SaaStr

FEBRUARY 5, 2025

The key takeaway is that full automation is the new expectation, and it takes time and resources to build, but the cost will go down with advancements in technology and infrastructure. The models used by the company are changed often, with different steps having different models, and the team tests something new every week.

New CTO 167

New CTO CTO Artificial Intelligence SMB 167

Neil Patel

JUNE 17, 2025

I’ve seen countless businesses transform their growth by attracting loyal buyers instead of constantly chasing new shoppers. Take the X post by Cloudflare CTO Dane Knecht below for example. Plus, the cost to acquire new customers keeps rising. Use these metrics to keep track. a month or a quarter).

Branding 90

Branding New CTO CTO Technical Review 90

TechEmpower SaaS

JULY 24, 2023

The conversations are interesting and varied because they’re about new, exciting, different things. Still, if you’re a business leader and your developers haven’t asked you these questions, look for a Fractional CTO to help navigate the critical early stage of development. What are your key Startup Metrics ?

Innovation 780

Innovation Development CTO Hire Technical Review 780

Crafty CTO

JUNE 18, 2025

Sharma shows us some significant new capabilities arriving in Copilot, and with her team presents a couple different agentic app solutions. I didn’t see anything new; I just saw obvious points made as if I knew nothing about other tools or the current state-of-the-art in AI Coding.

Engineering 52

Engineering AI Search AI Payment Solutions 52

TechEmpower SaaS

JULY 31, 2023

Next, define what you need from a metrics and reporting standpoint. Startup Metrics with Dave McClure Dave McClure has a great presentation on Startup Metrics where he points to some additional metrics that are useful to consider: A : Acquisition - Where / what channels do users come from?

Metrics 390

Metrics Startup Scale New CTO 390

Sales Hacker

FEBRUARY 18, 2025

If one new AE has a hundred calls made a week, and the other has three hundred, and is converting more of them, Well, that’s a pretty good sign that the second one is more effective. You know, you mentioned people that are constantly having new contextual experiences, high intensity, high in curiosity, like. Scott Barker: Yeah.

Sales Hiring 98

Sales Hiring CTO Hire Scale VP of Engineering 98

SaaStr

DECEMBER 20, 2023

In the latest installment of SaaStr’s What’s New series – where we sit down with the leaders in SaaS and Cloud for the inside scoop on what’s top of mind and what’s new, SaaStr CEO and Jason Lemkin chats with the CEO of ZoomInfo , Henry Schuck. So, what’s new at ZoomInfo? ” And there can be some truth to that, right? .”

New CTO 312

New CTO Scale Sales Hiring CTO Hire 312

TechEmpower SaaS

OCTOBER 9, 2023

With Generative AI and LLMs, new avenues for improving operational efficiency and user satisfaction are emerging every day. Beyond merely retrieving relevant information or documents based on a query, LLMs can generate entirely new content or responses tailored to a user's specific request. Strive for a balanced outcome.

AI Search 519

AI Search Artificial Intelligence Generative AI AI 519

SaaStr

JULY 13, 2020

If the metrics don’t make sense, don’t invest. I can think of one exception that is a unicorn now, but otherwise, if the metrics are a bit baloney (e.g., Great CEO But Mediocre CTO. Sometimes, you can grow quickly at $1m-$2m+ ARR growing quickly even with a mediocre CTO. A mediocre CTO can’t keep up.

Technical Cofounder 303

Technical Cofounder Investment New CTO CTO 303

TechEmpower SaaS

NOVEMBER 13, 2023

We recently completed a web-based application that uses a unique algorithm to match professionals with new career opportunities. This isn’t just our opinion - our startup metrics prove it! Drop-off on the first page of an application is bad news. cto , infotech , innovation , product , project , saas

Generative AI 443

Generative AI Artificial Intelligence AI New CTO 443

SaaStr

JULY 21, 2020

You should already know your MRR, cash burn, NPS, all your key metrics almost immediately after the month ends. List your top few key metrics (MRR, growth, cash burn, NPS, etc). Your investors and others will learn a lot more hearing about sales from your VP of Sales, your CTO co-founder … and not you. So send it out!

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Sales Recruiting New CTO Scale CTO 363

SaaStr

FEBRUARY 7, 2023

The goal is to help each other learn something new, find mentorships, create partnerships, and exchange strategies. Take a look at just some of the topics and mentors hosting Braindates: Core metrics to track for SAAS with Tarush Aggarwal, Founder & Ceo at 5X Pricing as a growth lever – How, what, why?

VP of Engineering 293

VP of Engineering Technical Cofounder Outsourcing Services CTO Coach 293

Tom Tunguz

OCTOBER 28, 2024

On Monday, at TC Disrupt Colin Zima CEO of Omni , Jordan Tigani CEO of Motherduck , Daniel Svnova CEO of Superlinked & Toby Mao CTO of Tobiko Data who are leading the evolution of the Post Modern Data Stack discussed the trends they are seeing. Customers are excited about new architectures that significantly reduce cost.

Trends 246

Trends Data New CTO CTO 246

Tom Tunguz

JULY 8, 2020

This modern architecture for data analysis, operational metrics, and machine learning enables companies to process data in new ways. Werner Vogels, CTO of Amazon wrote about how Amazon uses cloud data lakes to operate their business. Cloud Data Lakes are a trend we’ve been excited about for a long time at Redpoint.

Data Analysis 258

Data Analysis Cloud Data Scaling 258

SaaStr

SEPTEMBER 17, 2020

One of the first things that stood out at the time was JFrog’s highly efficient financial metrics. If the PLG strategy is implemented well with a quick time to value, the cost of acquiring new customers and upselling the customers provides for a very efficient business model.”.

New CTO 280

New CTO CTO Benchmarks Consulting 280

SaaStr

MAY 19, 2023

Don’t use “quarterly MRR”or other weird metrics. Another month of progress, another set of new customers, etc. Share up front why your first CTO left. Generic cold outreach will fail. #4. Don’t fudge the financials. Don’t count deals that haven’t closed as revenue. Don’t combine two months into one. Show the opposite.

New CTO 300

New CTO CTO Banking Cloud 300

SaaStr

NOVEMBER 21, 2019

Since 2010 we’ve seen more startups, funds, and capital than ever before, but with this drastic increase, investors are seeing unexpected new trends reshaping the future of the industry. The panel that we are in is called Is Seed the New Series A, and this is a question that I’ve been asking informally yesterday and today.

New CTO 175

New CTO Sales Hiring B2C CTO Hire 175

SaaStr

JULY 5, 2024

Some are decades-old problems, while others have emerged from this new world we’re in. Also, determine whether you have the right CTO to handle these changes. If they aren’t sure how to integrate AI into your product, ask if you need a new CTO. What are the biggest GTM mistakes founders make? Let’s jump right in.

CTO Hire 209

CTO Hire Sales Hiring New CTO Venture Capital 209

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. But of course, it wasn’t always quite that big!

Part-Time VPE 290

Part-Time VPE Technical Cofounder CTO Hire New CTO 290

SaaStr

NOVEMBER 11, 2022

Jason Lemkin: I think I noticed a pattern, and I wrote it up a couple of years ago and refreshed it, and then I’ll add a new anecdote. And the best CTO I know in the world is the CEO. Then I was the CTO at another YC company, Standard Treasury, acquired by Silicon Valley Bank. But they got bought by Silicon Valley Bank.

Outsourcing Services 243

Outsourcing Services Banking CTO Hire New CTO 243

SaaStr

OCTOBER 24, 2022

Well, in the past several years, there’s been a tremendous number of companies that have built specifically for developers and use this as a way to get into these new markets, to displace incumbents and disrupt the competition. You have the opportunity to upsell new features and capabilities to them. The contract size grows.

Underperforming Technical Team 210

Underperforming Technical Team Outsourced Development Development Part-Time VPE 210

Intercom, Inc.

JUNE 14, 2018

Laura: Metrics one of thing people often ask about. Everyone wants to know which metrics they should actually care about. For example, I can give input on the data base schema if I want to, or if I have a strong opinion, but the CTO or the tech lead makes that final call. Balancing business goals with user needs.

VP of Engineering 190

VP of Engineering Underperforming Technical Team CTO Coach New CTO 190

SaaStr

JULY 10, 2021

As you said, people take it hard if suddenly you say, “Hey, this is your new EVP. If I wasn’t at the programming background, probably a CTO was a good idea, but for us it was sales, definitely sales and marketing. It makes sense that that would be the role that comes in as the CTO. What is SaaS metrics?

Sales Hiring 261

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 261

Frontegg

FEBRUARY 15, 2022

Aviad Mizrachi, co-founder and CTO at Frontegg and Dotan Horovits, Technology Evangelist at Logz.io, converged to discuss the crucial SaaS Observability aspect. This data can come from product usage patterns or metrics generated via the infrastructure. Every new feature is like a mini-release for companies. Here’s a quick recap.

SaaS 98

SaaS New CTO CTO Metrics 98

User Pilot

JULY 27, 2023

Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. KPIs and success metrics to track Income statement (P&L) and Balance Sheet : CEOs don’t need to check these documents on a daily basis, but regular analyses keep them in the loop of the company’s financial position.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Tom Tunguz

OCTOBER 24, 2021

Great to see a lot of repeat attendees and some new ones. A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian. I’m Travis Bryant.

CTO Coach 163

CTO Coach Sales Hiring Sales Recruiting CTO Hire 163

ProfitWell

FEBRUARY 4, 2020

RevOps isn’t new—some form of revenue operations has been around for a very long time, it simply lacked a title. MRR is the best way to start measuring revenue but as you grow, different metrics will come into play. MRR is the best way to start measuring revenue but as you grow, different metrics will come into play.

CTO Hire 98

CTO Hire Sales Hiring New CTO CTO 98

Chart Mogul

JULY 9, 2018

Sergei Anikin, CTO, Pipedrive. A best practice would be to include the metric name and segment so it’s clear what’s being measured. After you’ve saved your chart, you’ll see it added to a new section of your Charts sidebar called Custom charts. Related posts: New visualizations – bar charts, stacked charts & more!

New CTO 45

New CTO CTO Metrics Churn 45

Chart Mogul

MARCH 9, 2020

CEO Joel Gascoigne tells us about the decision to invest in new analytics tools and how Buffer sustained long-term growth thanks to growing their ARPA. While Baremetrics was fulfilling the desire for public transparency, internally the team was using Looker almost exclusively to track and report revenue metrics. What is Buffer.

Payment Solutions 113

Payment Solutions Payment Features Payments Social Media 113

Panintelligence

JUNE 7, 2024

In this blog, we asked Panintelligence CEO Zandra Moore and CTO Ken Miller what they think are some of the most frequent mistakes in SaaS development and offer actionable insights to help you steer clear of them. Make sure the key stakeholders are involved in the definition of those metrics. Ken: measuring the wrong thing.

CTO Hire 98

CTO Hire SaaS Business Underperforming Technical Team 98

SaaStr

NOVEMBER 13, 2020

What about, as someone who’s gone from your own solo GP fund in 2012 to a team, how does a founder think about a new partner? Because, on the one hand it’s exciting, and what I see a lot today is founders often bond with a new partner. If I get picked, do I want the more experienced partner, the new partner?

Sales Recruiting 214

Sales Recruiting Development Team Review Technical Review Sales Hiring 214

Kellblog

MAY 10, 2023

I’m no longer excited about the new product that we’re building, but I want to keep funding it because we’re out raising money and VCs like it as part of the pitch.” Participating preferred stock , where the new class of preferred stock gets both its liquidation preference and its pro rata , as opposed to one or the other. five years).

New CTO 126

New CTO Airlines CTO Investment 126

Baremetrics

MARCH 16, 2021

Baremetrics spoke with co-founder Dmitry Shklovsky to learn more about QuikNode and how they use Baremetrics to understand key financial metrics, translate cancellation data to inform product iteration, and sustain long-term growth. Background In 2017 and 2018, many new blockchain projects started offering their tokens for sale.

Blockchain 90

Blockchain Payment Solutions Artificial Intelligence Payment Services 90

SaaStr

APRIL 16, 2019

The catch was he had just moved his family four kids to New York city. We had no New York city presence. I had my CTO and everyone would be like, “You can’t do this. So, we decided to be flexible and through that we actually opened a New York office. Real connection, but there was a catch. This was a problem.

CTO Hire 174

CTO Hire Travel Underperforming Technical Team CTO Coach 174

Valuize Consulting

OCTOBER 7, 2021

You Just Need An Effective Customer Success Metric To Prove It. In contrast, newer functions like Customer Success don’t have a standard set of metrics that can be used to easily showcase the ROI. NDR Efficiency: The New Customer Success Economics. Customer Success Is A Growth Engine. What are your CSM ratios?

Customer Success 52

Customer Success New CTO Scale Headcount 52

SaaStr

JUNE 26, 2024

Growth is still good for them, but they had no net new customers last quarter. HubSpots NRR has fallen to 100%, so to grow 23%, they must add 23% net new customers. Are brand-new companies that seem epic with no revenue really worth $1.5B Maybe if you have the ex-CTO of Github, but that’s still a super speculative bet.

CTO Hire 144

CTO Hire AI Venture Capital Sales Hiring 144

Sales Hacker

NOVEMBER 22, 2017

It may not reflect immediately on top line figures, but their follow through moves the needle on other metrics — productivity, discovery of new tools or techniques, and sharpened selling skills — any one of which will eventually translate to higher performance and attained goals. The sooner you close, the better your metrics.

Underperforming Technical Team 98

Underperforming Technical Team Sales CTO Coach New CTO 98