SaaStr
MARCH 20, 2023
Dear SaaStr: How Do You Become Successful at Enterprise Sales? If you haven’t done enterprise sales before, the biggest thing to understand: you can do it. But, you’re going to have to hustle. Really, really hustle. Many founders want the customers and leads and users to come to them. They want to focus on the product, then on the funnel, A/B testing, optimization, SEO, SEM, etc. etc.
FastSpring
MARCH 20, 2023
Release Notes is our monthly highlight of our great features coming out on the FastSpring platform so you’ll be able to pick up and go with the latest features for your store. New Welcome Dashboard and Onboarding Experience For Free Trials In an effort to improve the onboarding experience of new sellers and to deliver more valuable information to our existing sellers, we’ve launched a new version of our welcome dashboard.
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SaaStr
MARCH 20, 2023
We never know how many people exactly will come to our events, but we do have a decade of data now. But the world is different now, and folk seem to be waiting more to the last minute to buy event tickets. Whatever we end up at SaaStr Europa 2023 in London 6-7 June … it will be even bigger than last year in Barcelona! Right now, we’re tracking to 225% of last year.
User Pilot
MARCH 20, 2023
With so many companies prioritizing their customer service efforts for a good reason, we decided to list 13 emerging customer service trends that can help you exceed customer expectations and drive business growth. Thanks to a combination of tools, systems, and strategies, driving customer retention through optimal customer service is easier than ever before.
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When test coverage falls behind release velocity, quality suffers, and your team feels the consequences. This guide outlines when it makes sense to outsource quality assurance (QA), the risks to watch for, and how to scale testing without increasing headcount or slowing down engineering. You will learn how leading teams are leveraging external QA partners to expand coverage, enhance defect detection, and remain aligned with CI/CD timelines.
SaaStr
MARCH 20, 2023
So you’ve nailed your pitch for startups and are looking to hook your first mid-market customer. But suddenly, the buyer is a bunch of different people, and they want a bunch of new features. What do you do? Vanta’s Chief Revenue Officer, Stevie Case, shares lessons learned from leading Twilio’s mid-market team and shepherding Vanta into a mid-market leader as the company’s first CRO.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Neil Patel
MARCH 20, 2023
You know the phrase by Benjamin Franklin that goes, “Time is money”? Well, a slow average page load time is like losing money. You don’t like the sound of that, do you? Customers are demanding faster websites, especially on mobile. A slow page speed will cost you traffic and sales conversions. Studies show that a page that takes longer than six seconds to load loses about 1 of every 2 visitors.
IT World
MARCH 20, 2023
Russia’s Kremlin ordered officials to stop using iPhones , apparently over concerns the devices could be vulnerable to Western intelligence agencies, Reuters reports. When surveillance-as-a-service firms sit exposed for brazenly undermining device security , it's hard to think there isn't an argument there. But the bigger story isn’t the harm to Apple’s small business in Russia, it's the threat to digital supply chains it shows.
ChurnZero
MARCH 20, 2023
If you want to keep the peace at the dinner table, three things should never be discussed: religion, politics and who owns customer renewals and expansions. Yet at the business table, it is an important question to ask. We put these two questions to respondents in our most recent 2022 Customer Success Leadership Study published late last year. The study is based on an annual survey we conducted in collaboration with ESG and sponsored by Higher Logic Vanilla and involve.ai.
User Pilot
MARCH 20, 2023
Which tool is more suitable for creating interactive user guides, Chameleon or Userlane? Or is there any other in-app onboarding software that better suits your requirements? To make the right decision, you need to think about what features are most important to you and what functionality you’ll require from the tool you choose. And, of course, you also need to keep the price in mind and make sure it aligns with your budget.
Speaker: Tamara Fingerlin, Developer Advocate
Apache Airflow® 3.0, the most anticipated Airflow release yet, officially launched this April. As the de facto standard for data orchestration, Airflow is trusted by over 77,000 organizations to power everything from advanced analytics to production AI and MLOps. With the 3.0 release, the top-requested features from the community were delivered, including a revamped UI for easier navigation, stronger security, and greater flexibility to run tasks anywhere at any time.
Nimble - Sales
MARCH 20, 2023
It’s not too late to learn “How to Develop a Customer-Centric Growth Plan for 2023” from our recent Nimble Education Webinar with VisionEdge Marketing founder Laura Patterson! Laura has 25+ years of experience in sales and is recognized as one of the pioneers in Marketing Performance Management. Let’s dive into the Webinar Replay! What Will […] The post Nimble Webinar Replay: How to Develop a Customer-Centric Growth Plan for 2023 appeared first on Nimble Blog.
User Pilot
MARCH 20, 2023
Which is the ideal tool for interactive user guides; Chameleon or Apty? Or is there an in-app onboarding software superior to the two? With so many tools available on review sites, finding a software that suits your requirements and budget can be overwhelming. This article examines the necessary features for the perfect interactive user guide tool and helps you select the best fit for your company’s needs and budget.
SaaSHolic
MARCH 20, 2023
“O processo de vendas em SaaS não é uma arte, é uma ciência”. Essa afirmação é da Lucia Haracemiv , co-fundadora da DNA de Vendas , e foi feita na última edição do Superlógica Xperience. Lucia Haracemiv, da DNA de Vendas, falou sobre anomalias em funis de vendas, no Superlógica Xperience 2018 Isso porque boa parte dos clientes atuais da DNA de Vendas está concentrada em empresas SaaS.
ChurnZero
MARCH 20, 2023
If you want to keep the peace at the dinner table, three things should never be discussed: religion, politics and who owns customer renewals and expansions. Yet at the business table, it is an important question to ask. We put these two questions to respondents in our most recent 2022 Customer Success Leadership Study published late last year. The study is based on an annual survey we conducted in collaboration with ESG and sponsored by Higher Logic Vanilla and involve.ai.
Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage
There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.
SaaSHolic
MARCH 20, 2023
Em 2004, o mundo da tecnologia viveu um evento que viria transformar a nossa forma de nos relacionar com amigos, comprar, expressar opiniões, compartilhar emoções, enfim, “socializar”. Mesmo não sendo a primeira rede social, o Facebook soube como atrair e reter usuários em uma velocidade que nenhuma outra rede social (fora da China) conseguiu. Isso permitiu com que a empresa se posicionasse como um dos líderes globais em oferta de publicidade online, e é hoje o maior veículo de mídia social do m
SmartKarrot
MARCH 20, 2023
Role: Sr. Customer Success Manager Location: United States (Remote) Organization: Talentify.io As a Sr. Customer Success Manager, you’ll control the strategic and enterprise accounts’ post-sales customer experiences, including onboarding, product adoption, customer relationships & advocacy, renewal/expansion, and so on. Along with the sales team, secure possibilities for customer renewal and growth.
SaaSHolic
MARCH 20, 2023
Logo que sai da RD para começar a Plural, escrevi um post sobre as principais lições que tive construindo a área de canais da RD. Foi um momento bacana de documentar aprendizados e compartilhar experiência, alguns dos vários benefícios que sabemos que a produção de conteúdo nos trás. Logo na sequência, começaram as demandas da Plural e senti na pele o que ouvi de clientes que atendi como CS de Inbound Marketing em 2014: “falta braço pra escrever”.
User Pilot
MARCH 20, 2023
Pendo vs Mixpanel? Which of the two is better for your SaaS product team? If you're after the answer to this question, we've got you covered! Let's dive into our comparison of the two analytics tools , their key features, strengths and weaknesses, along with their pricing plans. TL;DR Pendo is a product adoption tool whereas Mixpanel is a purely analytics software.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
SaaSHolic
MARCH 20, 2023
Tenho investido um bom tempo em falar sobre Account-based Marketing — o que é, contexto, estratégias e como fazer. Tanto que já publiquei dois artigos anteriores em torno dos fundamentos de ABM: O que é ABM e porque faz sentido em vendas Enterprise e também sobre Como construir um ICP (ideal customer profile) de verdade , focando em contas. Eu adoraria continuar na sequência e escrever mais a fundo sobre contexto e os fundamentos de ABM como uma estratégia, para depois chegar na parte prática.
SaaSHolic
MARCH 20, 2023
A inteligência artificial no SaaS simboliza a combinação perfeita. Se um trabalha para criar máquinas inteligentes e o outro é especialista em dados, basta um empurrãozinho por parte do machine learning para que esse casamento gere frutos tecnológicos incríveis. Tecnicamente falando, o software as a service é diretamente dependente de cloud computing , precisa de um grau mínimo de conectividade disponível e garantia de segurança de todos os dados e informações.
SaaSHolic
MARCH 20, 2023
por @Bernardogalinho* Nos últimos dias 7, 8 e 9 de novembro aconteceu o RD Summit 2018. O maior evento de marketing digital e vendas da América Latina reuniu mais de 10 mil pessoas, mais de 150 palestrantes e incontáveis empresas representadas por pessoas, expondo ou não, dispostas a fazer conexões, trocar ideias e alavancar seus conhecimentos de maneira colaborativa.
SaaSHolic
MARCH 20, 2023
Reuni dicas práticas (dadas por um investidor) para você criar um pitch deck para investidores incrível e levantar investimentos. Na hora de conseguir investimento, ter um bom pitch deck para investidores é quase tão importante quanto ter bons contatos. Claro, antes de começarmos é importante ressaltar: se você não está investindo em criar relacionamentos com possíveis investidores, ainda não é hora de construir o seu deck de apresentação.
Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments
Most integrated payments providers share a percent of the payment revenue with their software partners. But, oftentimes, that revenue share is only a fraction of the true income potential software providers can realize. If you want to maximize income opportunities from your payments program, check out Wind River Payments’ webinar-on-demand.
SaaSHolic
MARCH 20, 2023
7 sugestões de livros para empreendedores que startup founders precisam conhecer. Ler livros para empreendedores escritos por quem já viveu o que vamos encarar no futuro é uma excelente maneira de acelerar nosso aprendizado. Ao contrário de muitos desses autores, hoje temos fácil acesso à muito conteúdo de qualidade sobre startups. Seja sobre tirar a sua ideia do papel, montar um time de vendas ou escalar o negócio.
SaaSHolic
MARCH 20, 2023
Muitos empreendedores começam a trabalhar na sua ideia e logo pensam: “Preciso de um investidor”. Apesar desse ser um pensamento recorrente, a pesquisa Brazil SaaS Landscape 2017 feita pelo SaaSholic mostrou que 71% das empresas SaaS que mais crescem no Brasil são bootstrapped. Então, o que fazer? Obviamente, não existe uma “resposta certa”. Cada empreendedor, negócio e mercado tem uma exigência.
SaaSHolic
MARCH 20, 2023
Se você é gestor e está buscando uma ferramenta boa para Avaliação de Desempenho, no final do post tem um presente para você! Já liderei times de produto e outras áreas em diversas empresas nesses mais de 18 anos de carreira. Desde startups até multinacionais, como gestor, o desafio era SEMPRE o mesmo. Como realizar e organizar diferentes avaliações dos meus colaboradores, para que eu pudesse desenvolvê-los?
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