CustomerSuccessBox

OCTOBER 19, 2021

Your goal as a business is to reduce churn, increase customer retention, product adoption, and aim for customer success. The underlying theme for all of these is customer education. A study shows, “Only 3 in 10 customers leave due to product deficiencies and the majority of reasons for churn are completely within the company’s control!”. Research by TSIA shows that customer education can immensely enhance your retention.

Education 52

Education Consulting Customer Success Management 52

The Daily Egg

OCTOBER 19, 2021

Deciding to create an LLC is the right step for many small business owners. You enjoy the same personal liability protection as. The post 6 Easy Steps to Start an LLC in Georgia appeared first on The Daily Egg.

Business 298

Business Startup 298

Tom Tunguz

OCTOBER 19, 2021

We believe the 2020s are the decade of data. The trends are ubiquitous and plain. The number of data teams is growing as more companies rely on data for daily operations. In addition, the sophistication of these teams has progressed meaningfully in the last five years. During this period, there have been three main categories of data work: business intelligence, machine learning, and exploratory analytics.

Sales Hiring 329

Sales Hiring Machine Learning Artificial Intelligence Data Analysis 329

SaaStr

OCTOBER 19, 2021

I guess in some ways SaaStr is a digest of mistakes we all make in recurring revenue businesses, how to avoid them, or at least, make fewer. There’s one important mistake folks tend to make consistently in the early days. It’s the mistake of thinking anyone, any company, actually needs their product. And because they think anyone actually needs their product, they underoptimize their initial go-to-market strategies, or worse, don’t even really have a good one.

SaaS 259

SaaS B2B Branding Engineering 259

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Payments

Andreessen Horowitz

OCTOBER 19, 2021

This is the first post in our new series on digital health go-to-market. For more digital health content, visit a16z.com/digital-health-builders and follow a16z Bio on Clubhouse. Digital Health is currently one of the fastest growing segments in the VC-funded … The post The New Go-To-Market Playbooks for Digital Health Startups appeared first on Andreessen Horowitz.

Startup 145

Startup Marketing Healthcare 145

Nimble - Sales

OCTOBER 19, 2021

Here at Nimble, we pride ourselves on putting the R for Relationships back into CRM (Customer Relationship Management). We aim to help individuals and teams build and nurture the relationships they need to achieve their life goals. Nimble is the CRM built for the whole company, not just sales and marketing teams. We’re excited to […]. The post Nimble’s New Workflows Help Teams Ditch Spreadsheets and Collaborate Company-Wide appeared first on Nimble Blog.

Marketing 144

Marketing Management Sales Entrepreneurship 144

IT World

OCTOBER 19, 2021

Zoho has expanded its Zoho One business software suite to include more than 50 apps, adding a wide range of capabilities around analytics, security management, and employee experience. The vendor launched Zoho One in 2017 with the goal of providing access to a wider range of the applications across its extensive portfolio. The app suite costs $37 per employee per month when subscriptions are purchased annually for a customer’s entire workforce; otherwise annual subscriptions are $90 per user per

Subscription 142

Subscription Payment Features Software Management 142

FastSpring

OCTOBER 19, 2021

Regardless of whether you believe that Epic Games or Apple won in the recent U.S. injunction, the ruling from U.S. District Judge Yvonne Gonzalez Rogers certainly captured the attention of the mobile development community. “When we heard about it, we just stopped what we were doing,” an app developer told us on a recent call. “It shut down our shop for a while.

Payment Solutions 129

Payment Solutions Payments Payment Methods Payment Services 129

Neil Patel

OCTOBER 19, 2021

As an entrepreneur, the move towards e-commerce and digital transformation shouldn’t pass you by. The good news is that as a brick-and-mortar business owner, you can promote your website to the foot traffic in and around your store to aid your online visibility and increase digital sales. Perhaps your biggest advantage is you don’t need to spend quite so long building the relationships that turn people into buyers: you’ve already done that.

Social Media 140

Social Media Sales Advertising Forecasting 140

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

IT World

OCTOBER 19, 2021

The “Great Resignation” is killing many small businesses. I see it every day here in Asheville, NC. This tourist town’s many great restaurants can’t keep their doors open because they literally can’t get enough staff to cook the food or serve the customers. It’s not just restaurants and corner shops. It’s all small businesses. What can you do? I’ve talked before about keeping your staff on board in general ; this time around I’ve got a few more specific suggestions.

Management 139

Management Business 139

Andreessen Horowitz

OCTOBER 19, 2021

How do Chinese tech companies grow so big so fast? Beyond the obvious historic factors — a large market, lax regulations (at least until recently), and the late mover advantage — there’s one key, strategic difference among large Chinese companies: a willingness to aggressively experiment with their core products. The most interesting thing about Chinese.

Strategy 130

Strategy Marketing Metrics 130

IT World

OCTOBER 19, 2021

Seriously, who did Microsoft develop Windows 11 for? Only people who like centered taskbars? Only people who don’t mind “unlearning” how to get into task manager? Maybe not, but I’d argue that Windows 11 wasn’t designed for you and me. Rather, it was designed for the businesses, governments, schools, and other entities that we interact with. It’s built to ensure that sensitive information can be secured. [ Related: Windows 11 in-depth review: Windows 10 gets a nip and tuck ].

Government 119

Government Development Management Business 119

Baremetrics

OCTOBER 19, 2021

The profit and loss statement is one of the three main financial statements a public company must release annually along with the statement of cash flows and the balance sheet. The profit and loss statement goes by many names, including the statement of profit and loss, statement of operations, statement of financial results or income, earnings statement, expenses statement, and, most commonly in North America, the income statement.

Payments 98

Payments Payment Methods Payment Services Payment Solutions 98

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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

Payments

IT World

OCTOBER 19, 2021

Hot on the heels of Apple’s MacBook Pro launch , the world’s biggest (virtual) gathering of Apple admins is beginning with a raft of announcements from Jamf , including solutions to secure remote working, accelerate deployments and more. The big event for Apple IT. The 2021 Jamf Nation User Conference , a virtual event, will host over 10,000 Apple administrators from across the enterprise, healthcare, and education.

Enterprise 111

Enterprise Healthcare Education Software 111

Chargebee

OCTOBER 19, 2021

Updates include new and expanded integrations with industry-leaders MS Dynamics, NetSuite, HubSpot, Zoho, and Mollie to enhance product offerings for customers to connect sales and finance functions.

Finance 98

Finance Sales 98

ChurnZero

OCTOBER 19, 2021

Rethinking the Quarterly Business Review (QBR). A relic from the days of old-school account management, the quarterly business review (QBR) is a classic — although not timeless — practice. In today’s always-connected, data-enriched landscape, the QBR feels misplaced, and even ineffective. Although the quarterly business review purpose — to strategize and realign on customer goals — remains important, the somewhat inflexible timing of the QBR doesn’t speak to a new focus on driving continuous cus

Business 98

Business Churn Customer Success Onboarding 98

Baremetrics

OCTOBER 19, 2021

Baremetrics is ready for the future of Stripe. As of May 20th, 2021, Baremetrics has launched a new version of our Stripe integration that better accommodates the new Stripe updates. As of now all customers are experiencing the benefits of the new Stripe integration. Here at Baremetrics, we’re stoked to bring you better Stripe service. If you have any questions, reach out to us at hello@baremetrics.com , or jump onto the chat box on the bottom right and get chatting with us!

Payment Features 98

Payment Features Payments Payment Methods Payment Services 98

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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

Revenue

User Pilot

OCTOBER 19, 2021

Although best known for its analytics , Pendo features two other toolsets that are of value to product marketing teams. There's a product tour system that guides users towards feature adoption. And there's also a checklist function that summarizes the most important activation tasks each user needs to accomplish. In this article, we'll assess the quality of Pendo's analytics , product tours , and checklists, so that you can see if this tool is a good fit for your business 

Retention 95

Retention Onboarding Engagement Churn 95

Sales Hacker

OCTOBER 19, 2021

In this episode of the Sales Hacker Podcast, we have Tom Glason , Cofounder & CEO at Scalewise , a platform that provides scale ups with flexible access to world-class revenue expertise. Join us for an insightful conversation on lessons from over 20 years in B2B sales tech and how to support teams and leaders in achieving their professional potential. powered by Sounder.

Scale 81

Scale Sales B2B Scaling 81

Divestopedia

OCTOBER 19, 2021

When you sell your business, you need to know what the net proceeds will be. The purchase price is fine, but the net proceeds is ultimately what you need to know. In this article, we discuss how to compute these net proceeds.

Pricing 74

Pricing Business 74

Chargify

OCTOBER 19, 2021

SaaS companies live or die by their pricing strategies. No pressure, right? Learn how to leverage your SaaS pricing strategy for success. The post Priced to Win: The Recipe for Successful SaaS Pricing Strategies appeared first on Chargify.

Pricing 74

Pricing Strategy SaaS Revenue 74

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If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

Payments

Trujay

OCTOBER 19, 2021

Last February, Amazon redefined “shoplifting” when it launched its futuristic retail store – Amazon Go. A blend of the contemporary and conventional shopping experience, Amazon combined the experience of shopping in a brick and mortar store and the awesomeness of contactless shopping through its flagship store. With Amazon Go, customers walked in, picked up their […].

Technology 73

Technology Marketing 73

30 Day Leadership

OCTOBER 19, 2021

In this episode of The B2B Leadership Podcast , best-selling author and leadership coach Nils Vinje introduces Secureworks Former VP of Customer Success, Kirk Hornbaker. Podcast Highlights: 0:49 - Kirk's background - Kirk briefly outlines his background, including a company transition from managed services to a SaaS-based offering, then breaks down his first leadership role. 3:44 - Preparing for leadership - What things should you be focusing on first in the initial stages of a leadership role?

Leadership 52

Leadership B2B Interviewing Customer Success 52

How To Buy Saas

OCTOBER 19, 2021

Each online business needs hosting to make their website live, And Black Friday Deal is the time when hosting providers offer huge discount hosting. Surely, you all have waited for Hosting Black Friday Deals for a very long, now it’s the best time for you to grab the huge discounts on Black Friday Hosting Deals. We have accumulated all the information in one place and in a very easy-to-read way, you will not only get the details of discounts coupon, but also you can take a glance at the st

Software Review 52

Software Review Scale Pricing Engineering 52

30 Day Leadership

OCTOBER 19, 2021

In this episode of The B2B Leadership Podcast , best-selling author and leadership coach Nils Vinje introduces Secureworks Former VP of Customer Success, Kirk Hornbaker. Podcast Highlights: 0:49 - Kirk's background - Kirk briefly outlines his background, including a company transition from managed services to a SaaS-based offering, then breaks down his first leadership role. 3:44 - Preparing for leadership - What things should you be focusing on first in the initial stages of a leadership role?

Leadership 52

Leadership B2B Interviewing Customer Success 52

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Revenue

CustomerSuccessBox

OCTOBER 19, 2021

The key activity that is important to good execution of customer success is the renewal process obviously. And this goes without saying that whether it is the customer success team that’s managing it or another part of your organization, it is very critical. So you have to make sure that your customer has a good experience and that you’re getting to the roots of everything that you need to to make sure that it’s seamless and ultimately that you’re driving that right outco

Forecasting 52

Forecasting Customer Success Systems Review Outsourced Development 52

OpenView Labs

OCTOBER 19, 2021

Integrating sales into a PLG company can feel like trying to mix oil and water. The two don’t immediately seem compatible. PLG organizations tend to have a very specific kind of culture, one that is, at best, reservedly cautious about sales and, at worst, aggressively suspicious. . Typically, sales isn’t even a twinkle in a PLG organization’s eye until the company has already experienced some pretty substantial growth.

Scale 52

Scale Sales Hiring Branding Sales 52

SmartKarrot

OCTOBER 19, 2021

Role: Sr. Director, Customer Success Location: Remote, United States Organization: Matterport As a Sr. Director of Customer Success, you will build and lead a high-performing global Customer Success team, which is helping the customers realize business value and protecting/expanding recurring revenue. Collaborate closely with Matterport Sales and leadership teams to define account management processes, post-sale customer experience, and engagement models.

Customer Success 19

Customer Success Scale Leadership Software Review 19