OpenView Labs

NOVEMBER 30, 2021

For publicly traded companies that are growing 50% or faster, median valuation multiples have increased by an incredible 649% between 2015 and August 201. It’s tempting to prioritize new customer acquisition as your top growth priority. . Customer Success: Nail customer onboarding and the customers first 30 days.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

ChurnZero

JANUARY 10, 2020

Lisa will be responsible for Forcepoint’s customer capabilities, overall customer experience from acquisition to retention, as well as sustainable growth of the global portfolio. Upcoming Webinar: How to Streamline Onboarding to Reduce Churn. Share 5 signs that indicate you may need to revamp your onboarding process.

VP of Engineering 52

VP of Engineering Customer Success Scale Cybersecurity 52

Upscope

JANUARY 10, 2019

Related : Your Customer Health Score Is Your Business Survival Score Also see : Convert 55% Through Manual User Onboarding? Total Revenue 2015: $8,000,000 MRR: $790,162 MRR is monthly recurring revenue. Team size: 82 Revenue per employee: $115,633 CAC: $50 CAC is Customer Acquisition Cost. How do you calculate CAC?

Metrics 40

Metrics SaaS Underperforming Technical Team Churn 40

Brian Balfour

JANUARY 24, 2019

Superhuman was founded in 2015 (3ish years ago at the time of writing this). Why Most Product/Feature Launches Hurt Growth Reason one: you kill your most valuable+important channel When evaluating the growth of companies I work on and invest in, I ask - If we turned off all acquisition spend/effort today, would we still grow?

Retention 111

Retention Engineering Onboarding Data 111

SaaStr

DECEMBER 3, 2020

As for Sam, prior to Loom, Sam spent over 4 years at Salesforce following their acquisition of Quip, a startup Salesforce acquired for $750M where Sam was also the 1st sales leader. This was in early 2015. Before Quip, Sam spent an incredible 3 years at Dropbox where he was the first enterprise sales rep in the entire company.

Scale 174

Scale Sales Hiring Sales Recruiting Sales 174

SaaStr

JUNE 13, 2024

Back in 2015, Google AI beat the world chess champion easily. Will they be able to follow up on a deal or handle onboarding and deployment issues? If you grew by acquisitions that drove immediate growth, whatever you buy has to grow 20%, too. AI was starting to diagnose diseases better than doctors.

Scale 228

Scale AI Sales Underperforming Technical Team 228

User Pilot

OCTOBER 20, 2023

TL;DR Product-led growth is a GTM strategy that prioritizes the product as the main driver of customer acquisition, activation, adoption, and account expansion. Such an approach has a number of advantages: A lower customer acquisition cost, which is possible thanks to low-touch onboarding and support, is one of the main benefits of PLG.

Scale 98

Scale Customer Lifetime Value SaaS Acquisition 98

The Marketing & Growth Hacking Publication

FEBRUARY 21, 2019

Mobile phone use has increased by more than 4 billion since 2015 , most of which can be attributed to the fact that smartphones are rapidly becoming a technological extension of ourselves. What to do in a Nutshell Successful activation starts with great onboarding from the get go. Your review presence will also have a big impact.

Mobile 40

Mobile Marketing Growth Hacking Technical Review 40

Brian Balfour

FEBRUARY 7, 2017

The biggest retention questions at SoundCloud Around late 2014 to early 2015, the SoundCloud team identified retention as an area of improvement, especially on the mobile side. If you can improve retention a little bit, it's generally better for longer term growth than just increasing acquisition a little bit.

Mobile 62

Mobile Retention Benchmarks Underperforming Technical Team 62

Intercom, Inc.

JULY 1, 2019

— Benedict Evans (@benedictevans) March 22, 2015. If your lifetime value is greater than your customer acquisition cost (CAC) you can spend money effectively. High customer retention is built on great product onboarding. Product onboarding is the key to customer retention. What is onboarding? LTV > CAC.

Retention 223

Retention Onboarding Subscription Payment Features 223

SmartKarrot

DECEMBER 16, 2021

Over 80% of business leaders agree that CX offers a competitive edge — this remains unchanged across 2015 to 2020. By prioritizing experience, you save money in the long-term, making each existing customer more profitable and thereby reducing efforts needed for new customer acquisition. Pay attention to the CX engines. Yet, only 26.2%

Technical Review 11

Technical Review Technology Cost optimization & reporting Customer Lifetime Value 11

SmartKarrot

JUNE 12, 2020

At the 2015 conference, Jason Lemkin famously said that “Customer Success is where 90% of the revenue is.” As you probably know, the average customer acquisition cost is five times that of the cost for retaining existing customers. ” This bold statement really does hold validity to it. the initial sales are received.

Customer Success 10

Customer Success Sales Metrics Subscription 10

Intercom, Inc.

MAY 10, 2018

I hosted Andrew on our podcast to chat about the changing landscape of customer acquisition, how his “Law of Shitty Clickthroughs” manifests itself in today’s growth channels, and what the rest of us can learn from the likes of Dropbox and Uber. This creates an acquisition treadmill with built-in natural churn.

Acquisition 224

Acquisition Marketplace as a Service Retention Startup 224

User Pilot

JANUARY 12, 2024

A practical example of a funnel chart usage In this example, a funnel chart displays an onboarding or signup process. Onboarding funnel analysis in Userpilot. The radar chart type can be useful when: Comparing marketing campaign performances across metrics like impressions, clicks , conversions , cost per acquisition , etc.

Data 105

Data Scale Payment Features Trends 105

Intercom, Inc.

MAY 24, 2018

You joined the company in a growth role in 2015, shortly after the company was founded, right? Once the close happens, there’s a half handoff and customer success essentially takes over on implementation and onboarding. Adam: Your favorite recent onboarding experience? Matt: Correct. Matt: Free products.

Data 182

Data Scale Underperforming Technical Team Sales Hiring 182

Andreessen Horowitz

APRIL 9, 2024

They dive into how this approach can improve customer acquisition, account expansion, and access to new markets by leveraging partners and partner data. From late 2011 until maybe 2015, RJMetrics was… the leads were flying in and falling off of our desk more days than not. And in 2016 and even in 2015, we just started missing numbers.

Scale 120

Scale Technical Review AI Sales Hiring 120

OpenView Labs

DECEMBER 15, 2020

In 2015 they predicted that number would reach $500 million in 2020, yet the actual growth of cloud companies consistently outpaced even the most optimistic projections with that market cap now hovering around $616 billion for the top five public cloud companies. . When it comes to the sales process, cloud marketplaces have clear benefits.

Marketplace as a Service 52

Marketplace as a Service Cloud Scale B2B 52

Sales Hacker

NOVEMBER 10, 2020

The acquisition process [21:55]. And every week we’re onboarding three to four to five teams. And really, when I actually lived in Austin in early 2019, and everybody was talking about the TrendKite acquisition and about the impact that you all made even before you and I met. And then 2015, we did 4.7 I just left.

VP of Engineering 76

VP of Engineering Scale Development Team Review Technical Review 76

Intercom, Inc.

FEBRUARY 1, 2018

That company, of course, is Slack, and Rachel’s growth marketing team now owns Slack’s full acquisition funnel, from demand generation and team creation to activation and monetization. Rachel: In 2014 and 2015, Slack had this incredibly growth, but it was growth off a small base, based off very early adopters.

Growth Marketing 174

Growth Marketing Scale Marketing Outsourcing Services 174

yoursales

JANUARY 28, 2022

Acquisition by Dropbox announced on March 9th 2021. Sales Learning & Onboarding. DocSend – Find, share, and sign the documents that close deals ( Acquisition by Dropbox announced on March 9th 2021. ). Speek – Speek ( Acquired by Jive in 2015, Jive acquired by LogMeIn in 2018 ). Other Tools. April 11th 2016 ).

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

SaaStr

NOVEMBER 29, 2019

Post acquisition, Allie integrated the technology built at IQ Engines into Flickr search. Post acquisition, Allie integrated the technology built at IQ Engines into Flickr search. But for us, we need people to onboard and quickly be able to talk intelligently about this space that they knew nothing about.

Sales Hiring 132

Sales Hiring Underperforming Technical Team Technical Advisors Scale 132

yoursales

DECEMBER 19, 2022

Acquisition by Dropbox announced on March 9th 2021. Sales Learning & Onboarding Back to the Start of the List & Table of Contents. Email Outreach Email outreach technology is used for sending email sequences to both prospects, testers, existing customers and for onboarding. Want to hear more, then simply set up a call.

Scale 86

Scale Sales Recruiting Sales Outsourced Development 86

yoursales

NOVEMBER 8, 2023

Acquisition by Dropbox announced on March 9th 2021. We already know Back to the Start of the List & Table of Contents Back to the Start of the List & Table of Contents Email Outreach Email outreach technology is used for sending email sequences to both prospects, testers, existing customers and for onboarding.

Scale 52

Scale Sales Recruiting Sales Outsourced Development 52

SmartKarrot

JANUARY 18, 2022

Found in 2015 by Vijay Yalamanchili, Keka, Keka is an HR and payroll management software designed for modern organizations. Talview offers various services including talent acquisition, online assessments, asynchronous and live video interviews, talent management, remote proctoring, behavioral insights, recruitment marketing, and more.

SaaS Payments 11

SaaS Payments Payment Solutions Payment Methods Payments 11

All that Saas

MAY 1, 2021

Pro plan supports 1 user, unlimited campaigns, advanced platform features, user onboarding, and a lot more. Launched in 2015, iFluenz is among one of the best influencer advertising platforms. Also, it increases customer acquisition and helps build a strong community around your brand. Pro: contacts sales for price.

Payments 52

Payments Payment Solutions Payment Methods Payment Services 52

Sales Hacker

MAY 30, 2019

Acquisitions grew 250% to $9.5B, driven by Private Equity funds. Microsoft has remained quiet since its LinkedIn acquisition in June 2016. While Salesforce Ventures continues to invest heavily in the space, Salesforce’s last major acquisition was Steelbrick in December 2015. Click image to view in full size. Big players.

Scale 102

Scale Sales Hiring Forecasting AI 102

Sales Hacker

OCTOBER 7, 2021

Depending on the company that you are starting your career with, there could be varying levels of support when it comes to onboarding, management, training, etc. Grew up in Michigan, in 2015 Amazon moved me to the Bay Area working in supply chain. What would you tell a woman just starting a career in sales? Lindsey Johnson.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

User Pilot

MAY 19, 2021

One of his ventures back in 2015 was a business conference called Hustle Con directed towards other entrepreneurs and explaining best practices. Product led-growth is a marketing strategy that involves using your product as the main driver of lead & profit acquisition. Source: thehustle.co. interactive walkthroughs. checklists.

B2B 119

B2B Marketing SaaS Social Media 119

OpenView Labs

AUGUST 27, 2020

Product led growth (PLG) is an end user focused model that relies on the product itself as the primary driver of customer acquisition, conversion and expansion. This righteous skepticism makes onboarding, easy-to-navigate UIs and quick implementation timelines less important in the space. View this post on Instagram.

Underperforming Technical Team 89

Underperforming Technical Team Scale Cybersecurity Social Media 89

Sales Hacker

SEPTEMBER 15, 2020

So, I was fortunate to see how acquisitions work, especially in the digital media space. My expectation after coming out of a few acquisitions in CSTV and CBS is, “Oh, wow, we’ll start a company and in two years have this amazing success.” From 2010 to 2015, we didn’t have traditional funding.

Leadership 63

Leadership Payments Scale Payment Methods 63