Scytale

NOVEMBER 4, 2024

Whether you’re a new entrepreneur in the software industry, scaling your startup, or a seasoned SaaS provider, securing a SOC 3 audit report can be a game-changer for your business , helping you strengthen customer trust while demonstrating your unwavering commitment to data security. The good news?

compliance 52

compliance Underperforming Technical Team Scale Technical Review 52

Intercom, Inc.

JULY 21, 2022

What started as a series of interviews by co-founder Des Traynor soon bloomed into hundreds of episodes where we explore how businesses are driving growth through customer relationships and how to build successful products at scale. I’m recording the first in what I expect to be a series of interesting interviews.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

Sales Hacker

SEPTEMBER 29, 2020

Keys to success when scaling a company [10:56]. Major challenges facing a new CEO [19:40]. Now, without further ado, let’s listen to this interview with Vishal Sunak. Vishal Sunak: We are on the scale to eight digits right now, not that far away. Keys to success when scaling a company [10:56]. Check them out.

Scale 119

Scale CTO Hire CTO Coach Scaling 119

SaaStr

SEPTEMBER 26, 2019

Basically, he had seen something at scale, but he hadn’t gone through that sort of growth phase where you don’t have everything at the tip of your finger. For instance, my first rep from Marketo, he was the first rep at Marketo in New York. If you can talk about the benefits of that and how that grew as you scaled.

Scale 146

Scale Sales Hiring Sales Recruiting Technical Advisors 146

Intercom, Inc.

DECEMBER 21, 2021

With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Intercom on Product: Keeping the momentum going as you scale.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

Intercom, Inc.

OCTOBER 31, 2019

When a company is moving from the startup to the scale-up phase, there is the potential for productivity practices to be lost along the wayside. Technology helped us put a man on the moon, but the interface between the human and technology can have huge impact on whether or not we can take advantage of that, particularly at scale.

Artificial Intelligence 169

Artificial Intelligence Scale CTO Hire Technology 169

SaaStr

SEPTEMBER 18, 2020

You can watch the full session , and if you missed the podcast with the first half of the interview, you’ll find that here. Jason Lemkin: 50 reps in a new city that you’ve never met, and hired in 60 days when you’re in the low millions ARR. Have you gotten zen about it at this scale? Henry Schuck.

Sales Hiring 246

Sales Hiring CTO Hire Scale Investment 246

Tom Tunguz

OCTOBER 24, 2021

Great to see a lot of repeat attendees and some new ones. We’re excited to continue the Month of Scale here for Redpoint Office Hours. A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. I’m Travis Bryant.

CTO Coach 164

CTO Coach Sales Hiring Sales Recruiting CTO Hire 164

Sales Hacker

MAY 5, 2021

Whether they started out as SDRs, marketers, engineers or even lawyers, their winding paths ultimately brought them to RevOps where they can solve new and challenging problems. As Director of RevOps, he scaled his team at Sendoso by hiring smart generalists to lead their own teams of MOps, SOps, CSOps. What doesn’t Asia do?

Scale 121

Scale Technical Cofounder Technical Advisors Sales Hiring 121

Sales Hacker

OCTOBER 13, 2020

Instead, there’s one continuous streamlined customer-centric journey, leveraging the next generation of artificial intelligence, Outreach allows sales reps to deliver consistent, relevant, and responsible communication for each prospect every time enabling personalization at scale previously unthinkable.

Marketplace as a Service 112

Marketplace as a Service CTO Hire Sales Recruiting Scale 112

User Pilot

JULY 27, 2023

Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Employee satisfaction score : Satisfaction and engagement among employees are typically measured through anonymous employee surveys and one-on-one interviews. Come up with product and new feature ideas.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Sales Hacker

MARCH 25, 2019

This week on the Sales Hacker podcast, we interview Simmone Taitt , CEO of HeartSpace Consulting , and a longtime sales leader and consultant in the New York community. Outreach supports sales reps by enabling them to humanize communication at scale and by automating the manual work. About Simmone Tait: An Introduction.

Sales Hiring 89

Sales Hiring Revenue CTO Coach CTO Hire 89

Sales Hacker

JANUARY 21, 2020

SMB Sales & SDRs at (Smaller) Scale [18:20]. We’ve got an interview with Angus Davis. Now, without further ado, let’s listen to this interview with Angus Davis. We were part of the office of the CTO. SMB Sales & SDRs at (Smaller) Scale [18:20]. Tell Me about Tellme & Upserve [10:30].

Payment Methods 61

Payment Methods Scale CTO Coach SMB 61

Andreessen Horowitz

NOVEMBER 28, 2023

About My First 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. And we felt that we couldn’t fail them and fail these new customers coming in at the same time.

Merchant Services 81

Merchant Services Payment Methods Payments Payment Solutions 81

Chargify

OCTOBER 4, 2017

Looking back at their own experiences, Sonnenberg has this advice for new subscription-based startups: “Start with Stripe + Chargify. Move Faster & Scale Successfully. A big part of the subscription billing iceberg effect relates to all the nuances you don’t think you’ll need, but find out are necessary to scale.

Payment Features 51

Payment Features Subscription Merchant Services SaaS Payments 51

Outseta

OCTOBER 15, 2018

The fact of the matter is there are countless ways that you can choose to build your business, and even amongst this new flock of independent SaaS companies there are significant, deliberate differences in the approaches these companies have taken. TWO NEW COMPANIES PLOT THEIR COURSE. Further Reading We Spent $3.3M

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

ProfitWell

OCTOBER 1, 2019

It should last even as your company scales and grows. When HubSpot first launched its culture code, Dharmesh Shah, CTO and Founder of HubSpot, felt it was important to share it with candidates. Tell me, explain how you think about testing this in an interview. In the same way, you should build your culture for the long-term.

Company Culture 40

Company Culture Sales Recruiting Scale Sales Hiring 40

ChurnZero

DECEMBER 9, 2022

Additionally, “leapfrog” candidates—those who come from a level below the C-suite, such as senior vice presidents—now make up roughly 5% of new chief execs. That third-party firm does what they call IDIs, or in-depth interviews, to get a sense of the customer experience. We go extensively into the customer experience.

CTO Coach 52

CTO Coach Customer Success VP of Engineering CTO Hire 52

Sales Hacker

SEPTEMBER 8, 2020

The platform allows sales reps to deliver consistent, relevant and responsible communication for each prospect every time, enabling personalization at scale. Now, without further ado, let’s listen to this interview with Jeff Winters. I go to the 500th floor of this enormous edifice in New York, and I walk in.

Scale 88

Scale Artificial Intelligence Sales Recruiting Consulting 88

SaaStr

MARCH 12, 2019

Erica Schultz is Chief Revenue Officer @ New Relic, the company that gives you the real time insights your software driven business needs to innovate faster. Prior to their IPO, New Relic raised over $214m in funding from some of the best in the business including Benchmark, Insight Venture Partners and Blackrock, to name a few.

Scale 210

Scale Enterprise Scaling Sales Hiring 210

SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company.

Payment Methods 268

Payment Methods Merchant Services Scale Payments 268

SaaStr

MARCH 3, 2020

You can come up to me after this and I can give you a list of 10 people, but find somebody that’s been a VP of Sales before successfully in a startup, scaled that to some level of success and make that person sort of an independent arbiter of that process. So it could be anybody. They don’t have an agenda. That’s your ideal.

Sales Hiring 225

Sales Hiring Sales Recruiting CTO Hire Scale 225

SaaStr

FEBRUARY 28, 2020

How does this requirement change as the company scales? Karl has been in every interview for every new hire for the first 6 years of the business, why? How does Karl think about doing this at scale? How does Karl think about retaining agility and flexibility with scale? What works? What does not work? Andrew Filev.

Sales Hiring 236

Sales Hiring Scale CTO Hire CTO Coach 236

Intercom, Inc.

AUGUST 15, 2018

On day one as Reddit’s new VP of Engineering, Nick Caldwell faced a dilemma. He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. What to tackle first as a new leader.

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

Sales Hacker

AUGUST 18, 2020

We’ve got an interview with Brandon Meyers , the chief revenue officer of ADARA. We’ve got an interview with Brandon Meyers, the chief revenue officer of ADARA. We’ve got two sponsors, including a new one called Sapper Consulting. Brandon worked his way up from the very bottom to the very top.

Payment Features 116

Payment Features Subscription Scale Underperforming Technical Team 116

SaaStr

JULY 30, 2018

At our inaugural SaaStr Europa last June, podcast host-with-the-most Harry Stebbings sat down with MuleSoft Founder and CTO Ross Mason to discuss the organization’s sales strategy, building a strong company culture, how to think about international expansion, and much more. In a new one, it was tough to keep up. Ross : Yeah.

Technical Advisors 220

Technical Advisors Scale Sales Hiring Sales Recruiting 220

SaaStr

DECEMBER 3, 2020

What was Sam’s biggest lesson from scaling the sales team at Dropbox? Are marketing becoming the new sales team with their content being used more and more in the sales funnel? Below, we’ve shared the transcript of Harry’s interview with Sam. Bret was formerly the CTO at Facebook. Harry Stebbings. Sam Taylor.

Scale 239

Scale Sales Hiring Sales Recruiting Sales 239

Intercom, Inc.

JULY 9, 2020

. “The real advances in SEO come from people trying things out and sharing them with the community” Alexa: You mentioned trial and error there and given that SEO is really a new discipline, how has trial and error helped you be at the forefront of a discipline that has emerged within your career span? Kevin: Absolutely.

Technical Review 199

Technical Review Scale Underperforming Technical Team Software Review 199

SaaStr

MARCH 20, 2019

Prior to founding Twilio, Jeff was the Founder & CTO @ Nine Star Inc and enjoyed a spell at Amazon as a Technical Product Manager. How did they formulate and approach creating a new set of values with the 2 companies coming together? Prior to founding Twilio, Jeff was the founder and CTO at Nine Star Inc. Just to name a few.

Underperforming Technical Team 176

Underperforming Technical Team Development Software New CTO 176

SaaStr

DECEMBER 13, 2019

It’s an essential skill in the toolkit of the modern marketer, and one that’s easy to get started with, no matter your company scale. Below, we’ve shared the transcript of Harry’s interview with Yousuf. And I think what it taught me on the operating side was that consistency is absolutely fundamental scale. Harry Stebbings.

Technical Advisors 227

Technical Advisors Scale Technical Review Payment Solutions 227

SaaStr

JANUARY 17, 2020

What can they do to enforce a sense of urgency when signing new clients? 300: When it comes to seamlessly scaling your applications, a top-notch engineering team will be your foundation. Below, we’ve shared the transcript of Harry’s interview with Yousuf. And as a result of that, new opportunities occur. Harry Stebbings.

CTO Hire 164

CTO Hire compliance Scale Startup 164

Sales Hacker

NOVEMBER 4, 2019

Our second sponsor is Outreach , the leading sales engagement platform that enables sales reps to humanize their communications at scale, from automating the soul-sucking manual work that eats up selling time to providing action-oriented tips on what communications are working best. Outreach has your back. About Zvi Guterman and CloudShare.

Scale 49

Scale CTO Coach Cloud New CTO 49

SaaStr

OCTOBER 16, 2020

Why does Paul believe that the builders are the new pro athletes? Below, we’ve shared the transcript of Harry’s interview with Paul. Because, you’re not getting as much of that by bumping into someone in the hallway outside the interview room, going, “Hey, can you ask about this thing? How will their training change?

CTO Coach 208

CTO Coach Sales Hiring CTO Hire Software Review 208

Sales Hacker

JULY 21, 2020

Leveraging the next generation of artificial intelligence, the platform allows sales reps to deliver consistent, relevant, and responsible communication for each prospect every time, enabling personalization at scale previously unthinkable. Now, without further ado, let’s listen to this interview with Brendan Kamm.

Outsourcing Services 91

Outsourcing Services Outsourced Development Scale Technical Review 91

SaaStr

JANUARY 10, 2020

At what scale does that become impossible? With more companies launching and thriving outside of Silicon Valley, regions such as ‘Silicon Slopes’ in Utah and ‘Silicon Alley’ in New York City are gaining traction within the startup scene. Below, we’ve shared the transcript of Harry’s interview with Bob. Why is this?

Sales Hiring 154

Sales Hiring Outsourcing Services Scale CTO Hire 154

Sales Hacker

MARCH 11, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Cassie Young is a General Partner at Primary Venture Partners, a $1B AUM early-stage venture capital firm in New York that has backed category-defining companies such as Chief, Alma, K Health, Latch, Alloy, Dandy and Vestwell.

Scale 77

Scale Technical Advisors Sales Hiring Technical Review 77

Sales Hacker

FEBRUARY 18, 2025

If one new AE has a hundred calls made a week, and the other has three hundred, and is converting more of them, Well, that’s a pretty good sign that the second one is more effective. You know, you mentioned people that are constantly having new contextual experiences, high intensity, high in curiosity, like.

Sales Hiring 92

Sales Hiring CTO Hire Scale VP of Engineering 92