Intercom, Inc.

DECEMBER 22, 2020

As it happens, 2020 has only reinforced this, by highlighting again and again the importance of strong customer relationships as the structural foundation on which solid businesses are built. Zapier’s Pam Dodrill, VP of Customer Support and Success , on balancing efficiency with another essential metric: customer outcomes.

Scale 220

Scale Scaling Customer Support Interviewing 220

SaaStr

JANUARY 7, 2021

Over the years, we’ve hosted hundreds of amazing guests on the SaaStr podcast and our roster in 2020 was no exception. Some of the top learnings from our conversations in 2020 were a testament to the agile nature of start-up founders and operators. Interested in what our most popular episodes were last year?

Scale 228

Scale Sales Hiring Scaling B2B 228

Tom Tunguz

JANUARY 19, 2020

Payback period is one of the best composite diagnostic metrics of product market fit. In 2020, what is an excellent payback period[1]? I've written before about the benefits of short payback periods. In short, startups with shorter payback periods require less capital and also grow more quickly.

Software 301

Software Acquisition Enterprise Startup 301

SaaStr

JANUARY 25, 2020

It’s still early — the 2020 SaaStrAnnual.com isn’t until March 10-11-12 in the SF Bay Area — but we can already start seeing some of the hottest VC sessions at Annual. The Next Iteration of “Software is Eating the World” 2020 with Atrium and Andreessen Horowitz. There will be almost 1,000 (!)

Trends 209

Trends Venture Capital Scale PayPal 209

SaaStr

NOVEMBER 25, 2019

With Dreamforce and SaaStr Europa and Scale behind us, little tiny Team SaaStr is 100% focused on 2020 SaaStr Annual. It will be in March this year for one year in 2020, before we go back to February for 2021 on. The headline metrics: 15,000+ attendees. March 10-11-12 in San Jose, CA just south of San Francisco. 4,000+ CEOs.

New CTO 254

New CTO Sales Recruiting CTO Coach Scale 254

Kellblog

AUGUST 30, 2023

2020 , 2021 , Europa ), I thus feel extra presssure this year to keep things new, fun, and exciting. This year’s session is entitled The Strategic Use and Abuse of SaaS Metrics. I’ll review the problems I’ve seen over and over again in board meetings, monthly reporting, and metrics presentations.

Metrics 92

Metrics SaaS Benchmarks Strategy 92

Tom Tunguz

JUNE 15, 2020

This time, we will be reviewing some of the insights from Redpoint’s 2020 Go To Market Survey. We surveyed about 500 sales teams to understand which is the most popular metric for XDR teams (either SDR, sales development rep, or BDR, business development rep). Each of these metrics has their trade-offs.

Metrics 217

Metrics Marketing SaaS Development 217

SaaStr

NOVEMBER 23, 2019

Have sane quotas for 2020. Don’t carry perennial poor performers into 2020. The post How You Can Help Your Sales Team in 2020 appeared first on SaaStr. This will take some of the pressure off the sales team. Hire more folks to acquire, manage and qualify leads for your reps. Let your closers be closers.

Scale 221

Scale Sales Hiring Sales Investment 221

Tom Tunguz

AUGUST 9, 2022

In 2020, revenue growth was the most important factor explaining a public software company’s forward multiple. Revenue growth & sales efficiency round out the top 3 with gross margin & cash flow from operations margin rounding out the 5 tested metrics. The formula has changed since then. Net income surges to 0.71

Software 363

Software Revenue Metrics Sales 363

Kellblog

SEPTEMBER 2, 2020

I just finished delivering my presentation at SaaStr Annual 2020, dubbed Churn Is Dead, Long Live Net Dollar Retention. While the session is title is perhaps dramatized, if churn isn’t dead I think it’s at least wounded because there are too many ways to calculate it — and the downstream metrics based on it.

Churn 139

Churn Retention Metrics SaaS 139

Tom Tunguz

NOVEMBER 18, 2021

in revenue in fiscal year 2020, to $432m in the first three quarters of fiscal 2022. The company’s metrics all recorded positive gains including gross margin moving from 60% to 70%, which is impressive for a business providing hardware. Estimated metrics using company data, but not reported by the company explicitly.

CTO Hire 342

CTO Hire CTO Coach Benchmarks Scale 342

Baremetrics

OCTOBER 21, 2021

Challenge: UXPin needed a tool to consolidate their subscription data and track metrics. Right away, its toolkit replaced their in-house solution and made it easy to track metrics and segment customers. All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business.

Payment Services 98

Payment Services SaaS Payments Payments Payment Solutions 98

OPEXEngine

DECEMBER 31, 2020

We also invite other CFOs and thought leaders from the SaaS and Software industry and VC executives to share their content on our blog and provide different perspectives into financial benchmarks and metrics that benefit SaaS and Software companies. Top-Read Blogs of 2020. READ THE POST. READ THE POST. READ THE POST. WATCH THE WEBINAR.

Software Review 52

Software Review Cybersecurity SaaS Benchmarks 52

ChurnZero

DECEMBER 29, 2020

2020 was a real mixed bag of emotions. All I know is that if someone were to ask me if I’ll miss any aspect of 2020 (perhaps the solitude and introspection of it all), my reaction will most likely be this: So, here’s to hoping we find a few more chocolate-filled chocolates in next year’s box. Top 10 Blog Posts from 2020.

Sales Hiring 98

Sales Hiring Scale Technical Review Software Review 98

Clouded Judgement

APRIL 11, 2024

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. My hope is that this analysis can provide startup entrepreneurs with a framework for how to manage their businesses around SaaS metrics (e.g., This metric is more self-explanatory, so I won’t go into detail.

Cloud 177

Cloud Software Azure AWS 177

Tom Tunguz

JANUARY 7, 2020

Looking at where we are in terms of valuations, round sizes, total dollars deployed, and almost every other metric, the venture market today is at least close to if not the most ebullient venture market on record. However, you couldn't characterize the venture market as conservative today with a straight face. So, when does it change?

Marketing 225

Marketing Finance Investment Trends 225

OPEXEngine

MAY 18, 2021

In this blog, we are looking at the business metrics that can be measured quantitatively and providing a few insights on how investors analyze them. We’ve talked to dozens of our SaaS customers, as well as investors to learn more about what is happening with these key metrics. SaaS Metric #1 – Annual Recurring Revenue (ARR).

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

OPEXEngine

JUNE 25, 2020

Back in January, 2020 looked so different. By early 2020, investment in the SaaS industry was at record highs and expected to hit even higher peaks. TechCrunch wrote that VCs were putting an extra $1B into SaaS in 2020, in fewer deals, so more money per company. Fast forward to today, mid-June 2020. In early Feb.,

Benchmarks 52

Benchmarks SaaS Airlines Travel 52

SaaStr

JANUARY 4, 2020

SaaStr and SaaStr Annual are about founders and execs first, and of the 15,000+ attendees at 2020 SaaStrAnnual, over 4,000 will actually be CEOs and founders. If you do, you’ll be able to upload a deck, your metrics, etc. VCs at 2020 SaaStr Annual. But you know what having 4,000 CEOs and founders attracts? The best VCs ??.

Cloud 163

Cloud Mobile SaaS Metrics 163

Neil Patel

SEPTEMBER 1, 2020

You’ll also see the SEO companies that go beyond vanity metrics and deliver real business results. Another research projected 50% of all online searches in 2020 to be voice-based. The post The 5 Best SEO Companies of 2020 appeared first on Neil Patel. You’ll find the answer to those questions here. And that’s not all.

Outsourcing Services 137

Outsourcing Services Outsourced Development Sales Hiring Software Review 137

Neil Patel

SEPTEMBER 18, 2020

This tells you that Ironpaper isn’t focused on vanity metrics or conversion manipulation. Which metrics and KPIs will we use to evaluate performance? The post The 6 Best Digital Strategy Companies of 2020 appeared first on Neil Patel. When establishing conversion rates, context is everything.

Underperforming Technical Team 139

Underperforming Technical Team Strategy Content Marketing Scale 139

ChurnZero

SEPTEMBER 29, 2020

Instead they created a new immersive online experience that took the course over two days (September 22 & 23, 2020). . Jignesh Thakkar (@socialjignesh) September 22, 2020. . Himanshu Rauthan | #StayAtHome | #INBOUND2020 (@himanshurauthan) September 22, 2020. . Alexis Rogers (@alexismrogers) September 22, 2020.

Customer Success 59

Customer Success Churn Metrics Retention 59

SaaStr

DECEMBER 25, 2023

He own the metrics, and really do the work. Late 2020 to early 2022 were interesting times in SaaS, and how we worked, and even if we really worked at all was all in flux. He’s been searching for months for a new role and was feeling the pressure. My only ask: he own it. He didn’t even hesitate in his response: ”No Thanks.

Startup 216

Startup Customer Success Metrics SaaS 216

BrightBack

FEBRUARY 6, 2020

The data underscores the differences in how companies that sell to consumers vs. businesses set their metrics and approach retention tactics. See all the statistics and trends for today's subscription businesses in our 2020 State of Industry Report. Download the free report here.

Retention 120

Retention Subscription Payment Features Payment Methods 120

SaaSOptics

JANUARY 9, 2020

Luckily for you, we have years of hands on experience in automating our financial operations at SaaSOptics and have implemented a few solutions that we believe you must have in 2020 to scale and grow your business. Here are our Top 5 FinTech solutions to have in 2020: 1. Yep, 2020 is the year to break up with your spreadsheets.

Payment Features 77

Payment Features Deferred Revenue Scale Finance 77

SaaStr

DECEMBER 21, 2023

In practice, you take the valuation of a business and divide it by some metrics to get a multiple. Most commonly, the metric for software is forward revenue — Next 12 Months (NTM). Other metrics you can use to value companies are free cash flow or net income, but not all have that, so the multiple would be negative.

SaaS 233

SaaS Software Metrics Revenue 233

Tom Tunguz

APRIL 7, 2021

More than a year after Covid washed over the software ecosystem and the tide ebbs, it’s revealing the impacts on fundamental metrics of public software companies. Sales efficiency is one of those key metrics. In contrast, sales efficiency improved throughout 2020. over the last 3 years.

Software 292

Software Travel Sales Metrics 292

SaaStr

NOVEMBER 17, 2023

So one thing that has exploded in SaaS in the past decade is the role of Private Equity buying both public SaaS companies (to take them private, “fix” some metrics, and IPO or sell them again), and generally later-stage private SaaS companies. The prices would be lower today for the latter two I suspect.

AWS 232

AWS SaaS Pricing Acquisition 232

SaaS Metrics

FEBRUARY 6, 2021

The demand for contactless technology has soared in 2020 because of the coronavirus pandemic. People are predominately paying for transactions using their credit cards, whilst businesses are integrating Mifare Cards into their organisations. But what has brought about this sudden demand for contactless technology?

Technology 98

Technology Business 98

OPEXEngine

JANUARY 30, 2020

The SaaS 2020 outlook for CFOs reminds me of swash (look it up – turbulent water caused by an incoming wave hitting the shore and meeting the outgoing backwash from the previous wave). It is expected that M&A will continue to be strong in 2020. 2020 Benchmarking. Ramp times. Customer Acquisition. Customer Retention.

Sales Hiring 49

Sales Hiring Benchmarks SaaS Acquisition 49

Clouded Judgement

OCTOBER 20, 2023

For context on a 10Y at 5% - from 2010 to 2020 the 10Y averaged roughly ~2.5%. Said another way, the 10Y today is double what it averaged from 2010 to 2020. Given most software companies are not profitable, or not generating meaningful FCF, it’s the only metric to compare the entire industry against.

Cloud 161

Cloud Azure AWS Software Review 161