Intercom, Inc.

JANUARY 5, 2022

If I’m about to do business with your company and your software is going to access my customers’ data, it’s my responsibility to ensure you have the proper controls in place to protect it. And then, in the 50s, they introduced this new thing, and there was resistance. Liam: The whole area is a new space.

Scale 211

Scale Software Review compliance Technical Review 211

SaaStr

JANUARY 14, 2020

What sets apart some of the most successful, high-growth companies we see today—Slack, Dropbox, Atlassian—has been their ability to tap into and master a new GTM strategy: B2C2B. So we cracked open a basic programming book and we started learning how to write our first lines of software together.

B2B 156

B2B B2C Scale New CTO 156

Sales Hacker

NOVEMBER 16, 2023

No Person is an Island It is rare in B2B sales for a single buyer to make a noteworthy purchase in a vacuum, and according to the Harvard Business Review software purchases greater than $100k involve on average eight stakeholders. Buying software is more complex than ever. Examples: CTO, COO, CFO.

Part-Time VPE 115

Part-Time VPE Technical Review Forecasting Software Review 115

Intercom, Inc.

DECEMBER 21, 2021

With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Listen to the rest of the interview here. What’s the sequence?

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

Natalia Luneva

APRIL 30, 2021

To get more practical, I recently interviewed over 10 SaaS companies and asked them 4 questions: Which platform(s) do you use to run your community? . SaaS Community Marketing: 11 stories from software companies. Our community is the best way for us to inform our customers about upcoming updates and new features.

Marketing 98

Marketing Social Media SaaS New CTO 98

Intercom, Inc.

OCTOBER 31, 2019

. “Take the work out of work, that’s my motto in life” Prior to that, I was the CIO of another large Fortune 500 company called KLA-Tencor, and the rest of my life has been in software engineering: building tools to help people get things done without having to do all the work. Balancing human-computer interaction.

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Artificial Intelligence Scale CTO Hire Technology 169

Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. They often superimpose it on the new company they’ve joined.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Sales Hacker

OCTOBER 13, 2020

Now, without further ado, let’s listen to this interview with Ryan Walsh. So, when a sales professional interviews at accompany, all of that information flows one way from the candidate to the company. And is it worse in software? Who is Ryan Walsh and what is RepVue? [02:40]. Welcome to the Sales Hacker Podcast.

Marketplace as a Service 112

Marketplace as a Service CTO Hire Sales Recruiting Scale 112

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Average salary: $95,566/yr. Average salary: $46,035/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Sales Hacker

MAY 5, 2021

Whether they started out as SDRs, marketers, engineers or even lawyers, their winding paths ultimately brought them to RevOps where they can solve new and challenging problems. In fact, she says that you will probably be thrown new software tools every three months in a RevOps job. 36 RevOps Leaders You Need to Follow.

Scale 121

Scale Technical Cofounder Technical Advisors Sales Hiring 121

OPEXEngine

FEBRUARY 13, 2020

A Couple SaaS Generations Ago… Traditional software companies managed sales, product development, finance and HR in siloed organizations by function. Cross functional management was attempted but often not effective. In the early SaaS days, management structure was essentially the same. Chief Product Officer.

Part-Time CTO 69

Part-Time CTO CTO CTO Hire Management 69

Mucker Capital

OCTOBER 22, 2018

After all, thanks to the rise of Airbnb and similar platforms, the hospitality industry was looking for new revenue streams to boost bottom lines. I did some traveling and ended up going to New York City. I worked on another startup in the wedding and events space — a piece of software to book vendors easily online.

Interviewing 40

Interviewing CTO Hire New CTO CTO 40

Sales Hacker

SEPTEMBER 29, 2020

Major challenges facing a new CEO [19:40]. Now, without further ado, let’s listen to this interview with Vishal Sunak. And I had done that even before I got into B2B software, doing military electronic design, right? It really lended itself to being this new category, this post signature type of contract product.

Scale 119

Scale CTO Hire CTO Coach Scaling 119

OpenView Labs

JUNE 18, 2020

I tell them that I do what I do with music, but with software engineers. Is there a new skill you’ve been working on during quarantine? He drove a forklift in New Jersey long enough for him to have enough money to build his own studio. Read more interviews with the most interesting humans in SaaS. Do they understand that?

CTO Hire 52

CTO Hire New CTO CTO Software Engineering 52

Frontegg

NOVEMBER 4, 2021

Despite being extremely busy, Ramli is always open to new ideas and collaboration offers. #5 Co-Founder and CTO at Gainsight (Former GVP of Engineering at Marketo). Sachin is a seasoned PLG expert who is constantly developing new product strategies. He is consistently publishing new articles and insights on his website. #10

Social Media 52

Social Media CTO Coach Technical Review New CTO 52

Crafty CTO

APRIL 12, 2020

Bigger – it speaks to every aspect of the software development process. Shape Up is the Basecamp team’s distillation of how they themselves develop software, superbly written and illustrated, freely contributed to the world as an online and downloadable e-book. Big as in a 143 page PDF. ” So what is Shape Up?

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Underperforming Technical Team New CTO Technical Review Software Development 52

Outseta

OCTOBER 15, 2018

The fact of the matter is there are countless ways that you can choose to build your business, and even amongst this new flock of independent SaaS companies there are significant, deliberate differences in the approaches these companies have taken. TWO NEW COMPANIES PLOT THEIR COURSE. Further Reading We Spent $3.3M

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

Natalia Luneva

APRIL 30, 2021

To get more practical, I recently interviewed over 10 SaaS companies and asked them 4 questions: Which platform(s) do you use to run your community? SaaS Community Marketing: 13 stories from software companies Announcing new features, increasing customer satisfaction and retention are among the top functions of an online community. #1

Marketing 40

Marketing Social Media SaaS New CTO 40

Chargify

OCTOBER 4, 2017

Looking back at their own experiences, Sonnenberg has this advice for new subscription-based startups: “Start with Stripe + Chargify. Common issues of the billing bottleneck include: Not having correct billing in place when new products launch. Robert Kern, CTO & Co-Founder, PredictHQ.

Payment Features 51

Payment Features Subscription Merchant Services SaaS Payments 51

Upscope

MAY 25, 2021

This new developer hub will contain all the key information and links required for you as a developer to test and configure Upscope co-browsing. Co-browsing is software that gives an online support agent the ability to see what the customer sees, instantly and without downloads. It's a live document and will be updated regularly.

Development 52

Development Marketplace as a Service New CTO CTO 52

ChurnZero

DECEMBER 9, 2022

Additionally, “leapfrog” candidates—those who come from a level below the C-suite, such as senior vice presidents—now make up roughly 5% of new chief execs. They have a core philosophy that you cannot have a successful high-growth software company if your core metrics around Customer Success are not strong, including NPS.

CTO Coach 52

CTO Coach Customer Success VP of Engineering CTO Hire 52

Sales Hacker

SEPTEMBER 8, 2020

Now, without further ado, let’s listen to this interview with Jeff Winters. We launched REGIE, our product, back in February, but we’re releasing the new and improved REGIE now. I go to the 500th floor of this enormous edifice in New York, and I walk in. He goes, “We’re excited to see the software.

Scale 88

Scale Artificial Intelligence Sales Recruiting Consulting 88

Crafty CTO

APRIL 17, 2023

What are people “sleeping on” … I’m borrowing the “sleeping on” reference from an interview Willison did on the Changelog podcast , where he said : This is the thing I worry that people are sleeping on. When the jungle tears itself down and builds itself into something new. So Welcome To S1E4.

Artificial Intelligence 8

Artificial Intelligence CTO Hire ChatGPT AI Search 8

Outseta

NOVEMBER 19, 2019

Building trust when you’re hired in a full-time capacity is an ongoing effort—as with consulting it likely starts during the interview process, but will typically persist for several years thereafter. Beyond that, with new data privacy laws attribution is actually becoming more difficult and less possible than it was 5 or 10 years ago.

Sales Hiring 50

Sales Hiring CTO Coach CTO Hire Underperforming Technical Team 50

SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company.

Payment Methods 263

Payment Methods Merchant Services Scale Payments 263

SaaStr

MAY 27, 2024

Investors should immediately engage with the CTO to assess their technical capabilities and potential, as great CTOs can demonstrate their exceptional skills quickly. The Qualities of Great CTOs (00:15:54) To identify great CTOs, it may take interviewing 20 candidates.

CTO Hire 282

CTO Hire Development Team Review Software Review Technical Review 282

SaaStr

MARCH 12, 2019

Erica Schultz is Chief Revenue Officer @ New Relic, the company that gives you the real time insights your software driven business needs to innovate faster. Prior to their IPO, New Relic raised over $214m in funding from some of the best in the business including Benchmark, Insight Venture Partners and Blackrock, to name a few.

Scale 206

Scale Enterprise Scaling Sales Hiring 206

SaaStr

MARCH 20, 2019

Prior to founding Twilio, Jeff was the Founder & CTO @ Nine Star Inc and enjoyed a spell at Amazon as a Technical Product Manager. How did they formulate and approach creating a new set of values with the 2 companies coming together? Prior to founding Twilio, Jeff was the founder and CTO at Nine Star Inc. Just to name a few.

Underperforming Technical Team 174

Underperforming Technical Team Development Software New CTO 174

Teamgate

JANUARY 14, 2019

In my opinion, the biggest downside to working in-house, whether it is a big brand or a startup, is that the messaging remains the same: the tech can evolve and it may have new features, yet the story around it tends to remain the same. Nobody buys anything new without googling everything about the company.

Interviewing 81

Interviewing Startup Technical Review Technical Advisors 81

SaaStr

MARCH 3, 2020

So who they’re going to bring with them is critical, that them ideally even like interview them sort of in the process in parallel with the candidate because for me, for a first time VP of Sales, so say you’re … I don’t want to say any … I don’t know. New category. So he’s the CTO?

Sales Hiring 214

Sales Hiring Sales Recruiting CTO Hire Scale 214

SaaStr

JULY 30, 2018

At our inaugural SaaStr Europa last June, podcast host-with-the-most Harry Stebbings sat down with MuleSoft Founder and CTO Ross Mason to discuss the organization’s sales strategy, building a strong company culture, how to think about international expansion, and much more. Again, it was because we weren’t just selling software.

Technical Advisors 205

Technical Advisors Scale Sales Hiring Sales Recruiting 205

Intercom, Inc.

AUGUST 15, 2018

On day one as Reddit’s new VP of Engineering, Nick Caldwell faced a dilemma. He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. What to tackle first as a new leader.

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

SaaStr

FEBRUARY 28, 2020

Karl has been in every interview for every new hire for the first 6 years of the business, why? Below, we’ve shared the transcript of Harry’s interview with Karl. He had worked as a CTO at a startup when he dropped out of school. How does Karl fundamentally think about finding great talent and keeping top of funnel full?

Sales Hiring 230

Sales Hiring Scale CTO Hire CTO Coach 230

Natalia Luneva

NOVEMBER 11, 2020

Today I interview Cynthia Del’Aria and we talk about leadership in the SaaS world. Cynthia helps business owners turn their idea for an app, custom software, subscription product, or website into higher profit with higher margins. How Cynthia came up with the idea of a startup incubator. Connect with Natalie on Facebook.

CTO Coach 40

CTO Coach New CTO Leadership CTO 40

SaaStr

DECEMBER 13, 2019

Below, we’ve shared the transcript of Harry’s interview with Yousuf. And by business technology function I want to define that because sometimes there’s a overlap with the CTO from an engineering side. Is that a new innovation in org structures and the remit of the role? Software by nature is an imperfect industry, right?

Technical Advisors 224

Technical Advisors Scale Technical Review Payment Solutions 224

Intercom, Inc.

JULY 9, 2020

. “The real advances in SEO come from people trying things out and sharing them with the community” Alexa: You mentioned trial and error there and given that SEO is really a new discipline, how has trial and error helped you be at the forefront of a discipline that has emerged within your career span? Kevin: Absolutely.

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Technical Review Scale Underperforming Technical Team Software Review 199

SaaStr

JANUARY 17, 2020

What can they do to enforce a sense of urgency when signing new clients? Julian Lemoine, Co-Founder, and CTO of Algolia will share his lessons learned on how to stay focused and innovative as you scale while also avoiding the innovation for innovation’s sake pitfalls. Below, we’ve shared the transcript of Harry’s interview with Yousuf.

CTO Hire 156

CTO Hire compliance Scale Startup 156