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Why AI Has Taken Longer to Come to Sales Than Coding with Artisan’s CEO

SaaStr

Investment Reality : Companies serious about global sales need dedicated localization teams working alongside AI systems. . “Thank you for your time” translates literally but may sound rushed in cultures where gratitude requires more elaborate expression.

Scale 213
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The Early Days: How Deel Went From $1m to $100m ARR in Just 20 Months

SaaStr

Treated Sales Like Engineering (Process + Systems + Data) The Mindset Shift : “Today sales is not an art, it’s a science. We should run the sales team, build the process as an engineering project, leverage the data, build the systems, understand the fundamentals.”

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Best Applicant Tracking Systems for 2025

How To Buy Saas

In the fast-paced hiring landscape of 2025, an Applicant Tracking System (ATS) has become an essential tool for companies of all sizes and sectors. In this guide, well explore the best applicant tracking systems of 2025 , covering both cloud and on-premise options, their key features, pricing, pros/cons, and ideal use cases.

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The 3 Attributes of an Attractive Market for AI

Tom Tunguz

Call it AI agents or agentic systems. Toil is repetitive work : reviewing alerts, triaging leads, data entry. Whatever the reason, the challenge is the same facing a hiring manager : difficult recruitment to maintain or grow headcount. Call it Service-as-a-Software. What attributes of a market make it attractive to pursue?

AI 203
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How customer expectations are rising – and what to do about it

Intercom, Inc.

Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. For example, more customers than ever have had to pivot to online shopping; for many, this has come with an added level of stress due to factors like shortages in supply chains and delivery delays. With empathy. “I

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How Salesforce Runs Its Internal Forecasting Process with Salesforce’s VP Sales Strategy & Programs and RVP SMB Sales

SaaStr

Having a predictable pipeline enables more effective decision-making, from headcount planning to strategic investments in technology and beyond. Anytime you have an opportunity or an interaction with a customer, it has to be logged into the system. The weekly cadence feeds into the greater annual cadence review.

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The biggest challenges facing support teams right now (and how to solve them)

Intercom, Inc.

Over the past year, many support teams have struggled with budget cuts, reduced headcount, and less bandwidth – while the volume and complexity of customer queries has only risen. So how can you manage a larger volume of queries without needing to add headcount? Challenge #1: Limited team bandwidth, resources, and budget.