User Pilot

APRIL 22, 2024

Product feature analysis is a powerful tool in the SaaS product manager’s arsenal. Review feature usage data. Extract feature development insights. Best practices to help product managers perform feature analysis: Perform user research and analyze your competitors’ products to find market gaps. Ready to begin?

Underperforming Technical Team 81

Underperforming Technical Team Software Review User Experience Retention 81

SaaStr

NOVEMBER 8, 2022

How To Build A High-Performing Team And Retain Top Talent. Every leader needs to have a strategic playbook to build high-performing teams and retain top talent,” says Guan Wang, Global Director of Market Intelligence for Snowflake. . Stage 3: Employee Development. The Playbook For Building And Retaining A High-Performing Team .

Underperforming Technical Team 221

Underperforming Technical Team Technical Review Acquisition Company Culture 221

SaaSOptics

JULY 7, 2021

Most in the software world have heard of ‘technical debt’ (thorough exploration here by Martin Fowler) but a short definition from Wikipedia is: the implied cost of additional rework caused by choosing an easy solution now instead of using a better approach that would take longer. . But our developer has a deadline tomorrow.

Technical Review 69

Technical Review Software Review Development Team Review Underperforming Technical Team 69

Totango

FEBRUARY 9, 2024

To make it to the Super Bowl, a football team must have two things: a strong defense and a strategic offense. The defense maintains a good field position and prevents the opposing team from scoring points, while the offense orchestrates smart plays to gain additional yards and score points. What is gross retention?

Retention 109

Retention Underperforming Technical Team Software Review Churn 109

Neil Patel

MARCH 2, 2021

What’s in a review? Reviews aren’t just about finding out what consumers think you’re doing right or where you can improve. Let me show you why you should be scoping out reviews for your business. Why It’s Important for Your Business to Get Reviewed. Why It’s Important for Your Business to Get Reviewed.

Software Review 127

Software Review Technical Review Scale Merchant Services 127

Intercom, Inc.

AUGUST 18, 2022

You’re autonomous, your code is immaculate, and you have a deep understanding of building and shipping software. Despite not having a formal education in engineering, Sarah landed a job as a developer in the French consultant Grand Manitou. Then, four years ago, in 2018, she got a job at Algolia as a software engineer.

Engineering 204

Engineering Software Review Technical Review Development Team Review 204

Audacix

OCTOBER 18, 2023

million to organizations who haven't invested adequately in software security testing, as per IBM research. While functional software testing is already regarded as a critical component of the software development lifecycle, unfortunately, automated software security testing remains an afterthought for the majority of software teams.

Software Review 40

Software Review Underperforming Technical Team Software Software Development 40

Sales Hacker

AUGUST 26, 2021

Plans have evolved over time and are becoming quite a grueling code to decipher. All additional clauses in your plan were probably introduced because of a bad past incident by a rep. What should every rep and manager check-in their compensation plan? get paid at 12% commissions. Ramp policy.

Software Review 97

Software Review Compensation Payment Features Underperforming Technical Team 97

Stax

JANUARY 29, 2024

For example, if you’re an invoicing software provider that lets SMBs manage their billing, then it makes sense to add payment processing tools to your platform. ” That’s why Ricky emphasizes the importance of managing expectations. The last thing you want is for them to churn due to a poor payments experience.

Merchant Services 88

Merchant Services Payment Services SaaS Payments Payments 88

Baremetrics

DECEMBER 7, 2023

While running my financial modeling software business Flightpath (Now Forecast+) , we often get the question “Which SaaS billing platform should we use” from our customers. If you get the setup wrong, you end up with bad data, incorrect reports and forecasts, which has a material impact on the business.

Payment Solutions 52

Payment Solutions SaaS Payments Payments Software Review 52

Point Nine Land

DECEMBER 1, 2020

A methodology in five simple steps I learned how to run forecast and pipeline reviews, first, by distilling what my sales managers did when I was a sales rep and, then, building my own systems as a sales leader at Revinate, at Framer, and advising a number of B2B SaaS companies. Why forecasting? I’ll suggest two perspectives here.

Systems Review 59

Systems Review Development Team Review Forecasting Software Review 59

Audacix

NOVEMBER 23, 2023

As cyber threats and attacks are getting more complex, it is the need of the hour to continuously check security measures for your software using web application security testing tools. Security-conscious software leaders are ensuring that their tools are helping them continuously monitor their web apps, APIs and cloud platforms.

Software Review 40

Software Review DevOps as a Service Underperforming Technical Team Outsourcing Services 40

OPEXEngine

MARCH 9, 2022

How can Finance and Engineering management work together to diagnose weak areas, and shift R&D resources to produce better outcomes for the company? These questions and more are ones that OPEXEngine is dedicated to helping to provide better answers to for software and SaaS companies.

Software Review 59

Software Review Development Team Review Technical Review Outsourced Development 59

Neil Patel

SEPTEMBER 12, 2020

Personal branding – Managing your personal brand is becoming more important every day. Content management platforms. Considering blogging is such a crucial part of the web, some website builders have been designed with a content management system in mind. It must be easy to manage in terms of updates. Scalability.

Payment Methods 145

Payment Methods Technical Review Software Review Systems Review 145

ChurnZero

JUNE 10, 2022

As an implementation team lead, I’ve overseen hundreds of launches—the good, the bad, and the ugly. While this outlook may hold true in other areas of business, software implementation is not one of them. Conduct your due diligence during the sales process before you purchase. Who needs to be informed?

Software Review 52

Software Review Development Team Review Systems Review Customer Success 52

User Pilot

AUGUST 31, 2023

The key differences between Heap and Google Analytics 4 (GA4) are: Heap automatically tracks everything through code installation while GA4 combines both auto-collected and user-defined events. Heap offers relatively simple installation via a code snippet for auto-collecting events. Set up custom events using Google Tag Manager.

Software Review 80

Software Review Technical Review Underperforming Technical Team Retention 80

Chart Mogul

MAY 30, 2019

Ingmar, our VP of Customer Success, and our support team cracked the code on first response time and measuring NPS. As we grow, we’re able to spend more time developing the proactive tiers of the pyramid without de-prioritizing a strong foundation of fast, helpful ticket replies and features that delight.

Underperforming Technical Team 78

Underperforming Technical Team Development Strategy Management 78

Intercom, Inc.

OCTOBER 5, 2022

Each person on your team has different needs, responds to feedback in different ways and evolves in different trajectories – and management should always reflect that. Even when you reach the perfect team dynamic – a new hire or budget cut can easily throw things off balance. The craft of managing.

Leadership 118

Leadership Part-Time VPE Management Underperforming Technical Team 118

User Pilot

MAY 27, 2024

Monitor online mentions : Regularly check reviews, social media, and forums for customer opinions. Incentivize reviews to build customer loyalty : Set up a loyalty program rewarding users for reviews and referrals. poor customer service) can harm a business’s reputation. But how do you get customer reviews ?

Software Review 88

Software Review SaaS Social Media Interviewing 88

Neil Patel

SEPTEMBER 17, 2020

The top 6 options for VoIP phone service: Ooma – best for small businesses Nextiva – best for remote teams RingCentral – best for fast-growth Grasshopper – best for mobile teams Verizon – best for large businesses 8×8 – most affordable VoIP service. Software-based. Let’s dive in!

Systems Review 145

Systems Review Software Review Scale Mobile 145

Sales Hacker

SEPTEMBER 18, 2020

And it’s not just for CROs; if you’re a marketer, SDR, sales rep, manager, VP, or CRO, this one’s for you. Marketing and Sales Development groups tackle engagement, Sales covers execution, and Customer Success and Account Management handle continuity. Order management and product fulfillment.

Technical Review 122

Technical Review Development Team Review Systems Review Engineering 122

Stax

FEBRUARY 28, 2024

Software-as-a-service (SaaS) businesses need to constantly evolve their offerings to stay fresh and relevant. How do you add payment processing capabilities to your software? TL;DR A SaaS billing platform is a digital solution that allows SaaS companies to process payments and manage the overall transaction lifecycle.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

All that Saas

JUNE 22, 2021

In this Ayoa review, we will look at OpenGenius’s powerful mind mapping and online collaboration platform. It doesn’t matter what the size of the team is, they can do it all, plan projects, conduct meeting, and multi-task. Teams need to collaborate for ideas, execute projects, and increase knowledge to cultivate stellar work.

Software Review 52

Software Review Technical Review Systems Review Payment Methods 52

Sales Hacker

NOVEMBER 15, 2019

Today, we’re looking under the hood of a Lead Development Manager at an IT consulting company, and for that, we talked to Joe Latchaw. Title: Lead Development Manager. ACV: Varies based on software/solution. Sales Cycle Timeline: Varies based on software/solution. You’re welcome!). About Joe Latchaw.

Underperforming Technical Team 88

Underperforming Technical Team Development Management Software Review 88

Full Session

NOVEMBER 8, 2022

Now, let’s begin this comprehensive article by highlighting the basics of website session recording software. Product teams, UX and UI researchers, marketers, and site owners use this feature to capture data and analyze user behavior. Check out the list below to get your hands on the best session recording software.

Software Review 52

Software Review Technical Review Payment Solutions Payment Methods 52

Scytale

OCTOBER 17, 2023

When your startup is compliant with relevant regulations and industry standards, it simplifies the due diligence process for potential clients and partners. Specify procedures to implement each policy, and hold your team accountable. They can help set up and review your security compliance program and get you audit-ready.

compliance 59

compliance Systems Review Development Team Review Startup 59

OPEXEngine

OCTOBER 5, 2021

Over the past decade, software has created tremendous value for investors and businesses, thanks largely to its transformative effect on the economy , its role in developing new cloud-based business models, and its ability to increase efficiency in operations. Sticky after all. the ability to offload more IT tasks to a remote vendor.

Software Review 52

Software Review DevOps as a Service Software Underperforming Technical Team 52

ChurnZero

AUGUST 14, 2020

At ChurnZero, we’re humble enough to admit that Customer Success software can’t do it all, and quite frankly, it shouldn’t. We stick to our circle of competence and focus on our area of expertise: Customer Success software. Not product management. Customer Relationship Management (CRM) Software. What is a CRM?

Payments 87

Payments Payment Solutions Customer Success Software Review 87

Kellblog

JULY 8, 2020

Mark’s a seasoned startup executive, he’s go-to-market oriented, and he has some large-company chops that he developed earlier in his career. Here’s an edited version of Mark’s top ten enterprise software startup mistakes list, along with a few comments prefaced by DK. It will be harder to fix than you think. (DK:

Sales Hiring 139

Sales Hiring Startup Software Review Enterprise 139

User Pilot

NOVEMBER 30, 2023

How do product managers identify market gaps? A market gap can be caused by missing functionality or poor user experience. Canva identified a market need for a user-friendly graphic design tool for non-designers and DocuSign for a secure solution to sign and manage digital documents and contracts. Let’s get into it!

Underperforming Technical Team 85

Underperforming Technical Team Marketing Market Research Outsourced Development 85

User Pilot

NOVEMBER 23, 2023

Why do product managers need them? TL;DR Regular roadmaps kill outcomes by forcing teams to think in the categories of features and timelines. It’s difficult to implement outcome-based roadmaps because stakeholders don’t trust product teams to deliver on business goals. Ready to dive in to learn more?

Scale 82

Scale Underperforming Technical Team Sales Recruiting Software Review 82

ChurnZero

MARCH 15, 2019

Churn Monster #10: Bad Fit Customer . We’re talking about a bad fit customer. A bad fit customer is a customer who is unable to receive value from your product or service due to a mismatch of currents needs and offerings. So, what should a Customer Success Manager do when one of these type of customers land in their lap?

Underperforming Technical Team 45

Underperforming Technical Team Churn Software Review Compensation 45

OPEXEngine

AUGUST 31, 2021

Tech debt refers to the cost of redeveloping existing products and code that wouldn’t otherwise be able to scale or evolve over time to meet shifting consumer needs. And while the concept has been around for years, for most of that time, tech debt was primarily the concern of product and engineering teams.

Technical Review 52

Technical Review Underperforming Technical Team Software Review Scale 52

OPEXEngine

AUGUST 31, 2021

Tech debt refers to the cost of redeveloping existing products and code that wouldn’t otherwise be able to scale or evolve over time to meet shifting consumer needs. And while the concept has been around for years, for most of that time, tech debt was primarily the concern of product and engineering teams.

Technical Review 52

Technical Review Underperforming Technical Team Software Review Scale 52

User Pilot

AUGUST 31, 2023

The key differences between Heap and Google Analytics 4 (GA4) are: Heap automatically tracks everything through code installation while GA4 combines both auto-collected and user-defined events. Heap offers relatively simple installation via a code snippet for auto-collecting events. Set up custom events using Google Tag Manager.

Software Review 59

Software Review Technical Review Underperforming Technical Team Retention 59

User Pilot

FEBRUARY 3, 2023

Gather insights about your customers from internal teams. Perform social listening on social media and review sites to see an unfiltered look at what customers are saying about your brand. Create in-app surveys code-free with Userpilot. Then, collect direct customer feedback with in-app surveys.

Software Review 89

Software Review Social Media Underperforming Technical Team Interviewing 89

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? They’re an open source big data platform and the director of onboarding said, “Management wants me to build out a whole risk mitigation plan.” I get more contacts and we address it immediately, so that’s risk management as well. I have two handoffs.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98