Thu.Jun 16, 2022

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5 Reporting and SaaS Metrics Must-Haves for SaaS Finance

Sage Intacct

When it comes to being an effective and efficient SaaS CFO, a fintech automation tool can be one of your best friends. Your company probably uses a communication tool like Slack or Microsoft Teams, right? It enables people to stay organized and accomplish more in smaller increments of time.

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What's Better than a Cookie? A Wallet - How Crypto Will Revolutionize Marketing

Tom Tunguz

Suppose a VC gave you, a web3 marketer, $50m to spend to acquire as many users as possible? How would you do it? Conference sponsorships? Cross-DAO messaging in Discord? Sponsored social? It would be a challenge to drive any efficiency. The past isn’t much help, either. Web2 marketing channels don’t apply because they employ third-party cookies, a technology Google will phase out at the end of 2022.

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Customer Experience Analytics: 5 Steps To Conduct a CX Analysis [Best Tools Included]

User Pilot

Are you making the most out of your customer experience analytics? What’s the value of it? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. This results in revenue growth and high user stickiness. But first, let’s learn how to perform customer experience analytics (CX) in easy five steps and how to read the CX data you get.

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We Asked 9 Successful Sales Leaders About the Economy

Sales Hacker

It’s been a tough couple of years, Sales Hackers. And it’s about to get tougher. From layoffs at Redfin and Tesla to the plummeting crypto markets , companies are starting to tighten their belts — and the economy has shifted from the so-called “Great Resignation,” with a job market heavily favoring employees, to the “ Forced Resignation.”. What do the changing market conditions mean for RevOps and sales?

Scale 91
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SaaS: How They’re Turning Payments Into Profit Centers

Discover how top SaaS companies are earning up to $700k + and zero upfront cost with Usio Integrated Payments.

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A Practical Guide to NFT Memberships for Creators

Andreessen Horowitz

In 2021, Chris Dixon wrote about how creators can use NFTs to monetize their “1,000 true fans.” Since then, NFT use-cases have multiplied. Case in point: The rise of NFT memberships, which require fans to hold a specific NFT to join a private community and enjoy its perks. NFT memberships give creators a way to. Read More. The post A Practical Guide to NFT Memberships for Creators appeared first on Future.

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Announcing CLF III

Andreessen Horowitz

The Cultural Leadership Fund (CLF) at a16z was founded to address gaps in access and equity for Black communities in technology. a16z found early on that when it came to what was considered “cool” or “fashionable” — when companies depended … The post Announcing CLF III appeared first on Andreessen Horowitz.

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The state of Apple's laptops in 2022

IT World

On this week's episode of Today in Tech we talk about the state of Apple's laptops, whether you should preorder the M2 MacBook Pro, and what the future will bring.

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Understanding the Payments Revenue Food Chain – June 2022

Infinicept

Understanding the Payments Revenue Food Chain As software companies become a larger part of the payments world, they have to determine how much of a role to play and how far up the payments revenue food chain they want to go. In this video, Infinicept experts are breaking down the payments revenue food chain and how you can increase your payments revenue.

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How to get a job in healthcare IT

IT World

Wes Cronkite’s company, CPSI, makes software for the healthcare industry, and he has seen both health tech companies like his own and healthcare institutions grow their tech teams in recent years. That growth has created more jobs, demand for a broader spectrum of skills, and more places to work. Roles in this field range from entry-level help desk positions to user experience designers to health informatics specialists at medical centers, physician practices, startup healthcare ventures, and ve

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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Payment Gateway vs. Payment Service Provider: What’s the Difference?

Infinicept

If you’re thinking of adding payments to your platform, you have probably heard about the need for payment gateways. But you might also have heard the term payment service provider. Are they the same thing? And if not, what’s the difference? Many times, the same payments industry function can legitimately be referred to with different terms.

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Jamf CIO: Apple will be the No. 1 enterprise endpoint by 2030

IT World

I spoke with Jamf CIO Linh Lam on a recent UK visit to mark the company's 20th anniversary. The 2020 Bay Area CIO of the Year Finalist joined Jamf in 2021 – and thinks Apple will be the top enterprise endpoint by 2030 as its current momentum accelerates. The changing landscape of enterprise IT. “The way the demand is growing and the expectations of younger generations joining the workforce, Apple devices will be the number one endpoint by 2030,” she told me.

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Trends in Cyber Security: What you need to know in 2022

SaaS Metrics

Cybersecurity has evolved beyond computer and information systems, penetrating our lives, businesses, and industries with diverse and dynamic applications. Cybercriminals are increasingly sophisticated, armed to the teeth with advanced technologies and state-of-the-art gadgets. Any technology or device connected to the internet is vulnerable to hacking attempts and criminal activities.

Trends 52
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Sales-Led vs. Product-Led: Which GTM Strategy is Best for SaaS?

Chargify

In a recent Linkedin live, three of our Chargify and SaaSOptics (becoming Maxio) GTM experts met to discuss sales-led and product-led go-to-market strategies to determine. The post Sales-Led vs. Product-Led: Which GTM Strategy is Best for SaaS? appeared first on Chargify.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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Enrich Intercom Customer Profiles With Metrics, Analytics, and Data From ChartMogul

Chart Mogul

Customer data is spread across multiple platforms: CRM, communication, billing, and subscription analytics. Now you can send revenue and subscription data associated with your customer in ChartMogul directly to Intercom. Avoid data silos by consolidating your data into one place and elevate your campaigns in Intercom. To connect ChartMogul to Intercom go to Data Platform … Customer data is spread across multiple platforms: CRM, communication, billing, and subscription analytics.

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Should You Choose a Personal Loan or a Credit Card?

SaaS Metrics

Are you thinking about various lending solutions? Is it better for you to take out a personal loan or use a credit card for your needs? There are some factors that define which lending option is better suited for your current financial needs when looking for personal loans online same day deposit. Read more. The post Should You Choose a Personal Loan or a Credit Card?

Metrics 52
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Microsoft launches new AI-powered Viva Sales tool

IT World

Microsoft has announced the launch of Viva Sales, a new sales tool that marks the first job-specific module of the company’s Viva Insights recommendation tool. Launched last year, Viva Insights surfaces personalized news, analytics, and knowledge for employees. Jared Spataro, corporate vice president for modern work at Microsoft, said that until now, every module available in Viva has been broadly applicable to every employee in the company.

AI 53
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Pride 2022: Being out and bringing people in

Intercom, Inc.

?. For the past two years, we carried the spirit of Pride amidst a pandemic that swept through the world. We learned to work remotely and tried (and keep trying) to strike a healthy work-life balance and stay connected with our loved ones. We moved events and workshops online due to lockdowns and restrictions – holding learning sessions that covered topics such as the ABCs of LGBT and trans awareness – recorded the experiences and memories of our own LGBTQI+ community, and learned to

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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'Sign in with Apple' comes to the enterprise

IT World

Apple introduced “Sign in with Apple” a couple of years ago. Like similar options from Facebook and Google, the feature allows users to sign into apps and websites using their Apple ID rather than creating a unique account for each app or site. Unlike other options, however, Apple allows users to choose whether their email address and related information is shared with each app/site.

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Jun 16 – Customer Success Jobs

SmartKarrot

Role: Customer Success Director Location: Manhattan Beach, CA, US (On-site) Organization: K1 Operations As a Customer Success Director, you will manage and scale a team driving strategic and operational initiatives across all areas of Customer Success (including Professional Services and Support). Build Executive-level relationships within the portfolio and successfully drive need-specific CSX projects focused on improving both Gross and Net Dollar Retention.

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Top 10 Learnings Architecting a High-Throughput Critical API With RevenueCat Co-Founder & CTO Miguel Carranza (Pod 564 + Video)

SaaStr

What makes a great API? And how do you go about building a successful one? Miguel Carranza, CTO at RevenueCat, shares ten learnings from firsthand experience in architecting an API & SDK that is currently on 5,000+ apps and has seen 3x growth Year-over-Year. . Carranza begins by sharing his high-level thoughts on making a top-tier API: “In my opinion, there are two main things that make a great API.

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The CFO’s Guide to Subscription Billing

SmartKarrot

The primary responsibility of a Chief Financial Officer (CFO) is to ensure that various financial business processes such as billing and payment procedures are working smoothly. However, with exponential advancements in digital technology and infrastructure, traditional billing procedures can often be time-consuming, impractical, and tedious. With substantial changes in our current business landscape in recent years, most modern businesses have shifted towards subscription-based recurring billin

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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6 Steps to Designing a California-Friendly Online Cancel Flow

BrightBack

Last year, Brightback published a practical guide to the 7 key steps to comply with New York regulation, which for the first time required subscriptions to enable NY consumers to cancel online. We also noted that growing consumer demand for billing control over the ever-growing list of subscriptions would lead to further regulation in the future. More recently, California signed updates to its Automatic Renewal Law (ARL), which goes into effect on July 1, 2022.

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SaaSOps Automation Report 2022: The Rise of Zero-Touch IT

BetterCloud

There’s no doubt we’ve entered the era of IT automation. SaaS environments are no exception, and the SaaSOps automation revolution is underway. Automation is a journey—and the horizon shows that the destination is zero-touch IT. In this blog post, we’ll dive into some highlights of our newest original research at BetterCloud. In our latest SaaSOps Automation Report 2022: The Rise of Zero-Touch IT, we explore the growing imperative to automate SaaS operations, its massive impact, and what it all

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6 things they don't tell you about digital nomad living

IT World

When the average professional imagines the digital nomad lifestyle, no doubt inane stock photography comes to mind — some 22-year-old in a hammock, or sitting on the sand or perched on a mountaintop awkwardly balancing a laptop. The pictures are pretty. But to any real digital nomad with a serious career, the photos fall flat. (Expert tip: the beach is a bad place to work.

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Coach Your Way to Sales Leadership Success: Best Practices from the Field

Sales Hacker

Successful sales leaders were once great salespeople. They know how to identify and qualify opportunities, progress them, maximize the revenue, forecast accurately and close the deal. Today’s sales leaders require more than the above. To lead a high performance sales team and to achieve the team’s full potential, leaders must take on the role of cheerleader, coach, disciplinarian, physiologist and administrator.

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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.