SaaStr

MARCH 12, 2025

The marketing session is often “career-ending” for CMOs – The quarterly marketing review tends to run overtime, spark intense debates, and is the most dreaded session for many CEOs who aren’t marketing natives. You assembled a talented team, built an amazing product, and established a growing SaaS business.

Sales Hiring 192

Sales Hiring Marketing Technical Review Underperforming Technical Team 192

User Pilot

MAY 27, 2025

In this Whatfix Mobile review, youll find answers to three questions: What does Whatfix Mobile offer? Task lists and checklists: The tool presents guided checklists to nudge users through essential steps. Whatfix G2 review. Whatfix G2 Review. The question is: Can Whatfix mobile give you what youre looking for?

Technical Review 93

Technical Review Mobile Software Review Systems Review 93

Intercom, Inc.

DECEMBER 2, 2021

Previously hosted by Jamie Osler , a Senior Product Engineer at Intercom for over seven years, it’s now up to Principal Systems Engineer Brian Scanlan to pick up the baton and keep the chats going. The core of algorithms and systems is data models. Liam Geraghty: To connect all of this with a concrete example, Jamie presents this one.

Engineering 178

Engineering Technical Review Underperforming Technical Team Systems Review 178

Stax

JANUARY 23, 2025

Key steps include application review, risk assessment, credit checks, and compliance verification. This process involves reviewing the businesss structure, financial health, industry type, and compliance with regulations. Learn More What is Merchant Account Underwriting? This step is especially critical for e-commerce businesses.

Merchant Services 68

Merchant Services Payment Services Payment Methods Development Team Review 68

Incredo

DECEMBER 12, 2019

How many software review sites are you present at? Do you know what role your SaaS product reviews can play in your business success? The truth is – product reviews can help you in a number of ways and even be crucial in your sales process. When something goes wrong, it’s time to voice what happens.

Software Review 37

Software Review Systems Review Software Social Media 37

SaaStr

APRIL 4, 2025

Come meet them (and also watch 100+ present live at our first AI Demo Stage ) at 2025 SaaStr Annual, May 13-15 in SF Bay!! My Take : This is not for everyone, but for operations teams managing complex business systems, it’s potentially transformative. Here’s more on a dozen of them to meet IRL!:

AI Search 165

AI Search AI Startup Scale 165

Tom Tunguz

JULY 10, 2023

To solve this, knowledge management systems will likely employ a constellation of different models. There may be multiple factors contributing to these difficulties such as high attrition rates or lack of experience among personnel involved during development phase due diligence on large enterprises.

Artificial Intelligence 173

Artificial Intelligence Systems Review Machine Learning Government 173

Payrix

APRIL 25, 2025

What are card-not-present transactions? A card-not-present (CNP) transaction occurs when a credit cardholder and their credit card are not physically present when a payment is accepted. Most CNP transactions are tied to eCommerce, where the card and associated cardholder information is input into an online payment system.

Payment Methods 100

Payment Methods Payment Services Payment Solutions Payments 100

SaaStr

MARCH 17, 2021

Due to that convenience, departments and teams tend to seek out best-of-breed cloud applications, streamlining foundational and specialized functions through automation. Integration brings together data trapped in various systems to help you understand how customers use your products, improve engagement, and increase net retention.

Sales Hiring 322

Sales Hiring Scale Technical Review Marketplace as a Service 322

SaaStr

JULY 3, 2020

If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin. And, so we learned and adapted key elements of their system and incorporated it into this cadence. So, the first insight is that there’s two key systems in a startup. David Sacks.

Software Review 263

Software Review Scale Systems Review Startup 263

SaaStr

NOVEMBER 22, 2020

Review your customer’s problem journey at pre and post current stages. Determine if your company is direct vs. indirect sales-led for tech alliances, channels, and Student Information Systems. The Product team incorporates previous mid-level stage items plus the true voice of the customer, roadmaps, and reviews of processes.

Scale 322

Scale Scaling Technical Review Systems Review 322

SaaStr

AUGUST 12, 2020

And, so we learned and adapted key elements of their system and incorporated it into this cadence. So, the first insight is that there’s two key systems in a startup. The first system is what I call the sales finance system. And, the second system is what I call the product marketing system.

Startup 293

Startup Software Review Scale Systems Review 293

Intercom, Inc.

AUGUST 11, 2020

It was first proposed after Benjamin Whorf, a fire safety inspector at the time, observed how oil workers treated empty oil barrels as less hazardous than full oil barrels, despite them being equally flammable due to the traces of oil remaining in them. We had terminology replacements drafted and people with an appetite to make changes.

Technical Review 289

Technical Review Software Review Systems Review CTO Hire 289

Neil Patel

SEPTEMBER 17, 2020

In some cases, you may need to buy an adapter or something else to enable the system. The simpler the system, the easier it is, and the less support you need to get things up and running. However, most providers offer cloud-hosted and software-based systems. But others are as simple as a mobile app you download on your phone.

Systems Review 145

Systems Review Software Review Scale Mobile 145

SaaStr

FEBRUARY 15, 2021

And review key losses. Force yourself to spend a few hours a week listening to their calls recorded in Gong or Chorus other services built into Salesloft and other systems. They can watch the trained folks present, and importantly, hear prospect questions on the webinar after. You gotta do it. This is a hack to train folks.

Scale 348

Scale CTO Hire Sales Hiring New CTO 348

Intercom, Inc.

JUNE 23, 2021

As a result, you’ll find no shortage of articles telling you how to write a review – or as they’re commonly known, a post mortem – of your incident. In the past, we asked a set of five questions during incident reviews at Intercom: Do we know what happened? What could our systems do better? Focus on the details.

Systems Review 129

Systems Review Software Review Construction Engineering 129

Intercom, Inc.

DECEMBER 17, 2018

The research process for even small purchases can be long and difficult: there are reviews to read, content to consume, docs to check, and questions to be asked. You can have a live chat message automatically present quietly on this page, pop up in a window, or even show specific information. Your signup process. Returns or exchanges.

Software Review 217

Software Review Systems Review Technical Review AI Search 217

SaaStr

JULY 7, 2023

Leave a review. Creating a points system helps gamify advocacy programs. With leaderboards, badges, and point systems that are intelligent and a lot of fun. But a common practice for building up reviews is to blast everyone with a review campaign every quarter or so. Write a product review! Buy this product.

Retention 242

Retention Software Review Revenue Systems Review 242

Stax

MARCH 13, 2025

Behind every seamless payment card transaction is a complex network of banks, credit card companies, and payment systems working together to transfer money from the customer to the merchant. Certain transactions, like card-not-present transactions , are riskier, so interchange fees will be higher in such cases. per transaction.

Payment Services 88

Payment Services Merchant Services Payment Methods Technical Review 88

Intercom, Inc.

MARCH 3, 2020

We’re confident this won’t help people game our system, but it will give you the best chance to show us your strengths. For example, we might really admire your visual design work, but we’ll also want to see how you influence product strategy, define the problem, understand the system, collaborate with others, and more.

Interviewing 290

Interviewing Systems Review Compensation Travel 290

Buffer Resources

JANUARY 25, 2024

The Open Salary System we’re sharing is a project we took on last year to re-imagine how we approach salaries, resolve the issues we identified over time, and set ourselves up for another decade of salary transparency. We have chosen to create a system where conversations around compensation can happen in the open.

Systems Review 136

Systems Review Compensation Benchmarks Scale 136

Buffer Resources

JANUARY 25, 2024

The Open Salary System we’re sharing is a project we took on last year to re-imagine how we approach salaries, resolve the issues we identified over time, and set ourselves up for another decade of salary transparency. We have chosen to create a system where conversations around compensation can happen in the open.

Systems Review 136

Systems Review Compensation Benchmarks Scale 136

Stax

OCTOBER 13, 2024

Comparison of both platforms will use the following criteria: Features Ease of use Integrations Mobile app Customer support Pricing User reviews Scalability Security Learn More What is The Major Difference Between Quicken and QuickBooks? QuickBooks vs Quicken: Customer Ratings Both platforms have excellent customer reviews.

Payment Methods 88

Payment Methods Payment Solutions Payments Payment Services 88

FastSpring

DECEMBER 7, 2023

Not doing due diligence on taxes and employee benefits — both of which can vary greatly by region — or having a lot of debt can raise the risk factor for the buyer, who then has to set aside more money to cover the issues. So as probably most listeners know, WordPress is a content management system for building websites.

Software Review 148

Software Review Technical Review Development Team Review Branding 148

Buffer Resources

AUGUST 21, 2024

These courses are much more flexible than cohort-based courses, but there’s little to no accountability or community learning present. It’s a pretty popular course with over 17,000 raving reviews. The content operating system is a course that shows the behind-the-scenes of his content creation process.

Social Media 115

Social Media Marketing AI Search Systems Review 115

Stax

JULY 25, 2024

Years ago, point-of-sale (POS) systems were reserved for large enterprises with big budgets. Today, a small business is barely complete without a POS system. If you feel left out, the good news is that there’s a POS system out there ideal for your business. Thanks to the rise of SaaS platforms, that’s no longer the case.

Point of Sale 88

Point of Sale Payment Methods Payment Solutions Payment Services 88

ChurnZero

MARCH 14, 2023

The perception isn’t due to an exaggerated sense of persecution, though, because there’s a lot of truth behind the anecdotal statements. Join me on March 23, in Austin, Texas, at ChurnZero ’s RYG Workshop where I’ll be presenting a session titled, “Drive powerful client outcomes through Customer Success systems and controls.”

Systems Review 98

Systems Review VP of Engineering Scale ChatGPT 98

Intercom, Inc.

JUNE 9, 2021

With these challenges in mind – and after collecting tons of feedback and reviewing engagement scores from those initial groups of new hires – we had to take a pause to plan and iterate our experience. Presenting skills. It’s more difficult to communicate the way we work and the nuances of our culture. Support elements .

Onboarding 253

Onboarding Sales Hiring Scale Systems Review 253

ChurnZero

MARCH 14, 2023

The perception isn’t due to an exaggerated sense of persecution, though, because there’s a lot of truth behind the anecdotal statements. Join me on March 23, in Austin, Texas, at ChurnZero ’s RYG Workshop where I’ll be presenting a session titled, “Drive powerful client outcomes through Customer Success systems and controls.”

Systems Review 94

Systems Review VP of Engineering Scale ChatGPT 94

User Pilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. They should also support mobile learning and integrate with other organizational systems, like HR.

Systems Review 98

Systems Review Management SaaS Education 98

Intercom, Inc.

JANUARY 21, 2020

Otherwise, they’re flying in the face of a clear trend present in popular apps across the globe in many common use cases. This isn’t just due to the retail focus on the app, but specifically to Ticketmaster’s use of poster-like images featuring large text to sell tickets for events. The write stuff. of their first screen.

Mobile 291

Mobile PayPal Social Media Underperforming Technical Team 291

Sales Hacker

OCTOBER 18, 2024

Product : Vanta Your deal is almost closed, and all that’s left is the security review. With Vanta Questionnaire Automation, go-to-market teams can complete security reviews up to 5 times faster, helping you close deals in less time than ever. Link to slides. Share Tag GTMnow so we can see your takeaways and help amplify them.

Sales Recruiting 102

Sales Recruiting Software Review Scale AI 102

Intercom, Inc.

FEBRUARY 26, 2018

This is a philosophy worthy of its own presentation. Be extremely mindful and diligent in understanding the security of companies you are outsourcing to. By reducing the amount of services we relied on, we reduced the amount of time (mental and physical) required to operate the new system. Create enduring competitive advantage.

Outsourcing Services 224

Outsourcing Services Software Review Software Outsourced Development 224

ChurnZero

APRIL 11, 2025

Is your onboarding process a well-oiled machine of timely tasks and thresholds, until a customer gets stuck with no clear steps for collecting or reviewing feedback? Use whatever system works best for your business – created terms like decision makers and champions, or based on customer maturity, industry, or other demographics.

Onboarding 86

Onboarding Strategy Technical Review Customer Lifetime Value 86

SaaStr

JUNE 14, 2023

But he kept going with it, and that little tool eventually evolved into an entire computer vision stack with a low code, no code system to make it as easy as possible for large enterprises to use it. From a marketing perspective, it was a flop. That evolution was the result of listening to customers’ needs.

Scale 246

Scale Artificial Intelligence Technical Review Software Review 246

Clouded Judgement

AUGUST 25, 2023

” Product Overview At their core, Klaviyo is a marketing automation solution that covers email, SMS, mobile push, and reviews, tying it all together in a customer data platform. Our data store synchronizes unaggregated, historical profile data with real-time event data in a single system-of-record. ” “Data Layer.

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246

Intercom, Inc.

APRIL 2, 2018

You’ve carefully justified your choice of programming language and why you just need to use a complex gossip protocol to build the system – it is theoretically the “best” language, but it’ll be tricky to get right (and yet really fun to build). You arrange the meeting and present your plan at the altar of the architect.

Technical Review 219

Technical Review Software Review Systems Review Engineering 219