Valuize Consulting

JULY 15, 2021

Connecting Customer Success Strategy With Technology. Product Owners are at the center of software development in leading agile software companies. This exact same Product Owner role is critical to your success in adopting and realizing value from your investments in CS technology.

Technology 52

Technology Customer Success Interviewing Scale 52

User Pilot

APRIL 30, 2024

Marty Cagan is a well-known figure in the product management and technology industry. He is perhaps most recognized for his influential work as a consultant, writer, and speaker on product management, particularly within the realm of software and technology companies. Who is Marty Cagan?

Management 92

Management Underperforming Technical Team Innovation Generative AI 92

Andreessen Horowitz

APRIL 30, 2024

In this conversation, a16z General Partner David Haber talks with Marco Argenti, the chief information officer at Goldman Sachs, about bringing fintech processes into financial services, turning developers into clients, and how AI is a major inflection point in the history of technology. And then I started selling.

Development 88

Development Technical Review AI AWS 88

Valerian Tech

JULY 27, 2023

Introduction In today's fast-paced and dynamic business environment, organizations are increasingly turning to agile methodologies to enhance their software development and project management processes. Agile methodologies are a set of principles and practices that prioritize flexibility, collaboration, and iterative development.

Scale 52

Scale Software Development Software Review Technical Review 52

User Pilot

MARCH 19, 2024

A feature rollout is a software development technique involving a gradual release of new features and updates. Benefits of feature rollouts for product teams Back in the waterfall days, companies and software houses released new products only when they were ready. This changed when Agile software development came around.

Software Development 93

Software Development Scale Development Benchmarks 93

Valuize Consulting

JUNE 9, 2022

If you’re a CCO or CRO at a B2B technology company, ask yourself these 3 critical questions: Is your existing Customer Success management team struggling to keep up with your customer’s needs and your business goals? The Business Impact Of Senior Customer Success Operations Leadership. Are You Missing The Mark On CS Operations?

Sales Hiring 52

Sales Hiring Customer Success Scale Leadership 52

Intercom, Inc.

FEBRUARY 26, 2018

In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. As well as being a critical philosophy behind how we build software, it also represents how I feel about the software industry and technology in general. Choose standard technology.

Software Review 224

Software Review Outsourcing Services Software Outsourced Development 224

SaaStr

APRIL 27, 2022

When I was learning about the software development kit (SDK) concept, I realized that I could integrate CRM software into a mobile app. Inspired by Foursquare, a location technology platform that people were using to check into venues and restaurants, I wanted to build software that would allow people to check into apps.

Outsourced Development 235

Outsourced Development Mobile Pricing Software Development 235

SaaStr

JANUARY 15, 2021

At his core, Jeff Lawson is a software developer first, and the CEO of Twilio second. He gets what goes on in a developer’s brain and the detailed process of building software, but he understands that businesses are motivated to move quickly. ” and receive an answer that sounds like gibberish to you.

Sales Recruiting 164

Sales Recruiting Development Software Review Management 164

Totango

JANUARY 22, 2018

With more than 20 years in customer-focused leadership and management, Krista is an innovative leader passionate about engaging customers and creating excellence in customer experience across industries. Prior to joining Google in 2011, Dante has held several roles in higher education, consulting, and in software development.

Customer Success 76

Customer Success Sales Recruiting Sales Hiring Scale 76

Valuize Consulting

SEPTEMBER 8, 2022

Strategic Leadership For Smooth Scaling. While you may not need direct, hands-on-keyboard experience with the various systems and tools being used in your organization, a solid understanding of system administration strategy, including software development tools, practices and methodologies that support your processes is a must-have.

Customer Success 52

Customer Success Scale Entrepreneurship Leadership 52

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Customer > Team > Individual During my time at HubSpot, the leadership team shared this mental model to help with decision-making. Agile Agile software development has been such a success that people now apply the “agile” moniker to a broad range of areas. Repeatable systems are efficient, consistent and help you scale.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Totango

JANUARY 22, 2018

With more than 20 years in customer-focused leadership and management, Krista is an innovative leader passionate about engaging customers and creating excellence in customer experience across industries. Prior to joining Google in 2011, Dante has held several roles in higher education, consulting, and in software development.

Customer Success 48

Customer Success Sales Recruiting Sales Hiring Scale 48

CustomerSuccessBox

DECEMBER 12, 2019

Can a software developer do sales? So hire a customer success leader, even if that person is doing the leadership position for the first time, so that the customer success team has a fair chance to make an actual impact. Here they make the mistake of making the customer support team do customer success. .

Customer Success 59

Customer Success Sales Hiring Scale Underperforming Technical Team 59

SaaStr

MAY 24, 2019

As for Andrew, he started his first software development company at the age of 18 and has been running Wrike for the last 13 years alongside advisory roles with both Ditto and Appulate. Andrew Filev: And so, we were experts in the technology and then I saw great need and I’m like hey, let’s go.

Sales Hiring 145

Sales Hiring Scale SMB Sales Recruiting 145

Intercom, Inc.

MARCH 11, 2021

From his background in software development and project management, Farhan learned how a data-driven approach is key when it comes to scaling your business – but for this to be effective, you need to keep your customer at the heart of everything you do. My background, as you outlined, started as a developer.

B2C 118

B2C B2B Scale Strategy 118

Intercom, Inc.

JULY 18, 2019

It was there that I really discovered this passion and this joy of working transparently and openly with developers. We were looking at really interesting web-based technologies that were emerging in the consumer space that would apply to the enterprise. We talk about every company being a software company. Developers.

Outsourced Development 110

Outsourced Development Development Innovation DevOps as a Service 110

FastSpring

MARCH 27, 2023

We’re enterprise software for a new category called LearnOps. So essentially building the first operating system for corporate learning and development teams in bringing thought leadership community best practices around the LearnOps category. That’s really when it got us thinking about that.

Payment Solutions 95

Payment Solutions Payment Services SaaS Payments VP of Engineering 95

Valuize Consulting

JUNE 10, 2020

And according to the Technology Services Industry Association (TSIA), only 26% of Customer Success organizations have aligned their customer success processes to their customer journeys. Customer success technology will simply inherit the silos, inefficiency and ineffectiveness baked into your current customer success processes.

Customer Success 40

Customer Success Engineering Scale Technical Review 40

Intercom, Inc.

AUGUST 15, 2019

Luckily for me, I found myself in a position where I was leading a design team in New York and an organization that was transitioning from waterfall software development to agile software development. There was no digital technology here. Staying agile as you grow. That was the act.

Underperforming Technical Team 179

Underperforming Technical Team Scale Innovation Startup 179

Audacix

JULY 18, 2022

DevOps is really a set of ideas and practices that emphasise a culture and environment where building, testing, and releasing software can happen rapidly, frequently, and more reliably. DevOps best practices that will help you to run your software development projects smoothly.

DevOps as a Service 52

DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

TriTuns

NOVEMBER 13, 2018

From technology focus to customer outcomes focus. They need to concentrate on helping users - people - change their behavior so that they are adopting technology in a way that will deliver the required business outcomes. The biggest challenge on the critical path to customer success, is not the technology itself.

Customer Success 49

Customer Success Technical Review Scale Software Review 49

Teamgate

NOVEMBER 21, 2018

To develop leadership capabilities, I’m talking about everyone, not only about managers. To my experience, startups are usually technology-focused, in terms of their internal competencies, they are engineers and software developers, but they are lacking the sales and marketing capacity.

Scale 68

Scale Interviewing Technical Review B2B 68

TriTuns

NOVEMBER 13, 2018

From technology focus to customer outcomes focus. They need to concentrate on helping users – people – change their behavior so that they are adopting technology in a way that will deliver the required business outcomes. The biggest challenge on the critical path to customer success, is not the technology itself.

Customer Success 40

Customer Success Scale Technical Review Software Review 40

Kellblog

JANUARY 30, 2021

There’s sometimes a tendency in tech to confuse technologies with categories. Leadership matters. I was used to remote work for individual creative positions such as writer or software developer. .” In 2020, Cyral raised an $11M series A, led by Redpoint and I announced that I was advising them in March.

Technical Review 143

Technical Review Payment Services Payments AI Search 143

SaaStr

JUNE 14, 2023

Join us as we uncover lessons from UiPath’s success in creating a new category within RPA Enterprise Automation – Robotic Process Automation – while navigating the challenges inherent in digital transformation powered by artificial intelligence and machine learning technologies.

Scale 211

Scale Artificial Intelligence Technical Review Software Review 211

Audacix

MAY 23, 2018

We know this because of two reasons, a) our customers told us about these problems when they started using our test automation services , and b) all of my colleagues in our leadership team have faced these issues in our previous lives. Boy, do we have some embarrassing stories on this front! You are definitely not alone in facing such issues.

Outsourcing Services 52

Outsourcing Services Underperforming Technical Team DevOps as a Service Outsourced Development 52

Intercom, Inc.

NOVEMBER 9, 2022

Not only do smaller customers get overlooked in the process, but when new technologies or opportunities emerge, those customers tend to avoid engaging with them until there’s a carefully studied market fit or tangible ROI. Jeff Loomans: Vermeer’s been on a journey when it comes to technology and digital products.

Innovation 226

Innovation Scale Startup Government 226

SaaStr

AUGUST 22, 2019

This is a software development process for those of you who may not be familiar with it. We’re ready to develop it. And we’ll go way deep down into the technology, and oftentimes I go right over the head of the customer. First things first, where I see teams go astray.

Scale 121

Scale Engagement Scaling Development 121

User Pilot

JANUARY 14, 2024

The Vice-President of Product is a part of the senior leadership team and they are responsible for the overall product strategy and vision across the entire business. The Director of Product normally oversees multiple product lines and leads teams of product managers, providing leadership and direction. What does a VP of product do?

VP of Engineering 96

VP of Engineering Management Underperforming Technical Team Compensation 96

Intercom, Inc.

AUGUST 6, 2020

Created in 2008 as a question and answer site by Jeff Atwood and Joel Spolsky, it has grown to become one of the primary technology communities on the web, and by far the largest corner of the Stack Exchange Network of sites, which collectively has more than 120 million monthly users. Can you give us a brief overview of your background?

DevOps as a Service 143

DevOps as a Service Government Engineering Technology 143

SaaStr

MARCH 20, 2019

Before that, he worked for 12 years at Trilogy, where he held key leadership roles helping the company grow from a start-up to a $300 million business. How do Jeff and Sameer think about what what truly special leadership looks like today? Really quickly, I am a software developer and I’d started multiple companies before Twilio.

Underperforming Technical Team 125

Underperforming Technical Team Development Software New CTO 125

SmartKarrot

APRIL 13, 2020

In the field of technology, nothing remains stagnant. But ever since 20 years, Parallels continues to rule the world of cross-platform virtualization software solutions for macOS. The leading provider of tax compliance automation software for businesses was ranked in Deloitte’s Technology Fast 500. Customer Support.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

OpenView Labs

JULY 7, 2021

Decades ago, the typical software development cycle was to gather requirements, build something, test it, share it with end users, and then fix what you got wrong,” he says. They just need some guidance and leadership on how to get started. Choosing the wrong technology. Buying a data warehouse just because you want one.

Technology 94

Technology Trends Consulting Software Development 94

SaaStr

NOVEMBER 15, 2019

Sid Sijbrandi , Founder & CEO @ Gitlab, a single application for the entire software development lifecycle. Talent is obviously the most precious resource for a technology company. What technologies are popular in that city or that region? In fact, I think it’s unsustainable for 99% of the companies out there.

Education 108

Education Sales Hiring Technical Review Underperforming Technical Team 108

yoursales

DECEMBER 19, 2022

Which processes can and need to be powered by technology for you and your team to sell more? Which B2B sales technology trends will deliver on their promise and help you make it to and beyond your goals? Trends which MAY impact your Sales Stack in 2023 Sales is in constant development. What is sales technology here to do?

Scale 86

Scale Sales Recruiting Sales Outsourced Development 86

yoursales

NOVEMBER 8, 2023

Which processes can and need to be powered by technology for you and your team to sell more? Which B2B sales technology trends will deliver on their promise and help you make it to and beyond your goals? Trends which MAY impact your Sales Stack in 2023 Sales is in constant development. What is sales technology here to do?

Scale 52

Scale Sales Recruiting Sales Outsourced Development 52