OpenView Labs

DECEMBER 2, 2020

When Francesca joined MongoDB in 2011, the company was going through what she describes as an incredibly hectic and exciting phase of hyper growth. I think there was a month in 2011 or 2012 where we did more events than there were days in the month,” Francesca recalled. Building a developer community from scratch.

Marketing 54

Marketing AWS Scale Development 54

Frontegg

MAY 27, 2021

This philosophy applies to both low and high touch business models, where the vendor has to eliminate all potential usability problems that may arise. Founded : 2011 Known customers: Facebook, IBM, Microsoft, AWS, Unity, Udemy, Shopify Price starts at: $38/month per user. #2 Best For: Product Adoption.

Payment Solutions 98

Payment Solutions SaaS Payments Payments Scale 98

FastSpring

SEPTEMBER 2, 2020

“It doesn’t take a genius to understand that business model failure comes when CAC (the cost to acquire customers) exceeds LTV (the ability to monetize those customers.)” In between Q1 of 2011 and Q2, HubSpot dropped their monthly churn rate by nearly 1%. By the time Q2 of 2012 hit, it had dropped by 2%.

Scale 128

Scale Payment Methods Payments SaaS Payments 128

Neil Patel

JANUARY 4, 2022

From the Panda update in 2011 to ongoing core updates in 2021, the search engine constantly introduces changes to ensure the most helpful content appears at the top of the page. Affiliate site owners and ecommerce businesses should take special note of these changes as their business model may depend on product reviews.

Technical Review 99

Technical Review Social Media Engineering Strategy 99

Sixteen Ventures

JULY 17, 2020

Churn is the reason that – though you acquired a lot of new logos in 2012 – you had no significant year over year growth from 2011. On the flip side, a high churn rate is the reason you ended 2012 with a whole bunch of new customers… but had about the same amount of revenue. Is 5% Monthly Churn Good?

Churn 133

Churn SaaS B2C Pricing 133

SaaStr

SEPTEMBER 15, 2023

Big Bet #2: Find Tomorrow’s Great Anglers — Hire Talent With A Learning Mindset In 2010 and 2011, San Francisco was the place for SaaS talent. Its business model of going global and going inbound from India is the differentiation. It helped them get funding in the first round. To splurge and not be efficient paid off.

Sales Hiring 225

Sales Hiring Scale SMB AI 225

Neil Patel

NOVEMBER 7, 2020

Fix My Churn specializes in these two areas: Fix My Churn collaborates with tech companies with a monthly subscription business model. And if an existing customer stops using your product or wants to churn, you can retain them with relevant churn email. 4 Action Rocket – best for custom HTML & CSS enterprise email.

Software Review 102

Software Review Marketing Technical Review Outsourced Development 102

Brian Balfour

AUGUST 3, 2017

Because they use Outbound Sales they must have High ACV's to support the channel (Channel Model Fit). There are thousands of customers in the enterprise space times their ACV's equal a greater than $100M revenue business (Model Market Fit). Mailchimp Their market are small businesses.

Scale 57

Scale Marketing Growth Hacking Business Model 57

SaaStr

JULY 25, 2021

I still remember the very first time I met Dev back in 2011 and I was this engineer turn first-time founder, CEO running the business. And we were like less than 10 million ARR and business was doing very well. And I met with Dev and I was telling him our business was doing very well and he asked me, “Why is it doing well?

Sales Recruiting 241

Sales Recruiting Sales Hiring Scale VP of Engineering 241

OpenView Labs

FEBRUARY 4, 2020

Plus, it allows startups to build a more sustainable business model, and hence be more in control of their own destiny. I don’t need to repeat the cautionary tales of Netflix (2011) and Zendesk (2010). It dramatically improves the lifetime value of a customer, which in turn boosts the LTV: CAC ratio.

Pricing 60

Pricing Scale Technical Review Software Review 60

OPEXEngine

JULY 28, 2020

At most companies, strategic planning flows from a today-forward perspective, meaning leadership starts with the company’s existing products and business model and works forward from there. For Adobe, this balance played out as revenue slowed between 2008 and 2009, raising questions about the company’s business model.

Payment Solutions 52

Payment Solutions Strategy Payment Services Scale 52

Chargify

AUGUST 6, 2019

The founder acknowledged that Lyons was entitled to his own opinion, addressed some of his critique of the company culture and of the business model and even agreed with some of the points he raised. In 2011, they moved to a quantity-based pricing model that revolved around the number of contacts a customer had.

Subscription 40

Subscription Payment Features Revenue Software Review 40

OpenView Labs

OCTOBER 17, 2019

Today, we are a 100% distributed team of over 250 people providing millions of loyal users with the ability to connect business apps and automate workflows. Since our founding in 2011, we’ve come a long way. I saw people having success with new business models and software. Build Everything Around the Customer.

Sales Recruiting 45

Sales Recruiting Sales Hiring Scale Technical Advisors 45

Hitenism

OCTOBER 17, 2016

Hiten Shah (@hnshah) August 5, 2011. But that was back in 2011. Demonstrating a history of experimentation shows investors that you are capable of learning and iterating your business model to grow your company. Even I used to follow this template when evaluating pitch decks: Simple #startup pitch: 1. Solution 3.

Venture Capital 168

Venture Capital Software Review Forecasting Startup 168

User Pilot

SEPTEMBER 4, 2023

By 2011, it achieved revenues of $850 million with only 20 shows. Risk avoidance – Firms are unwilling to pivot from existing business models that still produce revenue. There may also be inertia from established processes optimized for current business models rather than the new blue ocean strategy.

Strategy 76

Strategy Technical Review Business Innovation 76

SaaStr

OCTOBER 31, 2019

One example I’ll give, one of the best companies out there on this metric was Shopify, which is a company that in around 2011 had about 12 million of ARR. You know how many seats your customers are using, how frequently they’re using them, when they churn, what features they’re using and so forth.

Cloud 100

Cloud Scale AWS Machine Learning 100

Andreessen Horowitz

NOVEMBER 28, 2023

Seema: You’ve got about three phases in the business model. Cause I remember when we signed the program manager agreement with Discover, this was early 2011, and then we closed our Series A on June 2nd of 2011. It was like, what a crazy business model. Jason: It took us about 15 months.

Merchant Services 76

Merchant Services Payment Methods Payments Payment Solutions 76

Intercom, Inc.

JULY 1, 2019

It’s a fundamentally different business model, and everything about how you market it and how you talk to your customers changes. That’s why I’ve been saying that retention is more important than conversion for all businesses, but specifically for marketers. An example of how to make onboarding improvements.

Retention 223

Retention Onboarding Subscription Payment Features 223

User Pilot

SEPTEMBER 4, 2023

By 2011, it achieved revenues of $850 million with only 20 shows. Risk avoidance – Firms are unwilling to pivot from existing business models that still produce revenue. There may also be inertia from established processes optimized for current business models rather than the new blue ocean strategy.

Strategy 52

Strategy Technical Review Business Innovation 52

SmartKarrot

APRIL 13, 2020

Transforming the design landscape since 2011, Sketch continuously upgrades itself for the newest technical environments. Having acquired over 15 million users in less than 7 years, Canva boasts of its product and business model. Sketch 63 promises to have better experiences for Cloud users in 2020. Eventbrite.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

FastSpring

AUGUST 11, 2020

The way we purchase products is changing—and so are our business models. When it comes to software and online purchases, those transactions are increasingly moving to a subscription-based model, where customers put their purchases on autopilot so they can have continuous access to SaaS products. The best part?

Payment Features 83

Payment Features Payments Payment Methods Subscription 83

ChurnZero

AUGUST 25, 2020

H e subsequently served as SVP/GM of the SteelBrick business unit until May 2017 when he left to refocus on entrepreneurial adventures. Godard was named to the Tech 50 list by Crain’s Business Chicago in September 2014 and to the Chicago Entrepreneur Hall of Fame in 2011.

Scale 69

Scale Technical Review Venture Capital Software Review 69

SaaStr

APRIL 24, 2020

John Mellor: But then probably the biggest transition was watching Adobe transition into the subscription business model with its Creative Cloud product as it’s known today. I think it was 2011 when they did the annual analyst meeting, and they dropped their revenue forecast by $100 million. And the stock popped.

Scale 214

Scale Leadership Strategy Technology 214

SaaStr

OCTOBER 29, 2019

I began my career in new product development and starting in 2011 got really excited about the high growth phase of a company. I think it’s such an interesting window into the company’s business model and I bucket companies into one of three buckets. We hired a data scientist and started building models.

Payments 100

Payments Pricing Compensation SaaS Payments 100

Intercom, Inc.

APRIL 26, 2018

When I started writing about this in 2011, the general sentiment was these companies just got lucky, right? Not every business needs to form a habit to be successful. There are lots of business models where it’s a one-time transaction, and that’s it. There’s a greater awareness now that this is for real.

Underperforming Technical Team 223

Underperforming Technical Team Advertising Technology Social Media 223

Intercom, Inc.

FEBRUARY 4, 2021

Adapting to remote work and eschewing business travel has forced a change – the events of the last year has already fundamentally changed how and where we do business. There’s opportunity in change, already this serial entrepreneur is looking at new business models born out of the current situation.

Transportation 183

Transportation Business Travel Underperforming Technical Team 183

SaaStr

NOVEMBER 21, 2020

Both of us and our third co-founder, Jason Purcell, were at a company called Endeca, which was a search engine for e-commerce, exited to Oracle for over a billion dollars in 2011. And what we found over time is that the needs of those three different business models in the market were really quite divergent.

SaaS Payments 247

SaaS Payments Scale Payment Services Payment Solutions 247

Chargify

FEBRUARY 1, 2018

It’s likely that you have seen one of Martech’s Marketing Technology Landscape diagrams illustrating the rapid growth from ~150 players in 2011 to over 5,000 in 2017: Increased competition and saturated markets have eroded differentiation and perceived-value between products.

Subscription 75

Subscription Payment Features AWS Scale 75

OpenView Labs

JULY 2, 2020

Since there is no specific answer to the question “Which pricing model is the best,” this article by Violetta Zavadskaya of Kraftblick breaks down the various types of pricing models, the fundamental building blocks of them and presents the options so you can choose the best one to fit your business. nlanma Tarihi of Forseti.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

SaaStr

FEBRUARY 22, 2019

As for Nick, prior to Gainsight he was the CEO @ LiveOffice where he grew cloud archiving ARR from $2m in 2008 to $25m in 2011 and drove and negotiated the acquisition by Symantec for $115m in cash. You need one for your customers.

Sales Hiring 113

Sales Hiring Customer Success Scale Sales Recruiting 113

Sales Hacker

OCTOBER 31, 2017

You might find sales process examples online that perfectly match your business model. However, to move forward faster with more clarity and flexibility, you can start with the seven-stage sales process used by many business organizations: 1. Preparation/Research. Closing/Negotiation/Conversion. Popular Sales Methodologies.

Sales 81

Sales Underperforming Technical Team Artificial Intelligence Social Media 81

Chart Mogul

SEPTEMBER 15, 2023

The SaaS Business Model & Metrics: Understand the Key Drivers for Success by David Skok, Matrix Partners SaaS Metrics — 201 A slightly deeper dive into SaaS industry metrics. Comparing the 2018 public offering of Spotify to Pandora’s original IPO in 2011 is a major example. It literally tries to make all industries happy.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Chargify

MAY 8, 2019

Then they gradually increased it to the current 2000 subscriber limit which was introduced in 2011. It’s important to understand that their product lends itself to the freemium model. Note how Mailchimp tested the waters by offering a free plan with a 100 subscriber limit at first.

Subscription 69

Subscription Payment Features SaaS Payments Payment Solutions 69

Chargify

MARCH 28, 2018

Founded in 2011, Intercom went live with a free public beta in 2012: According to Konrad’s article, Jason Fried advised the fledgling company to embrace a flat fee structure. While the co-founders liked the simplicity of a flat $50 price tag for Intercom, it didn’t provide a path to build revenue.

Pricing 47

Pricing Innovation Scale SaaS 47

Sales Hacker

AUGUST 18, 2020

Walk us through the basic business model. Brandon Meyers: There’s kind of an evolution of our business, and maybe I can take you guys through that as well. And this is 2011. So you are the chief revenue officer of ADARA.

Subscription 106

Subscription Payment Features Scale Underperforming Technical Team 106

SaaStr

MAY 4, 2022

Despite all these growing pains, it’s still never been a better time for online businesses. The internet economy is expected to double from 2019 to 2023—and that’s after the cost of software tools to run your business has collapsed, from $4M in 2011 to a paltry $4000 today. Rise of subscription-based business models.

Payment Features 188

Payment Features Payment Services Payment Solutions Outsourcing Services 188

ProfitWell

JULY 15, 2019

In that one sentence Dyson created the most prolific business model of the next two decades: freemium. Wilson calls it his favorite business model, and points to examples such as Skype, Flickr, Trillian, Newsgator, Box, and Webroot as paradigms. Do we have a word for this business model?

Pricing 41

Pricing Business Model Cloud Venture Capital 41