Totango

MAY 13, 2022

In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Finally, we’ll look at six of the best customer engagement tools and how you can use them to promote better interactions with your customers. They can take several forms, including: In-app guides.

Engagement 105

Engagement Onboarding Artificial Intelligence Social Media 105

Sales Hacker

MAY 27, 2021

For a lot of organizations, the game plan for going remote amounted to, “Next week the office is closed.”. Going forward, we have to take remote seriously if we want to stay competitive. That means thinking of the sales team as remote-at-heart, not remote-by-default. Remote onboarding and training.

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Underperforming Technical Team Sales Software Review Technical Review 112

SaaStr

FEBRUARY 25, 2020

Just like filing your income tax returns or hanging that state-mandated safety poster up in your break room, sales tax is a back-office pain point, not a profit center. . That makes sales tax compliance easy to ignore… until it becomes a problem. . Why is sales tax such a pain for SaaS companies? There are a few reasons.

Merchant Services 171

Merchant Services Scale Technical Review Sales Hiring 171

Intercom, Inc.

APRIL 23, 2020

O ff the clock – how are folks socializing and what tools are helping them? Will working from home become a more regular occurrence as companies weigh the pros and cons of remote employees? This episode feature conversations with: Patrick Fitzgerald , Sales Director at fitness platform Glofox. The psychological toll.

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Healthcare Leadership Engagement Subscription 197

User Pilot

APRIL 9, 2024

To help you make an informed choice, our guide introduces 9 best-in-class onboarding platforms. Renowned for its robust analytics and mobile app support, Pendo provides interactive in-app guides and retroactive analytics, positioning itself as a top choice for enterprises looking for comprehensive mobile onboarding solutions.

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ChurnZero

JANUARY 25, 2024

Skillset 1: Sales acumen In 2024, driving revenue is a primary responsibility of CS. This means that sales acumen is no longer just a bonus for CS professionals—it’s a new baseline for many companies. With limited budgets for tools and talent, all companies are looking to identify how to scale their customer success teams.

Customer Success 52

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Sales Hacker

JUNE 1, 2022

Sales professionals have been selling over the phone and video for years. So why does it feel like we’ve entered a new age of sales? But the reality is traditional rapport in sales began to shift even before the pandemic began , with reports showing buyers only spent about 17% of their time meeting with potential suppliers.

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Sales Hacker

JUNE 1, 2020

— we were seeing a steady, rapid increase in sales teams who were transitioning to remote work. Employees, especially millennials , appreciate the flexibility to work from anywhere, and sales orgs open themselves up to a much larger pool of talent when they’re not limited to hiring locally. Keeping tabs on their teams from afar.

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SaaStr

DECEMBER 23, 2020

I’ve been in tech for a very long time and I came to the Valley to work for Intel, where I was working on CAD tools. You want to go to lunch and you really don’t want to investigate this new tool, but okay, your boss told you, you had to. Tamar Yehoshua: Wow, it’s been an interesting road. Now you open up the website.

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User Pilot

JULY 9, 2023

How do you evaluate product usability to guide the product design process? Popular product usability testing methods include guerilla testing, unmoderated remote tests, lab testing, and five-second tests. This may translate into increased sales and greater customer loyalty. Ready to dive in?

User Experience 98

User Experience Sales Recruiting Scale Interviewing 98

Neil Patel

DECEMBER 3, 2021

Well, one reason is the shift towards remote working and burnout in high-stress industries. Offer Remote or Hybrid Work for Eligible Employees. The move towards remote working is gaining ground, and there seems to be no stopping it as more workers and companies realize the benefits of working from home. Why are staff leaving?

Healthcare 109

Healthcare Marketing Outsourced Development Technical Review 109

Sales Hacker

JANUARY 13, 2021

With the shift to work from home, remote selling has become a cornerstone of successful sales strategies in 2020. And with a new year just around the corner, many sales leaders are wondering how to navigate the uncertainty of 2021. What we asked the Sales Hacker community. Here’s a look at what they had to say.

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User Pilot

JANUARY 22, 2024

Product-led companies tend to be low-touch while sales-led companies – are high-touch, at least in the beginning. It’s not only about dealing with issues but also anticipating user needs, offering solutions, and guiding them toward successful outcomes. Growth models. How can Userpilot optimize customer success management?

Customer Success 103

Customer Success Sales Hiring Scale SaaS 103

OpenView Labs

MARCH 8, 2021

B2B sales involves one business selling its product to another business. Those with experience in both B2B and B2C sales know that B2B is a lot tougher—the deals are bigger, there’s often more than one decision-maker, and the competition is intense. What Interviewing 600+ Sales Reps Taught Me About Team Building.

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Sales Hacker

JULY 1, 2020

One of the professions that’s seen the most pandemic upheaval due to COVID-19 is outside sales. Sellers who typically meet with clients and customers face-to-face have been forced to sell remotely. Fortunately, by leveraging a few inside sales best practices, outside sales reps can successfully pivot to remote sales.

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Strategy Sales Software Review Communication 79

OpenView Labs

SEPTEMBER 22, 2020

We still don’t have a crystal ball, but it’s pretty clear that a lot of teams and offices will be remote through the end of 2020 and beyond. Whether your sales team’s transition to remote work was seamless or tough, or somewhere in between: you’ve likely gotten into a groove. Related read: How to Lead a Remote Sales Team.

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Sales Hacker

JUNE 7, 2021

Sales customer insights. This is important for anyone who prospects or handles inbound calls – could be both inside sales and field sales. Persona and market insights come in here – even though we’re at an early point in the sales process. But what are these insights that will transform the conversations salespeople have?

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Neil Patel

OCTOBER 25, 2021

For this reason, spending time and money on sales and marketing-related tasks is never time wasted. In this post, I’m going to examine some of the top sales tools for boosting results, improving efficiency and organization and helping you generate more revenue. LinkedIn Sales Solutions. Let’s get started!

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Sales Hacker

APRIL 7, 2020

Annual events have been canceled, business strategies have shifted, and companies everywhere have been forced to rethink the way they approach their sales activity. As travel restrictions, hiring freezes, and evolutions in market demand all create new challenges for brands, one thing hasn’t changed: Our need to access regular sales.

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Neil Patel

OCTOBER 5, 2020

Furthermore, 75% of all companies now use automation tools. Use a tool such as Hootsuite to track social analytics, monitor brand mentions, and track customer feedback. There is tons of insightful data you can glean from analytics tools that can help you improve comms and, ultimately, your relationship with your audience.

Communication 145

Communication Technology Artificial Intelligence Social Media 145

CustomerSuccessBox

APRIL 7, 2022

Although it wasn’t pleasant in any way, organizations had to shift to the remote criteria. It was a whole new experience for everyone, as nobody knew how it would be, but surprisingly there seems to be bright opportunities in remote operations. And, of course, in remote customer onboarding! Remote customer onboarding tips!!

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Sales Hacker

MARCH 30, 2021

This week on the Sales Hacker podcast, we speak with Neil Ringers , EVP of Revenue Grid. Neil’s experience includes a long history of sales leadership, primarily in the Salesforce ecosystem, and is now running revenue for Revenue Grid. They’ve built a new process of guided selling, which Neil discusses during the show.

Scale 102

Scale Payments Technical Advisors Sales Recruiting 102

CustomerSuccessBox

JUNE 10, 2022

Have you maintained the synergy between the teams, especially in remote situations? ” Suggested Read : The Effective way to Sales, Customer Success, and Implementation Handoff. For illustration, the marketing team works in synergy with the sales team to pull off leads. Pro tip : Guide to building a customer success team.

Communication 52

Communication Customer Success Technical Review Systems Review 52

Sales Hacker

APRIL 1, 2021

It’s a driving factor for how the world gets work done and where future sales potential lies. McKinsey notes that B2B decision-makers are pushing to e-commerce and e-commerce-like sales cycles, and up to 80% prefer either digital self-service tools or to contact teams remotely.

Outsourcing Services 67

Outsourcing Services Payment Services SaaS Payments Transportation 67

Neil Patel

MARCH 5, 2021

If you want to prove your worth to your customers and find ways to become more efficient, you need clear analytics to guide you. Workast is an exciting tool because, unlike many other apps on this list, it was created specifically for Slack—so the integrations are seamless. Add-On Slack Apps for Metrics. Marketing is all about metrics.

Social Media 135

Social Media Marketing AI Search Technical Review 135

OpenView Labs

DECEMBER 20, 2021

But it’s more than just a bottoms up sales motion that drives this sort of bonkers year over year growth. Anyone else feel like they see a new productivity tool launched every day on Product Hunt? This all would not be possible without product-led growth. Not convinced? >> Follow Blake on LinkedIn to see PLG123 .

Technical Review 79

Technical Review SaaS Payments Software Review B2C 79

Mucker Capital

OCTOBER 10, 2023

Sales development is a nuanced blend of art and science, requiring a delicate balance for its effective implementation within a company. Drawing from substantial experience, Sally Duby from The Bridge Group provides valuable insights into the intricate realm of sales development. Sally's wisdom sheds light on this dilemma.

Scale 52

Scale Sales Hiring Outsourced Development Development 52

FastSpring

MARCH 14, 2023

It takes an enormous amount of time, money, and headcount for SaaS companies to handle VAT, GST, and sales tax (and any other form of indirect tax) in-house. In this guide , we talk about the areas of collecting and remitting indirect tax that tax software and tax consultants can and can’t help you with. However, that is not the case.

Payment Solutions 89

Payment Solutions Merchant Services SaaS Payments Payment Methods 89

Neil Patel

SEPTEMBER 3, 2021

By hosting the event remotely, it’s possible for people to network without sharing physical space. The remote location has other big benefits too. With remote work becoming more and more efficient , this is ideal for businesses looking to attract top candidates from all over the world. Reach Out to Partners.

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OpenView Labs

JUNE 15, 2020

A new, scaling startup sales team requires hyper-attention under the best of circumstances. Add in the challenge of going remote overnight—as so many of us did earlier this year—and leading a team might feel like treading water. This transparency around activity and outcomes is important for a new sales team.

Scale 54

Scale Sales Hiring Sales Communication 54

Neil Patel

JANUARY 31, 2022

If you’re looking to drive traffic (and sales) for your e-commerce business, this guide is for you. E-commerce marketing can have a variety of goals, from building brand awareness to driving sales, and use a variety of approaches including SEO , paid ads, social media, and affiliate marketing.

Payment Methods 107

Payment Methods Social Media Marketing Software Review 107

Neil Patel

MARCH 25, 2021

To accomplish this, you’ll need a good marketing strategy and access to the best digital marketing tools. In this post, I’m going to outline 21 digital marketing tools you need when starting a business. You may be familiar with a marketing tool or two in here; others might be new to you.

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Payment Methods Social Media Marketing Business 144

OpenView Labs

APRIL 29, 2020

We’ve just hit the one monthiversary of remote work as the new normal. While we would have expected a reduction in meetings accounting for the environment, we’ve surprisingly seen meeting volume increase, if anything: This surprising metric is indicative of a larger problem but an even greater opportunity for remote teams.

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Company Culture Leadership B2B Management 57

yoursales

NOVEMBER 12, 2020

Best Tools for Sales. This post is a response to the question “What are the best sales tools for inside sales?” In later work work we’ve gone to great lengths to list many of the sales tools out there. This post serves to share the best of the best sales tools for our sales process.

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Outsourcing Services Sales Systems Review Sales Outsourcing 96

Upscope

NOVEMBER 10, 2022

It's often used for sales, not support. It's often used for explaining processes and key terms rather than guiding someone through a website. Yes, it saves support time but sometimes it adds sales time Some companies find it reduced the amount of time they spent on support, onboarding or sales demos.

Technical Review 52

Technical Review Software Review Consulting Customer Support 52

OpenView Labs

AUGUST 13, 2020

Target your sales and marketing to the right ideal customer profile (ICP) rather than attempt to sell to everyone and their brother. That’s exactly what happens when your sales team captures so much extra stuff in the initial deal in an attempt to get every last dollar out of the customer. Selling to the right customer.

Churn 57

Churn Customer Success Advertising Retention 57

Neil Patel

NOVEMBER 30, 2020

Hubspot’s Service Hub —Best for Free Software and Deals Zendesk —Best for a Complete Support Suite Groove —Best for Small Businesses and Startups TeamSupport —Best for B2B Support LiveAgent —Best for Live Chat Service Salesforce Service Cloud —Best for Remote and On-Site Support Freshdesk —Best for a Streamlined System. So don’t buy them.

Software Review 103

Software Review Software Systems Review AI Search 103