User Pilot

APRIL 24, 2025

This article shares exciting product manager roles focused on retention and churn and showcases standout candidates in the field. Your decisions will be backed by data-driven insights, leveraging A/B testing and user research to optimize the engagement loops and retention strategies that keep users inspired and returning again and again.

Payment Methods 52

Payment Methods Payment Solutions Retention Churn 52

Stax

FEBRUARY 19, 2025

As a SaaS business owner, you are always looking for ways to improve your software and boost your bottom line. When adding payment features for software users, the importance of including customer support for payment processing is no different.

Outsourcing Services 88

Outsourcing Services Payments Payment Services Merchant Services 88

USIO

AUGUST 26, 2024

Whether it’s your CRM, ERP, or accounting software, these tools work in harmony with your current tools. This integration eliminates data silos and ensures a smooth flow of information across all platforms, enhancing overall operational efficiency. Cost-Effectiveness Additionally, SaaS payment systems are cost-effective.

Payment Solutions 130

Payment Solutions SaaS Payments Payments Payment Services 130

Payrix

APRIL 24, 2024

As the last episode of a four-part series on the topic, Andy and Ian tackle how software companies can minimize attrition and why it’s important to the payments conversation. Part 2 – Selling payments to net new customers and your existing software user base. Do payments influence software platform attrition?

Payments 162

Payments Embedded Payments Merchant Services Payment Solutions 162

User Pilot

JUNE 21, 2024

SAP is a major software company offering solutions for enterprise resource planning, supply chain management, human capital management, and other business areas across multiple industries. This will enable SAP to provide a more unified user experience across different software ecosystems and support non-SAP applications. What is SAP?

Business 103

Business Automotive Acquisition Operational efficiency. 103

SaaStr

MARCH 7, 2023

What are companies doing today to scale efficiently? 59% of companies are implementing software cuts. As software lovers, this one can hurt, but it makes sense when spending too much on nice-to-have tools vs. the must-haves. However, there is a significant pivot to efficient growth with a projected improvement in margins.

Outsourcing Services 176

Outsourcing Services Scaling Venture Capital Forecasting 176

Stax

MAY 30, 2024

Field service management software is a system that helps a company monitor and coordinate their employees’ activities off the company’s premises. The software allows managers to view and modify work schedules, orders, inventory, invoices, customer account records, and other records in the database.

Payment Solutions 88

Payment Solutions Merchant Services Payment Services SaaS Payments 88

Blulogix

DECEMBER 31, 2024

Whether its cloud storage, software access, or other services, customers appreciate paying only for what they use. Enhance Retention: Customers are more likely to stay with a service that adapts to their changing needs over time.

Payment Features 52

Payment Features Scaling AI Search Subscription 52

Payrix

MARCH 27, 2024

Software companies need a strategy that can evolve with that demand. Benefits of adding omnichannel payments to your software platform While by no means a new approach, for software companies wanting to make their subscribers’ lives easier, omnichannel payments are now mission critical. They need omnichannel payments.

Payments 130

Payments Payment Methods Merchant Services Payment Solutions 130

How To Buy Saas

MAY 29, 2025

Intelligent Automation for Operational Efficiency Intelligent automation blends robotic process automation (RPA) with AI to streamline complex workflows. AWS explains that intelligent automation (IA) is the process of using artificial intelligence (AI) to make self-improving software automation.

Artificial Intelligence 59

Artificial Intelligence Payment Services Payments SaaS Payments 59

User Pilot

MAY 27, 2025

The role will lead a team of PMs and be responsible for increasing the daily active usage of the browser through improving user engagement, retention, and activation. Growth funnel expertise: deeply understand acquisition to activation to retention, and have a track record of measurable impact. Who would be a bad fit for this job?

Management 52

Management Underperforming Technical Team Scale B2C 52

FastSpring

JULY 16, 2019

Implementing a recurring revenue model helps increase customer retention, improve checkout experience and grow customer loyalty — and at the same time helps to reduce your operating costs by automating payment processing. Benefit #3: Increase Operational Efficiencies. Today’s ecommerce shoppers are global.

Payment Methods 97

Payment Methods Payments SaaS Payments Payment Services 97

SaaStr

AUGUST 7, 2020

I am Matt Garratt, Managing Partner of Salesforce Ventures, and we will be talking about the secrets to building a $1 billion vertical SaaS company, and we’re very fortunate to have two executives from leading enterprise software companies who have done this. These companies can scale really efficiently. Actually, two.

Payment Solutions 208

Payment Solutions Pricing Payments Payment Services 208

CustomerSuccessBox

MAY 17, 2021

So what are the proven hacks to driving customer retention ? The same product is often bought by different people to solve different problems therefore you need to first understand what was the main purpose for buying the customer success software and teach only those features which will help them reach their initial goal or value.

Retention 52

Retention Payment Features Scale SaaS 52

Payrix

APRIL 2, 2024

But, as a software platform, what value added services should you be considering? Andy shares his experience and sheds light on why these services are essential for software companies to consider and how they contribute to the overall payment landscape. On this episode of the PayFAQ: Embedded Payments podcast we delve into just that.

Payments 124

Payments Embedded Payments Merchant Services Payment Services 124

User Pilot

JANUARY 26, 2021

One tool to achieve this is customer journey analytics software. The software delivers context and clarity to the complicated multichannel customer journey. What Is Customer Journey Analytics Software and How Do Companies Use It? Some choices for Customer Journey Analytics Software are Indicative, WebEngage, and Woopra.

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

User Pilot

OCTOBER 8, 2021

Retention shows you the percentage of customers who stick around relative to the first time they used your product. So even though Pendo's data visualization is quite flashy, it loses out compared to Userpilot in terms of operational efficiency. Pendo Analytics Feature #4: Retention. Feature Clicks. Track Events.

Software Review 98

Software Review Systems Review Onboarding Retention 98

User Pilot

JULY 17, 2024

Customer persona : Aids in developing retention strategies by understanding the needs and behaviors of loyal customers. Customer persona : Reflects the profile of existing customers to improve retention. His decision-making is driven by a need for security and operational efficiency. Buyer persona example.

Technical Review 105

Technical Review Software Review Market Research Interviewing 105

User Pilot

JULY 22, 2024

For example, ClearCalcs , a structural design software utilizing business analytics and cohort analysis , pinpointed the precise stage where users were dropping off during onboarding and created personalized onboarding flows to help users move forward. Many real-life companies benefit from business analytics. Data visualization with Tableau.

Business 104

Business SaaS Machine Learning Artificial Intelligence 104

User Pilot

JUNE 22, 2023

Reducing customer support loads can enhance the customer experience , increase customer retention , reduce customers churn , and build customer loyalty. Increase customer retention and minimize churn : When you reduce the load on your customer team, the ticket resolution time decreases. Reduce customer support load with Userpilot.

Customer Support 96

Customer Support Underperforming Technical Team Social Media AI Search 96

InsightSquared

AUGUST 14, 2019

Using more advanced machine learning programs and through the input of historical and transactional customer data, these programs help build propensity models for sales forecasting, customer acquisition, and retention strategies. Using data in decision-making processes over time can have insurmountable effects on a sales team’s success.

Artificial Intelligence 91

Artificial Intelligence Sales Recruiting AI Forecasting 91

ChurnZero

JUNE 12, 2020

Customer feedback metrics: Customer Success Operations analyzes customer satisfaction survey (such as NPS, CSAT, and CES) findings to inform leadership on areas of opportunity for development. Customer experience metrics: Customer Success Operations monitors service quality and productivity as it relates to overall operational efficiency.

Customer Success 80

Customer Success Scale Underperforming Technical Team Sales Hiring 80

Sales Enablement, SaaS and Growth

MARCH 23, 2020

I leveraged many of the 52 mental models while working at various software as a service (SaaS) companies, but in truth, they can be applied anywhere, regardless of industry. Operational efficiency. Agile Agile software development has been such a success that people now apply the “agile” moniker to a broad range of areas.

Underperforming Technical Team 215

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 215

Stax

JANUARY 3, 2024

Learn More Key Features to Look for in an mPOS System When selecting a mobile point of sale system, certain key features are essential to ensure that the system meets a business’s specific needs and enhances operational efficiency. Regular POS software updates and security patches are important to protect against new threats.

Point of Sale 88

Point of Sale Payment Methods Payment Solutions Payment Services 88

User Pilot

AUGUST 22, 2024

By digitizing and automating the onboarding process , you can also improve operational efficiency, reduce manual errors, and reduce the load on your staff. Such a positive customer experience can lead to increased retention and loyalty , and encourage clients to explore additional offerings, driving account expansion.

Payment Services 111

Payment Services SaaS Payments Onboarding Payment Solutions 111

Stax

MARCH 6, 2024

As the business landscape continues its unstoppable evolution, the necessity for operational efficiency and innovation becomes even more pronounced. Setting up recurring payments Select a Recurring Billing Software Platform: The solution you choose must support recurring payments and integrate seamlessly with your existing operations.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Features 88

Panintelligence

JUNE 20, 2024

One effective strategy is the integration of advanced analytics into their software products. White label analytics refers to the practice of integrating a third-party analytics solution into your own software product, rebranding it as your own. This seamless integration can lead to higher user satisfaction and retention rates.

SaaS 59

SaaS Business Technical Review Operational efficiency. 59

Neil Patel

JULY 31, 2021

For example, you might use Google Analytics or email automation software to measure your success rates. Their customers typically want help with streamlining their operational efficiency. To help their customers, LegalSuite offers a free eBook with ways to make their legal operations run more efficiently.

Software Review 145

Software Review Social Media Sales Funnel Branding 145

Stax

JANUARY 29, 2024

As industry leaders in billing software, our mission is to help our customers work more efficiently, recover more revenue, and effortlessly collect invoices. Efficiently manage payments and invoicing processes, reducing manual errors and enhancing overall operational efficiency.

Stax 88

Stax Payments Payment Services Payment Features 88

Blulogix

JANUARY 23, 2024

Inefficiencies in this area can cause revenue loss, diminish customer satisfaction, and inflate operational expenses. BluIQ is meticulously engineered to refine and automate all facets of subscription billing, enhancing precision and operational efficiency.

Payment Features 52

Payment Features Payment Services Payments Subscription 52

Subscription Flow

FEBRUARY 14, 2024

The reason why in today’s day and age a CRM software can be of assistance to a B2B company is by managing all the needs of its customers (the way Salesforce membership management does). Salesforce is the top supplier of cloud-based CRM software worldwide. Why is it such a popular CRM in 2024? What is Salesforce?

Payment Features 52

Payment Features Payment Solutions SaaS Payments Payments 52

Blulogix

FEBRUARY 19, 2024

It involves the strategic use of data for decision-making, the flexibility of pricing and subscription models, and the technological integration necessary for operational efficiency and superior customer engagement.

B2B 52

B2B Payment Features Subscription Operational efficiency. 52

Valuize Consulting

SEPTEMBER 23, 2024

The digital world of B2B SaaS is evolving, and with it, the expectations on software providers. For B2B SaaS companies, this means charging based on measurable outcomessuch as increased revenue, cost savings, or operational efficiencies. Relying on hefty upfront fees without demonstrating product value is quickly fading.

Payments 52

Payments SaaS Payments B2B Pricing 52

Valuize Consulting

SEPTEMBER 23, 2024

The digital world of B2B SaaS is evolving, and with it, the expectations on software providers. For B2B SaaS companies, this means charging based on measurable outcomes—such as increased revenue, cost savings, or operational efficiencies. Relying on hefty upfront fees without demonstrating product value is quickly fading.

Payments 52

Payments SaaS Payments B2B Pricing 52

Blulogix

FEBRUARY 22, 2024

As these sectors continue to evolve, the importance of end-to-end integration, automated order activation and provisioning, and efficient data mediation and rating becomes increasingly apparent. Why It’s Important: Speed and Efficiency: Significantly reduces the time to market for services, enhancing customer satisfaction and retention.

SaaS 52

SaaS B2B Operational efficiency. Pricing 52

User Pilot

JUNE 24, 2024

Customer communication management is important because it enhances customer satisfaction , retention, operational efficiency, insights, brand image, and conversion rates. Increased customer retention : Satisfied customers are more likely to remain loyal.

Communication 59

Communication Management Technical Review Software Review 59

Blulogix

OCTOBER 11, 2023

To thrive in this dynamic environment, MSPs must continually seek ways to enhance operational efficiency, reduce costs, and maximize profitability. Operational Costs: Evaluate the reduction in operational costs resulting from automation and efficiency gains.

Engineering 52

Engineering Management Technical Review Software Review 52