OPEXEngine

MAY 18, 2021

Just six Cloud companies listed on the Bessemer Nasdaq Cloud Index each are valued at over $100B, and together currently represent a market capitalization well over $1trillion. The growth stages are defined as: Early Stage – Product/Market Fit Stage, . Growth Stage – Scaling the Business, and .

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

Intercom, Inc.

JUNE 23, 2022

Software buying is undergoing a transformation, as is the case with many industries in the post-pandemic market. The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

SaaStr

MARCH 20, 2020

317: Rachel Hepworth is VP of Marketing @ Pilot, the startup that offers the best bookkeeping, tax and CFO services for growing businesses. Before Slack, Rachel spent 4 years at LinkedIn where she led the product marketing team for content experiences. Loving our podcast content? This episode is sponsored by TaxJar.

SMB 179

SMB Scale Startup Marketplace as a Service 179

SaaStr

JUNE 10, 2020

The true test of marketers. Marketing leaders must focus their teams on the areas that will drive revenue while they cut costs – the biggest impact for the business. We’re going through layoffs and furloughs, recession planning and for me as the CMO, facing really massive cuts to marketing budgets and headcount.

Travel 174

Travel Marketing Scale Outsourcing Services 174

Sales Hacker

AUGUST 7, 2020

The plus side of this is that it leads to a comradery at start-ups and SMB organizations that is often hard to replicate at the enterprise level. Salespeople are not as tightly managed in start-ups or SMBs, and most of us like that. There are thousands of very successful SMB companies that offer lucrative sales careers.

Scale 77

Scale Enterprise Sales Hiring Technical Review 77

OpenView Labs

SEPTEMBER 10, 2020

Enterprise sales is not a simple switch to make from SMB sales—it’s a completely different beast. I recently caught up with a founder I talked to last year who didn’t have the time (or desire) to deal with sales and wanted to hire someone to ‘”validate the market” for him. Source: SalesHacker.com.

Sales Hiring 74

Sales Hiring Enterprise Scale Startup 74

Intercom, Inc.

MAY 13, 2021

A great customer success team will help you to better understand your customer’s needs, identify what “success” means to them, and in turn, help your customers realize the value of your services, creating a more successful outcome for both their team and yours. Of course, we always excelled in SMB at Slack as well.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

Neil Patel

DECEMBER 8, 2020

Because no one should suffer any longer, I’m going to share the top five time tracking software options on the market today. By integrating with services like Quickbooks and PayPal, these tools can handle the job in a few clicks. 5 – Tick — Best for SMB Time Management. The Top 5 Options for Time Tracking Software.

Payment Solutions 140

Payment Solutions Software Payment Methods Payments 140

SaaStr

JUNE 3, 2020

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And today, I’m very excited to be the co-founder and CEO of G2 where we’re building the world’s leading marketplace for SaaS software. The situation is getting worse. Godard Abel | Co-Founder and CEO @ G2.

Software Review 178

Software Review Scale Technical Review SaaS 178

Intercom, Inc.

DECEMBER 13, 2018

Whereas Facebook’s overall vision relies heavily on third-party developers having access to user data, Workplace wants to be the app that’s connected to all your other apps and a highly curated marketplace that has the best SaaS applications in the world. It’s important to find your niche. They brought 140,000 employees to the platform.

Scale 151

Scale Marketplace as a Service Mobile Sales Hiring 151

Sales Hacker

SEPTEMBER 16, 2021

To help demystify this sales POC term and provide context for all go-to-market professionals, let’s expand on each of these terms and identify five things the pre-sales professional can do to drive more revenue within the middle of the funnel. Sales Profile: SMB to Commercial. Sales Profile: SMB to Commercial. Deal Size: Low.

Revenue 74

Revenue Sales SMB Engineering 74

SmartKarrot

JUNE 7, 2023

Apply here: [link] Role: Senior Customer Success Manager Location: San Francisco, CA, United States (Remote) Organization: NCX As a Senior Customer Success Manager, you’ll build strong relationships with landowners to comprehend and advocate for their needs, ensuring their success with NCX’s platform and marketplace.

Customer Success 19

Customer Success Point of Sale Marketplace as a Service SMB 19

Intercom, Inc.

JULY 11, 2019

As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Kaitlin: You’re the General Manager HubSpot’s Service Hub. Could you give me a bit of background on why HubSpot built Service Hub in the first place and the philosophy behind it?

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

Sales Hacker

FEBRUARY 12, 2021

Enterprise CRM vs. SMB CRM. For such a complex system to run smoothly, all departments: sales, marketing, support, and accounting need to be connected and communicate in real-time. An established marketplace is a sign that you’ll have the integrations you need in the future. 10 best enterprise CRM solutions for 2021.

Payment Solutions 84

Payment Solutions Enterprise Scale Payments 84

Point Nine Land

JANUARY 17, 2019

Hi there, we’re Point Nine Capital a VC firm focused on SaaS and marketplaces. Zombie companies” finally get killed: since getting money is harder, some “zombie companies” will die, freeing talents on the market. Almost every step requires paperwork and postal service, many entail physical presence. but it’s a tradition now).

Technical Review 40

Technical Review Marketplace as a Service Software Review Venture Capital 40

SaaStr

SEPTEMBER 27, 2019

268: Ryan Bonnici is the CMO @ G2, the company that allows you to get the right software and services for your business with over 897,000 user reviews to help you make smarter buying decisions. Before Hubspot, Ryan was Head of Marketing @ Salesforce (APAC) where he led his team to achieve 227% YoY net-new sales sourced through marketing.

Sales Hiring 131

Sales Hiring Sales Recruiting Scale Software Review 131

SaaStr

JANUARY 28, 2020

Maria is one of the top SaaS leaders in marketing, just finished up the CMO Vanna plan, which IPOed. So now, you’ll be able to go upstairs and you’ll hear the honest stories, right, of how a marketing leader, the CMO, works with the CCO. And I know we always think about the public markets, but investors are market too.

Sales Hiring 204

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 204

SaaStr

SEPTEMBER 4, 2020

I’ve been in software since the ’90s and for over 20 years, nearly that entire time, we’ve been talking about digital transformation, developing strategies, architecting new technologies, and moving beyond digitization to rethinking our businesses, our products, and our services in a way that’s optimized for a digital world.

Scale 158

Scale Underperforming Technical Team Sales Hiring Branding 158

SaaStr

JULY 11, 2019

What we try to do is this integration between two or three companies to be so flawless that for the customer seems like it’s only one application, but you are taking advantage of the best E-mail service, the best chat service, the best voice service. This is a 20-year-old market, and then how did you really get traction?

Sales Hiring 255

Sales Hiring SMB Scale Cloud 255

Unbounce

JUNE 16, 2020

especially for SMB SaaS startups. With a $60 billion market in which to grow, these companies recognize that smart use of partnership channels can help them scale up while creating a win-win-win ecosystem for the company, the partner, and the customer. Your partners act as an outsourced sales and marketing team. Reduced Cost.

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

Neil Patel

DECEMBER 23, 2020

I’ve picked out the top five free CRM software products on the market. HubSpot CRM – Best free marketing CRM Really Simple Systems – Best free sales CRM Agile CRM – Best free customer service CRM Flowlu – Best for SMB finance Apptivo – Best for basic business management. The Limits of Free.

Payment Solutions 139

Payment Solutions Software Review Software Payments 139

SaaStr

AUGUST 16, 2019

There was the product and the service, which I just completely believed in. It’s Mark Costello, leading sales and Max Altschuler leading marketing. At the same time as that, I met this incredibly smart group of people at ZocDoc that just blew my mind. They were so intelligent. They were so smart that that really rubbed off on me.

Scale 136

Scale Underperforming Technical Team Sales Hiring Interviewing 136

Intercom, Inc.

SEPTEMBER 26, 2019

And it’s not without good reason: nearly all software products with dominant market share started as apps but grew to the point where third-party developers began building valuable integrations on top of what these companies had already created. Here, Ceci unpacks her thinking for Intercom’s Group Product Marketing Manager, Jasmine Jaume.

Underperforming Technical Team 170

Underperforming Technical Team Marketplace as a Service Outsourced Development Development 170

Neil Patel

OCTOBER 21, 2020

93% of consumers use online reviews to help them determine which products and services to buy. If you want to wipe the internet clean of the negative review, there are removal services you can try. The last reported estimate of CAP starts at $7,500, followed by a monthly service fee and per-report fee. Here’s how.

Payment Methods 126

Payment Methods Payment Services Marketplace as a Service Payments 126

yoursales

JANUARY 28, 2022

With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. And that's probably why we come across Hubspot as much as we do, as well as for its marketing capabilities. Account Based Marketing. Terminus - Account-Based Marketing Platform for Quality Growth. Find them now.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

SaaStr

AUGUST 15, 2020

Bernadette Nixon: And so there are different things we need to do to bring to the table in crossing that chasm for our market. But as we look at our market, it’s not all created equal. We’ve got everything from self-service all the way up to the enterprise. I think that simplicity in the product is a key driver.

Payment Methods 188

Payment Methods Merchant Services Scale Payments 188

SaaStr

JUNE 16, 2020

Matt Garratt: All of our mid-market business and we are going to be talking about how our portfolio companies and how Salesforce ventures, and how Salesforce is shifting our go to market strategies during these very uncertain times and really excited to have Adnan here, one of the best sales leaders I’ve ever had the privilege of working with.

Sales Hiring 159

Sales Hiring Scale SaaS Payments Payment Services 159

Chart Mogul

SEPTEMBER 15, 2023

These materials will take you from the basics SaaS Metrics — 101 to more advanced topics like Go-To-Market and Product-Led Growth (PLG). Benchmarks across the PLG user journey The hardest part of PLG might actually be… marketing?! The library encompasses hours and hours of reading, listening, and viewing material. Forget about Threads.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

ChurnZero

OCTOBER 12, 2021

They help clients uncover the right markets, opportunities, and people, so they can shape tomorrow’s healthcare industry. VAIRKKO is an online cloud HR and LMS software company that provides innovative and affordable HRIS and Training Management solutions exclusively written for businesses within the small to mid-sized marketplace.

Healthcare 98

Healthcare Systems Review Scale Point of Sale 98

Brian Balfour

JANUARY 4, 2017

DON’T RELY ON AVERAGE CAC CAC = Total Marketing + Sales Expenses / # of New Customers Acquired The above basic CAC calculation will get you the average CAC across your business. Standard $25/month – Likely targeted at Mid Market companies. We assume the other tiers all are self service and don’t require sales. Law Firms).

Scale 71

Scale Marketplace as a Service Acquisition Content Marketing 71

Hitenism

DECEMBER 26, 2016

Looking in hindsight over the past decade, it’s now unimaginable to think about how easy it used to be for a SaaS business to grow fast by just executing really well in sales or marketing. That’s all changed as it’s become easier for anyone to create, market and sell a SaaS product. What animals are you hunting?”

Scale 152

Scale SaaS Marketplace as a Service SMB 152

Sales Hacker

FEBRUARY 7, 2018

Previously they may have only spent $1,000 when buying a SaaS service online. Now the services have matured where buyers are spending 20x in online services is relatively comfortable. In 2015 Randy had kept pace with the growth in the market. Competitors were increasing their market share and Randy was falling behind.

Scale 87

Scale Growth Hacking Scaling Sales Hiring 87

ChurnZero

OCTOBER 12, 2021

They help clients uncover the right markets, opportunities, and people, so they can shape tomorrow’s healthcare industry. With their new segmentation model, they could quickly look at a group of customers and find the best training and marketing assets to encourage increased feature adoption and add value.

Healthcare 52

Healthcare Systems Review Scale Point of Sale 52

BetterCloud

MARCH 15, 2022

In the 2021 edition of its Market Guide for SaaS Management Platforms (SMPs) , Gartner defines SMPs as stand-alone tools that can discover, manage, and secure multiple SaaS applications from a central admin dashboard, delivered as a turnkey service. Why does your IT team need an all-in-one SaaS management platform?

Management 52

Management SaaS compliance Marketplace as a Service 52

SaaStr

JULY 26, 2019

In 2008 Leah founded TaskRabbit, the leading on-demand service marketplace in the world. When bringing a product to market – what are the BHAGs? I think if you think of it that way, you then will look at that and say, “Which total addressable market is the best?” ” Is it SMB or is it Enterprise?

Sales Hiring 141

Sales Hiring Scale SaaS Payments Payment Services 141

SaaStr

APRIL 3, 2019

As for Ben, he spearheads global sales and go to market teams. Harry Stebbings: As for Ben, he spearheads global sales and the go to market teams at Flexport and prior to Flexport, Ben helped drive two high growth companies to successful acquisitions. So we never should have even been a, we’re in multi sided marketplace.

Scale 100

Scale Sales Hiring Systems Review Marketplace as a Service 100

SaaStr

FEBRUARY 7, 2020

Karen Page: I started my career in sales and marketing. We had an incredible founder in Chris Larson, unbelievable market opportunity. There was an incredible market opportunity and a lot of potential, no revenue and not a lot of money in the bank. And do they understand the addressable market? Does this idea have legs?

Scale 172

Scale Underperforming Technical Team Investment Sales Hiring 172