SaaStr
MAY 12, 2023
So SaaS Capital put out its latest report on SaaS retention and NRR after having surveyed over 1,500 SaaS companies and professionals. You can download it here. There are a lot of great learnings and metrics in the report, and a few stood out to me: #1. Annual Contracts Didn’t Boost NRR, And Even Multi-Year Contracts Only Had a Modest Impact on NRR.
Kellblog
MAY 12, 2023
With the able help of Michael Lavner , we did a special, live presentation and discussion of my KiwiSaaS talk, Metrics That Matter in 2023 , for Balderton portfolio executives. These slides are largely the same as the KiwiSaaS ones, with the notable exception that European companies may find some of the data more relevant because Michael was able, in several cases, to replace my largely US-based benchmarks with data from Balderton’s universe of European SaaS companies.
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SaaStr
MAY 12, 2023
We kicked off a new series that productized something we’ve been doing for 10+ years at SaaStr … getting top leaders to share their mistakes. So the rest of us can get to $100m+ ARR faster, with less stress and more success. We’ve done a ton of this content over the years, but never on a consistent basis. The first was with Nick Mehta, CEO of Gainsight here, and it was very popular.
Clouded Judgement
MAY 12, 2023
I’m writing this weeks edition from Abu Dhabi at 2am, so please excuse any (jet lagged induced) typos. This is my first time in the UAE and it’s been incredible - it’s amazing to see what’s possible with a business friendly government that is massively committed to diversifying their economy. They’re embracing entrepreneurship and it’s clear this region will be (and is already) a major player in the global economy.
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IT World
MAY 12, 2023
Disclosure: IBM is a client of the author. IBM this week announced watsonx at Think , and it has the potential to be a generative AI standout. That’s important because generative AI has hit the tech industry like a Mack truck and appears to be advancing at an unbelievable rate. Just as quickly, well-founded concerns about the quality of the massive training set behind it have emerged.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
IT World
MAY 12, 2023
Holy moly! We got absolutely smothered by a virtual avalanche of sloshy Google goodness this week. The company's annual I/O event was exceptionally overflowing with huge news on Wednesday — ranging from a slew of incoming Android features around Android 14 to all the artificial intelligence insanity and, of course, the trio (yes, trio!) of shiny new Pixel products.
Chargebee
MAY 12, 2023
As the focus in SaaS moves from ‘solely growth’ to ‘growth and profitability,’ customer retention finds its long-due moment under the sun. In a world where acquisition costs and resistance to new sales are likely growing, ensuring your existing customer base can continue to grow with you is critical for your organization’s growth.
TurnKey Labs
MAY 12, 2023
Offshore Software development has grown by leaps and bounds as an industry in just a handful of years. Things that were thought to be impossible just five years ago are becoming commonplace today. Companies want to leverage the latest technologies to their advantage and need expert teams to do it.
IT World
MAY 12, 2023
Tech philosophers have been waxing verbose lately about the culture-shifting power of generative artificial intelligence (AI). “Artificial intelligence is transforming the world,” said the Brookings Institute. “Generative AI changes everything,” the Harvard Business Review proclaimed. And that’s true. But the biggest tech-driven culture change at the moment — far bigger than AI — is the move to remote work.
Speaker: Tamara Fingerlin, Developer Advocate
Apache Airflow® 3.0, the most anticipated Airflow release yet, officially launched this April. As the de facto standard for data orchestration, Airflow is trusted by over 77,000 organizations to power everything from advanced analytics to production AI and MLOps. With the 3.0 release, the top-requested features from the community were delivered, including a revamped UI for easier navigation, stronger security, and greater flexibility to run tasks anywhere at any time.
TurnKey Labs
MAY 12, 2023
Are you looking for an efficient way to source top development talent without having to jump through all the traditional (and tedious!) hiring hoops? Are you seeking a cost-effective and flexible way to increase your software development capabilities? If the answer is yes to either – or both!
SaaSHolic
MAY 12, 2023
Artificial Intelligence & The use of Data Ben Gotfredson, Global Startup Program Manager (Snowflake ); Cesar Gon, Founder & CEO (CI&T) The panel with Ben Gotfredson and Cesar Gon discusses the increasing relevance of AI and its surge in products, emphasizing the need for governance and security in implementation. Three important factors for companies to consider when implementing AI are discussed: organizational structure, management systems, and leadership models, with an emphasis o
SaaS Metrics
MAY 12, 2023
Creating a service-oriented IT culture requires a focus on delivering high-quality services to internal and external customers, rather than just technical solutions. This involves a shift in mindset and approach, as well as the implementation of specific strategies and practices. In this article, you will learn the benefits of creating a service. Read more The post How To Create a Service Oriented IT Culture?
ChurnZero
MAY 12, 2023
The post The customer health score handbook appeared first on ChurnZero.
Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage
There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.
SaaS Metrics
MAY 12, 2023
You have the keys to your new company office, and now you need to make the most of it. When you are setting up a new venture, you need to fully utilize the space. You need it to be a functioning hub for employees. If your new office is not set up. Read more The post Tips for Setting Up SaaS in Your New Company Office first appeared on SaaS Metrics.
Inturact
MAY 12, 2023
What is it about that onboarding experience with a new client? It’s so exciting, right? Onboarding a new client means new opportunities for earning more revenue and a chance to build a relationship. But, like with all things in business, you have to go about it the right way.
SaaSHolic
MAY 12, 2023
Scenes from the future: A 10- and 20- Year Forecast of Your Industry Amy Webb, Quantitative futurist and CEO (Future Today Institute) Amy Webb, Quantitative futurist and CEO of Future Today Institute highlights the importance of preparing for the future by analyzing data and identifying trends, rather than predicting the future. The session focuses on emerging technologies such as bioengineering, metaverse, and generative AI, and their potential to disrupt various industries.
Kalungi
MAY 12, 2023
The belief that paid social is solely for raising awareness has led some B2B leaders to underestimate this advertising strategy. However, it's not that simple.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
SaaSHolic
MAY 12, 2023
Adjusting to the new reality, raising efficiency and Extracting Profitability Adhemar Milani Neto, Co-founer & EO (Kovi); Antonio Soares, Founder & CEO (Dock); Eduardo Chedid, Chief Executive Officer (PicPay); Thiago Souza, CFO & IRO (Agibank); Marcos Toledo, Co-founder (Canary) The panel, featuring leaders from Brazilian tech companies such as PicPay, Agibank, Dock, and Kovi, discussed strategies to navigate the challenging economic environment, emphasizing the importance of improvi
Teamgate
MAY 12, 2023
his article explores the significant role of Customer Relationship Management (CRM) in non-profit organizations. It covers what CRM is, its importance, key features for non-profits, top tools, how to select and implement the right CRM. Key Takeaways: CRM systems are vital tools for non-profits, helping manage and analyze donor interactions and data.
SmartKarrot
MAY 12, 2023
Key Account Management (KAM) is a strategic approach that focuses on fostering long-term, value-driven relationships with a select group of high-potential customers. To excel in this role, Key Account Managers must possess a unique combination of skills that enable them to identify opportunities, build strong relationships, and drive growth. This article will discuss the top 6 Key Account Management skillsets that are crucial for driving business success. 1.
SmartKarrot
MAY 12, 2023
In today’s highly competitive business landscape, managing and nurturing key accounts has become a critical aspect of organizational success. Key Account Management (KAM) is a strategic approach that focuses on developing long-term, mutually beneficial relationships with a select group of high-potential customers. To effectively implement KAM, businesses must follow a series of processes designed to maximize the value of these relationships.
Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments
Most integrated payments providers share a percent of the payment revenue with their software partners. But, oftentimes, that revenue share is only a fraction of the true income potential software providers can realize. If you want to maximize income opportunities from your payments program, check out Wind River Payments’ webinar-on-demand.
SmartKarrot
MAY 12, 2023
Role: Customer Success Manager Location: New York, United States Organization: Preston Harris Group As a Customer Success Manager, you’ll be helping customers flourish and offering technical, business, and product support. Assemble and keep a top-performing team; The staff should be coached, mentored, and guided in building consultative and problem-solving account skills.
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