SaaStr

MAY 4, 2022

Roughly — very roughly — you want to be multiproduct in SaaS by the time you have 10,000 customers. For enterprise, this could be $300m-500m in ARR. For multi-market, this could be $100m in ARR. For SMB, it could be $20m-$30m in ARR. — Jason BeKind Lemkin #???????????? (@jasonlk) April 29, 2022. So a top theme across SaaStr CEO interviews since 2017 or so, and across our 5 Interesting Learnings series with public SaaS companies, is … when should you go multi-product?

SaaS 278

SaaS SMB Scaling Enterprise 278

Predictable Revenue

MAY 2, 2022

These seven customer reactivation strategies will help you reengage past clients, bring them back on board, and convince them to stick around long-term. The post Top 7 Tactics for Customer Reactivation appeared first on Predictable Revenue.

Revenue 147

Revenue Strategy Development Sales 147

Totango

MAY 2, 2022

Selecting the right customer success platform for your organization can be challenging. To help you navigate the process, we’ve developed a four-part blog series about the mistakes you should avoid when choosing a CS platform. In this article, we’ll look at the mistake of not thinking of customer success as a team sport. . Unlike Finance or Human Resources or IT, “customer success” is not simply a department within your organization.

Customer Success 107

Customer Success Churn Enterprise Data 107

Tom Tunguz

MAY 2, 2022

A founder recently told me he would have built his company differently in another fundraising market. When I asked him what he meant, he replied because capital was so plentiful and accessible today, he hired more expensive people, spent more time developing a product, and invested with a longer time horizon before demonstrating evidence of success.

Product Marketing 314

Product Marketing Marketing Software Development Software 314

Advertiser: Data Robot

As enterprises evolve their AI from pilot programs to an integral part of their tech strategy, the scope of AI expands from core data science teams to business, software development, enterprise architecture, and IT ops teams. Enterprises need a platform that can make broader AI teams more productive, implementing more complex use cases and harnessing the fast pace of new AI technologies.

SaaStr

MAY 6, 2022

So the public markets are in tumult. Many SaaS and Cloud leaders are down more than 50% from their all-time highs. But Covid did create a lot of artificial demand for Cloud products, especially the lockdown phase. The boosts Zoom (can’t go to the office anymore), Shopify (can’t go to a store anymore) were real, but could never be sustained.

SaaS 341

SaaS Revenue Cloud Azure 341

Intercom, Inc.

MAY 4, 2022

As omnichannel experiences become more important to consumers and CX becomes a key differentiating factor for businesses, our product team has made it their mission to increase those capabilities within the Intercom platform. With that in mind, our new April features focus on increased and more efficient channels of communication, access to the right data to influence the way you grow and scale your business.

Communication 205

Communication Engagement Scaling Trends 205

Tom Tunguz

MAY 5, 2022

The public markets are deep crimson. The last time VC sentiment was so publicly negative, Twitter turned two. Term sheet re-trading rumors have surfaced. Public markets do impact startup fortunes, but only inasmuch as the prices at which venture rounds clear. IT spend is the more important canary in the coal mine. If customers cut their software spend, startups should expect a harsher climate.

Startup 230

Startup Churn Forecasting Acquisition 230

SaaStr

APRIL 30, 2022

So now that we’ve been doing our 5 Interesting Learning series on public SaaS companies for a while, we can pull out a number of trends. Maybe the most jaw-dropping is just how fast the top SaaS and Cloud leaders grow … at $1 Billion in ARR. The average SaaS leader grows almost 60% (!) at $1B in ARR: Of course, not everyone is going to get to $1B in ARR :).

SaaS 337

SaaS Cloud Revenue Trends 337

The Daily Egg

MAY 3, 2022

There’s no shortage of payroll software tools on the market today. But Paycor stands out with a fairly unique approach to serving. The post Paycor Review appeared first on The Daily Egg.

Software 294

Software Marketing 294

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Fraud is ever changing – especially for merchants that offer online services and subscriptions. This report outlines the most common types of fraud to look out for in 2023 and offers merchant-reported preferred best practices to help minimize fraud losses. In the report, you’ll find: The scale and type of fraud seen in the global marketplace. How fraud changes based on the size of business.

SaaS

Predictable Revenue

MAY 5, 2022

Tom Glason joins the Predictable Revenue podcast to discuss how revenue leaders can thrive and own their seat at the board table. The post How Revenue Leaders Can Own Their Seat at the Table appeared first on Predictable Revenue.

Revenue 147

Revenue Development Sales 147

Tom Tunguz

MAY 4, 2022

AngelList published their quarterly state of venture report. I wrote down five data points that struck me: Q1 2022 was the most active quarter ever in Angellist history, and likely venture history. The term sheets signed in November and December closed in Q1, which may buoy these figures. In addition, late-stage investors moving into the seed stage market also buttress these stats. 83% of rounds in Q1 were up-rounds, which is statistically identical to Q4. late-stage market prices have declined

Data 212

Data Marketing Startup Healthcare 212

SaaStr

MAY 3, 2022

Seed stage VC didn't escape the turmoil in later stages in Q1, according to @cartainc data. Total invested capital fell from Q4 (although remained above Q1 2021), but total rounds down over 20%. And April wasn't great either. ?? Full report out soon @alex @jasonlk @dunkhippo33 pic.twitter.com/NjU614rSdj. — Peter Walker (@PeterJ_Walker) May 2, 2022.

SaaS 270

SaaS Investment Cloud Data 270

The Daily Egg

MAY 4, 2022

When you get project management software, you want to know it can handle your business’s workflow. Both Asana and Monday.com have their. The post Asana Vs. Monday appeared first on The Daily Egg.

Software 272

Software Management 272

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Churn starts within the first 30 days of customers purchasing a product. A lot of it comes down to the first impression customers get through the onboarding process. A poor experience can result in losing current and future customers, and unnecessary overhead. It’s important to know what a poor onboarding experience looks like, the associated hidden costs, and how to build a top-tier onboarding experience for your customers so you can avoid losing hard-earned revenue.

Onboarding

Intercom, Inc.

MAY 5, 2022

Principles are a way of encoding successes, allowing teams to repeat behaviors that lead to positive outcomes and avoid behaviors that lead to mistakes. Over the last ten years, we’ve developed, refined, and iterated on our principles to ensure they each represent an important part of the way we work, collaborate, and build product. We’ve recently kicked off a blog series exploring these principles, written by the people that know them best – our R&D team.

Data 160

Data Development 160

Andreessen Horowitz

MAY 6, 2022

There has been a lot of buzz about “the metaverse” since its coinage the ‘90s, but especially during the pandemic (given the surge in online activity), and even more so after Facebook changed its name to Meta. Is this just a bit of opaque marketing-speak? What is a metaverse exactly? How does one define the. Read More. The post 7 Essential Ingredients of a Metaverse appeared first on Future.

Marketing 145

Marketing 145

SaaStr

APRIL 30, 2022

We learned a lot from having the only major tech event in 2021 at SaaStr Annual. That it was possible to have a large-scale event that was 100% tested, vax’d, and primarily open air and outdoors. We’re continuing that in 2022, even as others aren’t. The rules in 2022 will be a bit different at SaaStr Europa on June 7-8 in Barcelona and SaaStr Annual on Sept 13-15 in the SF Bay Area due to local regulations, but the general requirements will be the same: * Everyone Vax’d and boosted.

Scaling 261

Scaling 261

The Daily Egg

MAY 3, 2022

BigCommerce is an essential ecommerce platform that has helped more than 150 online stores simplify management tasks, drive online traffic, and convert. The post BigCommerce Review appeared first on The Daily Egg.

Management 164

Management 164

When I saw chatgpt is extremely powerful, I decided to make a comprehensive guide covering start to end. this means keyword research to link building.

IT World

MAY 2, 2022

While all IT jobs lost during the pandemic have been recovered, the hiring of IT professionals is now being hindered by a lack of qualified individuals, according to the latest statistics. Even so, the IT job market continues to expand. Over the past year, more than 11,000 new IT positions have been added each month, according to IT employment consultancy Janco Associates.

Technology 141

Technology Consulting Data Marketing 141

Andreessen Horowitz

MAY 2, 2022

This is an edited version of a post that originally ran here. For most queries, Google search is pretty underwhelming these days. Google is great at answering questions with an objective answer, like “# of billionaires in the world” or “What is the population of Iceland?” It’s pretty bad at answering questions that require judgment. Read More. The post The Future of Search Is Boutique appeared first on Future.

145

145

SaaStr

MAY 2, 2022

SaaStr’s Poya Osgouei has a great Uncharted podcast that does a deeper dive with many SaaS execs. Up this week is Thejo Kote, CEO of Airbase. His first startup, Automatic, was acquired by Sirius XM for $100m. The second-timers see things differently. More on what Thejo’s doing different the second time here. We loved having Thejo Kote on the pod this past week.

Startup 253

Startup SaaS Technology Marketing 253

Kellblog

APRIL 30, 2022

I’ve always felt that “what keeps you up at night?” was a trick question for CEOs. There’s one part of it I’m quite sure about. There cannot be anything that you control that keeps you up at night. Why? Because you’re the CEO. If something is keeping you up at night, well, do something about it. Stress, as I like to say, is for VPs and CXOs.

Strategy 130

Strategy Venture Capital Business Startup 130

Advertiser: Data Robot

An organization’s path to AI success can be full of obstacles, from a proper assessment of its own AI maturity, to a better alignment between business and technical teams, many factors can influence the outcomes. All of this is tightly intertwined with a myriad of complicated technical decisions that can make or break any long-term AI strategy. While AI progress is hard, companies don’t have to get stuck in an endless loop of inertia on their path to value-driven AI.

AI

Totango

MAY 6, 2022

Customer health score is one of the fastest and easiest ways to assess whether your SaaS customers are satisfied with your product and brand. Knowing this can help you evaluate churn risk and spot opportunities, empowering you to take appropriate action. Here we’ll cover what you need to know about customer health scores. We’ll define customer health score, what metrics go into it, and what it tells you about customer accounts.

Churn 118

Churn Metrics Retention Customer Success 118

Andreessen Horowitz

MAY 3, 2022

Increasingly, building a successful startup involves not only building a product that people can’t get enough of, but also building an engaged, loyal community around that product. Today, most founders are acutely aware of the value of community. In CMX’s 2021 Community Industry Report, 86% of respondents (community managers from 508 different companies) said community.

Startup 124

Startup Engagement Management Marketing 124

SaaStr

APRIL 30, 2022

In the run up to SaaStr Europa 2022 in Barcelona on June 7-8 , we’re taking a look at some of the top all-time SaaStr Europa sessions. Want to know what to expect at SaaStr Europa? Check out this 2018 Europa session with Guillaume Princen, Head of France and Southern Europe @ Stripe, where he talks about the metrics you need to be focused on in your startup.

Metrics 240

Metrics SaaS Pricing Churn 240

IT World

MAY 2, 2022

When Russia launched its all-out attack against Ukraine in February, the world expected the invaders to roll over the country quickly. That didn’t happen, and Ukraine today, though still under assault, has so far thwarted Russia’s ambitions to conquer it. Russia has also been fighting a quieter war against Ukraine, a cyberwar, deploying what had been considered the most feared state-sponsored hackers in the world.

Business 105

Business 105

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Enterprise

ChurnZero

MAY 6, 2022

Did you know ChurnZero CEO and co-founder You Mon Tsang built and exited three companies before starting ChurnZero? Suffice to say, he knows a thing or two about how to take an idea and turn it into a successful business. You Mon joined the CHURN.FM podcast to talk about his pragmatic approach to entrepreneurship, the lessons he brought with him when founding ChurnZero, and the one thing he wish he knew before starting his career.

Retention 98

Retention Revenue Churn B2B 98

Andreessen Horowitz

MAY 4, 2022

The following transcript is from a conversation on the topic of NFTs in gaming, featuring Aleksander Larsen, Cofounder and COO, Sky Mavis/Axie Infinity; Gabby Dizon, Cofounder and CEO, Yield Guild Games; and Jonathan Lai, General Partner, a16z. This conversation took … The post A Conversation: What’s Next in Web3 Games? appeared first on Andreessen Horowitz.

102

102

SaaStr

MAY 5, 2022

What are some of the foundational ways sales leaders can think about building their sales teams as their company continues to expand and grow? There’s no shortage of ways to tackle this challenge, but one thing is clear: build sales teams thoughtfully and intentionally. Podium sales leaders, EVP of Sales Than Hancock, and Regional Sales Manager Carlie Adams recently led a session on how they’ve grown the team at the cloud-based software company.

Sales 225

Sales Scaling SMB Metrics 225