Stax

APRIL 15, 2025

For subscription-based businesses achieving consistent and predictable revenue growth is the holy grail. In fact, monthly recurring revenue (MRR) is one of the most important metrics subscription businesses should be aware of. Talk to sales What is Monthly Recurring Revenue (MRR)?

Payments 88

Payments SaaS Payments Revenue Payment Services 88

ChurnZero

MAY 23, 2025

If youve come up in your career through sales, you’re used to living in a world defined by revenue metrics. Its easy to think of CS as a retention function. But in a subscription economy, the reality is that its far more than that. 1: Net revenue retention (NRR): your valuation growth engine. Pipeline coverage.

Customer Success 52

Customer Success Metrics Revenue Scale 52

How To Buy Saas

MAY 21, 2025

In the fast-paced hiring landscape of 2025, an Applicant Tracking System (ATS) has become an essential tool for companies of all sizes and sectors. Importantly, ATS platforms have evolved with AI-driven features , diversity and bias reduction tools , and deep analytics to meet todays hiring challenges.

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52

User Pilot

JULY 23, 2025

Workflow-friendly: The “pitch candidates instantly” messaging integrates seamlessly with hiring managers’ existing workflows, eliminating the need for process revamps. ” creates anticipation and adoption urgency without aggressive sales tactics. Urgency: The “Limited offer!”

Mobile 98

Mobile AI Search SaaS Education 98

Chart Mogul

FEBRUARY 13, 2025

When and how to launch sales and marketing is a tough topic for most startup founders. But sales and marketing are the backbone of every successful go-to-market (GTM) strategy, and getting them right can be the difference between … When and how to launch sales and marketing is a tough topic for most startup founders.

Scale 52

Scale VP of Engineering Sales Hiring Startup 52

How To Buy Saas

FEBRUARY 25, 2025

Introduction: Why Choosing the Right CRM Matters Choosing the right Customer Relationship Management (CRM) platform can make or break your businesss growth trajectory. A powerful CRM helps organize customer data, streamline sales pipelines, and automate marketing ultimately boosting revenue. Can model complex sales orgs and processes.

Scale 52

Scale Underperforming Technical Team Technical Review Marketplace as a Service 52

Chart Mogul

JULY 24, 2025

Easier to charge premium prices Reduces sales friction Drives loyalty and reduces churn Acts as a moat; reputation can’t easily be copied A strong brand creates trust, builds brand authority and attracts loyal customers and brand ambassadors. These attributes should guide everything from your website copy to your sales calls.

Branding 40

Branding Startup Underperforming Technical Team Social Media 40

Sales Hacker

DECEMBER 6, 2024

The State of GTM Jobs: Customer Success At the crossroads of retention and revenue, Customer Success (CS) is a cornerstone for sustainable growth and is growing in both scope and importance. This can be seen from hiring trends and also industry prominence. Customer success roles are rising in volume.

Customer Success 107

Customer Success Technical Advisors Sales Hiring Scale 107

User Pilot

MARCH 24, 2025

Your decisions will be backed by data-driven insights, leveraging A/B testing and user research to optimize the engagement loops and retention strategies that keep users inspired and returning again and again. A job seeker with 8+ years of experience in product management or UX design, especially for mobile apps or games.

Mobile 52

Mobile Underperforming Technical Team Management Scale 52

Stax

FEBRUARY 19, 2025

Outsourcing payment support can save costs, provide 24/7 assistance, and ensure compliance expertise. Key benefits include improved customer retention, operational efficiency, and expert-led security. Contact sales Here are some factors to examine when making a decision to Outsource Integrated Payments Support.

Outsourcing Services 88

Outsourcing Services Payments Payment Services Merchant Services 88

SaaStr

JULY 20, 2024

Dedicated Slack Channel For Every Metric From the early days at Secureframe, they have had a dedicated Slack channel for every metric: every net new sale, every expansion, every churn, and every expense. Let’s use net dollar or net revenue retention as an example. They can use this to calculate what CAC looks like in real time.

Sales Recruiting 299

Sales Recruiting Sales Hiring Scale Engineering 299

Intercom, Inc.

FEBRUARY 11, 2020

A retention campaign that paints a commercial relationship as a personal one will always be awkward at best and at worst will create ill will. Here’s three better ways to create retention campaigns that feel genuine and actually work: Focus on how your product helps. 3: Proactively monitor and manage value.

Retention 282

Retention Sales Hiring Churn Onboarding 282

SaaStr

FEBRUARY 9, 2024

Everything from hiring on the GTM side to layering in a sales-led motion into PLG. From a Go-To-Market perspective, Zapier uses a hybrid model that involves a combination of freemium offerings, subscription plans, and partnerships. Let’s dive into what’s making that hybrid model successful: PLG and Sales Led?

Scale 317

Scale Sales Hiring Sales Marketing 317

FastSpring

MARCH 15, 2021

Do you know what’s better than one sale? Multiple sales that happen automatically. That’s the beauty of subscription models. While implementing a subscription model means ongoing revenue, it also brings up many challenges for managing those subscriptions. Why Shift to a Subscription Revenue Model.

Payment Features 147

Payment Features Payment Services Subscription Payment Solutions 147

SaaStr

MARCH 17, 2020

Hired talked about how they’re giving companies unprecedented flexibility for tech hiring. Go to Hired’s website to learn more about their news. CustomerSuccessBox announced “Sheldon,” a new AI-engine to help customer success teams improve MRR Retention. Predictable Revenue. com/matched. ActiveCampaign . ProfitWell.

Sales Hiring 233

Sales Hiring Scale Payment Features Marketplace as a Service 233

FastSpring

MARCH 3, 2023

Most billing and subscription management solutions let you: Build various trial and subscription models (e.g., free or paid trial and usage-based or fixed price subscriptions). Manage active subscriptions (e.g., Send invoices and/or payment notifications.

Payment Services 142

Payment Services Payment Features Merchant Services Payments 142

Clouded Judgement

JUNE 19, 2024

My hope is that this analysis can provide startup entrepreneurs with a framework for how to manage their businesses around SaaS metrics (e.g., net retention and CAC payback). On the other hand, if your net revenue retention is 120%, you only need to grow new logo revenue 10% to be a “high growth” business.

Cloud 318

Cloud GCP(Google Cloud Platform) Software Azure 318

Intercom, Inc.

AUGUST 29, 2019

In this week’s episode we’ve dug down into the podcast vaults to bring you some of the best insights shared by our guests about scaling sales. It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. Hiring for sales with John Barrows.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

Totango

OCTOBER 20, 2022

Hiring team members with the right customer success manager skills is critical for the effectiveness of your CS team and strategy. Here we’ve identified the 13 most essential qualities to consider when hiring a CS manager. What Skills Are Required for a Customer Success Manager? Persuasion Skills.

Sales Hiring 97

Sales Hiring Customer Success Sales Recruiting Technical Review 97

SaaStr

MARCH 9, 2022

Some ideas Clayton shared included playing around with your pricing tiers and subscriptions, offering premium services, expanding into adjacent products, trying out transaction-based pricing, monetizing multiple sides of the market, and offering a white-label option for your product. Increased Revenue Retention. Do Right By Customers.

Revenue 261

Revenue Sales Hiring Leadership Scale 261

ChurnZero

JANUARY 24, 2022

Building a business from the ground up always has its challenges, but maintaining a subscription-based business can be particularly difficult due to its ongoing nature. One of the most effective ways to run a subscription-based business is through a customer-centric strategy. You might be wondering, what is customer centricity ?

Payment Features 98

Payment Features Subscription SaaS Payments Sales Hiring 98

Chart Mogul

SEPTEMBER 17, 2020

While I was researching this topic, I reached out to our Customer Success and Sales teams to see if many customers were coming to them with questions about MRR. Because MRR is based on subscriptions, it has a strong forward-looking element. Example: A customer pays $60 for an annual subscription. How do you calculate MRR?

Payments 145

Payments Revenue Payment Features SaaS Payments 145

Clouded Judgement

AUGUST 25, 2023

We built an application layer on top of our data layer, which provides a comprehensive set of tools and features that enable our customers to easily turn consumer learnings into insights and actions to drive revenue growth without the need to hire sophisticated and expensive in-house engineers.

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246

ChurnZero

JULY 2, 2021

Choosing between Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) as your north-star growth metric isn’t an either-or question. In this article, you’ll learn: Differences between Net Revenue Retention, Gross Revenue Retention, and Customer Retention with definitions and examples.

Retention 97

Retention Revenue Sales Hiring Churn 97

SaaStr

MARCH 15, 2024

His first company was Personify and he went on to be a VP of Developer Relations at Salesforce, then hire number 11 at Dropbox, CEO at Heroku, and an investor and on many boards before landing as the current CEO at Vimeo. How Does Vimeo Handle Long-Tail PLG vs. a Very Sales-Led Motion? This is how Adam ended up at Vimeo. Who Owns Free?

AI Search 273

AI Search SaaS Advertising Sales Hiring 273

SaaStr

SEPTEMBER 25, 2024

For somewhat later-stage companies or those that are more Enterprise-oriented with longer sales cycles, quarter-over-quarter numbers tend to work better. Page or tab one includes all the relevant metrics, and an extra tab might include additional assumptions or how the sales team will grow. They’re looking for excellent retention.

Metrics 184

Metrics Sales Hiring Retention Churn 184

Tom Tunguz

MARCH 8, 2016

This evolution demands a focus on retention, upsell and cross-sell. The business has just released its product and has one fully ramped account executive with a quota of $600,000. On average, this account executive and all future once hired attain 75% of their quota. per month, and has no account expansion.

Scale 140

Scale Startup Revenue Sales Hiring 140

Sales Hacker

AUGUST 7, 2024

He previously built the pre and post sales solutions team at mParticle from zero to supporting hundreds of enterprise customers. Should your sales engineers also implement the software? For us in the early stages, we went down the path of hiring a solutions person (in this case the person was myself!)

Underperforming Technical Team 121

Underperforming Technical Team Technical Review Sales Hiring Scale 121

Clouded Judgement

OCTOBER 3, 2024

My hope is that this analysis can provide startup entrepreneurs with a framework for how to manage their businesses around SaaS metrics (e.g., net retention and CAC payback). On the other hand, if your net revenue retention is 120%, you only need to grow new logo revenue 10% to be a “high growth” business.

Cloud 167

Cloud Software Benchmarks Retention 167

InsightSquared

MAY 7, 2019

Sales is the Growth Engine. Sales is the engine driving SaaS company value. Top and bottom line performance are totally dependent on the sales organization and its performance. And sales expense is typically the largest expense item on a growth SaaS company’s income statement. Typical SaaS Sales Metrics.

Scale 102

Scale Sales Hiring Metrics Sales 102

Clouded Judgement

DECEMBER 21, 2023

My hope is that this analysis can provide startup entrepreneurs with a framework for how to manage their businesses around SaaS metrics (e.g., net retention and CAC payback). On the other hand, if your net revenue retention is 120%, you only need to grow new logo revenue 10% to be a “high growth” business.

Cloud 184

Cloud Software Benchmarks Retention 184

Clouded Judgement

APRIL 11, 2024

My hope is that this analysis can provide startup entrepreneurs with a framework for how to manage their businesses around SaaS metrics (e.g., net retention and CAC payback). On the other hand, if your net revenue retention is 120%, you only need to grow new logo revenue 10% to be a “high growth” business.

Cloud 184

Cloud Software Azure AWS 184

SaaSX

FEBRUARY 5, 2020

Here’s a super basic overview of the key P&L areas we typically use: Revenue Cost of Goods Sold (COGS) Sales & Marketing Expenses (S&M) Research & Development Expenses (R&D) General & Administrative Expenses (G&A). Not Utilizing a Proper SaaS Chart of Accounts. This INCLUDES headcount-related expenses.

Finance 118

Finance Sales Hiring Headcount Scale 118

Point Nine Land

APRIL 24, 2019

That’s the mantra for most SaaS and subscription companies today. Startups buy ads, set up new technology and build out sales and marketing teams. When companies don’t start with a retention strategy at its core, the potential revenue loss is staggering. If you want to join us, we’re hiring.) Try Brightback now.

Retention 76

Retention Strategy Sales Hiring Scale 76

Clouded Judgement

SEPTEMBER 12, 2023

My hope is that this analysis can provide startup entrepreneurs with a framework for how to manage their businesses around SaaS metrics (e.g., net retention and CAC payback). On the other hand, if your net revenue retention is 120%, you only need to grow new logo revenue 10% to be a “high growth” business.

Cloud 176

Cloud Software Benchmarks Retention 176

Clouded Judgement

SEPTEMBER 6, 2024

This is more prevalent in the consumer space (10 minute grocery delivery, ride share, dog walking apps, etc), but also shows up in enterprise sales from time to time. Large balance sheets also often lead to hiring way too quickly. Another risk of over hiring due to a large balance sheet.

Cloud 167

Cloud Scale Venture Capital Sales Hiring 167

Clouded Judgement

APRIL 12, 2023

My hope is that this analysis can provide startup entrepreneurs with a framework for how to manage their businesses around SaaS metrics (e.g., net retention and CAC payback). On the other hand, if your net revenue retention is 120%, you only need to grow new logo revenue 10% to be a “high growth” business.

Cloud 167

Cloud Software Benchmarks Retention 167