User Pilot

NOVEMBER 5, 2023

Sales reps can use the knowledge to shift sales negotiations from price to value. CVM starts with value discovery. That’s when the team develops the product and helps users to use it effectively, for example, through onboarding and in-app support. What techniques can you use for customer research ?

Management 97

Management Scale Customer Lifetime Value SaaS 97

User Pilot

FEBRUARY 9, 2023

Is it the same as product discovery? Product discovery helps teams achieve the product-market fit , while product optimization focuses on small changes to the user experience that increase the product value. In most cases, dedicated third-party tools are cheaper and quicker to deploy than those built in-house. Want to see how?

Management 91

Management Sales Recruiting User Experience Customer Lifetime Value 91

FastSpring

MARCH 15, 2024

How to use live events and live-streaming to attract huge audiences of new players. Maximize Social Media Marketing Efforts With Multi-Use Video Content It might not require a ton of good game-related content marketing on social media to make a big impact on an indie game marketing campaign or a large studio’s broader marketing strategy.

Payment Methods 180

Payment Methods Marketplace as a Service Payment Solutions Payments 180

User Pilot

OCTOBER 27, 2023

TL;DR We define product-led growth (PLG) as a business strategy that uses the product to boost its own growth. Personalized onboarding can help enterprise users learn how to best use the product in less time. Using analytics tools like funnel and paths analysis or session recordings helps teams identify friction.

Enterprise 100

Enterprise Business Scale Customer Lifetime Value 100

User Pilot

FEBRUARY 4, 2023

In this article, we dive deep into strategic initiatives, their purposes and types, and how you can use them to improve your SaaS business. You can use examples of strategic initiatives in your SaaS business to improve customer retention rates and drive feature discovery. What are strategic initiatives? Initiative example #1.

Development 95

Development Scale Retention Onboarding 95

User Pilot

MAY 2, 2024

TL;DR Customer retention refers to the strategies and tactics used to build strong customer relationships and encourage them to continue using the product. Effective customer retention marketing tactics include: Build customer trust from the beginning with a professional website, case studies, testimonials, and transparent pricing.

Retention 95

Retention Marketing Customer Lifetime Value Onboarding 95

SaaStr

FEBRUARY 11, 2022

In the eDiscovery space, customers often prefer to pay by “matter”, i.e. per lawsuit or legal case. We don’t see this ratio set-out that often, so useful to see. This is in vivid contrast to “standard” B2B and B2D apps like Asana where 40% of revenue is often outside the U.S.

Technical Review 266

Technical Review Software Review Scale Cloud 266

User Pilot

MARCH 27, 2024

Mixpanel uses separate primary and secondary menus on its navigation bar for clear, organized access to features and settings. Amplitude provides a side panel for historical navigation and resource discovery. Implementing in-app guidance for new or less visible secondary navigation to direct users to secondary features.

User Experience 102

User Experience Pricing Engagement Mobile 102

Audacix

JANUARY 31, 2024

Once you have a clear idea of all your drawbacks and the gaps where automation testing tools can be beneficial for you, you can consult with a web app pentesting services company to know about the services and tools that they offer. Give Cyber Chief A Try Or Book A Discovery Call To Find Out More Benefits of Application Security Automation 1.

Software Review 75

Software Review Cybersecurity Scale DevOps as a Service 75

User Pilot

OCTOBER 26, 2023

TL;DR Product-led growth is a strategy that uses the product as the main source of growth. Personalized onboarding allows users to learn how to use the product and reduce time to value. Contextual in-app messages are a great tool to drive feature discovery and adoption. Let’s get right to it! Sounds perfect, right?

Outsourcing Services 89

Outsourcing Services Onboarding Customer Support Customer Lifetime Value 89

User Pilot

MAY 7, 2024

It applies to both web apps and mobile apps. Demio — Product tours and in-app walkthrough. Slack — Welcome survey and in-app walkthrough. Use walkthrough software to create flows that educate and encourage users to complete tasks. These in-app guides are best for user onboarding and driving feature discovery.

Software Review 59

Software Review Software Onboarding Engagement 59

User Pilot

FEBRUARY 28, 2023

In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. TL;DR User adoption happens when users learn how to use a product and discover its value. Build in-app guidance to prompt discovery and engagement. What is user adoption?

Strategy 92

Strategy Software Review Business SaaS 92

FastSpring

OCTOBER 19, 2021

“When we heard about it, we just stopped what we were doing,” an app developer told us on a recent call. “It for in-app purchases — good news for companies that monetize with an upsell or upgrade pricing model. Note: What does the Epic vs. Apple case mean for Apple’s 30% revenue cut? It shut down our shop for a while.

Payment Solutions 130

Payment Solutions Payments Payment Methods Payment Services 130

Intercom, Inc.

APRIL 8, 2019

Do you recall the first time you participated in a group message in WhatsApp and you suddenly realized this was nigh-on impossible to achieve in your phone’s native SMS app? Why would people use this product rather than another? What can a product do that other product’s can’t, or what can it do better?

Onboarding 188

Onboarding User Experience Metrics Retention 188

SaaStr

APRIL 21, 2023

Write a personalized email to them saying, “Dear [insert name], Google or Facebook or whoever uses us here, and you can repeat their success by using us too.” Be direct and tell them why their number one competitor is using your product and how it’s disruptive and can help them too. The problem with this?

Outsourcing Services 220

Outsourcing Services Scale Outsourced Development Marketing 220

SaaStr

JULY 18, 2019

Or a new version of a solution in a market that used to be small, so many customers never considered it until now. In the enterprise, CIOs are getting fatigued on the soft costs to train employees on new apps that don’t absolutely need to learn. And for SMBs, it’s tiring to try out … yet another app.

Headcount 214

Headcount Enterprise Pricing Onboarding 214

User Pilot

FEBRUARY 25, 2024

Using a product with a lot of customer friction is like wearing uncomfortable shoes. Customer can experience friction at all stages of their lifecycle , for example, when researching the product, during the sign-up and onboarding , when using the product, or while trying to access support. Fear not, though! Book the demo!

Scale 90

Scale SaaS Onboarding Engagement 90

User Pilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. Why should I use Pendo?

Underperforming Technical Team 88

Underperforming Technical Team AI Scale Onboarding 88

User Pilot

JUNE 9, 2023

Here are the ways you can segment onboarding messages to personalize the customer experience: Segmenting new users helps you send relevant, customized in-app messages. Analyzing feature usage helps you identify features with high/low engagement and provide in-app guidance to improve feature engagement.

Onboarding 77

Onboarding SaaS User Experience Engagement 77

User Pilot

JANUARY 12, 2023

An engaged user is someone who actively uses your product to solve their problems. Use feature tags, Heatmaps, and NPS. How to improve user engagement in SaaS: Use live demos to showcase your product. Use an onboarding checklist to engage new customers. Drive feature discovery with contextual tooltips.

Engagement 97

Engagement Social Media Onboarding Retention 97

User Pilot

OCTOBER 10, 2022

Feature adoption occurs when customers start using a particular feature to meet their goals. You can measure feature adoption using the 4 stages of the feature adoption funnel – Exposed, Activated, Used, and Used Again. The feature adoption rate increases as more customers use the feature and experience value.

Metrics 86

Metrics Strategy Underperforming Technical Team Onboarding 86

User Pilot

NOVEMBER 30, 2023

The UX research process consists of 4 main stages, Discovery , Exploring, Testing, and Listening, which follow the development process and during which it becomes increasingly more specific. UX research uses different research methods like user behavior analysis and feedback to validate ideas and solutions in real-life conditions.

Interviewing 92

Interviewing User Experience Technical Review Trends 92

User Pilot

MARCH 19, 2024

As you’re gradually releasing the feature, gather qualitative user feedback via in-app surveys and use analytics to gain a detailed understanding of the feature usage and its impact on product performance. To help users discover the feature and overcome issues independently, provide them with in-app guidance.

Software Development 100

Software Development Scale Development Benchmarks 100

User Pilot

MARCH 14, 2023

How to use segmentation to improve customer experience. By segmenting users, product managers can deliver tailored onboarding experiences via personalized in-app content and relevant feature highlights. Then use a tooltip to drive relevant feature discovery. feature usage , in-app events, etc.).

Management 95

Management Software Review Social Media Onboarding 95

Intercom, Inc.

MAY 5, 2020

Over the past few years, we have given a lot of thought to the ingredients of a successful app ecosystem, the effort involved in developing a thriving platform, the consideration required to build fruitful partnerships. Cultivating a robust app ecosystem. And that creates a discontinuous leverage effect within the ecosystem.

Marketplace as a Service 171

Marketplace as a Service Transportation Machine Learning Artificial Intelligence 171

User Pilot

OCTOBER 15, 2023

As you read on, you will also find use cases and examples to inspire your own analytics. To create a trend report, define the relevant metrics for your analysis, use cohorts for relevant insights, set the specific period, and visualize trends over time. This article helps answer core trend analysis questions.

Trends 98

Trends SaaS Technical Review Retention 98

User Pilot

DECEMBER 19, 2023

For example, you can personalize your value proposition , in-app messaging , and communication style to suit user preferences. Then use this data for customer segmentation and triggering the appropriate personalized onboarding flow. Design an in-app resource center with Userpilot. Use tooltips for feature discovery.

SaaS Payments 89

SaaS Payments Management Customer Lifetime Value SaaS 89

User Pilot

JANUARY 26, 2023

All users can be excluded from using a product at different stages and along multiple dimensions. Make inclusive design a part of the continuous discovery process. Inclusive product design is a set of principles aimed at developing products that users of different backgrounds and abilities can use to achieve their goals.

Sales Recruiting 97

Sales Recruiting Interviewing Development Social Media 97

User Pilot

FEBRUARY 26, 2023

Roadmaps vs backlogs: What’s the real difference and why does everyone keeps using these terms interchangeably when they mean different things? On the other hand, the purpose of a backlog is to assess opportunities, run discovery on them, and use that evidence to implement solutions. Source: Product Coalition.

Systems Review 92

Systems Review Communication Development Management 92

Buffer Resources

MARCH 18, 2024

Neither the client nor the agency thought keeping track of brand mentions or using Instagram Direct was necessary. Within 3 weeks of using Instagram, we lost over 20 inquiries from potential customers who contacted the company to calculate the car insurance cost. People use Instagram for brand communication.

Social Media 103

Social Media Outsourcing Services Business Branding 103

User Pilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. This also makes in-app messaging the ideal vehicle for guidance and upsells. In-app messages should be goal-driven, targeted, personalized, and concise to maximize their efficacy.

Communication 98

Communication Onboarding User Experience Retention 98

User Pilot

OCTOBER 20, 2023

When you use the wrong criteria, you end up building for the wrong users. Use a tool like Userpilot to set and track custom events and see how users interact with your product features. How to increase your active user counts: Use gamification to encourage customer stickiness. Use tooltips to reduce onboarding friction.

Onboarding 96

Onboarding Retention Social Media Metrics 96

User Pilot

MARCH 7, 2024

How do you use the insights to improve user engagement? The user engagement rate is the percentage of users who use the product in a given period. When your user engagement analysis reveals that users don’t use a feature enough, design interactive in-app flows to help them discover the feature and teach them how to use it.

Engagement 100

Engagement Metrics Underperforming Technical Team Scale 100

User Pilot

NOVEMBER 14, 2023

Now let’s go over 12 tactics that any SaaS can implement to increase LTV: Collect customer data such as JTBDs, use cases, pain points, and job titles to provide a personalized onboarding process. Help users adopt your product through interactive guidance, such as in-app tutorials , guides, and interactive walkthroughs.

Customer Lifetime Value 88

Customer Lifetime Value SaaS Onboarding Retention 88

Intercom, Inc.

JUNE 6, 2018

Here’s a few ways salespeople have been using our live chat tool to drive action, revenue and results for their business. With our Google Calendar Meetings app , your visitors can automatically book a demo with you right inside the Intercom messenger. Book demos with the Get a Demo App. Time kills sales deals. I’m booked then.

Scale 179

Scale Payment Methods Payment Solutions Payment Services 179

User Pilot

FEBRUARY 29, 2024

TL;DR User behavior analytics focuses on understanding how users interact with websites and apps. User behavior analytics focuses on understanding how users interact with websites and apps. It's used to gauge how effectively users see value in your product. Tools for insightful user behavior analytics.

SaaS 94

SaaS User Experience Churn Retention 94

User Pilot

NOVEMBER 20, 2023

Product teams use the model to evaluate ideas, prioritize features , select tools , assess risks, or allocate resources, to name just a few. These could come from your organization or you can use a ready framework like RICE or ICE. In this case, the first will be worth 0.66 Next, define the relevant criteria.

Management 98

Management Interviewing Development Revenue 98