SaaStr

APRIL 9, 2024

Going Higher Up the Stack It’s crucial that you’ve got several different software development kits and APIs that help you embed that AI into specific applications, products, and solutions. CrushBank is seeing support engineers onboarding faster, increasing the number of help desk tickets to close, and decreasing the time to resolution.

AI 215

AI Outsourcing Services Outsourced Development Government 215

Sales Hacker

OCTOBER 5, 2018

Sales onboarding – every company does it, but few do it as well as they’d like. According to a report from The Sales Management Association, 62% of companies consider themselves to be ineffective at onboarding. Taking a Page from Agile Software Development. This need for speed gave way to agile development methods.

Onboarding 81

Onboarding Sales Hiring Underperforming Technical Team Sales 81

Audacix

AUGUST 22, 2022

SOC 2 certification is a way for SaaS businesses like yours to implement and prove their successful implementation of a security program that protects your customer's data, your intellectual property and your reputation as a responsible independent software vendor (ISV). It signals to your customers that your software is safe for them to use."

Software Review 75

Software Review Development Team Review Systems Review Software 75

CloudGeometry

MARCH 22, 2022

Part 3: Measurement One of the great breakthroughs of SaaS as a business strategy is in how it puts users and subscribers front and center of software development and keeps them there. Customer-centric software delivery SaaS sets solving customer problems as its north star. It makes no difference to anyone but you.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

User Pilot

MARCH 19, 2024

Userpilot can help you announce new features , onboard users, collect feedback, and analyze their performance. A feature rollout is a software development technique involving a gradual release of new features and updates. The development cycle, in some cases, lasted years (think Windows XP, Vista, etc.).

Software Development 99

Software Development Scale Development Benchmarks 99

User Pilot

OCTOBER 27, 2023

Personalized onboarding can help enterprise users learn how to best use the product in less time. Product-led growth (PLG) for enterprise customers is a business strategy that focuses on using the product itself as the main driver of customer acquisition , retention, and expansion within the enterprise software market.

Enterprise 99

Enterprise Business Scale Customer Lifetime Value 99

User Pilot

SEPTEMBER 29, 2023

Regardless of the context, there are some fundamental principles guaranteed to improve your workflow: align your priorities with business goals, ensure you collaborate across your cross-functional team, adopt an Agile mindset, and don't lose focus on the importance of onboarding. What is product development?

Development 99

Development Software Review Sales Recruiting Technical Review 99

SaaStr

JUNE 19, 2021

How simple was it to set your customer up with onboarding and implementation? But Wong offers a word of caution: “If you don’t get your ICP right, you kind of become this custom software development shop for your top customers.” How sticky is your product? Keep your eyes on the prize of your ultimate ICP. .

Sales Hiring 156

Sales Hiring Scale Marketing Sales 156

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Average salary: $95,566/yr. Average salary: $46,035/yr.

Sales Hiring 97

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 97

User Pilot

FEBRUARY 21, 2022

Interactive user guides improve user onboarding and drive product adoption. When it comes to creating online user guides, you have two options: build the software in-house, or use a product walkthrough tool. for user onboarding ), and offering self-service support with a Resource Centre can help your users expand their knowledge base.

SaaS 93

SaaS Onboarding Marketplace as a Service Engagement 93

User Pilot

JANUARY 30, 2023

Using onboarding checklists to help users reach activation as soon as possible, like Userpilot. Adding interactive walkthroughs to make the onboarding process more engaging, like Kommunicate. Creating onboarding videos and allowing users to choose their path, like Tolstoy. They include: Innovators. Innovators (2.5%

Technical Review 92

Technical Review Software Review Underperforming Technical Team Education 92

User Pilot

MARCH 27, 2023

Software developers can use product analytics to optimize their technical performance. Tracking their progress helps you tweak the onboarding process to make sure they don’t miss it. Finally, design user onboarding experiences to help users discover relevant features only. If there’s no demand, kill them.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

User Pilot

JUNE 6, 2023

Funnel analysis allows teams to optimize conversions at the key stages of their journey, like the sign-up process or onboarding. Software developers benefit from product data by gaining insights into how the product is performing. For example, you could look at how users progress through an onboarding flow.

Data 65

Data User Experience Churn Retention 65

User Pilot

MARCH 29, 2023

Userpilot is a product onboarding tool with user feedback and analytics features. Software developers will be interested in digital analytics that focus on the technical performance of the website, like bug reports or uptime. The kinds of metrics you want to track will affect the choice of software that you will use.

Data 88

Data Social Media Customer Lifetime Value Acquisition 88

Intercom, Inc.

MARCH 11, 2021

From his background in software development and project management, Farhan learned how a data-driven approach is key when it comes to scaling your business – but for this to be effective, you need to keep your customer at the heart of everything you do. My background, as you outlined, started as a developer.

B2C 118

B2C B2B Scale Strategy 118

User Pilot

JULY 17, 2023

The responsibilities of product teams include facilitating product discovery , launches and releases , customer onboarding , feature adoption, and account expansion. A product team structure is how a business organizes the product team to best support software development. What is a product team structure?

SaaS 89

SaaS Scale Leadership Customer Lifetime Value 89

User Pilot

APRIL 6, 2023

Developing and releasing sophisticated products with all the bells and whistles imaginable might seem like a great idea. After all, you want your newly released software to be as good as it gets when it’s finally launched, right? Why do developers overengineer software products? Follow product vision.

Underperforming Technical Team 95

Underperforming Technical Team Management Interviewing Scale 95

Totango

DECEMBER 1, 2021

The agile approach is borrowed from the software development industry, where it is used to optimize collaboration between development teams and clients. You can define KPIs for any stage of the customer journey , including onboarding, adoption, and expansion. Develop an Agile CS Execution Plan.

Innovation 96

Innovation Customer Success Scale Government 96

Stax

FEBRUARY 15, 2024

The writing on the wall is clear—businesses need to start accepting digital payments and software providers need to start offering payment services one way or another. TL;DR An independent software vendor (ISV) develops and sells software applications independently of hardware manufacturers.

Payment Services 88

Payment Services Merchant Services SaaS Payments Payment Methods 88

User Pilot

MAY 30, 2023

For example, our salesperson may use your software to track and organize leads. Userpilot is a product growth and user onboarding tool designed to drive user adoption for SaaS companies. For example, the software developer persona may be critical for a product handling API integrations while accounting for only 2% of your user base.

Social Media 97

Social Media Interviewing Underperforming Technical Team Product Marketing 97

Audacix

AUGUST 25, 2022

You're reading this because you know the software that you're building or maintaining needs to be assessed for security vulnerabilities. You could just land that big new enterprise customer by making sure you answer these 10 critical software cybersecurity questions in your response.

Outsourcing Services 52

Outsourcing Services Software Review Outsourced Development Cybersecurity 52

OpenView Labs

MAY 20, 2021

The same was true when I ran the People function at a software development consultancy that doubled its headcount to ~100 while reducing attrition from 40% to 5% voluntary in 18 months. And once developed, it should occupy, along with Values, a marked amount of time in onboarding/re-boarding processes.

Scale 84

Scale Underperforming Technical Team Headcount Software Review 84

ProfitWell

MARCH 12, 2020

Subscription businesses do a lot of onboarding, especially if they’re a SaaS business. Smooth onboarding processes are beneficial for customers because they decrease friction. Customers can learn your products faster, thanks to effective onboarding. Similarly, efficient employee onboarding saves time and capital resources.

SaaS Payments 59

SaaS Payments Subscription Payment Features Payments 59

Intercom, Inc.

APRIL 24, 2019

Preparing for interview questions in software engineering is almost a full-time job. If you are a graduate software engineer and getting ready for your first job interviews, here are the different areas you should focus on. General software engineering interview questions. How do you support people during onboarding?

Software Engineering 26

Software Engineering Interviewing Software Review Engineering 26

How To Buy Saas

MARCH 27, 2024

Debugging and troubleshooting are essential skills for any software developer. The ability to methodically track down bugs and fix issues in code is crucial for writing stable, production-ready software. While debugging can often be frustrating and time-consuming, it is a mandatory part of the development process.

Software Review 52

Software Review Software Outsourced Development Systems Review 52

SaaSOptics

MAY 19, 2022

Every dollar you spend on customer acquisition—whether through sales and marketing costs or software tools—attributes to your total customer acquisition cost. . You have a poor onboarding process. A public marketplace for templates, plugins, and software development agencies. You have poor product/market fit.

Acquisition 59

Acquisition Scale Strategy Software Review 59

TriTuns

NOVEMBER 13, 2018

What this means for customer success teams is that they need to ensure they have the expertise, experience, tools, and methodologies to help their customers address user behavior change and ensure software adoption over the long-term. You will probably need to educate your customers on effective software adoption practices and methods.

Customer Success 49

Customer Success Technical Review Scale Software Review 49

User Pilot

APRIL 26, 2024

Do that by choosing the right customer tracking software for your business. To help you out, we’ve come up with a list of the 13 best customer-tracking software solutions in the industry. TL;DR Customer tracking software helps you monitor and analyze your users’ behavior across different channels. Let’s dig in!

Software Review 86

Software Review Software Scale Systems Review 86

CustomerSuccessBox

DECEMBER 12, 2019

Can a software developer do sales? But it is impossible for the customer success team to improve the onboarding process, retention, MRR growth, upsell etc in one quarter or even one year. For example, if you want the onboarding process to be more effective then one month timeline won’t be enough.

Customer Success 59

Customer Success Sales Hiring Scale Underperforming Technical Team 59

The Angel VC

NOVEMBER 29, 2013

It’s hard to give you a benchmark, since your conversion rate not only depends on the quality of your product and the onboarding experience but also on many other things such as leads quality, pricing and many other factors. Web analytics software, billing systems, self-made databases,), which often leads to inconsistencies.

Scale 190

Scale Startup SaaS Customer Lifetime Value 190

Valuize Consulting

SEPTEMBER 8, 2022

These standardized procedures include processes such as customer onboarding and offboarding , customer success planning through hands-on approaches and via a scaled approach, and risk identification, mitigation and reduction.

Customer Success 52

Customer Success Scale Entrepreneurship Leadership 52

TriTuns

NOVEMBER 13, 2018

What this means for customer success teams is that they need to ensure they have the expertise, experience, tools, and methodologies to help their customers address user behavior change and ensure software adoption over the long-term. You will probably need to educate your customers on effective software adoption practices and methods.

Customer Success 40

Customer Success Scale Technical Review Software Review 40

Intercom, Inc.

AUGUST 15, 2019

If an organization’s founders aren’t designers and don’t come from a background where well-designed products played a key role in their lives, it can often be the last discipline to be brought onboard the team. People stopped asking me to design software and said: “Jeff, we’re also having all these same problems.

Underperforming Technical Team 179

Underperforming Technical Team Scale Innovation Startup 179

BetterCloud

AUGUST 28, 2020

This app will increase our software development team’s productivity by 325%,” you think to yourself. Many of our customers automatically copy a specific person on a “welcome” email during the onboarding or offboarding process. Choosing the right SaaS applications is a long and often winding process for IT.

Software Review 52

Software Review Software Development Onboarding Software 52

Valuize Consulting

JUNE 10, 2020

C ustomer success processes in B2B software businesses today are often inefficient, siloed and lacking scalability. Perhaps it was fueled by all of the strategic expertise, funding and time required to develop a category-leading customer success strategy—one that transforms your company’s revenue retention and expansion metrics.

Customer Success 40

Customer Success Engineering Scale Technical Review 40

User Pilot

SEPTEMBER 29, 2023

The main responsibilities of growth teams are user onboarding optimization , user engagement, conversion rate optimization, user education, and data analysis. Growth engineer : This is a software developer or engineer who focuses on implementing technical solutions to support growth initiatives.

Scale 104

Scale Software Review SaaS Technical Review 104

SaaStr

JUNE 14, 2023

“The fastest company will always win,” says Daniel Dines, CEO and Founder of UiPath, one of the fastest-growing software companies in the world. Ten years ago, no one would have guessed Europe would generate the largest software IPO globally, yet UiPath has done it, and net retention is 144%.

Scale 196

Scale Artificial Intelligence Technical Review Software Review 196