OpenView Labs

SEPTEMBER 10, 2020

Enterprise sales is not a simple switch to make from SMB sales—it’s a completely different beast. I recently caught up with a founder I talked to last year who didn’t have the time (or desire) to deal with sales and wanted to hire someone to ‘”validate the market” for him. Let me be clear.

Sales Hiring 98

Sales Hiring Enterprise Scale Startup 98

SaaStr

JUNE 3, 2020

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And today, I’m very excited to be the co-founder and CEO of G2 where we’re building the world’s leading marketplace for SaaS software. It’s most severe in the SMB world. The situation is getting worse.

Software Review 226

Software Review Scale Technical Review SaaS 226

How To Buy Saas

FEBRUARY 25, 2025

A powerful CRM helps organize customer data, streamline sales pipelines, and automate marketing ultimately boosting revenue. Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success. Rapid SMB adoption with 200K+ customers. Market share leader (21.7%

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

Stax

APRIL 3, 2025

of retail sales in 2025, amounting to $6.862 trillion. Talk to sales Understanding Ecommerce Payment Solutions An eCommerce payment solution is the underlying infrastructure that allows eCommerce businesses to accept and process card and online payments seamlessly and securely. This is expected to grow to 22.6%

Payment Methods 88

Payment Methods Merchant Services Payment Solutions Payment Services 88

Sales Hacker

SEPTEMBER 16, 2021

Technical selling of SaaS, on-premise software, and hardware solutions has relied on sales proofs of concept (POCs) that require pre-sales professionals to lead, manage, and drive to a ‘technical win” outcome so that account executives can close the deal. Sales Profile: SMB to Commercial. Duration: 15 to 30 Days.

Revenue 96

Revenue Sales SMB Engineering 96

SaaStr

JULY 22, 2019

We are the world’s most complete and comprehensive instrumentation platform on the marketplace today, that is cloud-based, that is SaaS-based. We started out in the commercial SMB mid-market space. We hadn’t actually formally committed ourselves to having more of an enterprise sales organization.

Scale 220

Scale Scaling Sales Hiring Underperforming Technical Team 220

OPEXEngine

MAY 18, 2021

SaaS metrics are viewed differently at different stages of growth and for different sales models, primarily whether a company is selling into an SMB or enterprise marketplace. To look at how NRR is analyzed as a valuation metric, the company stage isn’t as important as the sales model.

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

Neil Patel

DECEMBER 23, 2020

HubSpot CRM – Best free marketing CRM Really Simple Systems – Best free sales CRM Agile CRM – Best free customer service CRM Flowlu – Best for SMB finance Apptivo – Best for basic business management. Free Sales CRM Software. The Top 5 Options For Free CRM Software. The Limits of Free.

Payment Solutions 143

Payment Solutions Software Review Software Payments 143

yoursales

JANUARY 28, 2022

Sales Stack 2022 Sales Tools for Professional B2B Sales SALES STACK 2022: Sales Tools for. Professional Sales SALES STACK. 2021: Sales Tools. Sales W hich challenges would you like sales technology to solve for your sales team? What is sales technology here to do?

Scale 113

Scale Payment Methods Payment Solutions Sales Recruiting 113

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. Of course, we always excelled in SMB at Slack as well. “I joined Slack at a revenue stage of 50 million ARR.

Customer Success 177

Customer Success Scale Sales Hiring Strategy 177

Sales Hacker

APRIL 1, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Hayden Stafford is the President and Chief Revenue Officer (CRO) at Seismic, where he oversees the global go-to-market (GTM) organization, including pre-sales, sales, customer success, services, partners, and more.

Scale 62

Scale VP of Engineering Outsourcing Services Enterprise 62

Intercom, Inc.

JULY 11, 2019

As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Here are five quick takeaways: Most sales and support teams talk about their jobs as a funnel. Kaitlin: You’re the General Manager HubSpot’s Service Hub. Customer service as a model for growth.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

Neil Patel

OCTOBER 21, 2020

93% of consumers use online reviews to help them determine which products and services to buy. If you want to wipe the internet clean of the negative review, there are removal services you can try. The last reported estimate of CAP starts at $7,500, followed by a monthly service fee and per-report fee. Here’s how.

Payment Methods 134

Payment Methods Payment Services Marketplace as a Service Construction 134

Neil Patel

DECEMBER 8, 2020

Clockify – Best Reporting Features Time Doctor – Best for Employee Monitoring Toggl Track – Best for Holding Everyone Accountable TSheets – Best for GPS Monitoring Tick – Best for SMB Time Management. By integrating with services like Quickbooks and PayPal, these tools can handle the job in a few clicks.

Payment Solutions 142

Payment Solutions Software Payment Methods Payments 142

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. But once they’re happy with a service, they can help build trust with new customers as well.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

Sales Hacker

FEBRUARY 7, 2018

In this blueprint, we provide insight into where growth comes from and how to structure your sales approach to capture that growth. The Winning By Design Blueprint Series provides practical advice for every part of a SaaS sales organization. Traditional Sales Growth vs SaaS Sales Growth. Understanding Growth Potential.

Scale 99

Scale Growth Hacking Scaling Sales Hiring 99

How To Buy Saas

MAY 21, 2025

Whether youre a startup , an SMB , or a global enterprise , the right ATS can streamline your recruitment process, save time, and help attract top talent in a competitive market. Its tailored more to SMB use cases. complex analytics or deep CRM capabilities). Some may find this inconvenient compared to self-serve ATS subscriptions.

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52

Neil Patel

DECEMBER 16, 2021

The company’s own marketing and sales tools are pretty useful. Being featured in a sale like this would be great for any business. One of the best ways to increase sales is to include Prime Shipping, which is only available for FBA (Fulfilled by Amazon) sellers. Amazon promotes this service as artificial intelligence.

Social Media 145

Social Media Strategy Marketing Business 145

Sales Hacker

FEBRUARY 12, 2021

If you’re familiar with what a CRM is already, then you intuitively know that an enterprise CRM is basically a CRM solution tailored to larger (enterprise-level) companies with complex processes and large sales teams. Enterprise CRM vs. SMB CRM. Sales enablement. HubSpot Sales Hub Enterprise. HubSpot Sales Hub Enterprise.

Payment Solutions 110

Payment Solutions Enterprise Scale Payments 110

Sales Hacker

MARCH 18, 2019

This week on the Sales Hacker podcast, we interview Roger Scott , Chief Customer Officer at New Relic. If you missed episode 48, check it out here: PODCAST 48: The Secret to Amazing Sales Engagement w/ Max Altschuler. How to build both SMB and Enterprise-grade CS teams and what tools to use to empower them. What You’ll Learn.

VP of Engineering 77

VP of Engineering Sales Hiring Scale Technical Review 77

Brian Balfour

JANUARY 4, 2017

DON’T RELY ON AVERAGE CAC CAC = Total Marketing + Sales Expenses / # of New Customers Acquired The above basic CAC calculation will get you the average CAC across your business. The calculations above assume a few things: Marketing expenses are spread evenly across customer types Sales expenses are attributed to Enterprise Customers.

Scale 71

Scale Marketplace as a Service Acquisition Content Marketing 71

OPEXEngine

FEBRUARY 22, 2022

An additional non-financial constraint is a fact that these customers typically lack experience in software procurement and implementation, and this adds friction to the sales cycle. Customer success is usually staffed by a mix of customer support, sales, and engineering folks contributing some portion of their time to the Cost of Revenue.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

ChurnZero

OCTOBER 12, 2021

They also completely revamped their internal processes to improve the customer transition between the Sales team and the Customer Success team. This usage and engagement data was also shared between CS, Sales, and Marketing to allow adoption to be a top priority for all. Renewal/Expansion Hero – Jisr. Advocacy Hero – Affise.

Systems Review 98

Systems Review Healthcare Scale Point of Sale 98

ChurnZero

OCTOBER 12, 2021

They also completely revamped their internal processes to improve the customer transition between the Sales team and the Customer Success team. This usage and engagement data was also shared between CS, Sales, and Marketing to allow adoption to be a top priority for all.

Systems Review 52

Systems Review Healthcare Scale Point of Sale 52

Chart Mogul

SEPTEMBER 15, 2023

You can think of Horizontal SaaS as broad-based tech that is industry agnostic; a sales person at a Cybersecurity company can use HubSpot the same way a sales person at a Health Supplements company might use it. Here is a comprehensive list of SaaS blogs that goes through the most common metrics and terms.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

SmartKarrot

JUNE 7, 2023

Apply here: [link] Role: Senior Customer Success Manager Location: San Francisco, CA, United States (Remote) Organization: NCX As a Senior Customer Success Manager, you’ll build strong relationships with landowners to comprehend and advocate for their needs, ensuring their success with NCX’s platform and marketplace.

Customer Success 19

Customer Success Point of Sale Marketplace as a Service SMB 19

Point Nine Land

APRIL 21, 2021

There are many posts out there explaining how startup co-founders should “land the first sales, then hire the first 2 sales and when to hire a VP sales”. Just like your first sales are being done by one of the co-founders, the first product concepts are being done by one of the co-founders. In SaaS vs. marketplaces?

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

Sales Hacker

OCTOBER 7, 2021

Women in sales often have a polarizing experience. In the Sales Hacker video series Aha Moments , I asked 10 women: “What is one ‘aha moment’ you’ve had in your sales career?”. The conversations that followed were so authentic and encouraging that we decided to expand this conversation to other badass women in the sales world.

Scale 136

Scale Sales Recruiting Sales Hiring VP of Engineering 136

SaaStr

AUGUST 15, 2020

One, it starts high up in the sales process, right? You need to discover in the sales process. We’ve got a lot of training to do with our sales teams to get them to start to speak in these types of terms versus feature function. And again, if it’s not teed up correctly in sales, CS is already at a disadvantage.

Payment Methods 266

Payment Methods Merchant Services Scale Payments 266

SaaStr

JULY 11, 2019

What we try to do is this integration between two or three companies to be so flawless that for the customer seems like it’s only one application, but you are taking advantage of the best E-mail service, the best chat service, the best voice service. Doing a product for SMB is fairly simple. Tiago Paiva: Oh yeah.

Sales Hiring 270

Sales Hiring SMB Scale Cloud 270

SaaStr

JANUARY 28, 2020

And so, she can, and Anthony just finished up basically going from the first sales hire at Gainsight at almost 100 million in revenue and has just retired. Maria : It’s like saying, “Hey, you want a sales rep to carry 10 times the quota they do today. You can’t, you have to invest in that sales infrastructure.”

Sales Hiring 225

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 225

Intercom, Inc.

DECEMBER 13, 2018

Whereas Facebook’s overall vision relies heavily on third-party developers having access to user data, Workplace wants to be the app that’s connected to all your other apps and a highly curated marketplace that has the best SaaS applications in the world. We did not see that coming, so we pivoted quite fast.

Scale 151

Scale Marketplace as a Service Mobile Sales Hiring 151

Intercom, Inc.

SEPTEMBER 26, 2019

The litmus test is if you’ve created a marketplace: are people actually building on your product because there’s value that you’ve created, or is it just a nifty integration? The upside of having this big two-sided marketplace and extending your product into tons of different products with an API is quite large. But are they platforms?

Underperforming Technical Team 170

Underperforming Technical Team Marketplace as a Service Outsourced Development Development 170

Unbounce

JUNE 16, 2020

especially for SMB SaaS startups. These are often built with agencies, consultants, and managed-service-providers (MSPs) in mind. These partners resell your product and benefit from offering ongoing services, usually on a retainer basis. Your partners act as an outsourced sales and marketing team. Reseller Programs.

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

SaaStr

JUNE 10, 2020

Meagen, sales. Launch it to our customers, launch it to the sales team, launch it to prospects.” What did we need for our sales team from an enablement standpoint and our CSMs? And then of course, sales pipeline and the livelihood of our business. They’re going to build a bunch of things that we need.

Travel 209

Travel Scale Marketing Outsourcing Services 209

SaaStr

JULY 26, 2019

Prior to founding Zylo, Eric was the VP of Sales @ Sprout Social leading the revenue operations for over 11,000 customers. Before Sprout Social he was VP of Sales at Shoutlet, responsible for global direct and channel sales teams and developing and managing strategic relationships. Specific function being the sales function.

Sales Hiring 156

Sales Hiring Scale SaaS Payments Sales Recruiting 156

SaaStr

FEBRUARY 7, 2020

Karen Page: I started my career in sales and marketing. Or how the customer service team is going to deal with companies that aren’t renewing as planned? We can just, “Of course, we’ve seen other people who have hired a first time VP of sales that didn’t work out. And we can come in with a playbook.

Scale 197

Scale Underperforming Technical Team Investment Sales Hiring 197