Tue.Jun 20, 2023

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Dear SaaStr: How Do Sales Reps Lose Deals?

SaaStr

Dear SaaStr: What remarks have a salesperson said to you that lost them the sale? A quick list here: “You are wasting my time”. I don’t think this was meant to be said aloud, but many B-tier reps say and think this all the time. No. A prospect’s time is always valuable. Sales is there to serve. If sales was routed the wrong lead, that’s the company’s fault, not the prospect’s.

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Mailtrap Review

The Daily Egg

Mailtrap is a platform designed to help businesses improve how they test, send, and control emails. Use it to build better marketing. The post Mailtrap Review appeared first on The Daily Egg.

Marketing 258
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Everyone Has a Side Hustle Now. Is That a Good Thing?

SaaStr

So today, everyone has a side hustle, or so it seems. Almost everyone in sales seems to be into real estate, either “multi-family” real-estate or getting their broker’s license. Or other so-called “passive” income streams that really often take many hours to manage. And so many folks are coaches, selling courses, and more.

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Marketing Teams as Hedge Funds

Tom Tunguz

I think of marketing teams as hedge funds. Marketing teams develop a portfolio of different strategies to acquire leads. Some days, content marketing works. A post challenging like this one hits HackerNews or a journalist covers the company. Other days when content strategies struggle, a witty paid ad campaign entices some clicks & form fills. On some rainy Tuesday, the weekly webinar attracts an unusually promising audience.

Marketing 200
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Navigating the Future: Generative AI, Application Analytics, and Data

Generative AI is upending the way product developers & end-users alike are interacting with data. Despite the potential of AI, many are left with questions about the future of product development: How will AI impact my business and contribute to its success? What can product managers and developers expect in the future with the widespread adoption of AI?

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A Look Back at Q1 '23 Public Cloud Software Earnings

Clouded Judgement

Q1 earnings season for cloud businesses is now behind us. The 63 companies that I’ll discuss here (which is not an exhaustive list, but is still comprehensive) all reported quarterly earnings sometime between April 2th – June 8th. In this post, I’ll take a data-driven approach in evaluating the overall group’s performance, and highlight individual standouts along the way.

Cloud 161

More Trending

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How to activate your Chromebook's crafty new shortcut system

IT World

If you've spent any time using a Chromebook lately, you're in on the secret: Google's ChromeOS platform has gotten almost shockingly good over these past several years. Lots of computer-owning creatures still haven't realized it, but Chromebooks have come an insanely long way since their unassuming debut over a decade ago — as ChromeOS itself has evolved from being the "nothing" operating system to being the " everything " operating system , in more ways than one.

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Investing in ElevenLabs

Andreessen Horowitz

[link] Listen to Bryan Kim read this blog post, with voice generated by ElevenLabs. The human voice is one of our most primal, personal and expressive forms of communication. From a newborn’s first babbles to Martin Luther King Jr.’s … The post Investing in ElevenLabs appeared first on Andreessen Horowitz.

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ClickUp adds role-based AI capabilities for teams

IT World

Productivity platform ClickUp has added a host of new role-based AI capabilities , designed to help boost productivity for employees across all departments. The new capabilities, dubbed ClickUp AI, provide more than 100 fully templated prompts that deliver role-based AI tools for teams, including marketing, sales, engineering, and project management.

AI 98
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Building User Trust with UX Design: 15 Effective Strategies

User Pilot

Cultivating user trust is critical to the success of any long-term product strategy. It is also one of the central goals of the user experience design process. But, trust is a difficult concept to define or quantify. It is a feeling – like when you first set eyes on your date and feel relaxed and at home. So, how can you build trust with UX design ?

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SaaS: How They’re Turning Payments Into Profit Centers

Discover how top SaaS companies are earning up to $700k + and zero upfront cost with Usio Integrated Payments.

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I Survived a Mass Shooting. It Changed the Way I Sell.

Sales Hacker

Content warning: This article contains descriptions and images of gun violence, as well as discussion of trauma. After the first shot, I thought that someone had popped a bottle of champagne. After 10 to 20 more shots, reality set in, and so did the chaos. People running in every direction in the crowded brewery. Time standing still, then unfreezing.

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10 Must-Read Onboarding Books for SaaS

User Pilot

Looking to level up your user onboarding knowledge with onboarding books? An exceptional user onboarding experience can make all the difference for your SaaS company's growth. But where do you begin? Onboarding books can offer you the knowledge and insights necessary to craft a remarkable onboarding process. In this article, we've compiled the 10 must-read onboarding books that'll enable you to transform your user onboarding strategies.

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Should SMBs worry about a recession?

IT World

For months now, the economic prophets have been saying a recession is coming. I'm not an economist, but I have been running a small home-based business for decades. I've been through good times and bad. My particular industry — journalism — is in trouble. But then, it's always been in trouble. I keep looking ahead, and I don't see a recession coming.

Data 91
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Product Idea Validation: 6 Steps for Ensuring Successful Products

User Pilot

Why is product idea validation important? As a product manager, how can you effectively validate ideas and build a successful product that delights users? This is the key focus of our guide. We look at the process of idea validation and a range of tools and techniques you can leverage to aid the process. Let’s get straight into it! TL;DR Product idea validation is a process during which product teams test and tweak the product concept to ensure it satisfies a real market need.

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How Embedded Analytics Gets You to Market Faster with a SAAS Offering

Start-ups & SMBs launching products quickly must bundle dashboards, reports, & self-service analytics into apps. Customers expect rapid value from your product (time-to-value), data security, and access to advanced capabilities. Traditional Business Intelligence (BI) tools can provide valuable data analysis capabilities, but they have a barrier to entry that can stop small and midsize businesses from capitalizing on them.

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With one June Patch Tuesday update, Microsoft falls short

IT World

I’ve tracked Microsoft’s Windows patches for years and closely watched all of the changes the company has made. I remember when you had to install updates in a certain order — and watch for which one had to be installed first. I remember the arrival of automated patching using Software Update Services (later called Windows Server Update Services). I’ve seen how we went from a system where each vulnerability was patched individually to what we now have: cumulative patching.

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Survey Analytics: How to Collect and Interpret Survey Data?

User Pilot

Want to know how you can use survey analytics to leverage customer feedback data? Survey analytics is the process of interpreting survey responses to get valuable insights. It helps you better understand your customers’ needs and pain points and continually improve your product. So let’s see how you can collect customer feedback for analysis and understand user sentiment to improve the user experience.

Data 83
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Opera rolls out AI-infused browser

IT World

Opera went live today with Opera One , an extensive makeover of its namesake Chrome-based web browser that includes a native generative AI feature that allows users to ask it to create text or computer code and get questions answered with greater detail. The new AI feature, called Aria , comes as a sidebar window and allows users to ask questions and get natural language answers derived from a trove of information scoured from the internet.

AI 77
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Streamlining Construction Businesses | Construction CRM

Teamgate

The construction industry has its own set of unique challenges and demands. Managing projects, teams, and resources can be complex and demanding. However, finding the right solution can make all the difference. That’s where construction CRM comes into play. Construction CRM solutions are designed to streamline construction businesses and help them overcome their challenges.

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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Mosyle brings generative AI to Apple Device Management

IT World

Apple Vision may mix reality, but the news hasn’t shifted this year’s big storyline: the steady progress of Generative AI. Now, it’s Apple Device Management that’s gained this kind of intelligence, with Mosyle. The company has introduced Mosyle AIScript, which it says is the first generative AI-powered macOS scripting tool. The thinking is that IT admins can use natural language with it to create scripts to manage Mac hardware fleets.

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Top 8 Offshore Software Development Models: How to Pick the Exact Right One for You

TurnKey Labs

Development models – also dubbed “engagement models” – for offshore software development refer to the different mechanics of working with remote software developers or partners. Since developing software is often complex, laying the proper groundwork from the start becomes even more crucial to lucrative and lasting collaboration.

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Intel’s German chip fab plans expand

IT World

An EU subsidy will underwrite an expanded plan for a major chip foundry in Magdeburg, Germany.

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ChatGPT AI Detection Tools

TurnKey Labs

Since December 2022 we have reviewed and analyzed applications to verify and detect AI-generated content. Here’s a short list of the best ChatGPT detectors so far according to our rating system: Detector by WRITER Originality.AI (paid) Detector.dng.

ChatGPT 57
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Embedding BI: Architectural Considerations and Technical Requirements

While data platforms, artificial intelligence (AI), machine learning (ML), and programming platforms have evolved to leverage big data and streaming data, the front-end user experience has not kept up. Holding onto old BI technology while everything else moves forward is holding back organizations. Traditional Business Intelligence (BI) aren’t built for modern data platforms and don’t work on modern architectures.

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How to Have Difficult Conversations as a Leader with Paul Piazza

30 Day Leadership

In this episode, best-selling author and leadership coach Nils Vinje talks to Paul Piazza, VP of Customer Success at Webex Events, about how to handle difficult conversations in a leadership role. They discuss the value of difficult conversations in building relationships and achieving growth, both personally and professionally. Podcast highlights: 0:28 - Early ties at Gainsight - Paul shared how he met Nils. 2:37 - Importance of difficult conversations - How can difficult conversations lead to

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Online Gambling Regulations in the UK

SaaS Metrics

Online gambling is legal in the United Kingdom. Both residents and visitors are allowed to play at licensed casinos including Paybymobileslots.com. The activities of these casinos are regulated by the United Kingdom Gambling Commission (UKGC). The Commission was instituted based on the Gambling Acts of 2005 and is tasked with the job. Read more The post Online Gambling Regulations in the UK first appeared on SaaS Metrics.

Metrics 52
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Product Tip Tuesday: Scheduled On-Demand Workflows

BetterCloud

We are excited to introduce the ability to schedule on-demand Workflows. This feature empowers your IT department to bring the convenience of scheduling to critical processes such as onboarding, offboarding, and mid-lifecycle changes. Gone are the days of staying late at the office on a Friday to offboard an employee after their last day. Instead, schedule an on-demand Workflow to run at a certain time, ensuring smooth execution without manual intervention.

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Airavat Capital's USD 40 Million Global Tech Fund Aims to Back Deeptech and SaaS Companies

Entrepreneur - SaaS

The global technology fund, which will operate out of GIFT City (Gujarat International Finance Tec-City), is targeting only listed companies and will generally hold 15-20 companies at any given time.

Finance 55
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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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7 Best PhoneBurner Alternatives for High-Volume Sales Teams

CloseSaaS

Looking for a change from PhoneBurner? These 7 PhoneBurner alternatives might just be what you need to streamline and boost sales productivity.

Sales 52
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June 20 – Customer Success Jobs

SmartKarrot

Role: Customer Success Manager Location: United States (Remote) Organization: Liquid Web As a Customer Success Manager, you’ll ensure that customers receive more value from your offerings by engaging in onboarding activities. Promote customer retention and revenue growth within the current/assigned account base. Help the sales teams perform insightful infrastructure and technology reviews according to a timeframe set by the client.

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How to Reduce Customer Onboarding Time By Shortening TTV

User Pilot

Learning to reduce customer onboarding time will impact your business in no small way. Your new users will experience the product quickly, and your adoption and retention rates will go up. But what exactly is an onboarding time, and how do you improve it for your SaaS? This article answers your questions. Read on to find 15 strategies to shorten time to value (TTV) and delight customers.