Totango
AUGUST 25, 2022
Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. Proactive interactions with your customers can increase satisfaction and retention, driving repeat business and referral revenue. In this article, we’ll offer some tips for a winning customer engagement SaaS strategy.
SaaStr
AUGUST 25, 2022
Dear SaaStr: What Do the Best Entrepreneurs Do In the Early Days That The Others Don’t? My Top 5 Characteristics of a Successful Entrepreneur: Sees a Large or Can-Be-Large White Space — And Builds a 10x Feature or Product to Fill It. There. Many can see the white space that exists, but far fewer can bring a product to market that solves a “10x better” problem in it — that people will pay for.
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Predictable Revenue
AUGUST 25, 2022
Tayler Barron joins the Predictable Revenue podcast to discuss breaking down the silos between marketing, outbound sales, and customer success in your organization. The post The Financial Impact of Breaking Down Your Revenue Organization Silos appeared first on Predictable Revenue.
SaaStr
AUGUST 25, 2022
This post from Gorgias the other day, after it’s $700m valuation Series C, reminded me of a key mistake many founders make. They often wait too long to build a fully native integration: Gorgias is now the leading contact center on Shopify with over 10,000 customers, and so it started there as the #1 platform in e-commerce. It build this integration in-house.
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When test coverage falls behind release velocity, quality suffers, and your team feels the consequences. This guide outlines when it makes sense to outsource quality assurance (QA), the risks to watch for, and how to scale testing without increasing headcount or slowing down engineering. You will learn how leading teams are leveraging external QA partners to expand coverage, enhance defect detection, and remain aligned with CI/CD timelines.
Andreessen Horowitz
AUGUST 25, 2022
It’s time for your startup to fundraise. You prepare a deck, practice your pitch, and start reaching out to investors. If a first meeting goes well, it often ends with a request to share your “data room.” But what is a data room, and what should be included in it? What is a data room? Read More. The post The Insider’s Guide to Data Rooms: What to Know Before You Raise appeared first on Future.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Agile Payments
AUGUST 25, 2022
Instant Payouts: A Guide for MarketPlace Instant Payout Providers. The world is changing, folks. Gone are the times when people would accept payments taking days to reach their accounts for work they’ve completed. Nowadays, when a freelancer or employee completes their job, they want to know that they’ve been paid immediately.
Andreessen Horowitz
AUGUST 25, 2022
… The post Treasury Management: A Guide to Navigating Downturns appeared first on Andreessen Horowitz.
IT World
AUGUST 25, 2022
As the world returns to the office, many people are finding themselves working in a new hybrid environment, where some of the workweek is spent at home and some is spent in the office. Working from essentially two different offices can make productivity in both places challenging. A collaborative study from researchers at the Autonomous Technological Institute of Mexico (ITAM), Stanford, the University of Chicago, and MIT found that six out of 10 workers reported being more productive at home th
CloseSaaS
AUGUST 25, 2022
Discover what a sales funnel is, why it’s important, and how to build one. Check out the three sales funnel templates and examples to convert more buyers.
Speaker: Tamara Fingerlin, Developer Advocate
Apache Airflow® 3.0, the most anticipated Airflow release yet, officially launched this April. As the de facto standard for data orchestration, Airflow is trusted by over 77,000 organizations to power everything from advanced analytics to production AI and MLOps. With the 3.0 release, the top-requested features from the community were delivered, including a revamped UI for easier navigation, stronger security, and greater flexibility to run tasks anywhere at any time.
IT World
AUGUST 25, 2022
If you blinked you might have missed it, but Apple recently introduced support for packages to its Apple Business Essentials solution for small business IT management. What is Apple Business Essentials? Aimed at the 31 million or so US small and mid-sized businesses (SMBs), Apple Business Essentials lets business owners or tech support teams manage fleets of Apple devices effectively using Apple’s existing APIs and a nice, simple management console.
CloseSaaS
AUGUST 25, 2022
The average software sales salary starts under $40k, but has lucrative commissions. Read the article to find how quickly you can earn six figures in SaaS sales.
Dubb
AUGUST 25, 2022
Chances are if you are using a CRM system you have chosen (or considered) the HubSpot sales and marketing platform. HubSpot has become one of the top CRM and marketing automation suites available due to its ease of use, robust functionality, and extensive marketplace. As we all know, the success of a business is. The post How to Add and Send Video into HubSpot Email Campaigns Using Dubb appeared first on Dubb Blog.
Audacix
AUGUST 25, 2022
Selecting a pen testing services company will be one of the most important business decisions you will make. This decision will decide just how well protected your users and your brand is going to be from a cybersecurity perspective. Asking these 6 questions will help you ensure that you choose a penetration testing company that is best suited to helping you secure applications and network infrastructure.
Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage
There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.
Chargebee
AUGUST 25, 2022
One of the easiest ways to get started with eCommerce is to use a platform that provides out-of-the-box support for the most foundational features to run your business. In fact, for a long time, signing up with a single eCommerce platform vendor was the only option.
CustomerSuccessBox
AUGUST 25, 2022
The SaaS space is ever-changing and growing. That said, it is somewhat challenging to keep a tab of everything going on. So, how does one keep up with the SaaS trends? Attending Customer Success events in 2022 ensures your SaaS business is at par with the current industry trends. Given the booming demand for CS, the need for education regarding the same has reached new heights.
BetterCloud
AUGUST 25, 2022
Before I joined BetterCloud, I wrote a lot about hiring trends. Before I wrote about hiring trends for a living, I was a recruiter. And in both of those jobs, my teams were responsible for understanding how to attract top talent—and more importantly, how to retain your best employees. I assumed I’d never write about employee retention again, given all the incredible technology we have to discuss on this blog.
SmartKarrot
AUGUST 25, 2022
Role: VP of Customer Success Location: Remote, United States Organization: Infogrid As a VP of Customer Success, you will ensure Infogrid’s customers achieve high rates of product adoption, realize significant value, thereby leading to high net dollar retention. Grow and manage a team with impact in mind, seeking to maximize ROI and value for customers.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Intercom, Inc.
AUGUST 25, 2022
Fake news isn’t a recent phenomenon, but social media platforms have provided the perfect echo chamber for them to fester and spread at an unprecedented magnitude and with very real-life consequences. But traditional fact-checking and automated content filters are no match for the power behind disinformation and misinformation. It’s going to take a whole new solution to tackle the problem, and Mark Little is one of the people leading the charge.
SmartKarrot
AUGUST 25, 2022
Anyone looking to move to their dream job needs to revamp their skills and capabilities. While many people are sure of the career they want, many others are not sure of what they require. Transitioning to a new job is difficult and can be made easier if the employee has the requisite skills. Moving to a new job can be difficult if one does not have the skills for it.
SmartKarrot
AUGUST 25, 2022
Customer complaints occur when a company fails to meet customer expectations regarding a specific product or service. Satisfied customers are the most important aspect of the long-term success of any modern business. However, customer satisfaction rates could potentially decrease exponentially if customer issues are not appropriately addressed and resolved.
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