Customer Success Has Gone from The Customer’s Ally To Its Nemesis
SaaStr
JUNE 19, 2023
So we’ve been writing about the power of a strong, funded, dedicated customer success organization since the beginning of SaaStr way back in 2012. While now mainstream, our early thinking on the power of Second Order Revenue in many ways informed a generation of SaaS entrepreneurs and the whole CS space. But … things have change in the past 24 months or so.
Let's personalize your content