SaaStr

JUNE 1, 2025

Skipping Founder-Led Sales : You cant outsource the early sales process. If you hire reps who cant handle rejection or dont know how to compete against other vendors, theyll struggle. But if you dont already have a repeatable sales process and at least two reps hitting quota, a VP of Sales will just burn cash trying to figure it out.

Outsourcing Services 179

Outsourcing Services Sales Hiring Scale Enterprise 179

Incredo

MAY 20, 2019

As a SaaS vendor, you should be familiar with how competitive the environment in this field is. Vendors like you react at the same rate and come up with helpful applications for the cloud paradigm. Vendors like you react at the same rate and come up with helpful applications for the cloud paradigm.

Outsourcing Services 220

Outsourcing Services Marketing SaaS Business 220

Neil Patel

OCTOBER 20, 2020

The best HR outsourcing services exist to make your life easier. However, there are a ton of service providers on the market. How to choose the best HR outsourcing service for you. There are countless different HR outsourcing services to choose from. Types of services.

Outsourcing Services 143

Outsourcing Services Outsourced Development Sales Recruiting Sales Hiring 143

Intercom, Inc.

APRIL 30, 2020

And as businesses, we could all use partners to forge stronger relationships with our customers. So today we’re excited to announce two new programs for Intercom app builders and service providers: the App Partner Program and the Service Partner Program. That’s what we’ll do as partners.

Outsourcing Services 223

Outsourcing Services Outsourced Development Consulting Retention 223

SaaStr

APRIL 23, 2021

Q: What are your thoughts on outsourcing customer support? There are certainly cons to traditional outsourced support vs. highly trained support that works right inside your company. At least you know the vendor is there, but many of your customers will need more than just … a frustrating bot. Support only from bots.

Outsourcing Services 185

Outsourcing Services AWS Customer Support Scaling 185

The Daily Egg

JUNE 8, 2020

Modern payroll solutions have made it possible to run and process payroll in-house instead of outsourcing to a third-party payroll firm. The post The Best Payroll Software and Services appeared first on The Daily Egg. Precision is arguably the most important aspect of running payroll.

Outsourcing Services 319

Outsourcing Services Payment Solutions Payment Services Software Review 319

SaaStr

JUNE 4, 2025

All deposits and card issuance are handled by partner banks like Bancorp and Stride. For B2B/SaaS companies: consider which operational complexities you can outsource to specialized partners to focus resources on your core differentiator. #8. This partnership approach allowed massive scaling without banking regulatory overhead.

Outsourcing Services 185

Outsourcing Services Scale Banking Customer Lifetime Value 185

Stax

FEBRUARY 19, 2025

There is a constant debate regarding the cost benefits and challenges of outsourcing customer support when looking into adding payment integration features for your software users. An outsourced integrated payments support team could also assist business software users with their unique issues or questions about security and compliance.

Outsourcing Services 88

Outsourcing Services Payments Payment Services Merchant Services 88

SaaStr

APRIL 9, 2025

Professional Services is $700 Million, or About 8% of Revenue Workday like Salesforce needs to do a ton of services to get deployments going, but they mostly outsource is to third parties. The real number of dollars going into Workday deployments per year is many billions, but most is done by partners.

Outsourcing Services 269

Outsourcing Services Scale Systems Review AI 269

FastSpring

OCTOBER 16, 2024

And typical payment service providers won’t help you with most of those concerns. Luckily, FastSpring isn’t just a payment service provider — we’re a merchant of record, which means you can outsource the entire cross border transaction process to us , and we’ll handle all the complexities that come with it.

Merchant Services 158

Merchant Services Payment Services Payment Methods Outsourcing Services 158

Clouded Judgement

AUGUST 16, 2024

Subscribe now The Great Services-To-Software Rotation There's a lot of debate right now about the economic impact of GenAI. In reality, GenAI is poised to drive an epic shift from services spend (both internal and external services) to software spend. That’s a 14:1 ratio of services spend to software spend.

Outsourcing Services 274

Outsourcing Services Cloud Software Outsourced Development 274

SaaStr

DECEMBER 16, 2022

Sam Blond, Partner at Founders Fund, joined Matt Plank, VP of Sales at Rippling, to unlock the secrets to exponential revenue growth. Expose the problem through questions and assumptions, and focus on the differentiation your service provides to gain prospects’ interest.”. Partners won’t show up and send you massive volume on day one.

Outsourcing Services 277

Outsourcing Services Scale Sales Hiring Outsourced Development 277

SaaStr

AUGUST 2, 2021

Aneesa Sayall (VP of Strategic Operations Customer & Partner Org at ServiceNow) interviews Lara Caimi, the ServiceNow Chief Customer & Partner Officer, about the journey to $15 billion and how building partnerships help propel the business. So, what types of partners does ServiceNow have? You scale the hell out of it.

Outsourcing Services 281

Outsourcing Services Scale Scaling Outsourced Development 281

USIO

MARCH 21, 2025

The time spent on these manual tasks could be better used for revenue-generating activities, strategic financial planning, or customer service. In contrast, outsourcing these tasks to a specialized provider eliminates these concerns and reduces overhead costs.

Payment Features 130

Payment Features Outsourcing Services Payment Services Payments 130

Neil Patel

OCTOBER 13, 2020

But the answer more and more business owners are turning to is a simple one: outsourcing. Outsourcing is giving your work to someone else outside of your main business. You could even outsource by shipping a business process like manufacturing overseas. Understand Why You Want to Outsource. Make a List of Common Tasks.

Outsourcing Services 143

Outsourcing Services Outsourced Development Sales Hiring Technical Review 143

SaaStr

NOVEMBER 25, 2021

An investment may anoint one vendor in the space as the preferred vendor over competitors. A BigCo that is already a partner with a startup often does a little more for them when everyone knows they are also an investor. Integrating with one more API is not that big of a deal, and can be outsourced.

Outsourcing Services 351

Outsourcing Services Investment Venture Capital Pricing 351

Neil Patel

MARCH 12, 2021

If you’re feeling overwhelmed, one of the questions you should ask yourself is “should I outsource my blog?” You could split up the work with guest posts , staff bloggers, or outsource your blog completely. They may be turned off if you step back and start outsourcing your blog posts. It depends.

Outsourcing Services 145

Outsourcing Services Outsourced Development Sales Hiring VP of Engineering 145

SaaStr

MARCH 25, 2021

It’s done it by going more upmarket, and better monetizing partners and services. BigCommerce, like many SaaS vendors at scale, is doing a better job at getting more revenue out of existing accounts than adding new ones. Services and partners are also a big part of their growth story.

Outsourcing Services 284

Outsourcing Services Payments Merchant Services SaaS Payments 284

SaaStr

MAY 26, 2021

The last thing the world needs is another one about a boring vendor, telling the world how insightful they are, written by their junior marketing manager. Not hype pieces, or rambling outsourced pieces of content. But it can also be an amazing piece of collateral for prospects to dig in on when they are evaluating a new vendor.

Outsourcing Services 273

Outsourcing Services Scale Leadership Mobile 273

SaaStr

MARCH 31, 2021

It was founded way back in 2005 as an outsourcing company, then developed Windows software to automate scripts and more, and turned this into a powerhouse for automating complex functions integrating Cloud and on-prem. 2005: Started as a tech outsourcing company. Technology partners and SIs are key to growth. 2014: $500k rev.

Outsourcing Services 362

Outsourcing Services Outsourced Development Payment Features Cloud 362

SaaStr

SEPTEMBER 6, 2024

An investment may anoint one vendor in the space as the preferred vendor over competitors. Integrating with one more API is not that big of a deal, and can be outsourced. Pros: Can help solidify an existing partnership. An investment won’t create a partnership. But it can help solidify one that already exists.

Outsourcing Services 308

Outsourcing Services Investment Pricing Enterprise 308

SaaStr

DECEMBER 19, 2019

40% of their revenue comes from partners and the channel. Like Atlassian, Hubspot gets significant revenues from partners that deploy their products to the end customers. In essence, both HubSpot and Atlassian outsource their sales forces in large part to their partners (who then charge for services on top of that).

Outsourcing Services 363

Outsourcing Services Scale SMB Pricing 363

Payrix

APRIL 10, 2025

In todays competitive software market, forward-thinking trade and field service platforms are no longer asking if they should modernize their payment infrastructure, theyre working diligently to source the right payments partner to implement innovative solutions before their competitors beat them to the punch.

Payments 100

Payments Payment Services Outsourcing Services Payment Solutions 100

SaaStr

MAY 1, 2024

And talking to a real human being, especially to a vendor without a brand that is not that well known, often is all it takes. Staff it up today with a new phone number and even an outsourced service to start, and see what happens. They have a couple key questions, often even just one. A little more here: Pick Up The Phone.

Outsourcing Services 281

Outsourcing Services Scale Banking Branding 281

SaaStr

MAY 27, 2025

Some funds are changing their Limited Partner Agreements to reflect this new reality. International Developer Talent Is Reshaping SaaS Economics The Surprise : About 60% of companies already outsource app development , and India is expected to overtake the US in number of developers by 2030.

Outsourcing Services 160

Outsourcing Services Venture Capital Outsourced Development Data 160

SaaStr

SEPTEMBER 11, 2021

That can be fine for an API or similar service, but I find it a big trade-off for an enterprise SaaS or one with significant customer-facing features and workflows. Most VPs of Eng want Product to be their partner, their wing person, to go out and do the external work, and then be their partner in deciding what gets built.

Part-Time VPE 315

Part-Time VPE Outsourcing Services CTO Hire CTO 315

FastSpring

MARCH 25, 2019

Successful software companies across the globe understand that partnering with a full-service ecommerce platform is the key to growing their business. Keep reading to find out why outsourcing your ecommerce can empower you to stay competitive in the global software marketplace.

Outsourcing Services 113

Outsourcing Services Payment Methods Payment Solutions Payment Services 113

SaaStr

AUGUST 5, 2023

— Jason ✨Be Kind✨ Lemkin  (@jasonlk) July 28, 2023 So there’s a strategy I really only see a handful of vendors using, but it really, really works IMHO. Guillaume “G”Cabane of HyperGrowth Partners, ex-VPM at Drift, Segment and Gorgias ran the actually numbers and found something similar. And no, you can’t outsource it.

Outsourcing Services 246

Outsourcing Services Strategy Marketing Content Marketing 246

SaaStr

JANUARY 24, 2022

Take a read if you are still running finance yourself, or just have an part-time outsourced resource. Companies grew more slowly, there was nothing for a CFO to really do for years, and you could sort of outsource everything and just keep an eye on the bank statement. Find accounting firms that outsource different roles.

Finance 330

Finance Outsourcing Services Systems Review Technical Review 330

Buffer Resources

JULY 24, 2024

Put simply, social media automation is outsourcing the repetitive, manual, and sometimes boring tasks in your to-do list to software. Let’s dig into the meaty stuff now and talk about the actual tasks on your never-ending to-do list you can outsource to a software. Manychat or Chatfuel for social media customer service.

Social Media 115

Social Media Outsourcing Services Strategy AI Search 115

SaaStr

MARCH 1, 2024

TJ Nahigian, co-founder and Managing Partner of Base10 Partners, and Luci Fonseca, Partner, deep dive into the current GenAI landscape, incumbents vs. startups, and the six questions founders should ask themselves to drive value from GenAI. Microsoft is a master class in strategy for us.

Generative AI 289

Generative AI Outsourcing Services AI Software Review 289

SaaStr

JULY 15, 2022

But I almost never see mediocre outsource SEO really work for B2B. And the way you get it is whether it’s outbound, generally inbound events or whatever, solve a 10 X pain point, solve a unique pain point that a large enterprise has that other vendors don’t provide. So, thanks man. So hope that’s helpful.

Scale 289

Scale Outsourcing Services Sales Hiring VP of Engineering 289

FastSpring

MAY 20, 2019

There comes a point in your company’s lifecycle when you must decide between outsourcing your ecommerce operations or continuing to keep everything in-house. Keep costs under control — An outsourced agency can mean big bucks, especially if you’re just getting your footing. Outsourced Ecommerce Solution.

Outsourcing Services 104

Outsourcing Services Payment Methods Outsourced Development Payment Solutions 104

SaaStr

FEBRUARY 1, 2022

Or at least — where the co-founder CTO is a true equal partner to the CEO. Want to outsource it instead? Or worse, it’s outsourced to someone or a team that just isn’t great. Q: Dear SaaStr: Why Are So Many SaaS CEOs Former Engineers? I’ve come to almost exclusively invest in founder-CEOs that are or were engineers.

Outsourcing Services 252

Outsourcing Services Engineering CTO SaaS 252

Intercom, Inc.

FEBRUARY 26, 2018

Outsource Undifferentiated Heavy Lifting. Outsource undifferentiated heavy lifting. Since 2006 the era of “Everything as a service” has advanced quickly. Infrastructure as a service is now standard, as are Platform and Software as a service. Understand the potential consequences of outsourcing to young startups.

Outsourcing Services 224

Outsourcing Services Software Review Software Outsourced Development 224

SaaStr

FEBRUARY 3, 2021

Okta is one of the more interesting Cloud and SaaS leaders, growing from its early roots as one of several Cloud identity vendors, to the break-out leader, to expanding its product profile to developers and customer identity, and more. Managing Professional Services Revenue From Just 8% in 2019 to Just 5% Now. And really, beyond.

Outsourcing Services 281

Outsourcing Services Outsourced Development Cloud Banking 281

SaaStr

NOVEMBER 25, 2021

An investment may anoint one vendor in the space as the preferred vendor over competitors. A BigCo that is already a partner with a startup often does a little more for them when everyone knows they are also an investor. Integrating with one more API is not that big of a deal, and can be outsourced.

Outsourcing Services 240

Outsourcing Services Investment Venture Capital Pricing 240