Machine Learning Scaling Underperforming Technical Team 
Intercom, Inc.
OCTOBER 13, 2020
We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. So, modern machine learning opens up vast possibilities – but how do you harness this technology to make an actual customer-facing product? The cupcake approach to building bots.
Intercom, Inc.
SEPTEMBER 9, 2022
GPT-3 can create human-like text on demand, and DALL-E, a machine learning model that generates images from text prompts, has exploded in popularity on social media, answering the world’s most pressing questions such as, “what would Darth Vader look like ice fishing?” It’s all about artificial intelligence and machine learning.
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Intercom, Inc.
JUNE 1, 2021
Most support teams have seen an influx of support queries since COVID-19 hit – and those issues are more complex than ever. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges. Challenge #1: Limited team bandwidth, resources, and budget.
Neil Patel
NOVEMBER 3, 2021
You can decrease overall costs while improving efficiency and machine learning processes with the right platform on your side. Data labeling is the process of analyzing raw data and labeling it to provide context to machine learning software, algorithms, and end-users. What Is Data Labeling?
SaaStr
OCTOBER 26, 2023
The SMB markets can test out features that aren’t built to scale yet, and as they succeed, Greenhouse invests in them and rolls them out to Enterprise customers. Now, over the next decade, they need to think about other things their customers do in hiring that aren’t done well and could be scaled. They did it.
Intercom, Inc.
JUNE 23, 2020
Delivering those better experiences requires a fundamentally new way to do customer support, a messenger-based approach that works at internet scale. Once every decade or two, developments in technology trigger monumental changes in an industry. Internet scale and changing customer expectations are driving and accelerating the change.
SaaStr
MARCH 26, 2019
Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. In this talk, Claire will share these and other lessons for scaling high-growth organizations. Our team is in Room 111.
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