Neil Patel

NOVEMBER 7, 2020

Now, guess what was one of the top three reasons found Jilt , an email marketing software, responsible for why people unsubscribe from emails? When it comes to email marketing, Software as a Service (SaaS) brands have special needs. Bad content! 3 Fix My Churn – best for SaaS onboarding email and churn.

Software Review 102

Software Review Marketing Technical Review Outsourced Development 102

Intercom, Inc.

JANUARY 16, 2020

Here are five quick takeaways: In 2011, Forbes Magazine called RealtimeBoard (Miro’s previous iteration) “a virtual whiteboard on steroids” We chatted to Andrey about this description to see if the shoe still fits today. How have you structured the business model or even the product to make that type of viral spread easier?

Consulting 249

Consulting Marketplace as a Service Scale Development 249

SaaStr

SEPTEMBER 15, 2023

He believes happiness is contagious and that there are no leaders in software who aren’t multi-product. Most startup founders are either pirates or romantics , and Mathrubootham was foolish enough to believe they could start in that small suburb while building a global software company. From day one, he was committed to going global.

Sales Hiring 225

Sales Hiring Scale SMB AI 225

Sixteen Ventures

JULY 17, 2020

Churn is the reason that – though you acquired a lot of new logos in 2012 – you had no significant year over year growth from 2011. On the flip side, a high churn rate is the reason you ended 2012 with a whole bunch of new customers… but had about the same amount of revenue. Is 5% Monthly Churn Good?

Churn 133

Churn SaaS B2C Pricing 133

OpenView Labs

FEBRUARY 4, 2020

Plus, it allows startups to build a more sustainable business model, and hence be more in control of their own destiny. We found that among companies that changed pricing, 98% of the time the pricing change had either a neutral or positive impact on the revenue growth of the business. Sign 3: You create a very high ROI.

Pricing 60

Pricing Scale Technical Review Software Review 60

OPEXEngine

JULY 28, 2020

Although the San Jose-based company has always been a leader in developing world-class creative software like Photoshop and Illustrator, its go-to-market model (licensing boxed software) eventually slowed it down. Adobe’s evolution over the past decade or so is a good example.

Payment Solutions 52

Payment Solutions Strategy Payment Services Scale 52

SaaStr

JULY 25, 2021

I still remember the very first time I met Dev back in 2011 and I was this engineer turn first-time founder, CEO running the business. And we were like less than 10 million ARR and business was doing very well. And I met with Dev and I was telling him our business was doing very well and he asked me, “Why is it doing well?

Sales Recruiting 242

Sales Recruiting Sales Hiring Scale VP of Engineering 242

Brian Balfour

AUGUST 3, 2017

Because they use Outbound Sales they must have High ACV's to support the channel (Channel Model Fit). There are thousands of customers in the enterprise space times their ACV's equal a greater than $100M revenue business (Model Market Fit). Mailchimp Their market are small businesses.

Scale 57

Scale Marketing Growth Hacking Business Model 57

Chargify

AUGUST 6, 2019

Then, they offered their software solution to online marketers who were interested in this “new way” of marketing. . How HubSpot used inbound marketing to grow their business. HubSpot wasn’t just preaching inbound marketing to get people to sign up for their software. They themselves were true believers. Image source).

Subscription 40

Subscription Payment Features Revenue Software Review 40

OpenView Labs

OCTOBER 17, 2019

Today, we are a 100% distributed team of over 250 people providing millions of loyal users with the ability to connect business apps and automate workflows. Since our founding in 2011, we’ve come a long way. That was our hint that people wanted to connect tools and get their software working together. And I learned a lot.

Sales Recruiting 45

Sales Recruiting Sales Hiring Scale Technical Advisors 45

SaaStr

OCTOBER 31, 2019

Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. The cloud software industry has changed. I think it’s also very telling when you think back 10 years ago to a time when Amazon was actually still a retail business.

Cloud 100

Cloud Scale AWS Machine Learning 100

SmartKarrot

APRIL 13, 2020

In this blog we’ll talk about SaaS business and top 50 SaaS companies in 2020. SaaS businesses are organizations that provide subscription-based software applications that are centrally hosted on their servers over the internet. SAP has grown two streams of revenue: cloud and software revenue, and services revenue.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

Hitenism

OCTOBER 17, 2016

Hiten Shah (@hnshah) August 5, 2011. But that was back in 2011. Demonstrating a history of experimentation shows investors that you are capable of learning and iterating your business model to grow your company. We’re now building free software to help you get feedback on your pitch deck and share it with investors.

Venture Capital 168

Venture Capital Software Review Forecasting Startup 168

Intercom, Inc.

JULY 1, 2019

The old world SaaS model was basically all about sign up and convert. The new SaaS model is subscription revenue-driven, which begs the question: what is a conversion today? After all, we don’t buy software these days; we subscribe to it. In 2011, you had to paste this JavaScript into your product.

Retention 223

Retention Onboarding Subscription Payment Features 223

FastSpring

AUGUST 11, 2020

The way we purchase products is changing—and so are our business models. When it comes to software and online purchases, those transactions are increasingly moving to a subscription-based model, where customers put their purchases on autopilot so they can have continuous access to SaaS products. The best part?

Payment Features 83

Payment Features Payments Payment Methods Subscription 83

SaaStr

APRIL 24, 2020

It was back when you used different words for it, things like managed software or application service provider. Number one is they didn’t really have an enterprise software selling group when they bought Omniture, so that route to market was something they were very interested in creating. And the stock popped. So, it was great.

Scale 214

Scale Leadership Strategy Technology 214

Intercom, Inc.

FEBRUARY 4, 2021

Adapting to remote work and eschewing business travel has forced a change – the events of the last year has already fundamentally changed how and where we do business. There’s opportunity in change, already this serial entrepreneur is looking at new business models born out of the current situation.

Transportation 183

Transportation Business Travel Underperforming Technical Team 183

ChurnZero

AUGUST 25, 2020

Anna Talerico, Arthur Ventures Anna ( @annatalerico ) is an Operating Partner at Arthur Ventures , an early growth capital firm that leads investments in B2B software companies located outside Silicon Valley. Godard Abel, G2 Godard ( @godardabel )is CEO of G2 , a business software review website he co-founded in 2012.

Scale 69

Scale Technical Review Venture Capital Software Review 69

Chart Mogul

SEPTEMBER 15, 2023

The SaaS Business Model & Metrics: Understand the Key Drivers for Success by David Skok, Matrix Partners SaaS Metrics — 201 A slightly deeper dive into SaaS industry metrics. AKA, it’s misleading for the majority of new software businesses being founded today.) It literally tries to make all industries happy.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

SaaStr

NOVEMBER 21, 2020

Both of us and our third co-founder, Jason Purcell, were at a company called Endeca, which was a search engine for e-commerce, exited to Oracle for over a billion dollars in 2011. And there’s a lot of benefit to running a software as a service, in general. So if you’re ERP, boom, Workday.

SaaS Payments 248

SaaS Payments Scale Payment Services Payment Solutions 248

OpenView Labs

JULY 2, 2020

How to Screw Up Your Software Pricing and Packaging Completely. Software pricing strategist Jim Geisman shares three reasons why software companies often miss the mark when it comes to the delicate relationship between packaging, price, and cost. Is your SaaS business facing a pricing crisis and you don’t even know it?

Pricing 135

Pricing SaaS Payments Payments SaaS 135

SaaStr

FEBRUARY 22, 2019

As for Nick, prior to Gainsight he was the CEO @ LiveOffice where he grew cloud archiving ARR from $2m in 2008 to $25m in 2011 and drove and negotiated the acquisition by Symantec for $115m in cash. Let’s go back to 10, 15 years ago in software. You need one for your customers. Nick Mehta: That’s a great question.

Sales Hiring 114

Sales Hiring Customer Success Scale Sales Recruiting 114

Chargify

MAY 8, 2019

Then they gradually increased it to the current 2000 subscriber limit which was introduced in 2011. It’s important to understand that their product lends itself to the freemium model. In fact, on their pricing page Basecamp explains that their software can replace 4-5 apps that all charge per user. image source). Pay-as-you-go.

Subscription 69

Subscription Payment Features SaaS Payments Payment Solutions 69

Chargify

MARCH 28, 2018

The software was hard to use and implement, and offered little in the way of user experience. Founded in 2011, Intercom went live with a free public beta in 2012: According to Konrad’s article, Jason Fried advised the fledgling company to embrace a flat fee structure. The problem and room for a better solution was clear.

Pricing 47

Pricing Innovation Scale SaaS 47

SaaStr

MAY 4, 2022

Despite all these growing pains, it’s still never been a better time for online businesses. The internet economy is expected to double from 2019 to 2023—and that’s after the cost of software tools to run your business has collapsed, from $4M in 2011 to a paltry $4000 today. Rise of subscription-based business models.

Payment Features 189

Payment Features Payment Services Payment Solutions Outsourcing Services 189

ProfitWell

JULY 15, 2019

source ] Often the path to buying software is not as direct as ordering soft-serve. But the interesting thing about PC-Talk wasn't the software, but the way it was sold. It's doubtful that software would be as advanced as it is today without those who made their products free. Enter software-as-a-service.

Pricing 41

Pricing Business Model Cloud Venture Capital 41

SaaStr

JULY 10, 2021

Now we building a lot of stuff, and then when we feel that it’s working, it’s a machine, we can bring… Mallun : We had some grownups in the company, but we started the company in 2008, and then took it public in 2011. A lot of those grownups were hired at that point where we were about to go public, or public. Nikos : Yes.

Sales Hiring 253

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 253