Wed.Feb 24, 2021

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Lead Rich vs. Lead Poor Environments

SaaStr

On lead poor vs lead rich sales environments … And how to get more revenue per lead pic.twitter.com/DpWU1RjdMV. — Jason BeKind Lemkin (@jasonlk) May 2, 2018. So last month, two companies I’ve invested in: both crossed $5m in ARR. both also grew at the exact same rate last month MoM. both also basically have the same ACV (~$50k). both have about the same number of folks on the sales and marketing teams, respectively. both have a somewhat complex sale. one difference: one had 30

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Project Management Process – The Beginner’s Guide

The Daily Egg

The biggest problem many project managers—especially inexperienced ones—face is lack of clear goals and a lack of clear communication about who is responsible for what. Poor communication also causes ineffective results and unclear ideas about the project’s deliverables. This guide will clarify the steps in project management (PM) and make sure PM best practices are […].

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5 Interesting Learnings from Upwork at $400,000,000 in ARR

SaaStr

Upwork is one of those products and marketplaces many of us use all the time — including Team SaaStr — but we don’t often see discussing that much as a public SaaS / Cloud company. But it should be. Upwork’s now worth $6B and $400m+ in ARR growing a healthy 24% Year-over-Year, and has gotten a solid Covid boost, if perhaps not quite the boost of some other Cloud leaders.

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SiteGround Review

Neil Patel

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. SiteGround is one of the most popular web hosting providers out there. Over two million website users trust SiteGround for their hosting needs. . They offer a wide range of hosting options, plans at different price points, and phenomenal customer support.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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Investing in Optimism

Andreessen Horowitz

Ethereum has proven itself to be an extremely popular computing platform, with both developer and user demand growing dramatically. Since May of 2020, the capacity used per block (a strong proxy for demand) has stabilized near 98% , meaning the … The post Investing in Optimism appeared first on Andreessen Horowitz.

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Our Investment In Emotive

Mucker Capital

Mucker’s first meeting with Emotive happened in November of 2018, though our initial investment wouldn’t happen until 18 months later in May 2020 when we would lead their Series A. Today, Emotive announces their $50M Series B closed just 7 months after to accelerate growth after a transformative year for eCommerce brands. When meeting with founders, we often find ourselves answering questions about what to expect with our diligence process and timeline between the first conversation and a term s

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a16z Podcast: All About Ransomware

Andreessen Horowitz

In just the last couple years, ransomware has grown into a multibillion dollar industry. It has evolved from taking systems and servers hostage to stealing data, and … The post a16z Podcast: All About Ransomware appeared first on Andreessen Horowitz.

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How Guru Layers Human Touchpoints Onto a Strong Self-Service Model

OpenView Labs

It might seem surprising for someone with a background in sales engineering who is also the author of the bestseller Just F*ing Demo!: Tactics for Leading Kickass Product Demos to be a passionate advocate for product-led growth , but Rob Falcone definitely is. In his role as Senior Director of Sales Engineering and Strategy at knowledge base software company Guru , Rob constantly looks for ways to enhance Guru’s product-led customer journey with the most valuable components of a traditiona

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SaaS Metrics Are Often Misreported

OPEXEngine

As non-GAAP measures, they might be based on variables other companies don’t share, but they can be made more accurate, says SaaStr head Jason Lemkin. If your monthly recurring revenue (MRR) numbers don’t add up to your annual recurring revenue (ARR) when you extend them out for a year, you’re misreporting the financial health of your recurring-revenue startup, says Jason Lemkin, head of SaaS resource organization SaaStr.

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Embedded Analytics: A Force Multiplier for Business

The possibilities for embedded analytics to drive real value for businesses, end users, and society are as fascinating as they are limitless. No matter the industry, brand after brand is finding that analytics can be the solution to a multitude of business challenges. Go deep with five insightsoftware customers as they share the details of their analytics journeys and discuss the transformative power of data.

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Address multi-cloud configuration risks

ITPro

Cloud security challenges and how to overcome them

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Announcing powerful new Intercom reporting features: conversation topics and custom reports

Intercom, Inc.

Today, businesses are having more conversations with customers than ever before, thanks to the rise of business messengers. And it’s certainly easier than ever for a customer to start a conversation and get support. So businesses should know more about their customers than ever before, right? They should be able to use all this extra information to offer a more personal, tailored customer experience and effective support, surely?

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Feb 24 – Customer Success Jobs

SmartKarrot

Role: VP, Customer Success Location: New York, NY, US Organization: Spring Health As a VP of Customer Success, you will work alongside the CRO in formulating and executing on the high-level customer success strategy and plan required to ensure that the team exceeds its KPIs and the company exceeds its goals. Oversee a high-performing Partnership Success organization.

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It Doesn’t Really Matter When Your Competitor is Acquired. (Except It Means You Weren’t.)

SaaStr

There’s a common bit of advice we entrepreneurs and execs always get: worry less about the competition, and more just about growing your own business. It’s good, sound advice. But man — it’s hard advice to follow. Between your competitors’ 100 tweets a day about how Everyone In the World Loves Them, their $50m in venture financing last week, their We Rule the World press releases (that no one reads but you) … competition is all around you.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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What Is Customer Fit: 5 Types of Customer Fit (with Examples)

SmartKarrot

“I am unsure if this product will help me.”. This is a response many sales professionals receive while trying to convert a customer over. Sometimes the customer’s needs may not fit the company offerings. This means the attempts to close the deal may not be in the right direction if the target is not set rightly. This is where customer fit comes into the picture.

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6 Essentials when Selecting Customer Success Tools

Totango

Customer success tools can help you increase your revenue by promoting client satisfaction and retention. To get the results you want, it’s important to invest some time in selecting the right software. Here are six essential features to look when selecting customer success tools. 1. Easy Integration. Customer success tools don’t work in isolation.

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How SaaS Management Platforms Save Time and Money

BetterCloud

In recent articles on SaaS management, we discuss why you need it and how a SaaS management platform (SMP) helps to discover, manage, and secure the SaaS environment. So we move onto the next important topic: How do SMPs save organizations like yours time and money? Here we discuss what’s behind the 2021 imperatives to use resources better and how SMPs fulfill them by delivering time and money savings.

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What is the Difference Between B2B vs B2C for Paid Social Media?

Neil Patel

While the terms B2B (business-to-business) and B2C (business-to-consumer) marketing may sound similar, they differ vastly in practice, especially when it comes to paid social media. Areas like content, objectives, best practices, and which platforms to use can impact the most effective strategies in paid social media. This chart outlines a few of the main differences.

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Crafting Tomorrow: A to Z of Delighting Customers with Your Product

Ready to build game-changing software fast? Trigent's eBook, "Crafting Tomorrow," unlocks the secrets. Entrepreneurs, product managers, and developers: it's time to bring your vision to life. Tech Accelerator: An on-demand ninja team ready to ideate, validate, iterate, and propel your product at every stage. Master the Product Life Cycle: Identify problems, build solutions, launch, scale, and optimize with confidence.

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15 Examples of Successful Banner Advertising

Neil Patel

967225_15ExamplesofSuccessfulBannerAdvertising_021621. Banner advertising is everywhere. So prolific on so many pages of the internet you probably visit regularly, you may hardly notice them. Which is kind of the point. Banner ads are a type of paid ad designed to sit seamlessly on the top, sides, or bottom of a website. In many cases, they fit so well they look right at home.