Sat.Apr 30, 2022 - Fri.May 06, 2022

When to Go Multi-Product in SaaS

SaaStr

Roughly — very roughly — you want to be multiproduct in SaaS by the time you have 10,000 customers. For enterprise, this could be $300m-500m in ARR. For multi-market, this could be $100m in ARR. For SMB, it could be $20m-$30m in ARR. — Jason BeKind Lemkin #???????????? jasonlk) April 29, 2022.

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Top 7 Tactics for Customer Reactivation

Predictable Revenue

These seven customer reactivation strategies will help you reengage past clients, bring them back on board, and convince them to stick around long-term. The post Top 7 Tactics for Customer Reactivation appeared first on Predictable Revenue. Blog Outbound Sales Development

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Mistakes to Avoid When Selecting a CS Platform: Not Thinking of Customer Success as a Team Sport

Totango

Selecting the right customer success platform for your organization can be challenging. To help you navigate the process, we’ve developed a four-part blog series about the mistakes you should avoid when choosing a CS platform.

Mailchimp Review

The Daily Egg

Mailchimp is one of the best-known marketing automation platforms on the market, thanks to its hefty advertising budget. The platform promises to. The post Mailchimp Review appeared first on The Daily Egg. Website

Customer Preferences: How Community Can Deliver a Simplified Experience

Your customers want a simplified customer experience. Make sure you give it to them with community. Download the whitepaper to learn more!

SaaS Multiples Are At a 3+ Year Low. Where It Goes From Here.

SaaStr

So the public markets are in tumult. Many SaaS and Cloud leaders are down more than 50% from their all-time highs. But Covid did create a lot of artificial demand for Cloud products, especially the lockdown phase.

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More Trending

Customer Health Score: A Guide to Improving Client Satisfaction

Totango

Customer health score is one of the fastest and easiest ways to assess whether your SaaS customers are satisfied with your product and brand. Knowing this can help you evaluate churn risk and spot opportunities, empowering you to take appropriate action.

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Asana Vs. Monday

The Daily Egg

When you get project management software, you want to know it can handle your business’s workflow. Both Asana and Monday.com have their. The post Asana Vs. Monday appeared first on The Daily Egg. Workflow

Carta: Seed Rounds Down More Than 20% in Q1’22

SaaStr

Seed stage VC didn't escape the turmoil in later stages in Q1, according to @cartainc data. Total invested capital fell from Q4 (although remained above Q1 2021), but total rounds down over 20%. And April wasn't great either. ??

Product-Market Fit in Different Capital Environments

Tomasz Tunguz

A founder recently told me he would have built his company differently in another fundraising market.

PayOps Fact Sheet

Infinicept's PayOps™ platform helps your business onboard and manage merchants so you can generate payments revenue, control your customer experience, deliver an improved product, and increase valuation.

Mastercard Rule Changes: Brands Now More Aligned on Subscription-Based Merchant Rules

Infinicept

By Dan Spalinger, VP of Global Advisory Services, Infinicept It has been said that history doesn’t repeat itself, but it does rhyme. So it is with card brand rules.

Paycor Review

The Daily Egg

There’s no shortage of payroll software tools on the market today. But Paycor stands out with a fairly unique approach to serving. The post Paycor Review appeared first on The Daily Egg. Operations

The Average SaaS Leader Grows 54% … At $1 Billion in ARR

SaaStr

So now that we’ve been doing our 5 Interesting Learning series on public SaaS companies for a while, we can pull out a number of trends. Maybe the most jaw-dropping is just how fast the top SaaS and Cloud leaders grow … at $1 Billion in ARR. The average SaaS leader grows almost 60% (!)

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7 Essential Ingredients of a Metaverse

Andreessen Horowitz

There has been a lot of buzz about “the metaverse” since its coinage the ‘90s, but especially during the pandemic (given the surge in online activity), and even more so after Facebook changed its name to Meta. Is this just a bit of opaque marketing-speak? What is a metaverse exactly?

A Strategic Guide to Community Gamification

Does creating engaged customers and impacting CS objectives sound interesting? Learn more about how gamification can help your customer success team in our free eBook.

A Complete Guide On Choosing Hosting For SaaS Products (2022)

SaaS Metrics

No matter how good your service offering is, your potential for success is likely to be hampered if your customers struggle to gain access to your app. Worse still, a poor choice in hosting provider could leave your users road-blocked by server downtime or scuppered by security concerns.

BigCommerce Review

The Daily Egg

BigCommerce is an essential ecommerce platform that has helped more than 150 online stores simplify management tasks, drive online traffic, and convert. The post BigCommerce Review appeared first on The Daily Egg. Website

A Look Back: “SaaS Metrics Masterclass: Key Business Metrics, Pricing Strategies and Billing Models with Stripe’s Head of France and Southern Europe, Guillaume Princen” (Video + Transcript)

SaaStr

In the run up to SaaStr Europa 2022 in Barcelona on June 7-8 , we’re taking a look at some of the top all-time SaaStr Europa sessions. Want to know what to expect at SaaStr Europa?

The Future of Search Is Boutique

Andreessen Horowitz

This is an edited version of a post that originally ran here. For most queries, Google search is pretty underwhelming these days. Google is great at answering questions with an objective answer, like “# of billionaires in the world” or “What is the population of Iceland?”

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Payments 101 Webinar: Demystifying Payments

Speaker: Tracie Poland and Ted Vandeburg

Payments don’t have to be complicated. Whether you're exploring payments for the first time or figuring out how you might put them to work for you, this webinar recording will help you get started.

How Should CEOs Answer, “What Keeps You Up at Night?”

Kellblog

I’ve always felt that “what keeps you up at night?” ” was a trick question for CEOs. There’s one part of it I’m quite sure about. There cannot be anything that you control that keeps you up at night. Because you’re the CEO.

Episode 28: Live Rewrites

Sales Hacker

??Want to write sales emails like a pro? Join Kristina Finseth (Sr. Manager, Outbound Growth Marketing at Greenhouse) and Will Allred (Co-Founder & COO at Lavender) to get TWO perspectives and TWO approaches on real sales emails, every week on Sales Hacker.

Uncharted Podcast: Thejo Kote, CEO of Airbase, on What’s Different the Second Time Around

SaaStr

SaaStr’s Poya Osgouei has a great Uncharted podcast that does a deeper dive with many SaaS execs. Up this week is Thejo Kote, CEO of Airbase. His first startup, Automatic, was acquired by Sirius XM for $100m. The second-timers see things differently.

A look back at entrepreneurial lessons learned and the rise of net revenue retention with ChurnZero CEO You Mon Tsang

ChurnZero

Did you know ChurnZero CEO and co-founder You Mon Tsang built and exited three companies before starting ChurnZero? Suffice to say, he knows a thing or two about how to take an idea and turn it into a successful business. You Mon joined the CHURN.FM

Compliance 101: What You Need to Know as a Payfac

This guide will help you understand what compliance means as a Payfac, what these requirements are and where they come from, so you can begin to make sense of it all.

Cash Flow Shockwaves

Tomasz Tunguz

The public markets are deep crimson. The last time VC sentiment was so publicly negative, Twitter turned two. Term sheet re-trading rumors have surfaced. Public markets do impact startup fortunes, but only inasmuch as the prices at which venture rounds clear.

3 LinkedIn Strategies Most Sellers are Missing out on to Book More Meetings

Sales Hacker

LinkedIn by far is the #1 social media platform for B2B sales pros but it’s totally underutilized! Many sellers log on, scroll through, send connection requests, and pitch prospects with direct messages and InMail (which doesn’t help land new meeting, btw).

5 Lessons on Building Your Sales Organization for Scale with Podium EVP of Sales, Than Hancock, and Head of West Coast Sales, Carlie Adams (Pod 552 + Video)

SaaStr

What are some of the foundational ways sales leaders can think about building their sales teams as their company continues to expand and grow? There’s no shortage of ways to tackle this challenge, but one thing is clear: build sales teams thoughtfully and intentionally.

Keyword Research: How to Do It, Tips, Tools & Examples

Neil Patel

68 percent of online activity begins with queries in search engines like Google or Bing. That’s why keyword research should be the basis of any online marketing campaign.

Should Customer Marketing Align with Customer Success?

With outcomes and metrics that align directly, find out why customer success should be the foundation of a customer marketing strategy. Download the free ebook now!