Intercom, Inc.

APRIL 5, 2018

Our chat covers how gaming principles influenced her growth experiments, her team’s most successful retention tactics, and much more. What follows is a lightly edited transcript of the interview. This is part of an ongoing series of interviews about unlocking the potential of growth. Gina: All the time.

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Underperforming Technical Team Retention Metrics Engineering 223

Sales Hacker

SEPTEMBER 16, 2019

One of the biggest decisions you can make when setting up your sales team is whether to focus primarily on inside or outside sales. We’ll look at the strengths of each type of sales, why you need both of them in your team, and how to determine the best balance for your organization. What is inside sales? What is outside sales.

Sales Hiring 81

Sales Hiring Scale Sales Recruiting Payment Methods 81

Andreessen Horowitz

OCTOBER 16, 2023

How can we operationalize a good decision process and decision hygiene into our teams and organizations? That episode was with me and Mark interviewing Annie, and was titled “Innovating in Bets” — as is perhaps also one of the signature themes of this podcast. And we also aren’t time travelers.

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Underperforming Technical Team Investment Scale Sales Hiring 80

Sales Hacker

MARCH 30, 2021

How to build a winning sales team. Developing A Winning Sales Team [16:24]. Now, without further ado, let’s listen to this interview with Neil Ringers. It provides the information that helps me succeed, translating down into my sales team as I’m coaching and mentoring them. We’re on iTunes.

Scale 102

Scale Payments Technical Advisors Sales Recruiting 102

Kellblog

AUGUST 13, 2019

Ignore any promises that “you will be part of the process” in hiring the new boss; you may well find yourself interviewing them as you notice an offer letter sticking out of their backpack, suddenly realizing that you’re the interviewee, not the interviewer. Read my post on this topic if you’re not convinced.

Software Review 76

Software Review Startup Sales Hiring Software 76

FastSpring

APRIL 13, 2023

When Justin and his initial team started looking for a way to capitalize on VR/AR technology, they focused their attention on the “made-to-order” industrial market. Jera Brown interviewed Dopple founder and CEO Justin on how he launched Dopple and found success by pivoting to a new market. But Dopple’s team took the opposite approach.

Payment Methods 124

Payment Methods Marketing Payments SaaS Payments 124

SaaStr

SEPTEMBER 10, 2020

What can teams do to bring their themes to life? Below, we’ve shared the transcript of Harry’s interview with Latané. As I’ve said before, I’ve heard so many good things from Brian and the team at Venrock. And so I started to build some of classic demand gen functions, like BDR team. Who is involved?

Scale 173

Scale Sales Hiring Software Review Technical Review 173

SaaStr

MAY 24, 2019

235: Andrew Filev is the Founder & CEO @ Wrike, the cloud based collaboration and project management software that scales across teams in any business. As for Andrew, he started his first software development company at the age of 18 and has been running Wrike for the last 13 years alongside advisory roles with both Ditto and Appulate.

Sales Hiring 145

Sales Hiring Scale SMB Sales Recruiting 145

Sales Hacker

JUNE 16, 2020

Gleb is on a mission to protect leaders from dangerous judgment errors known as cognitive biases by developing the most effective decision making strategies. His cutting edge thought leadership has been featured in over 550 articles and 450 interviews in the likes of Fast Company, CBS News, and Time. We’re on iTunes. And on Stitcher.

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Underperforming Technical Team Government Scale Systems Review 99

Sales Hacker

MARCH 7, 2018

Below, I’m going to dive right into the top 7 habits a Sales Development Rep (SDR) should develop. The Sales Development Representative (SDR) is quite the professional paradox. 7 Habits a Successful SDR Must Develop: Own your time. Develop a curious and patient mindset. Learn to love reporting.

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Underperforming Technical Team Outsourcing Services Outsourced Development Communication 75

ChurnZero

JULY 12, 2019

Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. Do you need to improve team communication? Check Slack. Online meetings?

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75

SaaStr

JULY 1, 2021

It became a part of our interview questions. The second is pulling more around values, and how we approached team building. Even as a three person team, we went through an exercise to figure out what do we stand for, as a team? How have the other two of you thought about building out your team?

VP of Engineering 267

VP of Engineering Sales Hiring Sales Recruiting Underperforming Technical Team 267

SaaStr

SEPTEMBER 24, 2019

InVision is a software platform that’s built for design teams that are building remarkable digital applications and digital experiences, and it’s used to collaborate with product and engineering organizations as well. Seth Shaw: We thought this was going to be a smaller Q and A, so this should be exciting. My name is Seth Shaw.

Sales Hiring 176

Sales Hiring Scale Technical Review Sales Recruiting 176

Sales Hacker

NOVEMBER 17, 2020

Now, without further ado, let’s listen to this interview with Matt Klepac. I struggled with being able to align our sales and marketing teams across New York, LA, London, Delhi all of these different places. They said, “You know what, we’re fine with you traveling 10 to 14 weeks out of the year. Why not me?

Scale 102

Scale Sales Hiring Underperforming Technical Team Travel 102

Andreessen Horowitz

OCTOBER 16, 2023

Bansal shares this and other key milestones and frameworks for company building in conversation with a16z general partner Peter Levine; enterprise deal team partner Satish Talluri (who was a director of product and growth operations there); and Sonal Chokshi. the night before it was to IPO). Like, if you don’t know <Yeah.>

Product Marketing 80

Product Marketing Scale Sales Hiring Sales Recruiting 80

Trint

NOVEMBER 23, 2020

In my 30 years of news reporting for ABC, CBS and CBC News I traveled to more than 40 countries, dodged bullets while reporting on wars, I interviewed prime ministers and presidents. I’d never been exposed to software developers and the mysterious world of coding. I ran one of my interviews through it. I was intrigued.

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Branding Advertising Underperforming Technical Team VP of Engineering 130

FastSpring

OCTOBER 12, 2023

Full Interview: Audio Only Full Interview: Video 3 CRO Insights From Dave Gowans Why Full Funnel CRO Is Especially Important for SaaS and Subscriptions “The easiest and most straightforward bit of CRO is what you can do on the website,” Dave says. As people started booking travel online. Jump to highlights.

Payment Methods 169

Payment Methods SaaS Payments Payment Solutions Payments 169

Intercom, Inc.

FEBRUARY 4, 2021

Adapting to remote work and eschewing business travel has forced a change – the events of the last year has already fundamentally changed how and where we do business. We were fairly poor. So I started to develop a hankering for making money at an early age. I always loved software and developing software.

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Transportation Business Travel Underperforming Technical Team 183

Sales Hacker

AUGUST 18, 2020

We’ve got an interview with Brandon Meyers , the chief revenue officer of ADARA. If you missed episode 122, check it out here: Tips for Building a Diverse Team of High-Quality Salespeople with Wesley Ulysse. We’ve got an interview with Brandon Meyers, the chief revenue officer of ADARA. We’re on iTunes.

Subscription 106

Subscription Payment Features Scale Underperforming Technical Team 106

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Joyce Johnson.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Intercom, Inc.

OCTOBER 15, 2020

Then I worked on “Pokemon: Mac and Cheese” for Kraft” Bob: When I was part of the new product team, we would not only design things we also worked with suppliers and would fly all over the world to actually get those lines up and running and do that kind of stuff. Because I think it’s an area that’s lacking in literature.

Sales Hiring 265

Sales Hiring Sales VP of Engineering Underperforming Technical Team 265

ChurnZero

MAY 13, 2022

ChurnZero Chief Customer Officer Abby Hammer joined The CXChronicles podcast to share how she’s used the four mainstay CX pillars —team, tools, process, and feedback—to build a high-performing Customer Success organization from the ground up and turn it into the most operationalized part of the business. They’ll never make it.

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Underperforming Technical Team Customer Success Scale Finance 98

SaaStr

AUGUST 8, 2019

Agnes Bazin | Chief Development Officer @ Doctolib. She’s part of the founding team Doctolib, and the current chief development officer for the company. Okay, it’s not bad. We split our sales organization into four different teams. So, two teams cater to practices. FULL TRANSCRIPT BELOW.

Sales Recruiting 107

Sales Recruiting SMB Scale Sales Hiring 107

SaaStr

AUGUST 8, 2019

Agnes Bazin | Chief Development Officer @ Doctolib. She’s part of the founding team Doctolib, and the current chief development officer for the company. Okay, it’s not bad. We split our sales organization into four different teams. So, two teams cater to practices. FULL TRANSCRIPT BELOW.

Sales Recruiting 108

Sales Recruiting SMB Scale Sales Hiring 108

SaaStr

DECEMBER 17, 2019

Companies that have access to more accurate financial data have the ability to develop seamless exchanges of information, providing consumers with improved ways to manage their finances. Happy post lunch interview. “Well, fintech might be bad in the margins for me, but I can actually profit from this so let’s embrace it.”

Payments 148

Payments SaaS Payments Banking Underperforming Technical Team 148

SaaStr

AUGUST 12, 2020

Below, we’ve shared the transcript of Harry’s interview with Lara. But also, he’s just a wonderful human and he’s a very down to earth, humble, thoughtful person who really cares about developing individuals. ” He sees everything and the way he invests in helping you grow and develop and rise is really special.

Scale 179

Scale Sales Hiring Underperforming Technical Team VP of Engineering 179

SaaStr

AUGUST 20, 2020

343: Kyle Parrish is the Head of Sales @ Figma, the company that helps teams create, test and ship better designs from start to finish. Kyle was in charge of creating the Austin, Texas sales team @ Dropbox, what were some of his biggest lessons when it comes to moving sales outside of HQ? What worked? What did not work?

Sales Hiring 196

Sales Hiring Sales Recruiting Scale Technical Advisors 196

Crafty CTO

APRIL 12, 2020

Bigger – it speaks to every aspect of the software development process. Shape Up is the Basecamp team’s distillation of how they themselves develop software, superbly written and illustrated, freely contributed to the world as an online and downloadable e-book. Big as in a 143 page PDF. ” So what is Shape Up?

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Underperforming Technical Team New CTO Technical Review Software Development 52

Outseta

MAY 24, 2019

I know that this comment will draw ire from some folks, and I’m the first to agree that writing, podcasting, and producing video content all come with their own unique challenges and requisite skills that must be developed to do them well. That’s too bad, because in my eyes this is the single greatest benefit of podcasting!

SaaS 58

SaaS Underperforming Technical Team Interviewing Outsourced Development 58

SaaStr

SEPTEMBER 6, 2019

263: Building a company made up of distributed teams presents a plethora of complex challenges that can derail productivity and impact employee retention. But with it comes immense benefits and competitive advantages such as the diversification of ideas, speedier product development, and representation in important regions and time zones.

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Sales Hiring Scale Underperforming Technical Team Software Review 132

SaaStr

FEBRUARY 7, 2020

Prior to joining the world of venture, Karen was a Senior Director at Apple and before Apple, Karen spent an incredible 9 years at Box as a founding member of the executive team, where she was responsible for defining and leading Box’s Industry GTM strategy. Below, we’ve shared the transcript of Harry’s interview with Karen.

Scale 173

Scale Underperforming Technical Team Investment Sales Hiring 173

Sales Hacker

JUNE 30, 2020

The process for developing a new habit [13:08]. Sales teams have had to quickly adapt to a new normal. It can help your sales teams increase their pipeline win rates and deal sizes. It is really a mandatory must-have part of your toolkit if you’re managing any kind of sales team at scale. Show Agenda and Timestamps.

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Underperforming Technical Team Scale Artificial Intelligence Travel 77

Andreessen Horowitz

OCTOBER 16, 2023

Eghbal offers a new taxonomy of communities — including newer phenomena such as “stadiums” of open source developers, other creators, and really, influencers — who are performing their work in massive spaces where the work is public (and not necessarily participatory). Foundation — where we talked about the changing culture of open source.

Software Review 79

Software Review Underperforming Technical Team Scale Development 79

SaaStr

JULY 8, 2020

I will tell you how many COs I’ve talked to that say, “I’ll come to SaaStr, but I don’t want my series B or series C VC interviewing me,” which is sort of interesting. Personally, our team has been holding back a little bit. Jason Lemkin: Together as a team, right? Aileen Lee: And hi, everyone.

Investment 160

Investment Technical Review Part-Time VPE Development Team Review 160

OpenView Labs

MAY 29, 2020

The current recession devastated a few industries, like hospitality and travel, virtually overnight. You may need a third party to do these interviews for you so that customers feel like they can be completely open. Develop subscription models. Other industries are feeling modest to major effects, and a few are even thriving.

Payment Methods 54

Payment Methods Marketing Sales Hiring Advertising 54

Sales Hacker

OCTOBER 21, 2019

Manager of Enterprise Account Development at Lucidchart. Building out a new enterprise development team, and scaling it from 3 to 14 reps over a one-year period. . I want to lead and inspire larger teams while being a successful mother. . Andrea Johnson. Co-Founder of Utah Women in Sales. Ang McManamon. Jamie Crosbie.

Sales Recruiting 90

Sales Recruiting Scale Sales Hiring VP of Engineering 90

Sales Hacker

AUGUST 25, 2020

But Sapper Consulting has built REGIE to keep the promise of sales enablement and keep your team doing what they do best, which is winning. REGIE uses your targeting to inform your campaigns and decreases the time your team spends creating campaigns because that’s a pain in the ass. Outreach is great.

Management 72

Management Sales Recruiting Sales Hiring Development Team Review 72