Tue.Feb 11, 2020

Want to Solve CRM Adoption? Stop Counting Log-ins

InsightSquared

Unlike in the movie Field of Dreams, when it comes to CRM, year after year, users have proven, “if you build it, they won’t necessarily come.”. The Customer Relationship Management (CRM) market is massive—expected to reach more than $80 billion in revenues by 2025 [1].

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Office Hours with Lisa Lawson

Tom Tunguz

Next Friday, February 21, SaaS Office Hours at Redpoint welcomes Lisa Lawson. Lisa built the channel program at Optimizely, the leading AB testing platform. Lisa also lleads the channel practice for SaaS Sales Management, the leading bootcamp for SaaS sales leaders.

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The Playbook To Re-Igniting Growth with Predictable Revenue Co-Founder and CEO Aaron Ross (Video + Transcript)

SaaStr

Aaron Ross discusses inbound and outbound sales and how to integrate Sales and Marketing Teams to re-ignite growth. Learn why it is difficult to have accurate and trustworthy outbound dashboards and how to clean up and educate your clients. Want to see more content like this?

Want to Solve SRM Adoption? Stop Counting Log-ins

InsightSquared

Unlike in the movie Field of Dreams, when it comes to CRM, year after year, users have proven, “if you build it, they won’t necessarily come.”. The Customer Relationship Management (CRM) market is massive—expected to reach more than $80 billion in revenues by 2025 [1].

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Debt Financing Fuels Your Growth - on Your Terms. Zero Dilution.

The landscape of startup financing is changing. Learn why SaaS founders are turning to debt capital options like revenue-based financing.

Crazy Egg vs. Hotjar vs. FullStory: A Comprehensive Comparison (Plus Who Each Tool Is Best Suited for)

The Daily Egg

We’d love to work with every team, but we know our platform isn’t for everyone. Here, we compare Crazy Egg, Hotjar, and Fullstory to help you find the right tool.

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More Trending

Can I raise a series A round twice?

SaaStr

Q: Can I raise a series A round twice? You can. But you need to be super transparent about it. There are plenty of “A-1” rounds out there, and Series “B” rounds that really are a second A round. I.e., a round at the same price as last time. It’s a flag for investors, no doubt.

A Guide to SaaS Customer Onboarding [Updated for 2020]

Chart Mogul

Customer Onboarding' is an umbrella term that's often used to describe the entire process that users go through when they start their journey as a customer of your product or service. The onboarding experience can define the ongoing relationship your customer has with the product.

What are some of the most overlooked details or challenges when integrating two companies post-acquisition?

SaaStr

Q: What are some of the most overlooked details or challenges when integrating two companies post-acquisition?

How to Create a Customer Success Adoption Plan

Totango

Adoption is a stage in a journey, not a point in time. It is the process of continuing to derive ever-more value from your products and services. This experience of value is critical to the health of your customer relationship, so you need a customer success adoption plan. What is Adoption?

Driving Discovery and Experimentation in your Organization

Speaker: Teresa Torres, Product Discovery Coach, Product Talk, David Bland, Founder and CEO, Precoil, and Hope Gurion, Product Coach and Advisor, Fearless Product LLC

If you want to build what matters, you can't move forward blindly. But to make progress, you can't let things slow to a crawl while you focus resources on gathering data. This is where continuous discovery and experimentation come in. Join Teresa Torres (Product Discovery Coach, Product Talk), David Bland (Founder, Precoil), and Hope Gurion (Product Coach and Advisor, Fearless Product) in a panel discussion as they cover how - and why - to build a culture of discovery and experimentation in your organization.

How much money do you need to be an angel investor?

SaaStr

Q: How much money do you need to be an angel investor? You can dabble, but to do it right , you’d want to have at least $5m+ total to invest in all assets. So that you can do $500k-$1m in your angel investments. Angel investing is risky, and. To do it right, you probably need to do 30–50 deals.

PODCAST 96: The 4 Levers of Sales Velocity w/ Pete Crosby

Sales Hacker

This week on the Sales Hacker podcast, we speak with Pete Crosby , Chief Revenue Officer at Ometria. Prior to Ometria, Pete has been growing SaaS revenue teams for almost 20 years.

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Don’t tell me you miss me: 3 better approaches to user retention

Inside Intercom

It happens every day. A company you bought something from months ago sends you an email with three immortal words: “We Miss You”. These messages feel icky because the sentiment is belated and insincere. Deep down we know that the business doesn’t really miss us.

How to Create a Customer Success Adoption Plan

Totango

Adoption is a stage in a journey, not a point in time. It is the process of continuing to derive ever-more value from your products and services. This experience of value is critical to the health of your customer relationship, so you need a customer success adoption plan. What is Adoption?

The Magic of Intent: Start Knowing The Goals of Your Users

Speaker: Terhi Hanninen, Senior Product Manager, Zalando, and Dr. Franziska Roth, Senior User Researcher, Zalando

It's important to know your users - what are their preferences, pain points, ultimate goals? With user research and usage data, you can get a great idea of how your users act. The tricky part is, very few users reliably act the same way every time they use your product. Join Terhi Hanninen, Senior Product Manager, and Dr. Franziska Roth, Senior User Researcher at Zalando, as they explain how they were able to reach a new level of user understanding - by taking their user research and segmenting their users by point-in-time intent. You'll leave with a strategy to change how your product team, and organization at large, understands your users.

The 8 Biggest SaaS Trends of 2020

SaaSX

The 2010s saw some of the biggest advances in software to date. From Dev expanding into ops and QA , to the massive global impact of the smartphone and beyond – the 2010s changed the world forever. And for the better!

4 Ways Financial Leaders Can Become More Data-Driven

OPEXEngine

Business technology continues to evolve at lightning speed. As more applications transition to the cloud, information has never been easier to gather. Data is becoming more and more essential to remaining competitive and succeeding in any industry.

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Top 5 Customer Success Takeaways from CCO USA

ChurnZero

Top 5 Customer Success Takeaways from Chief Customer Officers USA. ChurnZero had the opportunity to attend and sponsor an event last week called – CCO USA.

Radical candor for sales teams: How authenticity and transparency close more deals

Close.io

It’s an understatement to say that salespeople don’t have the best track record when it comes to trust. For the average person, we’re sleazeballs who will say anything to close a sale.

Encouraging Innovation in an Established Product Culture

Speaker: Richard Cardran, Chief Creative Officer and VP Strategy, HIA Technologies

Innovation is both a process and an outcome. The best way to begin innovating your products is by innovating your internal process. We'll explore the challenges, solutions, and hands-on techniques for becoming a successful "agent of change" within a well-established product culture. We'll examine the importance of UX and user-centric feature analysis, the adaptation of Agile Methodologies to the creative process, as well as a way to drive successful culture change for setting expectations and winning approvals with cross-functional stakeholders. Innovation and Leadership go hand in hand. Join Richard Cardran, Chief Creative Officer and VP Strategy, HIA Technologies, as we assess some case studies to see how to lead with a clear strategy well-defined tactics, and an unbiased understanding of the fundamental question: "why are you innovating?"

Product Tip Tuesday: Run a File Audit to Find Exposed Sensitive Information

BetterCloud

At the end of January, BetterCloud released File Audits for G Suite, Box, Dropbox, and Slack. This new feature will help you mitigate risks by scanning for sensitive content in existing files that live in your SaaS environment.

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2 ways 5G will change cloud computing

IT World

5G is coming—a technology that has more misinformation around it than anything I’ve seen before. Much of this bad data is focused on cloud computing. The reality is that it will take a while to roll out 5G. We need to upgrade our phones, cell towers, network devices, and more, and that won’t happen overnight. Moreover, the dollars it will require won’t be easily extracted from most enterprises.

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How I Drove 231,608 Visitors to My Site Using This New Channel

Neil Patel

Just like any marketer, we all fear what we can’t control. And sadly, for years, a lot of our future is being determined by algorithms. From social sites to search engines… they all have algorithms. Heck, you even have to deal with them with things like email.

Fixing the empathy gap with UserTesting's CMO, Michelle Huff

ProfitWell

Walt Disney loved sitting in the parks and watching customers experience Disney. He noticed little piles of trash collected every 30 feet, throughout the park. What he concluded is that people would get tired of holding something and put it down every 30 or so steps. His solution? Garbage cans every 30 feet. If you go to a Disney park, you’ll notice these garbage cans every 30 feet. This example is the epitome of empathy and how it applies to customer-centricity.

Your 2-Part Metrics Audit for High-Value Products

Speaker: Sam McAfee, Product Development Consultant, Startup Patterns

You know what they say: what's measured improves. As product managers we're in a golden age of being able to get all sorts of metrics and run all sorts of experiments. But what are your measurements and analytics focused on? Are they really truly objective? Do they contribute to the ultimate vision of your product? And is everybody clear on that vision? Join Sam McAfee, Product Development Consultant, as he takes you through a two-part measurement audit. First, you'll learn how to make sure your measurements actually align with your product strategy. And second, you'll learn how to evaluate your culture of using measurements, so future experiments will more consistently provide high-value results.

Top 20 Best Resource Scheduling Software to Try in 2020

Nimble - Sales

Today, numerous companies operate on a project to project basis. Each such project requires an individual approach and a number of specific actions for its implementation, often not similar to the previous projects.

Don't be an ass

ProfitWell

Hey crew, let's be more decent humans at work. Today, we’re pouring beer onto the revenue operations scene. Why would we do such a thing? Stay tuned.). Your top subscription news. Better humans, better humanity. This might sound so simple, it feels condescending. But it’s something we likely all need to improve upon, to focus on, to better prioritize. We spend so much of our lives at the office or with our teammates, that there’s no real option for success other than by simply: being decent.

RevOps EP3 Scott White

ProfitWell

In our third episode of RevOps and Hops, we float down the San Antonio River. We also welcome Scott White , the newly minted CRO of Chargify, to discuss the rise of RevOps and what better way to discuss it than over a cold New England style IPA, Cloud Surfer, from Trophy Brewing Co. , and the sound of a babbling brook in the background. You can listen to episodes of RevOps and Hops on Apple Podcasts , Spotify , Google Podcasts , or wherever you get your podcasts.