Neil Patel

OCTOBER 25, 2020

But should you build your own in-house marketing team or hire an agency partner? Digital agencies are companies that help other businesses perform a specific function such as marketing, development, or design. They act as a substitute for an in-house team, serving the same labor function but outside of the organization.

Sales Hiring 145

Sales Hiring Outsourcing Services Underperforming Technical Team Sales Recruiting 145

User Pilot

MARCH 7, 2024

AI writing assistants help teams make their microcopies concise but informative and engaging. User engagement could also refer to the strategies that businesses use to drive user interactions with the product, such as in-app messages or emails. That's one way to explain the term. Why is user engagement important? User churn rate.

Engagement 94

Engagement Metrics Underperforming Technical Team Scale 94

SaaStr

DECEMBER 1, 2023

We’re still learning what world we’re in — some people interview over Zoom, some are focused on how to build teams in the current age, and many are dealing with a weird overhang from the SaaS explosion of 2021, quiet quitting, layoffs, and team turnover. Almost no one does real reference checks anymore. There’s no way.

Sales Hiring 148

Sales Hiring Sales Recruiting Sales Interviewing 148

yoursales

JUNE 1, 2023

This process involves capturing communication channels such as emails, phone calls, meetings, instant messaging, social media interactions, and any other touchpoints that occur throughout the buyer’s journey. Analyzing real-life customer interactions helps identify both the strengths and weaknesses of sales reps.

Communication 80

Communication Underperforming Technical Team Sales compliance 80

User Pilot

MARCH 26, 2024

TL;DR Digital analytics refers to collecting, analyzing, and interpreting customer data from digital sources like websites and applications. Sprout Social – the best social media management platform. Heap's dashboards keep the most relevant metrics available for your teams at a glance. Let’s dive in!

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

TL;DR Digital analytics refers to collecting, analyzing, and interpreting customer data from digital sources like websites and applications. Sprout Social – the best social media management platform. Heap's dashboards keep the most relevant metrics available for your teams at a glance. Let’s dive in!

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

TL;DR Digital analytics refers to collecting, analyzing, and interpreting customer data from digital sources like websites and applications. Sprout Social – the best social media management platform. Heap's dashboards keep the most relevant metrics available for your teams at a glance. Let’s dive in!

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

TL;DR Digital analytics refers to collecting, analyzing, and interpreting customer data from digital sources like websites and applications. Sprout Social – the best social media management platform. Heap's dashboards keep the most relevant metrics available for your teams at a glance. Let’s dive in!

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

TL;DR Digital analytics refers to collecting, analyzing, and interpreting customer data from digital sources like websites and applications. Sprout Social – the best social media management platform. Heap's dashboards keep the most relevant metrics available for your teams at a glance. Let’s dive in!

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

Sales Hacker

OCTOBER 22, 2017

Modern sales teams need competent professionals with a variety of talents, skills and abilities. But in a hyper changing landscap e, which are the most crucial sales skills and traits that reps must possess (or develop) in order to exceed targets and deliver consistent sales success? Critical Thinking/Problem Solving.

Underperforming Technical Team 102

Underperforming Technical Team Outsourced Development Development Social Media 102

Neil Patel

SEPTEMBER 30, 2021

Whether it’s a direct @ mention on social media or involvement in an untagged rant—the likelihood is, there’s a lot of conversations occurring on “ dark social ” that you don’t know about. It means your brand’s reach is growing, you’re developing a presence, and people are using your products or services.

Social Media 101

Social Media Underperforming Technical Team Branding Trends 101

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Companies which don’t use mental models risk unleashing mayhem with poor choices or becoming bloated and bureaucratic by reducing the volume and speed at which decisions are made - both scenarios are undesirable and will impact growth. OKRs are a useful mental model - they make it crystal clear what people and teams should be striving for.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

User Pilot

MARCH 14, 2024

You can use customer analytics to create targeted marketing campaigns, inform product development, and reduce churn , among other things. Customer analytics refers to the behavioral data SaaS companies collect and analyze to make better business decisions. Teams across your business can benefit from customer data.

Customer Lifetime Value 93

Customer Lifetime Value SaaS Underperforming Technical Team Retention 93

SaaSOptics

MAY 19, 2022

Below, we’ll dive into how to develop a customer acquisition strategy from start to finish. . How to Develop a Customer Acquisition Strategy. Funneling time, energy, and resources into developing a stellar customer acquisition strategy is only helpful if it’s designed with your target market in mind.

Acquisition 59

Acquisition Scale Strategy Software Review 59

Full Session

JANUARY 5, 2023

Your brand should develop a customer-centric marketing strategy to provide an optimal user experience to your website visitors. According to HubSpot , 42% of people will leave a website because of poor functionality. It can be challenging for web developers unfamiliar with the website’s interface or functionality.

Underperforming Technical Team 52

Underperforming Technical Team Social Media Software Review Technical Review 52

User Pilot

APRIL 7, 2023

When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. However, customer insights can help your teams understand all aspects of your B2B partners.

B2B 87

B2B Underperforming Technical Team B2C Scale 87

User Pilot

SEPTEMBER 4, 2023

Customer journey optimization refers to the strategic process of analyzing and enhancing a customer's entire experience with a brand. Brands should utilize diverse channels from SEO to social media and implement strategies like content marketing to increase awareness. Register here for FREE to get an inside scoop!

Social Media 82

Social Media Underperforming Technical Team Technical Review Customer Lifetime Value 82

Baremetrics

OCTOBER 10, 2021

Both of these tasks can rely on content marketing , for example events, podcasts, blogs, and social media posts. Indeed, inbound marketing is designed around developing relationships, building awareness, and generating leads. The goal is to become a trusted reference site to have them come back over and over.

Payments 98

Payments Payment Methods Payment Solutions Marketing 98

Neil Patel

NOVEMBER 3, 2021

The context is then used to train and develop machine learning algorithms. Speaking of the algorithm, this is an ambiguous term that refers to any self-defined set of instructions built to solve a problem. For example, learn when your competitors run a campaign on social media to keep track of seasonal trends.

Scale 125

Scale Outsourcing Services Artificial Intelligence Scaling 125

User Pilot

JANUARY 29, 2023

Product experience (PX) refers to the entire customer journey within a product and how it shapes the customer’s perception of the product. Poor SaaS product experience like this dissuades customers from the product, driving them to your customer support team or your competitors. What is product experience in SaaS?

Business 97

Business Social Media Underperforming Technical Team Onboarding 97

User Pilot

MAY 30, 2023

Pain points refer to the challenges or barriers the user faces while trying to accomplish their goal. This manager wants to better understand how users use their product so they can align users’ needs with product development and increase business revenue. What are their pain points? User persona example for Userpilot.

Social Media 95

Social Media Interviewing Underperforming Technical Team Product Marketing 95

User Pilot

APRIL 7, 2024

Types of Aha moments for SaaS companies Although the Aha moment is used mostly in the context of the initial user activation, it often appears in reference to other stages of the user journey. Slack Slack is a popular messaging platform that has changed how teams communicate and share resources. Aha moment examples: Slack.

Management 52

Management Underperforming Technical Team Onboarding Churn 52

Neil Patel

JANUARY 20, 2021

Social media referrals have stagnated around 5 percent of all traffic for years. The encouraging news is social media reach is still massive. billion active social media users. Many people use social media solely for brand awareness. Post your team photos like Zappos. Not any more.

Social Media 145

Social Media Software Review Branding Engagement 145

Neil Patel

APRIL 7, 2021

The book delves into a new approach for occupying a position in a consumer’s mind, one that mirrors a brand’s strengths and weaknesses, in addition to those of its competition. Once an unconventional approach, growth hacking refers to the process of using analyses and rapid tests to enact high-impact growth opportunities.

Marketing 128

Marketing Underperforming Technical Team Growth Hacking Social Media 128

Neil Patel

MARCH 9, 2021

Whether you’re running a corporate startup marketing campaign or moving your local business into the digital age , you can’t afford to waste time and money on weak leads. It also helps prospects feel more secure about their purchase and develops the business’ reputation as a customer support specialist. What is Lead Scoring?

Scale 115

Scale Underperforming Technical Team Metrics B2B 115

Neil Patel

DECEMBER 3, 2020

Developing a content strategy is key to helping your content rank well, especially in a space saturated with content on similar topics. Ask to see a portfolio of their work Visit their website Ask for references from past or current clients Read reviews on their website or other platforms. Social Media. Content Creation.

Social Media 145

Social Media Technical Review Interviewing Underperforming Technical Team 145

User Pilot

MAY 30, 2023

Distribute the surveys via multiple channels such as email, chatbot , in-app, and social media. This is vital because it means your product development /improvement efforts will be based on precise data, not assumptions. Replace long-form surveys with microsurveys Too many questions in one survey will result in bad-quality data.

Social Media 91

Social Media Scale Artificial Intelligence AI 91

User Pilot

DECEMBER 18, 2020

The bad news is: there is no ‘one-size-fits-all’, cookie-cutter method. There may not be as clear a path to your key activation points as you thought and these bad experiences will continue to affect any new users (accumulating churn over time). You should know what the ideal behavior is for your users.

Engagement 98

Engagement Strategy Underperforming Technical Team Social Media 98

User Pilot

JANUARY 10, 2024

Book a demo to discuss your needs with our team and get tailored solutions. It’s a critical part of the product development process that helps inform design decisions and ensure the final product aligns with user expectations. Your product team can work on identifying areas of the onboarding flow they can cut off.

User Experience 95

User Experience Interviewing SaaS Underperforming Technical Team 95

Intercom, Inc.

FEBRUARY 6, 2019

Given our cadence of launches and updates, we’ve developed a pretty well-oiled launch machine over the past few years. Our go-to-market teams have grown immensely, meaning more specialists and larger cross-collaborative teams for each launch. Initially, this was a very successful framework for us.

Underperforming Technical Team 170

Underperforming Technical Team Social Media Product Marketing Churn 170

User Pilot

SEPTEMBER 4, 2023

Customer journey optimization refers to the strategic process of analyzing and enhancing a customer’s entire experience with a brand. Brands should utilize diverse channels from SEO to social media and implement strategies like content marketing to increase awareness. Register here for FREE to get an inside scoop!

Social Media 52

Social Media Underperforming Technical Team Technical Review Customer Lifetime Value 52

Sales Hacker

DECEMBER 20, 2019

During my 15-year career in sales development, I’ve built and seen many sales pitches. I’ve also been pitched by numerous salespeople — some good and some bad. So what separates the good from the bad? To find out, our Training and Development Manager Joseph Grieves, analyzed over 500 sales calls in a 6-month period.

Sales 96

Sales Underperforming Technical Team Social Media Technology 96

ChurnZero

AUGUST 14, 2020

And by virtue of that, it’s essential that Customer Success software – like a Customer Success team – plays well with the others it works alongside if the customer is to truly come first. Bad satisfaction rating” alert so CSMs can immediately reach out to frustrated customers who cite having a poor experience. Who owns it?

Payments 87

Payments Payment Solutions Customer Success Software Review 87

FastSpring

DECEMBER 11, 2018

Here are some ideas to get more web traffic: SEO – Perform on-page SEO to increase your rank on search engines. Social Media – Promote blog posts and other content on your site. Understanding your customers’ motivations is key in developing content strategy, products and improving the customer journey.

Payment Methods 61

Payment Methods Business Underperforming Technical Team Social Media 61

User Pilot

JANUARY 30, 2023

Here are real-life product adoption examples from successful companies for each stage: Using social media ads to expand brand awareness, like Slack. The product adoption curve is a concept created by Everett Rogers back in 1962 and further developed by Geoffrey Moore in 2014. The decision to keep using it or abandon it.

Technical Review 87

Technical Review Software Review Underperforming Technical Team Education 87

Sales Hacker

MAY 10, 2021

To create an effective and efficient sales funnel, your sales and customer support teams need to be well trained and in sync with each other. This guide will look at how you can include the support team in the sales process. We will also walk through some primary benefits of having the two teams on the same page. Reduce churn.

Customer Support 62

Customer Support Underperforming Technical Team Sales SaaS 62

Chaotic Flow

FEBRUARY 12, 2013

This is the fourth post in a series on social business designed to help B2B sales and marketing professionals make better use of social media by thinking in terms of social networking. Your sales team can’t link up without the right social contact information any more than they can cold call without phone numbers.

Sales 100

Sales Social Media Underperforming Technical Team B2B 100