SaaStr

MARCH 17, 2020

Pendo for Startups” gives companies access to the product usage data that today’s investors consider alongside business metrics as they vet deals, as well as sentiment and guidance tools to improve product usage and adoption. Learn how Pendo can help companies go from startup to scale-up here. CustomerSuccessBox. ProfitWell.

Sales Hiring 215

Sales Hiring Scale Payment Features Marketplace as a Service 215

Totango

JULY 2, 2019

These days, customers expect personalized service. Enterprises need to keep customers happy because it’s never been easier for them to find alternatives. Enterprises need to keep customers happy because it’s never been easier for them to find alternatives. Build the enterprise around the customer.

Enterprise 86

Enterprise Marketplace as a Service Customer Lifetime Value Onboarding 86

Software Platform Consulting

MAY 6, 2019

There are many great articles about SaaS metrics on the web (e.g., There are also great resources for metrics specific to marketplaces (see here ). But much of my work is with a special kind of network, where one side of the platform is an enterprise buyer (or supplier) and on the other side is their supply base (or customers).

Payments 60

Payments Enterprise SaaS Payments Metrics 60

SaaStr

JULY 22, 2019

We are the world’s most complete and comprehensive instrumentation platform on the marketplace today, that is cloud-based, that is SaaS-based. And that brand led to viral adoption, whether it was in the commercial segment or the enterprise segment. When we started out, we built the company purely as a SaaS company.

Scale 224

Scale Scaling Sales Hiring Underperforming Technical Team 224

SaaStock

FEBRUARY 14, 2019

He dropped out of Stanford Graduate School of Business and then co-founded LeaseExchange, an online marketplace for equipment leasing. In 2016, André joined Superlógica Tecnologias, a management system designed to service small businesses with a recurring revenue model. Talk: SaaS Crystal Ball: Revenue Performance Metrics.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

Clouded Judgement

JANUARY 26, 2024

Net new ARR is something I track very closely for all of the private companies I work with, and it’s also an important metric to look at in public companies. For the first time in a decade, IT services will become bigger than communication services in 2024. … And with regard to Gen AI, the momentum is outstanding.

Cloud 167

Cloud Marketplace as a Service AI Subscription 167

Intercom, Inc.

MAY 10, 2018

First zero in on a strategy for achieving your desired outcome , and then pick high quality metrics to validate your tests. Switching to a different service is something that takes a lot of effort. I saw both sides of the marketplace, which was a lot of fun. Adam Risman: Andrew, welcome to Inside Intercom.

Acquisition 224

Acquisition Marketplace as a Service Retention Startup 224

Hitenism

DECEMBER 26, 2016

Replicated , Build SaaS Features Enterprises Love. In 2017, companies will find success by getting back to basics and focusing on the “service” part of Software as a Service. In a self-service SaaS, you rely on customer success drip emails to generate your upgrade revenue. Sales has become a saturated channel.

Scale 152

Scale SaaS Marketplace as a Service SMB 152

Intercom, Inc.

NOVEMBER 30, 2021

But many support teams – especially those in the enterprise space – worry that “ripping and replacing” their tech stack will be costly: time-wise, cognitively, and financially. Here’s an example of key goals and metrics to consider. Strategy first, technology second. Obviously we’re a little biased ?? Integrations and Messenger apps.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

How To Buy Saas

FEBRUARY 25, 2025

Are you an enterprise needing deep customization and analytics, or a small business seeking user-friendly marketing integration? Its early vision was to end software as we knew it instead delivering enterprise applications via the internet. Today, Salesforce is positioned as the enterprise CRM leader.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

Neil Patel

NOVEMBER 9, 2020

The acquisition is a step in the right direction for Workday to compete as a holistic enterprise resource planning solution. Micro Acquire is a marketplace that connects startups to buyers. The marketplace is designed to cut down on the time you need to sell your business and find startups to invest in. Micro Acquire.

Technical Review 144

Technical Review Payment Methods Acquisition Development Team Review 144

How To Buy Saas

MAY 21, 2025

Whether youre a startup , an SMB , or a global enterprise , the right ATS can streamline your recruitment process, save time, and help attract top talent in a competitive market. Lever Best ATS + CRM for Scaling Enterprises Pricing: Key Features: 10. JazzHR Best ATS for Small Business Hiring Pricing Key Features: Ideal Use Case 9.

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. These evolving demands from enterprise customers bring with them different skillsets customer success managers need to hone.

Scale 177

Scale Customer Success Sales Hiring Strategy 177

User Pilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? SmileBack is a feedback app designed for helpdesk solutions so you can evaluate your customer support services effectively. As of 21 July 2023, there are 1,503 integrations in the Zendesk marketplace.

Marketplace as a Service 97

Marketplace as a Service Social Media AI Search SaaS 97

Stax

APRIL 3, 2025

Its the third-party service that serves as the link between the payment gateway, acquiring bank, and issuing bank or card network. That said, lets dive into the different types of eCommerce payment solutions: Hosted payment gateways Hosted payment gateways are provided by a payment service provider (PSP).

Payment Methods 88

Payment Methods Merchant Services Payment Solutions Payment Services 88

User Pilot

NOVEMBER 20, 2023

HubSpot analytics focuses on collecting data on contacts, customers, deals, and revenue, while Google Analytics primarily tracks site traffic metrics like sessions or page views. Connecting apps to HubSpot is quite easy since you just have to choose an application on the App Marketplace, review its details, and connect it to your account.

Software Review 105

Software Review Marketplace as a Service Metrics Pricing 105

User Pilot

JULY 9, 2024

Hubspot : Best for comprehensive inbound marketing, sales, and customer service solutions. Gainsight Customer Success : Best for enterprise-level customer success management. Zendesk : Best for scalable customer support and service management across multiple channels. Start tracking your key metrics code-free today!

Software Review 103

Software Review Software Management Business 103

Baremetrics

MARCH 30, 2021

Do any of them have what you want in a subscription management service? They are both web-based, serving different enterprises and offering billing solutions. Baremetrics integrates with Chargebee and Chargify to help growing SaaS & subscription driven-businesses with accurate metrics. Is one of them better than the other?

Payment Solutions 105

Payment Solutions Payment Features Payments Payment Methods 105

Totango

MARCH 6, 2020

Today’s on-demand, subscription-dominated marketplace requires that enterprises pay closer attention to what their customers want from their products—and there’s no clearer indication than their own words. Product metrics. Share Feedback Across Your Enterprise. Support tickets and call center information.

Marketplace as a Service 93

Marketplace as a Service Social Media Customer Success Enterprise 93

User Pilot

MARCH 5, 2025

Scalability and security Built to scale with your business, with enterprise-grade security measures to protect your data. Self-service support: Userpilot empowers you to build and customize in-app resource center code-free. The platform also offers enterprise-grade security to protect customer data. Appcues pricing.

Software Review 52

Software Review Engagement Software Scale 52

BetterCloud

MARCH 17, 2025

SaaS budgeting is the process of planning, allocating, and managing financial resources for acquiring and using Software as a Service (SaaS) solutions within an organization. Maybe youre spending the right amount of money, but you need more seats, or you might be paying for a service that nobody uses. What is SaaS budgeting?

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

Neil Patel

SEPTEMBER 9, 2021

The interface allows you to bring unconnected sources together, like data from spreadsheets or online services, and turn them into rich, interactive reports. Power BI service: With the Power BI cloud service, you can view reports created in the Power BI Desktop service and share them across the company. What Is Power BI?

Marketing 114

Marketing Social Media Marketplace as a Service Underperforming Technical Team 114

Totango

JULY 22, 2022

When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success. We are constantly adding innovative new apps to our Customer Journey Marketplace , including our newest Engage Customers SuccessBLOC. Overall NPS score.

Communication 107

Communication Marketplace as a Service Technical Review Engagement 107

User Pilot

AUGUST 18, 2024

They help small businesses and enterprises alike perform sophisticated tasks in just a few clicks, making it easier to drive product growth. Analytics dashboards : Find essential adoption metrics, such as the number of active users , user sessions , average session duration, etc., SaaS tools are the industry's biggest open secret.

Scale 104

Scale Scaling Software Review Social Media 104

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. Because horizontal SaaS companies serve both startups and enterprise businesses, scalability is a key selling point.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

Casey Accidental

OCTOBER 24, 2022

Eventbrite was historically a 50% sales and 50% self-service business. This is a very common strategy for enterprise companies with large margins. The problem for Eventbrite is we weren’t an enterprise company with enterprise margins. We work with small businesses and independent creators.

Scale 139

Scale User Experience Underperforming Technical Team Marketplace as a Service 139

Neil Patel

FEBRUARY 4, 2021

NP Digital is a performance marketing agency built by marketers, and our global offices allow us to deliver our specialized services to clients worldwide. Below, we’ll explain how each of our agencies works, the services they provide, and what to expect from each of them in the future. NP Digital Marketing Services.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

Totango

JULY 2, 2019

These days, customers expect personalized service. Enterprises need to keep customers happy because it’s never been easier for them to find alternatives. Enterprises need to keep customers happy because it’s never been easier for them to find alternatives. Build the enterprise around the customer.

Enterprise 48

Enterprise Marketplace as a Service Customer Lifetime Value Onboarding 48

Intercom, Inc.

JANUARY 16, 2020

Andrey explains why embracing the professional services sector in a unique way has paid dividends. We also think about community and consultants and professional services as an ecosystem around our product. Embracing professional services as a distribution channel. So our platform is also built for them to use. Andrey: Exactly.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

SaaStr

SEPTEMBER 3, 2019

You could be missing all of your metrics, but you know, you’re not the Twitter guys. Uber is a classic marketplace company. It’s a two-sided marketplace. You had town car services before. What am I missing?” You have to come in here, it has to be very buttoned up. All of your data has to be right.

Acquisition 156

Acquisition Software Review Payment Methods Marketplace as a Service 156

Chargify

AUGUST 17, 2020

Backed by an army of developers, data engineers, and finance professionals, this events-based billing model allowed these large companies to directly link the value that their services provided with the cost presented on a customer’s invoice. What Amazon Web Services and Twilio Get Right. How AWS Does It.

AWS 98

AWS Payment Services SaaS Payments Payments 98

Stax

APRIL 18, 2024

Independent Software Vendors (ISVs) and Software-as-a-Service Providers (SaaS) operate within the same market, thus creating a push-and-pull revenue dynamic. SaaS, or Software as a Service, companies host and deliver software applications over the internet on a subscription basis. Consider Stax’s partner program.

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

Unbounce

MAY 1, 2019

Software-as-a-Service (SaaS) marketers are among the world’s most talented. As technical infrastructure gets standardized and integrations become easier, more and more tools are entering an already crowded marketplace. Activation and retention metrics per campaign show whether your campaigns are producing the desired result.

SaaS 111

SaaS Marketplace as a Service Software Review Technical Review 111

User Pilot

MAY 21, 2024

Additionally, the annual churn rate is a critical metric that quantifies the percentage of customers lost over a year, offering insights into long-term customer satisfaction and loyalty. Customer churn in SaaS is the rate at which customers stop using a service within a set timeframe.

Churn 52

Churn Retention Software Review Metrics 52

OpenView Labs

APRIL 7, 2021

We’ve grown accustomed to the traditional set of SaaS metrics as just part of how to operate a SaaS business. It’s hard to conceive of what to do without metrics like CAC payback, LTV:CAC, average ACV, or the magic number. How do we account for the rise of product as a growth driver? Probably not!

Metrics 52

Metrics Scale SaaS Marketplace as a Service 52

SaaStr

JUNE 16, 2020

Leveraging survey data from 66+ enterprise SaaS companies, Matt Garratt, Managing Partner of Salesforce Ventures shares the landscape of how businesses are shifting their sales & GTM strategies to react to today’s uncertain times. And some of our customers are also shifting a little bit more into the enterprise side as well.

Sales Hiring 188

Sales Hiring Scale SaaS Payments Payment Services 188

Baremetrics

OCTOBER 19, 2021

Finding hidden patterns in your sales, seeing the growth potential, and knowing which service is poised to be the star of your marketplace can all be done through using Baremetrics. Sign up for the Baremetrics free trial , and start getting great metrics on your business’s transactions. Try Baremetrics free. Table of Contents.

Payments 98

Payments Payment Methods Payment Services Payment Solutions 98