User Pilot

JANUARY 22, 2024

What are the most common customer success models? What factors should you consider when choosing one for your SaaS business to provide the best assistance to your customer ? TL;DR Customer success models are frameworks that help organizations ensure that customers can use their products effectively to realize their goals.

Customer Success 95

Customer Success Sales Hiring Scale SaaS 95

SaaStr

JUNE 17, 2023

In the ever-evolving landscape of SaaS, Venture Capital, Bootstrapping, and Valuations – understanding market trends and investment patterns is critical. We’ll also examine how public markets currently influence the SaaS industry and unpack the elevated CIOs’ role in budgeting for SaaS products.

Venture Capital 206

Venture Capital Scale Technical Review Software Review 206

SaaStr

APRIL 3, 2024

As the kickoff to our first fully digital SaaStr AI Day, Jennifer Tejada , the CEO of PagerDuty, chatted with Jason Lemkin, SaaStr CEO and Founder, about navigating the shift to Generative AI and what Artificial Intelligence in SaaS might look like in the next 6 months, as well as years to come. How to Buck Up and Go Long in SaaS?

Generative AI 226

Generative AI AI Technical Review Software Review 226

CloudGeometry

JANUARY 15, 2022

Before you shout “Digital Transformation” in a crowded marketplace, it’s important to recognize two foundational principles in developing a SaaS product plan. First: SaaS is a business strategy, not a technology strategy. Second (a corollary of the first): There is no one-size-fits-all SaaS architecture.

Well Architected Framework 130

Well Architected Framework DevOps as a Service AWS Traceability 130

User Pilot

APRIL 8, 2024

If it’s the latter, then you’ve already experienced what bottom-up SaaS is! Our guide explains what exactly bottom-up SaaS is and covers the main growth strategies and tactics used by bottom-up companies. TL;DR In the bottom-up model, a SaaS company promotes the product to individual end-users and teams.

Strategy 86

Strategy Business SaaS Customer Lifetime Value 86

SaaStr

APRIL 12, 2023

Generative AI has taken the world by storm, and VCs and SaaS founders are looking at new opportunities it can bring. The infrastructure layer can have the biggest payoff but requires the most money and resources to compete at the top level. Foundational Model New capabilities through scale (ex. GPT, Llama).

Generative AI 175

Generative AI AI Machine Learning Artificial Intelligence 175

User Pilot

OCTOBER 24, 2023

When it comes to product-led growth , SaaS companies need to get everything details right. From the messaging, positioning, and pricing models, every little detail needs to be perfect for product-led growth to take off. This pricing model lowers the barrier to entry for new users and creates a seamless path toward account expansion.

Pricing 103

Pricing Payment Solutions SaaS Payments Payments 103

SaaStr

SEPTEMBER 29, 2022

B2B SaaS investors, founders, and growth teams skip ahead to monetization and expansion early and focus disproportionately on them. They invest development resources for non-technical people to quickly run and analyze these experiments. Founders are worried about ruining the PLG model with a GTM motion.

Technical Review 233

Technical Review Technical Advisors Scale Compensation 233

SaaStr

MAY 18, 2021

HubSpot is almost all small businesses, but at a higher price point ($10k) that is sold directly and through channel partners. More here: Public SaaS Company Disclosure Metrics for Retention and Renewal Rates. If you are selling mainly to small businesses, roughly, 80% net revenue retention is good, 90% is strong, 95% is Best of Breed.

Merchant Services 264

Merchant Services Revenue SMB SaaS 264

FastSpring

MARCH 3, 2023

When you’re using a DIY payment solution like Stripe, making it work for your business falls on your developers. This is one of the primary reasons why growth expert Fred Linfjärd encourages SaaS companies to consider using a merchant of record instead of a DIY solution. Below, you’ll find highlights from our conversation.

Merchant Services 131

Merchant Services Payment Services Outsourcing Services SaaS Payments 131

CloudGeometry

MARCH 3, 2022

When developing a SaaS product plan, it’s important to recognize two foundational principles. First, SaaS is a business strategy, not a technology strategy. Second, there is no one-size-fits-all SaaS architecture (the second principle is a corollary of the first). So why put it on our shortlist?

Well Architected Framework 130

Well Architected Framework VPCs (Virtual Private Cloud) SaaS Cloud 130

SaaStr

FEBRUARY 7, 2024

For context to kick us off, some of the top SaaS companies have 41% lower CAC than the rest. They do a lot of predictive analysis to categorize TAM and prioritize their resources. Another example, for them, would be when a company starts using another tool in the eComm SaaS world, either competitive or complementary to their product.

Scale 216

Scale Sales Hiring Strategy Marketing 216

SaaStr

JANUARY 24, 2024

Mark Roberge , SaaStr fan-favorite and Co-Founder and Managing Director of Stage 2 Capital brought together some of the top CROs in SaaS during the SaaStr Annual to share some of their greatest learnings and pivotal moments leading some of the Cloud 100 SaaS companies. As a startup, it’s tempting to try and do everything.

Scale 218

Scale Sales Hiring Scaling Revenue 218

User Pilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works. What is SaaS UX design?

SaaS 105

SaaS Interviewing User Experience Onboarding 105

Subscription Flow

FEBRUARY 27, 2024

Subscription pricing with the help of automated billing software has transformed many industries and provided businesses with a dynamic way to generate revenue, especially in the SaaS space. Moreover, developing a profitable pricing strategy requires consistent model testing and compliance with international tax laws.

SaaS Payments 95

SaaS Payments Payment Services Payments Payment Solutions 95

Stax

FEBRUARY 28, 2024

Here’s an interesting stat: 70% of businesses consider subscription and membership models indispensable for future commercial growth and expansion. However, only 10% of them currently employ these models. Software-as-a-service (SaaS) businesses need to constantly evolve their offerings to stay fresh and relevant.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

User Pilot

APRIL 24, 2024

Generative AI has changed how tech companies do business. This includes the SaaS industry too. In this article, we explain: Why investing in AI in SaaS is a must. TL;DR AI helps SaaS teams improve productivity by automating repetitive tasks. This enables SaaS teams to adjust strategies promptly for optimal performance.

AI 77

AI Artificial Intelligence SaaS Generative AI 77

Subscription Flow

DECEMBER 29, 2023

For SaaS businesses, one of the most taxing tasks is to set the right price for their SaaS product and services. There are many pricing plans that SaaS businesses opt for from flat rate to hybrid pricing, you can opt for any pricing plan. Decide your pricing structure accordingly. What Is Pay-Per-Use Charges?

Pricing 59

Pricing Marketplace as a Service Business Transportation 59

Incredo

JUNE 25, 2019

But when it comes to SaaS, freemium plans become a reality. SaaS freemium model: The What, The How and The Why. The concept of freemium is mainly typical for the SaaS world (yeah, SaaS means the world to us) and the video games industry. Note that freemium model ? And so does the freemium pricing model.

SaaS 236

SaaS Pricing Software Review Acquisition 236

SaaStr

FEBRUARY 2, 2021

The hardest phase of SaaS, at least for the founders, is the phase from Initial Traction ($1-$2m in ARR + 80%-100% YoY growth) to the next phase — Initial Scale. Inevitability in SaaS comes around $10m in ARR , plus or minus. That’s the power of compounding SaaS revenue. Will you get from $10m ARR to $100M ARR?

Scale 254

Scale Part-Time VPE Sales Hiring Scaling 254

Blulogix

MARCH 7, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Conquering Metering Challenges As the subscription economy grows, B2B businesses are increasingly adopting usage-based, consumption, and SaaS metering models.

B2B 52

B2B Subscription Payment Features Systems Review 52

User Pilot

APRIL 3, 2024

Read on to learn all about this product-led growth model. Product-led growth business suits products that meet unique market needs, have a quick value realization for users, and fit a freemium model. Choose the right monetization model that aligns with your product’s value and user payment willingness.

Innovation 98

Innovation Payments Strategy Payment Solutions 98

How To Buy Saas

APRIL 5, 2024

Software as a Service (SaaS) has quickly become one of the primary models for offering software applications over the internet, and SaaS Development Frameworks provide developers with a methodical way of building and deploying these cloud apps efficiently while guaranteeing scale, reliability, and security of them.

Artificial Intelligence 40

Artificial Intelligence Machine Learning AI K8S orchestration (Kubernetes) 40

Andreessen Horowitz

MARCH 22, 2024

Effectively monetizing any new technology is a race to capture market share while still giving yourself room to grow your business. But the stakes are much higher with generative AI: though it promises to deliver unprecedented value to businesses, it can also be very expensive to serve to each incremental customer.

Generative AI 124

Generative AI AI B2B Pricing 124

Subscription Flow

NOVEMBER 30, 2023

The way businesses in the technology, media, and telecommunications sector provide their goods and services is changing dramatically. Read more: How to Evaluate If Pay per Use Billing Is Meant for Your SaaS Business What is the pay per use pricing model?

Payment Solutions 59

Payment Solutions Payment Features Pricing SaaS Payments 59

Stax

MARCH 6, 2024

As the business landscape continues its unstoppable evolution, the necessity for operational efficiency and innovation becomes even more pronounced. Consider this: Consumers are already conditioned to the subscription model. Consider this: Consumers are already conditioned to the subscription model.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Features 88

Stax

JANUARY 28, 2024

Long before the digital age, newspaper and magazine companies have been using the subscription model to create and retain a consistent readership for their publications. This business model has now been adapted very well in the internet age, especially in the SaaS (Software-as-a-Service) and eCommerce industries.

Payment Features 88

Payment Features Payment Methods Payment Solutions SaaS Payments 88

User Pilot

MARCH 25, 2024

Whether you’re planning your exit, seeking VC funding, or setting up ESOPs, a SaaS valuation is a must. Our article: Explains different SaaS valuation methods. Shows how to leverage PLG strategies to boost the value of your SaaS business. Want to learn how Userpilot can help you improve your SaaS valuation?

SaaS 102

SaaS Customer Lifetime Value Acquisition Metrics 102

User Pilot

APRIL 10, 2024

As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Create different formats of resources. A knowledge base with helpful resources automates repetitive customer queries and frees up time for your support reps to focus on more important issues.

Software Review 95

Software Review AI Search SaaS Technical Review 95

Intercom, Inc.

JULY 28, 2022

Sanj has plenty of experience scaling sales teams at growing businesses, and that’s precisely why, as of November of last year, he‘s overseeing EMEA sales at Intercom. Attract and develop talent and invest in supporting resources like onboarding, sales enablement, and sales engineering. Scaling a sales organization.

Scale 210

Scale Scaling Sales Hiring Sales Recruiting 210

User Pilot

OCTOBER 26, 2023

How can you implement them in the SaaS context? Diversification is a strategy involving entry into unrelated markets or industries, often through new lines of business or partnerships. SaaS companies enhance customer acquisition and retention through personalized onboarding and in-app guidance. What are growth initiatives?

Acquisition 104

Acquisition Scale Onboarding Marketplace as a Service 104

ChurnZero

MARCH 3, 2022

As Customer Success professionals you might find yourself building out something completely new at your organization, or just trying to break the status quo on what’s been done in order to help drive growth and expansion for your SaaS organization. Top five Customer Success resources brought to you by ChurnZero.

Customer Success 98

Customer Success Churn Onboarding Consulting 98

Stax

FEBRUARY 21, 2024

And it worked; the Model-T was the most-produced car in the world until 1975. So, of course when it came to revenue-driving activities, Ford knew that success in marketing—and business—wasn’t about how much your marketing spend is, but how efficiently you spend it. What is the SaaS Magic Number?

SaaS Payments 88

SaaS Payments Payments Payment Services Stax 88

User Pilot

OCTOBER 6, 2023

They allow businesses to showcase their products and demonstrate how the product can solve a prospective customer’s problems. We also highlight 6 examples of successful SaaS demos. Types of product demos in SaaS The primary purpose of a product demonstration is to show value and educate users.

Onboarding 101

Onboarding Software Review Transportation Engagement 101

User Pilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? TL;DR Analytics dashboards are tools for visualizing key metrics in your business. This makes it convenient for business teams to evaluate and interpret the results of any kind of analytics. Digital marketing dashboard 3.

Social Media 95

Social Media Data SaaS Scale 95

How To Buy Saas

MARCH 7, 2024

One of the main elements you should take into account whilst choosing the Software as a Service (SaaS) solution that makes the best selection for your business is cost which is the most critical statistic for you. Models categorization is a notable independent subject and here are the differences between them.

Pricing 52

Pricing SaaS Payments Payment Solutions Payment Methods 52

User Pilot

SEPTEMBER 19, 2023

As your business grows and your focus shifts from acquiring new customers to retaining existing ones, churn prediction becomes an invaluable tool in your toolkit. Accurate churn prediction models help you improve the customer experience and prevent voluntary customer departures. Churn is expensive.

Churn 105

Churn Machine Learning Artificial Intelligence Data Analysis 105