User Pilot

JULY 10, 2024

Alongside usability testing, user experience interface guidelines allow you to build more intuitive and user-friendly solutions. In this blog, we explain eleven user experience and interaction design guidelines supported by real-life examples to improve product engagement. System status visibility. Get a demo.

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User Experience Engagement Systems Review Software Review 100

User Pilot

AUGUST 30, 2024

The solution might lie in your ability to create a comprehensive user experience map. A well-crafted user experience map can be your secret weapon for understanding customers, identifying pain points, and boosting product engagement. We also identify some best practices to follow when creating the user experience map.

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User Experience Underperforming Technical Team Interviewing Onboarding 104

User Pilot

MAY 21, 2024

Functionality is a must when it comes to attracting customers, but it’s user experience that helps you retain them. Wondering how to create an outstanding user experience ? TL;DR UX design identifies user needs, wants, and pain points and creates engaging products that enable them to achieve their goals.

User Experience 105

User Experience AI Scale Customer Support 105

USIO

MAY 16, 2024

This means users can make and receive payments without leaving the platform, providing a smoother and more efficient user experience. Integrating payments offers numerous benefits, including: Enhanced User Experience: Users can complete transactions without leaving your application.

Payment Services 263

Payment Services Payments Merchant Services Payment Solutions 263

Payrix

FEBRUARY 4, 2025

By integrating payment capabilities directly into their platform or software, the master merchant creates seamless user experiences for both sub-merchants and customers, helping to drive customer engagement and unlocking additional revenue streams.

Merchant Services 130

Merchant Services Payment Services Payments SaaS Payments 130

SaaStr

JANUARY 28, 2025

The biggest headwinds to mass AI adoption are literacy, fear, and user experience. Future of SaaS Pricing and AI Adoption Headwinds The future of SaaS pricing involves more outcome-based pricing, as it reflects the value created for customers.

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AI Search AI Artificial Intelligence Technical Review 244

Clouded Judgement

JULY 12, 2024

At the end of the day these investments might not immediately result in better business outcomes (ie more revenue), but they certainly lead to better end user experiences. If you’re competitors are building better end user experiences and you’re not, then you may find yourself in trouble in the short / medium term.

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Cloud AI Investment User Experience 288

SaaStr

NOVEMBER 3, 2022

They deliver fantastic design flexibility and a great user experience, combining granular control on design elements with handy features like editing content directly in mobile view. You get a complete overview of your global subscriber base; MRR, ARPU, ASP, churn and LTV are presented in a beautiful and easy to use dashboard.

Payments 261

Payments Payment Services GCP(Google Cloud Platform) Payment Solutions 261

Payrix

APRIL 28, 2025

As the demand for seamless platform experiences intensifies, theres only one way for software companies to effectively deliver on customer-centric strategies: with a digital-first approach.

Merchant Services 113

Merchant Services Payment Services Payment Solutions Payments 113

SaaStr

JUNE 19, 2024

Figure out how to convert some subset of users into paid. Refine the user experience. Be maniacal on refining and understanding the user experience by creating an experience customers love and finding ways to convert customers into paid packages or upsell them. For Bitly, they saw a pretty dated experience.

Scale 300

Scale Scaling Underperforming Technical Team User Experience 300

SaaStr

DECEMBER 1, 2024

He created a new category in work management by focusing on user experience, platform extensibility, and sustainable growth. For SaaS founders, monday.com’s playbook is required reading – especially if you’re going after established markets.

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Scale SaaS Company Culture Leadership 251

Intercom, Inc.

JUNE 22, 2022

Custom Actions lets you make API calls that can present information in bots (e.g. A flexible way to import and model your data in a way that makes sense for your business, giving you brand new flexibility and control over your data, resulting in better end-user experiences and more powerful capabilities for teammates using Intercom.

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User Pilot

NOVEMBER 7, 2024

moments —those points in the customer journey where the user suddenly understands the value of your product and how it solves their problem—deeper engagement, more qualified leads, and smoother sales cycles. This both shortens the sales process and enhances the customer experience. Focus on “Aha! Dropbox’s product tour.

Payment Methods 103

Payment Methods Payment Solutions Software Review SaaS Payments 103

Stax

MAY 23, 2025

Understanding ISV Integrated Payments Integrated payments let users pay for goods or services directly within your softwareno third-party redirects or handoffs. Its seamless, secure, and built for better user experiences. More embedded, branded, and seamless experiences One major shift is the rise of branded payment experiences.

Payments 88

Payments Payment Services Merchant Services SaaS Payments 88

User Pilot

DECEMBER 31, 2024

Variety of UI patterns to engage users, including modals , tooltips , and slideouts. A/B and multivariate testing for optimizing user experiences. Analytics reports like paths, funnels, and cohort tables for visualizing user behavior data. Workflow automation: Simplifies task execution and improves user productivity.

Technical Review 105

Technical Review Underperforming Technical Team Software Review Onboarding 105

User Pilot

MAY 27, 2025

Whatfix delivers context-aware guidance that helps users correctly complete sensitive tasks like handling patient documents, uploading payroll data, etc., Companies already using Whatfix for web For teams already leveraging Whatfix on desktop, extending that functionality to mobile ensures a consistent user experience across platforms.

Technical Review 93

Technical Review Mobile Software Review Systems Review 93

Payrix

APRIL 10, 2025

With the right payments partner, its easier for your trade and field service platform to successfully deploy, manage, and deliver recurring payments, as well as process a variety of payment types, card-present and card-not-present, and complex billing transactions all while delivering a seamless user experience.

Payments 100

Payments Payment Services Outsourcing Services Payment Solutions 100

Intercom, Inc.

FEBRUARY 22, 2019

You’re unable to have your support team present 24/7. Consider implementing live chat or targeted messaging first if you have yet to do so: this will still help reduce your support volume and improve your customers’ experiences no matter the size of your business. A consistent user experience is created.

AI Search 267

AI Search Artificial Intelligence AI Scale 267

User Pilot

JANUARY 2, 2025

Its purpose is to measure how easy it is for users to complete key actions and identify areas for improvement in the user experience. Optional additional feedback: Users can share extra context or suggestions in a free-text field, making the feedback actionable. Survey examples: Jira CES survey.

Scale 102

Scale Churn Underperforming Technical Team Scaling 102

Casey Accidental

OCTOBER 24, 2022

The optimal outcome for a business like that is a “good enough” user experience with account managers that can make up its flaws. Talking to humans is a bug, not a feature of what to them should be an intuitive user experience. That is usually where one looks to find the current peak in user experience.

Scale 139

Scale User Experience Underperforming Technical Team Marketplace as a Service 139

User Pilot

OCTOBER 19, 2024

Clearly state that there are known issues, explain the problem and its impact on users, and provide clear instructions on possible workarounds to help users. For instance, if users experience slow loading times on certain pages, let them know about the issue and provide an estimated timeline for a fix.

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Payrix

APRIL 10, 2024

User experience has become a cornerstone in shaping the world of SaaS. Your product is your bread and butter, and as a verticalized software company, you know just how important a tailored, industry-specific application is to your end user. It’s now an expectation that is carrying through into the B2B and B2B2X landscapes.

Merchant Services 130

Merchant Services Payment Services SaaS Payments Payments 130

Payrix

JULY 17, 2024

Driven by the ever-present urgency to meet market demands, software providers have consistently been in a race to deliver a customer experience that rivals their competition. In recent years, many have discovered the value of Embedded Payments to elevate that experience.

Merchant Services 130

Merchant Services Payment Services Payments Payment Solutions 130

User Pilot

JUNE 4, 2024

Have accessibility and inclusivity in mind when designing user interfaces. Ready to create engaging user experiences for your SaaS? Try Userpilot and Take Your User Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is interaction design? Make help easily accessible.

User Experience 104

User Experience Technical Review Systems Review Software Review 104

Payrix

FEBRUARY 4, 2025

Without integrated payments, software users typically rely on a third-party provider outside of their business management platform to process payments. The biggest downside to this approach is a poor user experience. Discover the impact integrated payments can have on the user experience.

Payments 100

Payments Payment Services Merchant Services Payment Methods 100

Buffer Resources

OCTOBER 10, 2024

I also love their dynamic images, which make for a wonderful user experience. The company’s history is also presented beautifully — with pictures accompanying all the milestones. Huel Who is Huel : Huel sells nutritionally rich, plant-based foods. Sadia has worked hard on her About Us page, and it shows.

Social Media 121

Social Media Merchant Services Business Branding 121

User Pilot

FEBRUARY 13, 2024

Understanding data visualization UX best practices is key to creating compelling visuals that produce digestible insights, empowering users to make informed product management decisions. Good data visualization enhances the user experience , makes data easier to interpret, improves decision-making, and drives user engagement.

Data 105

Data SaaS User Experience Scale 105

USIO

JULY 3, 2024

Sparkles and rainbows, Jimmy Eberwein VP of User Experience == THREE I’m out of the office and soaking up some sun. See you soon, Gwen Roberts User Experience Manager == FOUR I’m currently stuck in a time loop and reliving the same day over and over again. I’ll be back to the present on July 8.

User Experience 100

User Experience Mobile Development Management 100

Payrix

JANUARY 28, 2025

This shift presents opportunities for innovative companies to leverage changes for growth. The experience imperative A recurring theme in the episode was around experience being central to successful payment integration. For software companies, delivering frictionless user experience is critical.

Payments 130

Payments Payment Solutions Merchant Services Payment Methods 130

User Pilot

JANUARY 10, 2024

Effective user research helps you: Understand user behaviors, needs , and preferences. Identify experience gaps and remove friction. Increase product value and improve user experience. What is user research? Such gaps can lead to customer dissatisfaction, as user needs are not adequately met.

User Experience 105

User Experience Underperforming Technical Team SaaS Interviewing 105

Intercom, Inc.

AUGUST 12, 2020

That’s why we’re excited to launch these powerful and flexible workflows today, without compromising all the benefits of the amazing end user experience that you get with our industry-leading Business Messenger. We are offering a leap forward in customer support – the days of compromise are over.

Customer Support 249

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Intercom, Inc.

MAY 20, 2019

Present the goal, context, problem and solution. Balance business (PM), technical (Engineering) and user experience (Design) inputs when making decisions. Identify high-impact design initiatives. Get others to buy-in and added to your teams roadmap. Hustle to find opportunities to demonstrate impact. Be a communicator.

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User Pilot

JUNE 15, 2021

After clicking the link in the email, you’re presented with this screen. Finally, you’re taken inside the app and are immediately presented with a checklist. Uses a checklist to drive user action. . SaaS Onboarding Experience Breakdown #3: FullStory. This is how they activate new users.

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User Pilot

JUNE 29, 2024

A user journey map helps you communicate with stakeholders from across the organization to better align efforts. Thanks to that, they can better satisfy user needs , strengthen customer loyalty, and improve conversion rates. Future-state maps visualize an improved user journey and guide strategic planning and innovation.

Customer Lifetime Value 111

Customer Lifetime Value User Experience Interviewing Innovation 111

Intercom, Inc.

NOVEMBER 11, 2021

And there were a lot of times that I would find myself coding things that I didn’t believe were ultimately going to serve end-users, and therefore, were also not going to serve the business that was supposed to be providing help to the users. That’s why we’ve been presenting Value Paths as a growth framework instead.

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User Pilot

JULY 20, 2024

This guide will provide you with a comprehensive overview of the path to becoming a successful experience strategist. TL;DR An experience strategist designs and optimizes user experiences across different touchpoints to enhance customer satisfaction and engagement. Let’s dive in!

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Scale User Experience Data Analysis Education 94