data have the ability to develop seamless exchanges of information, providing consumers with improved ways to manage their finances. Join us at SaaStr Annual 2020. “Well, fintech might be bad in the margins for me, but I can actually profit from this so let’s embrace it.”

Payments 208

Payments SaaS Payments Banking Underperforming Technical Team 208

SaaStr

NOVEMBER 21, 2019

Join us at SaaStr Annual 2020. Emilie Maret | Fellowship Team @ The Family. We’re a team of former investors and operators from the likes of Facebook, Deliveroo, and the Swedish payments company Klarna. Emilie Maret | Fellowship Team @ The Family. Want to see more content like this? Ophelia : Hi everyone.

New CTO 171

New CTO Sales Hiring B2C CTO Hire 171

TriTuns

JANUARY 21, 2020

Do you want to boldly grow your SaaS company in 2020 – and beyond? This is very bad news for SaaS vendors. They are embracing a customer success mindset, investing in building customer success teams, and slowly trying to align their organizations around delivering customer outcomes, not just software.

SaaS 71

SaaS Underperforming Technical Team Customer Success Business Model 71

User Pilot

JANUARY 8, 2021

Before we get into what is considered a good NPS score, we have some good news and some bad news. What Is Considered Good NPS Score, and What Is a Bad NPS Score? The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses. Table of Contents. What Is NPS? What is NPS?

Underperforming Technical Team 93

Underperforming Technical Team Benchmarks Onboarding SaaS 93

TriTuns

JANUARY 21, 2020

Do you want to boldly grow your SaaS company in 2020 – and beyond? This is very bad news for SaaS vendors. They are embracing a customer success mindset, investing in building customer success teams, and slowly trying to align their organizations around delivering customer outcomes, not just software.

SaaS 71

SaaS Underperforming Technical Team Customer Success Business Model 71

Sales Hacker

OCTOBER 14, 2021

As a result, we lost 40% in GMV since March 2020, which translates into $85,000 in monthly payments. In spring of 2020, we launched our first initiative on Product Hunt. We offered a big discount for the first 60 days of work with our developers for startups that had been affected by the pandemic. Involve your team.

Payments 109

Payments Revenue Payment Methods Underperforming Technical Team 109

Casey Accidental

OCTOBER 24, 2022

This isn’t a bad idea, and why companies like Facebook continued to grow despite adding more and more complexity over time. This is one of the key challenges we faced at Eventbrite when we radically shifted our strategy in 2020. And I’m sure we’ve all seen that quote that say if a design needs an explanation, it’s a bad design.

Scale 139

Scale User Experience Underperforming Technical Team Marketplace as a Service 139

Sales Hacker

FEBRUARY 1, 2021

Guided selling with Revenue Grid allows you to guide reps step-by-step through every deal, reducing guesswork and increasing consistency so your teams have the best odds with every opportunity in the pipeline. See how you can put your sales teams in the best position to win now at revenuegrid.com/saleshacker. Callie Moriarty: Hi Sam.

Underperforming Technical Team 82

Underperforming Technical Team Scale Sales Hiring Systems Review 82

SaaSOptics

FEBRUARY 13, 2022

According to Gartner, the SaaS industry is projected to grow to a staggering $121B in 2021, a 15% increase from 2020. One challenge is how software providers manage their order to cash process and capture, share, and use financial metrics internally. Getting SaaS Accounting and Financial Operations Right in 2022. The worst part?

Payment Features 105

Payment Features Outsourced Development SaaS Software Review 105

SaaStr

APRIL 23, 2019

Join us for SaaStr Annual 2020. Also, Brex is a Super Platinum sponsor for Annual 2020. Henrique: So, we applied to YC with this VR idea, which, looking back, it was pretty bad, but at the time we thought it was great. It was, kind of, like a developer friend who had a startup, so they saw their transactions on the terminal.

Sales Hiring 214

Sales Hiring Sales Recruiting Scale Payment Methods 214

Sales Hacker

NOVEMBER 6, 2019

Sales development representative roles have grown 5.7X If you’re one of them, that’s both good news and bad: It means sales is growing, but you’re going to have a lot of competition getting started. Our question: “What is your best advice for anyone starting their sales career in 2020?” That’s a lot of new people entering sales!

Sales Hiring 71

Sales Hiring Development Team Review Technical Review Sales 71

OpenView Labs

JANUARY 19, 2022

It’s important to focus on those users who become customers from the beginning because their usage of the product, and where they fall off in this user journey, will help you prioritize where your team spends the most time and resources to convert at the highest rate. . This is covered in-depth in the Developer Go-To-Market-Playbook. .

Scale 104

Scale Underperforming Technical Team Sales Hiring Marketing 104

SaaStr

SEPTEMBER 13, 2020

374: ZoomInfo founder and CEO Henry Schuck shares how he built a business from scratch and grew it into one of the most successful IPOs of the 21st century—and what it was really like…the good, the bad, and most of all, the ugly. To say that 2020 has been unusual, and unprecedented, and momentous would all be understatements.

Sales Hiring 226

Sales Hiring Scale Payments Sales Recruiting 226

Sales Hacker

AUGUST 12, 2021

Research from late 2020 shows that touches to close rose 65% from pre-COVID-19 pandemic levels. Deal disasters you’ll want your team to avoid. Let’s have a look at what you can do to prepare and empower your team to avoid them so you can start beating that quota. So how can your team identify those decision-makers?

Scale 128

Scale Technical Review Sales Underperforming Technical Team 128

SaaStr

APRIL 16, 2019

Learn how Pendo built a product, team, and culture in its Raleigh hometown that could scale coast-to-coast and continent-to-continent. Join us for SaaStr Annual 2020. Our entire company is in Raleigh, our entire development team is in Raleigh, entire product management team is there, I’m there.

CTO Hire 172

CTO Hire Travel Underperforming Technical Team CTO Coach 172

SaaStr

JUNE 1, 2021

Turns out a founding team of six MBAs creating a full suite of products sold solely to SMBs can become a multi-million dollar public company in nine years – and continue growing rapidly ($77.6 Dharmesh : …said, “This is a very bad idea. million in 2013 to $115.9 million in 2014.). I said, “Holy crap.

Part-Time VPE 290

Part-Time VPE Technical Cofounder CTO Hire New CTO 290

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. Coupa CEO, Rob Bernshteyn, and SaaStr CEO, Jason Lemkin, will discuss how the Cloud has changed in 2020.

Payment Solutions 204

Payment Solutions Pricing Payments Payment Services 204

ProfitWell

MARCH 11, 2020

According to Walker , 2020 is the year where businesses need to shift their mindsets from "customer-focused" to "customer-committed." We're about to go diving for metrics. Why you need to understand your customer retention metrics. That's what metrics give you. 6 Customer retention metrics to pay attention to.

Retention 52

Retention Metrics SaaS Payments Underperforming Technical Team 52

SaaStr

NOVEMBER 7, 2019

Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Join us at SaaStr Annual 2020. Romain Huet | Head of Developer Relations @ Stripe.

Payments 162

Payments Merchant Services Payment Solutions Payment Services 162

SaaStr

NOVEMBER 13, 2020

What about, as someone who’s gone from your own solo GP fund in 2012 to a team, how does a founder think about a new partner? They will fall asleep thinking about your company and wake up thinking about your company, and hopefully not in a bad way, in a good way. That’s true. That great investor update, and you see it.

Sales Recruiting 208

Sales Recruiting Development Team Review Technical Review Sales Hiring 208

SaaStr

SEPTEMBER 12, 2019

Ashley Smith, Venture Partner at OpenView provides insight on what investors are looking for in product metrics and growth indicators so you can capitalize on your product’s story for funding. Join us at SaaStr Europa 2020. I have a team of people who work on numbers. Atlassian famously does not have a sales team.

Investment 109

Investment Underperforming Technical Team Sales Hiring Software Review 109

ChurnZero

JUNE 12, 2020

Today, you’d be hard-pressed to find a high-velocity Sales, Marketing, or Product team without a designated operations function. Beloved by their tactical peers, operations brings needed order and logic to busy, results-oriented teams. Poor strategy, organization, and execution hurt your productivity and therefore your scalability.

Customer Success 80

Customer Success Scale Underperforming Technical Team Sales Hiring 80

SaaStr

DECEMBER 31, 2019

Join us at SaaStr Annual 2020. She founded Box’s growth team as well as the product operations team. And before box she ran product and engineering teams building large scale financial platforms for Accenture clients. So Bela, you founded the growth team. Want to see more content like this?

Enterprise 152

Enterprise Underperforming Technical Team Scale B2B 152

SaaStr

DECEMBER 5, 2019

Join us at SaaStr Annual 2020. Actually what I found was a little disarming, a little unfortunate, because there was a lot of, I think, bad experiences in the past with corporate venture capital and with earlier stage companies or with other VCs working with CVCs as they were once called. Want to see more content like this?

Development Team Review 141

Development Team Review Scale Technical Review Software Review 141

Baremetrics

JANUARY 24, 2021

The Problem In January of 2020, we realized that one of the major problems holding back our company was a customer churn rate of 19%. The graph below, taken from our Baremetrics account, shows our customer churn throughout January 2020. At that moment, we made it our goal for 2020 to reduce customer churn to 5%.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

InsightSquared

DECEMBER 20, 2019

Keeping tabs on all this great content is never easy, so we’ve compiled a Best of List with top webinars from our team and partners, to guide you into the new year! In this webinar, you will get a first look at the features and functionality and learn how InsightSquared with Olono helps quickly bring visibility to your 2020 pipeline.

VP of Engineering 62

VP of Engineering Underperforming Technical Team Forecasting B2B 62

OpenView Labs

SEPTEMBER 17, 2019

Here’s our advice on how to use the benchmark data to grow even faster in 2020. Lack of segmentation leads to weak product-market fit. This, in turn, signals potential churn, difficulties getting new sales reps productive, below-average win rates, weak pricing power and never-ending product roadmap discussions.

Benchmarks 58

Benchmarks Underperforming Technical Team Scale SaaS 58

ChurnZero

JANUARY 17, 2020

These tools have a profound impact on free ing up team member time.? . Take comfort in the fact that every CS team must start somewhere! Take comfort in the fact that every CS team must start somewhere! . Curious where your team should begin? Drew Jordan, Business Development, Gravyty . Jump to: .

SaaS Payments 72

SaaS Payments Payment Services Payments Underperforming Technical Team 72

User Pilot

NOVEMBER 18, 2020

That’s why retention is a key metric and reducing churn is a key objective. They can uncover use cases that you hadn’t anticipated, pointing you towards future developments that will fulfill the needs of wider and different audiences. The social media scheduler became the user of Userpilot in January 2020. What is then?

Social Media 98

Social Media Underperforming Technical Team SaaS Software Review 98

Natalia Luneva

JANUARY 13, 2021

How to calculate this metric and what’s the average SaaS churn rate? Tracking your customer retention and churn metrics help you understand your growth opportunities. Richman’s former company was Halp, a help desk for operations teams. Not all customers leave because of missing features, low ROI or poor service.

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105