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The Evolution of DevOps in Cloud Application Development

How To Buy Saas

In today’s moving software development arena the DevOps movement stands out as a game changer bridging the gap, between development and operations teams. With the rise of cloud computing DevOps has gained a partner that has propelled its growth and reshaped the landscape of application development.

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Market Gaps: 10 Ways to Spot Untapped Customer Needs

User Pilot

A market gap can be caused by missing functionality or poor user experience. Tracking user behavior in-app enables product teams to find ways to improve product experience. Keyword research and industry reports are two ways to track market trends and identify arising opportunities. What are examples of market gaps?

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How to Create a Jobs-to-be-Done Survey: Template & Questions

User Pilot

The jobs-to-be-done (JTBD) framework is a customer-centric tool for product development and innovation, focusing on understanding the specific tasks or “jobs” customers hire products to do, providing insights into customer motivations, guiding innovation, aligning product features with real needs, and aiding in market segmentation.

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Four ways customer education helps support the Customer Success team

ChurnZero

Every Customer Success team focuses on keeping customers engaged and ultimately, preventing churn. Customer Success teams typically answer the same questions over and over again as they gain new clients. The bad news: It’s tiresome to answer the same questions day in and day out! Lighten the load CSM’s normally carry.

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Want to Drive Revenue Growth? 5 Behaviors to Develop in Your Reps

Sales Hacker

The best way to do that is to develop the right behaviors in your sales reps. There are many things that can drive revenue growth within your company, but as a sales leader, it all starts with your team. Here are five key areas to challenge your team on in order to grow both them and your company. You have to be a sales LEADER.

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13 Customer Discovery Questions to Ask for Valuable Insights

User Pilot

TL;DR Customer discovery questions enable product teams to better understand customer needs and problems so that they can build products that the potential customer truly needs. Other data sources include product analytics, asking customer-facing teams, competitor analysis, and industry events.

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Empathy in UX Design: What It Is And How To Design User-Centric Experiences

User Pilot

Innovate new designs based on the user’s motivations and expectations. It involves feeling bad for their negative experiences and wanting to see them improve, but it doesn’t necessarily mean you understand their perspective or experience their emotions firsthand. Identify user experience gaps and reduce friction.

Scale 101