Intercom, Inc.

OCTOBER 10, 2018

Often in life, it’s not what you say but how you say it that makes all the difference. This is even more true in a customer support conversation, so getting your company’s tone just right is incredibly important. Once you’ve figured out how you speak to your customers , the next challenge is getting your team aligned for a consistent experience. At Intercom we strive to maintain a high caliber of customer support, and we do this with a peer review system, where every member of our Support team c

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Customer Support Scale Systems Review Scaling 191

Tom Tunguz

OCTOBER 8, 2018

I’ve written quite a bit about the public market software multiples. They’ve increased to near historic levels with forward revenue multiples approaching 9x. As the public markets have appreciated, something has happened that I didn’t expect. Some public companies are now fetching the mulitples of the most attractive private companies.

Software 170

Software Marketing Acquisition compliance 170

Sales Hacker

OCTOBER 10, 2018

They say the average human attention span is shorter than a goldfish’s. Yet, a new study just came out saying that the average person watches 18 days worth of Netflix a year. The math doesn’t exactly add up. But what’s the difference? How do you get your viewers to figuratively “hit full screen” and give you their complete attention, instead of Amazon Prime shopping in the background?

Sales 101

Sales Engagement Communication Business 101

Unbounce

OCTOBER 11, 2018

Ever heard the saying “Cart before the horse”? Or “You have to crawl before you can walk”? Or “You can’t put lipstick on a landing page with 27 links”? That last one may be exclusive to landing page software employees, but the sentiment is the same. Unless the foundation of your landing page is strong, any optimization beyond that will be a waste of your time—and ad spend.

Software Review 83

Software Review Advertising Content Marketing Product Marketing 83

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Underinvesting in software testing costs more than you think, and now you can prove it. This guide helps you quantify hidden costs like developer time, support overhead, tech debt, and lost revenue. Use the companion calculator to model your own data, and present your findings with a ready-to-edit presentation template. Whether you're making the case to leadership or validating outsourcing, this toolkit gives you the numbers and tools you need.

Outsourced Development

Intercom, Inc.

OCTOBER 11, 2018

Today we’re launching Answer Bot , an intelligent bot that automatically and instantly resolves your customers’ most common questions. It’s a simple proposition: when customers ask a question in the Intercom Messenger , Answer Bot uses machine-learning to recognize the query and deliver the exact answer right there, directly in the conversation. We’ve found that on average, Answer Bot instantly resolves 29% of your customers’ most common queries and improves customer response time by 44%.

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Artificial Intelligence Machine Learning Scale Technology 151

Sales Hacker

OCTOBER 8, 2018

This week on the Sales Hacker podcast, we speak with Chris Degnan , Chief Revenue Officer of Snowflake Computing, one of the fastest growing SaaS platforms in the world. Chris is a 20 year Silicon Valley veteran having launched the first part of his career at EMC before finding his way to Snowflake in 2013. At Snowflake, he was the first rep and single-handedly built the outbound-engine on the way to scaling the business from pre-revenue all the way past $150M+ in ARR.

Scale 78

Scale Sales Hiring Sales Recruiting CTO Hire 78

InsightSquared

OCTOBER 8, 2018

FunnelWise, a company that aimed to provide better analytics and visibility into sales and marketing funnel performance, is shutting down their operations in a few months. To ensure continued success and access to insights for their clients, we are excited to announce that FunnelWise chose InsightSquared as the solution for their largest clients. Welcome to the InsightSquared family, FunnelWise customers!

Forecasting 69

Forecasting Revenue Sales Marketing 69

Intercom, Inc.

OCTOBER 9, 2018

When it comes to capturing people’s attention, there is nothing quite as effective as video – according to one study, 69% of people have decided to buy software after watching a video. For Sales Development Representatives, who are at the front line of sales teams, capturing attention is crucial to their success. A lot of our time and energy is spent trying to engage potential customers with outbound messaging.

Scale 126

Scale Sales Scaling Engagement 126

Totango

OCTOBER 12, 2018

We’ve had a very busy week full of exciting news at the Totango HQ and in Barcelona attending SAP CX Live! . First off, we are pleased to announce Totango Spark , our flagship software platform is now available. Spark guides enterprises through the successful completion of each stage in the customer journey with relevant KPIs, dashboards, analytics and best practices to achieve business goals faster.

Customer Success 48

Customer Success Enterprise Innovation Onboarding 48

Speaker: Tamara Fingerlin, Developer Advocate

Apache Airflow® 3.0, the most anticipated Airflow release yet, officially launched this April. As the de facto standard for data orchestration, Airflow is trusted by over 77,000 organizations to power everything from advanced analytics to production AI and MLOps. With the 3.0 release, the top-requested features from the community were delivered, including a revamped UI for easier navigation, stronger security, and greater flexibility to run tasks anywhere at any time.

Data

Sales Hacker

OCTOBER 9, 2018

The post Work Life Balance in Sales: How to Lead Your Best Life in a Sales Role appeared first on Sales Hacker.

Sales 75

Sales 75

ChurnZero

OCTOBER 12, 2018

If you are like most B2B companies, Q4 is a busy selling season, which in turn means it also becomes a big renewal period for Customer Success teams. Because so much is on the line, Q4 can be a stressful period. But, if you’re prepared for it ahead of time, you’ll have a better chance of making things work in your favor. Follow these seven steps to proactively manage your Q4 renewals.

Management 45

Management Scale Customer Success Churn 45

Casey Accidental

OCTOBER 8, 2018

I recently spoke at Segment’s Synapse conference on onboarding. It expands on some of the content I’ve written on this blog. You can view the video below. Currently listening to Infinite Moment by The Field.

Onboarding 45

Onboarding Retention 45

Totango

OCTOBER 12, 2018

We’ve had a very busy week full of exciting news at the Totango HQ, and in Barcelona attending SAP CX Live! . First off, we are pleased to announce Totango Spark , our flagship software platform is now available. Spark guides enterprises through the successful completion of each stage in the customer journey with relevant KPIs, dashboards, analytics and best practices to achieve business goals faster. .

Innovation 48

Innovation Enterprise Customer Success Onboarding 48

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.

AI

Sales Hacker

OCTOBER 12, 2018

The post Buyer Enablement: Equipping Your Internal Champion to Sell Like You appeared first on Sales Hacker.

Sales 75

Sales Sales Enablement 75

BetterCloud

OCTOBER 12, 2018

October has already been an exciting month for BetterCloud. Last week, we hosted Altitude, our annual customer summit, in Denver, Colorado. It was our best customer summit yet, with over 140 IT and security professionals attending. Over the course of two days, 30 speakers from all over the country gave insights and tips on security automation, SaaS management efficiency, and the future of IT and technology.

Technology 40

Technology Consulting Leadership Startup 40

Zuora

OCTOBER 12, 2018

“When we talk about corporate culture, it’s not about ping pong tables and happy hours. It’s about finding […]. The post Subscribed New York Highlights! appeared first on Zuora.

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Rakam

OCTOBER 10, 2018

How Rakam is different from Tableau? Today let’s talk about a few outstanding features of Rakam and how its different from Tableau. Tableau’s data virtualization is outstanding compared to so many other conventional tools available in the market currently. Tableau is one of the first companies in the world to give its users the provision to conduct complex data visualization in the most effective way possible?

Data 40

Data Marketing 40

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

AI

Navint

OCTOBER 9, 2018

Demand for Subscription, Recurring Revenue, and Monetization Services Spurs Navint Growth. Chicago, IL — October 9, 2018 — Navint Partners, a business and technology consulting firm enabling organizations to monetize more effectively and operate more efficiently to create competitive advantage, today announced the addition of Todd Storch as the new director of strategy and development as well as a new Dallas-based office to support the growth of their subscription services offerings.

Development 40

Development Strategy Consulting Subscription 40

Casey Accidental

OCTOBER 8, 2018

I recently spoke at Segment’s Synapse conference on onboarding. It expands on some of the content I’ve written on this blog. You can view the video below. Currently listening to Infinite Moment by The Field.

Onboarding 40

Onboarding Retention 40

Zuora

OCTOBER 10, 2018

Every week, we bring you the top stories and analyses from the global Subscription Economy. The post Subscription Economy News – Week of 10/08/18 appeared first on Zuora.

Subscription 40

Subscription Payment Features 40

Rakam

OCTOBER 7, 2018

We have started to come across with quite a few people who are interested with Rakam and metrics we offer.But many among these are unaware of the features we offer, so in this post I will be talking about a very useful feature for analysing your users behaviour. Today I would like to introduce you to the term *Funnel Analysis.* What Is Funnel Analysis?

Metrics 40

Metrics 40

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When test coverage falls behind release velocity, quality suffers, and your team feels the consequences. This guide outlines when it makes sense to outsource quality assurance (QA), the risks to watch for, and how to scale testing without increasing headcount or slowing down engineering. You will learn how leading teams are leveraging external QA partners to expand coverage, enhance defect detection, and remain aligned with CI/CD timelines.

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Intercom, Inc.

OCTOBER 8, 2018

Earlier this year I gave a talk at UX London, and it’s no exaggeration to say that it felt like it had taken me my whole career to write it. The talk tackles the assumption among many designers and UX people that UX should be at the center of their company. Watch the video of my talk below, or read the lightly edited transcript. The talk you need to hear.

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Sales Recruiting Leadership Engineering Finance 220

CustomerSuccessBox

OCTOBER 12, 2018

Right customer onboarding is one of the important factors in determining whether the customer will be successful or not as the highest churn happens during the onboarding process. There are several types of customer churn and an onboarding specialist can actually reduce the customer churn during onboarding. “The seeds of churn are planted early.” – Lincoln Murphy.

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Onboarding SaaS Sales Hiring Customer Success 61

CloseSaaS

OCTOBER 8, 2018

As a startup founder, your team is your most valuable asset. Yet in the day-to-day of building a company, it’s easy to forget they’re also individuals—ones with families, loved ones, and lives outside of work.

Startup 52

Startup Management Sales 52