User Pilot

APRIL 3, 2024

PLG and SLG differ in focus: PLG centers on product appeal for growth, while SLG relies on sales strategies and personal interactions. ” Analyze direct and indirect competitors’ successes and failures, refining your strategy to enhance your product’s market position. Pricing model for Userpilot.

Innovation 96

Innovation Payments Strategy Payment Solutions 96

Buffer Resources

AUGUST 16, 2023

We’ve shared a number of parts of Buffer’s business transparently over the years — and one piece we’ve always wanted to expand on is where your money goes when you pay for a Buffer subscription. This means our software is hosted on the cloud and used over an internet connection via a web browser or mobile app.

Merchant Services 74

Merchant Services Payment Services Payment Features Payments 74

CustomerSuccessBox

MAY 24, 2022

Especially in a subscription-based model, where customer retention is built into the business model, losing a customer shouldn’t be due to little or no understanding of how your product works for them. Hence it’s essential to incorporate a customer education program into your processes. Organization just starting out.

Education 52

Education Technical Review Acquisition Onboarding 52

FastSpring

NOVEMBER 3, 2021

For example, not long ago, we were migrating the subscriptions of a new customer into our system. Even though it wasn’t our fault, the delay meant this company might not be able to process existing subscriptions for several days — a poor way to start a relationship with a new software-as-a-service company. Note: FastSpring is the No.

Merchant Services 135

Merchant Services B2B Payment Solutions SaaS Payments 135

Blulogix

FEBRUARY 25, 2024

The dynamic nature of subscription services, coupled with the global reach of digital platforms, introduces unique legal challenges that require careful attention and strategic planning. Compliance with anti-fraud regulations involves adopting secure payment processing technologies and monitoring transactions for suspicious activity.

Payments 52

Payments Payment Services Artificial Intelligence Payment Features 52

User Pilot

JULY 31, 2023

Looking to power up your retention marketing strategy? The big deal is turning them into paying customers who keep renewing their subscriptions long-term. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. But look no further!

Retention 97

Retention Strategy Marketing SaaS 97

User Pilot

MARCH 15, 2022

Why a go-to-market strategy plays an integral of your SaaS product success? This is where the GTM strategy comes in. In this blog post, you’ll learn everything about go-to-market strategies. Successful product launches stand on the back of an effective GTM strategy. What is a go-to-market (GTM) strategy?

Strategy 92

Strategy Marketing SaaS Customer Lifetime Value 92

User Pilot

JULY 20, 2023

Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. But you can turn all that around with the right strategies. This simply means sending proactive payment reminders a few days before their payment fails or their subscription expires.

Churn 93

Churn SaaS Payments Payment Solutions Payments 93

Blulogix

FEBRUARY 11, 2024

Crafting the Blueprint: How to Build a Monetization Framework for Agile Success By BluLogix Team A Step-by-Step Guide to Architecting Your Monetization Strategy In the dynamic realm of agile monetization, constructing a robust Monetization Framework is akin to drafting a master blueprint for a skyscraper.

Payment Features 52

Payment Features Underperforming Technical Team Construction Customer Lifetime Value 52

ChurnZero

DECEMBER 17, 2021

Customer acquisition and customer retention are cornerstones of building and maintaining revenue, but customer expansion — and a robust customer expansion strategy — can also be pillars of success. What is a Customer Expansion Strategy ? Tips to Improve Your Customer Expansion Management Strategy. Timing is essential.

Strategy 98

Strategy Management Churn Education 98

ProfitWell

JUNE 27, 2019

From CRM software to coffee beans, shaving blades to designer gowns, recurring billing is the lifeline for every subscription business. It’s easy to see why—automatic charges for subscriptions are simple and convenient for customers and predictable and sustainable for companies. What is recurring billing?

Merchant Services 76

Merchant Services Payment Features Payments SaaS Payments 76

SaaStr

JANUARY 24, 2022

With “bookings-based” executives I’ve learned there’s little value in creating a pretty financial slide deck summing up the month, when what’s more important is an education and shift from doing business in “cash-based” to “accrual-based” accounting terms. Cash-based accounting is something we do in our everyday lives.

Finance 323

Finance Outsourcing Services Systems Review Technical Review 323

Totango

MAY 6, 2021

We’ll discuss what customer retention means as a concept, as a strategy and as a metric. As a concept, in a SaaS context, it represents how successful a company is at getting customers to renew subscriptions or licenses. As a strategy, customer retention refers to the actions a company takes to proactively promote higher retention.

Strategy 74

Strategy Retention Education Benchmarks 74

ProfitWell

MARCH 9, 2020

The subscription business model has seen an immense rise in popularity in recent years, and with good reason. The subscription-based economy grew 350% between 2012 and 2019, and subscription businesses grew revenues about five times faster than S&P 500 company revenues during that time. What is subscription marketing?

Subscription 64

Subscription Payment Features Payment Methods Marketing 64

User Pilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. Then you are in the right place! Let’s get right into it!

Retention 88

Retention Strategy Management Churn 88

Chargify

MARCH 25, 2019

Recurring subscriptions are becoming the norm in the business world, and for good reason. Subscription services give the end user control over costs and employee access, without the cumbersome contracts. But some software-as-a-service (SaaS) companies struggle with how to sell subscriptions.

SaaS Payments 54

SaaS Payments Payment Methods Subscription Payment Features 54

User Pilot

NOVEMBER 19, 2023

This article answers your questions with proven cross-selling strategies and examples from top SaaS companies. Strategies and best practices to effectively cross-sell SaaS customers: Identify best cross-selling opportunities across the customer journey using path analysis. Why implement a cross-selling strategy?

Strategy 87

Strategy Customer Lifetime Value SaaS Business 87

User Pilot

FEBRUARY 22, 2024

This article will walk you through 15 practical strategies to improve customer retention , boost loyalty, and ensure customer satisfaction. Userpilot can help you create advanced segments, monitor product usage , and collect user feedback to improve your strategy. Book a demo to get started! What is customer retention?

SaaS Payments 52

SaaS Payments Payment Methods Strategy Payments 52

User Pilot

JANUARY 18, 2023

With so many product marketing strategies floating around the SaaS world, it can be hard to identify the right one. Product-led growth or PLG is a go-to-market strategy that leverages the product itself as a means of generating demand, converting sales leads, and retaining users long-term. What is PLG strategy?

Strategy 97

Strategy Marketing Scale Software Review 97

User Pilot

MARCH 31, 2023

How do you build a successful free-to-paid conversion strategy for your SaaS? In this article, we’ll share practical tips on creating a successful free-to-paid conversion strategy and converting free trial users into paid users. Collect feedback and continuously refine your strategy. Userpilot can help. Get a demo now.

Strategy 93

Strategy SaaS Payments Payment Solutions Payment Methods 93

Baremetrics

AUGUST 1, 2021

In the SaaS industry, acquiring new leads through short-term marketing promotions will not cut it--which works as a killer strategy for the eCommerce business model. So what works (and doesn’t work) as a SaaS acquisition strategy? Showcase success stories This is one of the most tried-and-tested strategies that works wonders.

Acquisition 98

Acquisition Strategy SaaS Underperforming Technical Team 98

User Pilot

OCTOBER 10, 2022

In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. It will help you create feature adoption strategies to improve the feature or increase its awareness. 5 Effective strategies to increase feature adoption. We’ve got you covered!

Metrics 89

Metrics Strategy Underperforming Technical Team Onboarding 89

Stax

JANUARY 31, 2024

While you can’t avoid the rate hikes, there are strategies and resources available to help merchants mitigate the impact. So a few other strategies you can employ to either avoid raising prices completely or raise them a smaller amount are: Train your staff in transaction optimization. Audit your data security measures.

Payment Services 88

Payment Services Merchant Services Payment Methods Accept Credit Card Payments 88

Blulogix

NOVEMBER 8, 2023

Traditional pricing models, such as fixed subscriptions and one-time purchases, no longer align with the dynamic and ever-evolving nature of this sector. Subscription Billing The Evolution of Pricing Models in the Technology Industry The technology industry has undergone significant transformations in recent years.

Technology 52

Technology Pricing Payment Features Subscription 52

Buffer Resources

MARCH 5, 2024

On the financial side, distributors took a chunk of our already tight margins, and the 90-day payment terms from most retailers made cash flow difficult. On the customer education side, we had little control over where our product was placed and whether store associates were talking about it correctly.

Payment Methods 80

Payment Methods Payment Services Payments Scale 80

SmartKarrot

MAY 23, 2022

Customer education is a profit center and needs to be taken seriously to add value to the organization. Customer education programs are courses that onboard, retain, and engage customers with the customer. Customer education programs inculcate educational activities and online curricula into formal learning programs.

Education 10

Education Strategy Scale Customer Success 10

User Pilot

MARCH 7, 2024

Webinars not only educate existing users and keep them engaged but also attract potential customers seeking a solution to their problems. User engagement could also refer to the strategies that businesses use to drive user interactions with the product, such as in-app messages or emails. That's one way to explain the term.

Engagement 102

Engagement Metrics Underperforming Technical Team Scale 102

User Pilot

APRIL 22, 2024

But what strategies work? Providing educational content to keep users engaged and informed. Sending in-app surveys to gather relevant feedback and iterate your strategy. Key metrics to measure the impact of your customer success strategy include LTV, CSAT, NPS , churn rate, and retention rate.

Customer Success 83

Customer Success Retention Software Review Customer Lifetime Value 83

User Pilot

SEPTEMBER 19, 2023

TL;DR Churn prediction involves identifying at-risk customers who are likely to cancel their subscriptions or close/abandon their accounts. This includes targeted re-engagement campaigns, personalized customer education, and more. This is especially true for SaaS companies with the subscription business model.

Churn 105

Churn Machine Learning Artificial Intelligence Data Analysis 105

Blulogix

FEBRUARY 13, 2024

Agile monetization, especially within the context of subscription and recurring revenue models, necessitates a holistic approach that permeates every facet of an organization. This can be facilitated through regular meetings, shared digital workspaces, and joint strategy sessions.

Finance 52

Finance Marketplace as a Service B2B Subscription 52

ProfitWell

SEPTEMBER 27, 2019

Over her more than twenty-year career, Amy Konary has become an expert within the SaaS subscription space. She saw the importance of the subscription economy since her time as an industry analyst for IBC, running the practice on SaaS there for 19 years. The modern subscription economy is different than the software industry of old.

Subscription 61

Subscription Payment Features Business Innovation 61

ProfitWell

MARCH 24, 2020

The subscription model is booming. Almost everything is sold as a subscription, from socks to razor blades, and of course software. Without further ado, let's look at nine subscription-based companies absolutely nailing it in 2020. What is a subscription company? So why the subscription business model?

Subscription 72

Subscription Payment Features Payment Methods Payments 72

User Pilot

MAY 8, 2023

As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers. Creating valuable content that educates customers, helps them discover new features, and keeps users engaged will pay dividends for your software company in the form of higher revenue or adoption rates.

Software Review 98

Software Review Outsourcing Services SaaS Sales Hiring 98

Stax

FEBRUARY 5, 2024

Without strategies in place, disbursements can chip away at your hard-earned bottom line. Surcharging calculation methods Calculation methods determine the apt surcharge payments for different operations and circumstances. Know what works best for your business to optimize your pricing strategy without alienating customers.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Solutions 88

Stax

DECEMBER 20, 2023

That could be during sign-up or it could be at the point when they need to send an invoice.” You have to put your payment offerings in front of users when and where they have the inclination to do it.” The right payments-adjacent strategy depends on your software, as there are many ways to put payments in front of your users.

Merchant Services 88

Merchant Services Payment Services SaaS Payments Payments 88

Teamgate

JANUARY 13, 2020

Make sure that it’s educational and something that your subscribers will surely enjoy reading. Here are more specific types of attractive gated content: Content or subscription upgrades . Chances are they are also browsing your website, looking at your social media profiles, and analyzing your marketing strategy. Promotions.

Strategy 96

Strategy Business Social Media Innovation 96

CustomerSuccessBox

APRIL 29, 2022

Plan the best SaaS Retention strategies that ensure customers stay with you for long. SaaS retention strategies that work help you turn hard-won consumers into long-term customers, and long-term customers into powerful advocates! 10 Best SaaS Retention strategies for your business! Educate your customers. Onboarding.

Retention 52

Retention Strategy Business SaaS 52