Tom Tunguz

JUNE 9, 2015

The upsell rate was 36%, 31% and 30% for the years ended December 31, 2014, 2013 and 2012, respectively. Our upsells are primarily derived by an increase in the number of seat licenses purchased by our customers and are also derived from the addition of other subscription services. Renewal rate. where ACV is annual contract value.

Churn 100

Churn SaaS Retention Startup 100

How To Buy Saas

OCTOBER 14, 2021

Launched in 2012 as ZenPayroll, this company supports over +100,000 businesses nationwide. Namely was founded in 2012 and currently works with over 1,200 HR leaders. 9 Best Invoice Software For Startups List of the Best Invoice Software Tools for startups. New-age buyers are more likely to pay invoices online.

Payment Methods 52

Payment Methods Startup Payment Solutions Payments 52

Navint

SEPTEMBER 27, 2018

The topic, of course, was the subscription economy and Tien’s new book, Subscribed. Being one of very few consulting firms that has a practice dedicated to subscription and recurring revenue businesses, Navint sponsored the event. The customer will guide your subscription business — put them in the center.

Subscription 40

Subscription Payment Features Marketplace as a Service Scale 40

Frontegg

MAY 27, 2021

User-centric behavior data is a MUST: You are getting access to user-centric behavior metrics to scale up fast – your user journey can be optimized by the people who matter most – your clients. Instead you should focus on Natural Rate of Growth (NRG) to determine the percentage of recurring organic revenue. 6 ChargeBee.

Payment Solutions 98

Payment Solutions SaaS Payments Payments Scale 98

Neil Patel

SEPTEMBER 1, 2020

Before 2012, YouTube charted video success by the number of views alone, regardless of the length of viewing. Later the same year, YouTube began measuring success through view duration, a metric that rewarded longer-viewed videos with increased search promotion. Subscriptions. Conversational Conclusions.

Venture Capital 145

Venture Capital Advertising Engagement Benchmarks 145

How To Buy Saas

JULY 26, 2021

Launched in 2012 as ZenPayroll, this company supports over +100,000 businesses nationwide. Namely was founded in 2012 and currently works with over 1,200 HR leaders. 9 Best Invoice Software For Startups List of the Best Invoice Software Tools for startups. New-age buyers are more likely to pay invoices online.

Payment Methods 52

Payment Methods Startup Payment Solutions Payments 52

Kellblog

MAY 21, 2019

Rule of 40 could have a lower R-squared than revenue growth alone — in fact, it did back in 2008 and in 2012. In 2012, the explanatory power of both metrics doubled. In 2012, the explanatory power of both metrics doubled. In 2017 and 2018, however, that’s dropped to 7 to 8%.

compliance 75

compliance Startup Software Trends 75

ProfitWell

MARCH 24, 2020

Listen wherever you get podcasts: Your top subscription news. Recurring relationships: not complicated Zuora Founder Tien Tzuo says, "Now is the time to double down on relationships.". We've seen the subscription business model rise immensely in popularity in recent years. And with good reason. “If

Subscription 56

Subscription Payment Features Growth Hacking Business Model 56

ProfitWell

MARCH 28, 2019

For now, focus that healthy energy into subscription. Uber Gets a Pass Uber’s Ride Pass subscription gets a turbo boost, expanding to sixteen new cities, and now includes electric bike and scooter trips. Back in the day, subscriptions were seen exclusively as a SaaS feature. Tzuo's theory as to why we're all-in on subscription?

Subscription 45

Subscription Payment Features Pricing Revenue 45

Neil Patel

JANUARY 24, 2023

There are very real, specific metrics that show you how well your content is performing. There are also vanity metrics out there that can be more distracting than worthwhile. That’s why in this content marketing guide , I’m going to give you the most valuable content marketing metrics for evaluating the performance of your content.

Content Marketing 120

Content Marketing Metrics Payment Methods Marketing 120

SaaStr

MARCH 20, 2020

This was 2012, and that was really where I learned how to market and operate at scale and use data and test really rigorously and learn about a lot of the fundamental best in class practices of marketing. Rachel Hepworth: Every different business and industry has different kind of standard ratios and metrics for each of these.

SMB 189

SMB Scale Startup Marketplace as a Service 189

SaaStock

MARCH 20, 2019

Founded: 2012. ProfitWell provides industry standard subscription financial metrics that uncover pockets of hidden revenue through unmatched subscription intelligence. ProfitWell is used by over five thousand subscription companies every day, including Meetup, HubSpot, and Teamwork.com. Founded: 2012.

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

Point Nine Land

JUNE 18, 2023

Everything you always wanted to know about cohort analysis (but were afraid to ask) Back in 2012, I wrote a blog post titled “Know your user cohorts” , which began like this: “One of the most important tools to better understand the usage of a web application — or a service, a game or a mobile app, it doesn’t matter — is a cohort analysis.

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

Sales Hacker

SEPTEMBER 11, 2020

While there are various metrics and KPIs they will be tracking, there’s one underlying theme — growth. “ If you sell an HR platform with a subscription that starts at 50 seats, you should scratch any seed-stage startups off your list. Raised Series B in 2012. A startup is a company designed to grow fast. Founded in 2013.

Outsourcing Services 77

Outsourcing Services Scale Startup Outsourced Development 77

ChurnZero

FEBRUARY 1, 2019

” More notably, Chad built the Customer Success team from scratch for Vitrue, a social media marketing product suite, which was acquired by Oracle in 2012 for over $300M. In this role, she maximized software adoption and subscription revenue retention for Citrix’s Enterprise customers. Customer Success Around the Web.

VP of Engineering 53

VP of Engineering Customer Success Scale Marketplace as a Service 53

SaaStr

AUGUST 7, 2020

You want to remain positive, but I look back at some of the first SaaStr blog posts in 2012. I wrote one in 2012 as I was walking Downtown University in Palo Alto when the last retail store reopened, but it was four years. Rob Bernshyten: I think you have to combine backwards looking metrics. I worry about supply chains.

Payment Solutions 160

Payment Solutions Pricing Payments Payment Services 160

SaaStock

MARCH 20, 2019

Founded: 2012. ProfitWell provides industry standard subscription financial metrics that uncover pockets of hidden revenue through unmatched subscription intelligence. ProfitWell is used by over five thousand subscription companies every day, including Meetup, HubSpot, and Teamwork.com. Founded: 2012.

SaaS Payments 100

SaaS Payments Merchant Services Payment Solutions Payments 100

SmartKarrot

MAY 13, 2020

User Engagement refers to a set of metrics that can track how many users are actually interacting with your Mobile App or SaaS Platform and to what extent. Each of these solutions was providing a bunch of measures or metrics, without helping put them together into a consolidated and meaningful engagement score.

Engagement 10

Engagement SaaS Mobile Interviewing 10

Tom Tunguz

JANUARY 7, 2015

Since LinkedIn’s IPO in 2012, the company has grown its market cap by 6x and as of this writing is worth about $27.5B. Unlike most SaaS companies who offer a single product, LinkedIn offers three: Talent Solutions, Premium Subscriptions and Marketing Tools. In 2007, the Premium Subscriptions generated 53% of the revenue.

Sales Recruiting 100

Sales Recruiting Benchmarks Metrics SaaS 100

SmartKarrot

JUNE 12, 2020

Because of the customer’s insatiable and ever-increasing demand for experience and not cold calls Because the customer wants to be in full control of the buying process Because according to the 2018 Demand Gen survey, 65% buyers believe peer recommendations and review sites — this figure was just 20% in 2012. The future, clearly, is PLG.

Scale 10

Scale Marketplace as a Service SaaS Technical Review 10

ProfitWell

FEBRUARY 4, 2020

MRR is the best way to start measuring revenue but as you grow, different metrics will come into play. They will help align teams and all the different metrics. A fascination with problem solving is what led me, Founder and CEO, to start ProfitWell in 2012. MRR is the metric that all of those different teams can look at.

CTO Hire 98

CTO Hire Sales Hiring New CTO CTO 98

Chart Mogul

OCTOBER 9, 2020

While 2012 saw notable SaaS experts questioning the Freemium model , fast forward to 2020 and buyers now expect to have access to a free, ungated version of a product, or at the very least, access to a free trial. For businesses that offer Freemium, understanding its “true ROI” starts with measuring the right metrics.

Scale 83

Scale Churn Metrics Retention 83

SaaStock

FEBRUARY 14, 2019

In 2012, he underwent a shift in his professional path and studied Technology Entrepreneurship at Stanford. In 2012, Patrick co-founded ProfitWell (previously known as Price Intelligently), it offers an innovative price setting tool that helps businesses price their products and services according to their true value.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

Neil Patel

MARCH 8, 2023

A key metric you’ll want to keep track of is the customer lifetime value (CLV). Customer Lifetime Value is the Best Analytics Metric CLV sweeps away all other metrics because it focuses on long-term value, not the flash-in-the-pan appeal of visitor spikes and seasonal fluctuation. However, what’s the best way to monitor it?

Customer Lifetime Value 76

Customer Lifetime Value Payment Methods Payments Payment Features 76

Chart Mogul

OCTOBER 9, 2020

While 2012 saw notable SaaS experts questioning the Freemium model , fast forward to 2020 and buyers now expect to have access to a free, ungated version of a product, or at the very least, access to a free trial. For businesses that offer Freemium, understanding its “true ROI” starts with measuring the right metrics.

Scale 52

Scale Churn Metrics Retention 52

SaaStr

NOVEMBER 12, 2019

We sold the business in 2012. That Google sheet had six metrics for the business, and every metric was color-coded; red, yellow, green or super green. You’d walk into the Pardot office and you would know instantly where we stood across the most important six metrics in the business. We started the business in 2007.

Sales Recruiting 171

Sales Recruiting Scale Outsourcing Services Sales Hiring 171

SaaStr

MAY 10, 2019

How does this change the type of metrics that we track? * What does Jason view as vanity metrics? If one has vanity metrics in place, what does Jason recommend as to keeping them or phasing them out? But we are a long term subscription product. What does this involve? Why does Jason believe that alignment is a dirty word?

Sales Hiring 136

Sales Hiring Scale Underperforming Technical Team Consulting 136

Sales Hacker

OCTOBER 31, 2017

While some experts view selling as an art of persuasion, all successful businesses approach it as a science composed of data, methods, metrics and processes. Launched by Jill Konrath in 2012, SNAP stands for S imple, i N valuable, A ligned and P riority. What is a Sales Process? SNAP Selling. Measurable. Adaptable.

Sales 81

Sales Underperforming Technical Team Artificial Intelligence Social Media 81

SaaSOptics

AUGUST 16, 2018

We were born and raised and bred serving the needs of early stage emerging and growth SaaS and subscription based businesses. Exclusively, we have a modern financial platform for early stage and growth subscription businesses and really focusing on three major pain areas of these businesses. I’d like to introduce Brian Parks.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

SaaSOptics

AUGUST 16, 2018

We were born and raised and bred serving the needs of early stage emerging and growth SaaS and subscription based businesses. Exclusively, we have a modern financial platform for early stage and growth subscription businesses and really focusing on three major pain areas of these businesses. I’d like to introduce Brian Parks.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

SaaSOptics

AUGUST 16, 2018

We were born and raised and bred serving the needs of early stage emerging and growth SaaS and subscription based businesses. Exclusively, we have a modern financial platform for early stage and growth subscription businesses and really focusing on three major pain areas of these businesses. I’d like to introduce Brian Parks.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

Neil Patel

FEBRUARY 16, 2021

While you still want to focus most of your efforts on building your email list , offering an RSS feed subscription improves user experience by giving privacy-conscious people another option for subscribing to you. Creating a written content strategy doesn’t have to be difficult. Here’s the framework I use for mine: What are your goals?

Social Media 141

Social Media Outsourcing Services Engineering Content Marketing 141

Sales Hacker

SEPTEMBER 15, 2020

And we originated these back in 2012, I believe. There’s no invoices, some are nonprofits, a lot of them are passion based businesses or organizations. Did as much as possible to support our existing partners, really work through things like refunds and credits, and as a payments platform, how to best protect these organizations.

Leadership 63

Leadership Payments Scale Payment Methods 63