Intercom, Inc.

DECEMBER 31, 2019

Putting narrative order on the past decade, a 10-year-period that has somehow remained stubbornly nameless, is quite the challenge, but it’s impossible to make sense of the 2010s without understanding the role of software. In China, WeChat, which launched in 2011, sends about 45 billion messages every day. And then there’s messaging.

Payment Solutions 259

Payment Solutions Payment Methods Software SaaS Payments 259

Frontegg

MAY 27, 2021

The 80s and 90s were all about physical purchasing and installation of software CDs and floppy disks. This philosophy applies to both low and high touch business models, where the vendor has to eliminate all potential usability problems that may arise. Once the value proposition goes through, the chance of upselling skyrockets.

Payment Solutions 98

Payment Solutions SaaS Payments Payments Scale 98

SaaStr

OCTOBER 31, 2019

Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. The cloud software industry has changed. I think it’s also very telling when you think back 10 years ago to a time when Amazon was actually still a retail business.

Cloud 101

Cloud Scale AWS Machine Learning 101

SaaStr

APRIL 24, 2020

It was back when you used different words for it, things like managed software or application service provider. Number one is they didn’t really have an enterprise software selling group when they bought Omniture, so that route to market was something they were very interested in creating. And the stock popped. So, it was great.

Scale 220

Scale Leadership Strategy Technology 220