SaaStr

JULY 1, 2021

The second is pulling more around values, and how we approached team building. Even as a three person team, we went through an exercise to figure out what do we stand for, as a team? Sam : This is not my insight, but someone else says… I really do believe it, that the team you build is the company you build.

VP of Engineering 264

VP of Engineering Sales Hiring Sales Recruiting Underperforming Technical Team 264

User Pilot

JULY 23, 2023

With a jobs-to-be-done template, you can easily transform your customer interviews into actionable insights and develop an engaging product with high chances of success. The jobs-to-be-done framework is a method for developing products. Avoid the risk of developing products or features that no one would use. Reasons for hire.

Underperforming Technical Team 90

Underperforming Technical Team Interviewing Leadership Innovation 90

ChurnZero

OCTOBER 21, 2022

To deliver on their expectations takes true customer-centricity and a strong customer success team who can do far more than “be there” for your customers. This proof of integrity makes it easier for a customer to forgive your missteps and go to bat for you in the face of budget cuts, company acquisitions or new leadership.

Subscription 98

Subscription Payment Features Scale Business 98

SaaStr

AUGUST 8, 2019

Agnes Bazin | Chief Development Officer @ Doctolib. She’s part of the founding team Doctolib, and the current chief development officer for the company. Okay, it’s not bad. We split our sales organization into four different teams. So, two teams cater to practices. FULL TRANSCRIPT BELOW.

Sales Recruiting 107

Sales Recruiting SMB Scale Sales Hiring 107

Sales Hacker

OCTOBER 22, 2017

Modern sales teams need competent professionals with a variety of talents, skills and abilities. But in a hyper changing landscap e, which are the most crucial sales skills and traits that reps must possess (or develop) in order to exceed targets and deliver consistent sales success? Sales teams rarely operate as a one-person army.

Underperforming Technical Team 102

Underperforming Technical Team Outsourced Development Development Social Media 102

SaaStr

AUGUST 8, 2019

Agnes Bazin | Chief Development Officer @ Doctolib. She’s part of the founding team Doctolib, and the current chief development officer for the company. Okay, it’s not bad. We split our sales organization into four different teams. So, two teams cater to practices. FULL TRANSCRIPT BELOW.

Sales Recruiting 108

Sales Recruiting SMB Scale Sales Hiring 108

SaaStr

JUNE 15, 2021

We’ve done a ton of terrific sessions with the Twilio leadership over the years, including 4 different deep dives with Jeff Lawson, CEO and co-founder. Twilio is a cloud communications platform that allows software developers to embed communications into the apps that they’re building. He said, “I feel so bad.

Scale 287

Scale Underperforming Technical Team Engineering Wireless 287

Kellblog

JULY 18, 2019

Great core/founding team. Thus, there is a good chance one or all of the founding team will be around, and in influential positions, for a long time. Bad startups are feature addicts who pile feature upon feature atop a deteriorating architecture, creating an Augean Stables of technical debt. Startups are about people.

Underperforming Technical Team 78

Underperforming Technical Team Startup Software Technical Cofounder 78

Andreessen Horowitz

FEBRUARY 12, 2024

A MOC document can help you prioritize what jobs you need an executive to do so you can hire against those needs. Getting executives out of the 1:1 interview process and into a whiteboard session can help you assess their core competencies and how they’ll work with your team. How can we help the team get calibrated on the role?

Sales Recruiting 88

Sales Recruiting Technical Advisors Sales Hiring Underperforming Technical Team 88

Tom Tunguz

OCTOBER 24, 2021

And as Travis mentioned, we’ve had lots of great recent guests, Hollie Wegman, CMO at Segment, Adam, the head of developer relations at HashiCorp, G.C. Her team loved working for her. Leadership, she’s been on the leadership team for two massive businesses, and so who better to hear from on that topic than Claire.

CTO Coach 129

CTO Coach Sales Hiring Sales Recruiting CTO Hire 129

Sales Hacker

MARCH 28, 2019

To begin, perform an audit of your own sales team, and answer these questions: How are women compensated in comparison with men of their same role level? By the way, even if you don’t find there are gender differences on these three criteria (good job), this exercise can help you improve how you manage your team in myriad other ways.

Sales Hiring 79

Sales Hiring Underperforming Technical Team Sales Management 79

Scytale

JANUARY 31, 2024

Type of SOC 2 Report Initiating the SOC 2 project requires a comprehensive understanding from the project team, management, and leadership regarding the type of SOC 2 report they want to pursue. Documenting the scope of these risks based on identified threats and vulnerabilities is essential. is comprehensive and up-to-date.

compliance 52

compliance SaaS Underperforming Technical Team Healthcare 52

Intercom, Inc.

AUGUST 18, 2022

Sarah Dayan is a staff engineer at Algolia , a “Search-as-a-Service” platform that helps developers build index and search capabilities into their own platforms through an API, and the host of two tech podcasts: Developer Experience and Entre Devs. While onboarding, read as much documentation and speak with as many people as you can.

Engineering 204

Engineering Software Review Technical Review Development Team Review 204

Sales Enablement, SaaS and Growth

AUGUST 28, 2018

At a high level the strategy should convey what your team does, how it does it, goals and main initiatives for the year ahead. Each year every team had to create an MSPOT, and they were published on the company wiki, for all employees to see, question and provide feedback on. Plays This is the fun part.

Sales Enablement 122

Sales Enablement Scale Strategy Underperforming Technical Team 122

Sales Hacker

JANUARY 3, 2022

Those are resources that most sales teams do not have, and resources that most marketing teams need to protect. To meaningfully speed up your content creation process without sacrificing quality or quantity, though, you also need to look closely at how your team approached sales enablement. Develop T-shaped professionals.

Sales Enablement 100

Sales Enablement Scale Sales Hiring Outsourcing Services 100

Neil Patel

SEPTEMBER 30, 2020

And what better way to develop this other than enlisting the help of an expert digital strategy consultant who can do a broad set of activities, each of which is directed towards helping you meet your goals. You must already be on the lookout for investments that can maximize ROI – or get rid of bad investments altogether.

Consulting 123

Consulting Strategy Technical Review Underperforming Technical Team 123

Intercom, Inc.

AUGUST 15, 2019

If an organization’s founders aren’t designers and don’t come from a background where well-designed products played a key role in their lives, it can often be the last discipline to be brought onboard the team. I was writing specifications documents. On a bad day, a lot more of it got thrown away. Focus on outcomes over output.

Underperforming Technical Team 179

Underperforming Technical Team Scale Innovation Startup 179

Sales Hacker

DECEMBER 5, 2017

The main problem I hear is finger-pointing, this is especially apparent on teams where there is a pod system and SDRs are paired to AEs , but it can happen on any team regardless of the setup. If the meeting doesn’t move to pipeline, too bad SDR, you don’t get paid. SDR vs AE: Vicious Cycle of Blame.

Scale 81

Scale Underperforming Technical Team Outsourced Development Sales Hiring 81

Intercom, Inc.

JANUARY 20, 2022

We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations. Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. Paul: Yeah.

Underperforming Technical Team 249

Underperforming Technical Team Headcount Sales Hiring Scale 249

Sales Enablement, SaaS and Growth

APRIL 10, 2017

Many companies are investing in the creation of sales enablement teams, but as they’re so new, there’s a distinct lack of thought leadership, standardised measurement and best practices available. Put simply, as a sales organisation grows, the sales enablement team must evolve alongside it.

Sales Enablement 112

Sales Enablement Sales Hiring Underperforming Technical Team Sales 112

CustomerSuccessBox

MARCH 10, 2022

To deliver the service to the clients which a company’s sales team laid out has a real thing to deal with. If not met, it’s just up for a downfall while creating a poor experience for the clients. Over the experience, one must have gained strong problem-solving, creative thinking, and time management skills with a leadership role.

Engagement 52

Engagement Management Underperforming Technical Team Outsourced Development 52

Sales Hacker

JULY 14, 2020

This week on the Sales Hacker podcast, we speak with Ernest Owusu , Senior Director of Sales Development at 6sense. Now in a leadership role, he promotes the importance of team culture to keep BDRs connected during any crisis. Sales development leadership [07:23]. Race & diversity in sales leadership [23:51].

Scale 72

Scale Sales Hiring Underperforming Technical Team Sales 72

Neil Patel

NOVEMBER 28, 2020

And that’s when things go bad. The team scrambled to fix that. Hopefully, it’s a simple fix like a bad robots.txt file. Not all agencies can develop, let alone implement, advanced technical SEO strategies. Such agencies work with a team of experts and the other characteristics I’ll discuss below.

Underperforming Technical Team 133

Underperforming Technical Team Enterprise Payment Features Travel 133

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Know who is the foundation of your product and build your product for that user (in Stripe’s case, developers). Know your forever user.

Scale 152

Scale Payment Services Payment Methods Scaling 152

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Joyce Johnson.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SaaStr

JULY 30, 2020

How is the documentation used most effectively? What are the core metrics founders should measure to determine the effectiveness of their reps and sales teams? Peter Kazanjy: Most of the literature is really for existing sales leadership or sales professionals, but not for people who have never sold before.

Part-Time VPE 201

Part-Time VPE Scale Sales Recruiting Sales Hiring 201

Sales Hacker

JUNE 27, 2019

Traditionally, each division within a company has its own operations team, each of them reporting to the functions they serve. In each of these cases, the teams’ priorities are set by their respective leaders. You see, coordination becomes challenging when operations teams aren’t tightly aligned around a single mission.

Sales Hiring 94

Sales Hiring Underperforming Technical Team Sales Trends 94

SaaStr

JANUARY 21, 2020

Justin used Sales Culture to grow a successful PatientPop team to 140 employees and 55 million in revenue. When I was hired, I came in with one salesperson and zero dollars in recurring revenue and over the next four years grew the sales team to over 140 employees and 55 million in recurring revenue. Want to see more content like this?

Sales Recruiting 261

Sales Recruiting Sales Hiring Scale Sales 261

Sales Hacker

SEPTEMBER 8, 2021

It’s highly automated to our sales team, so follow up actions with appropriate content rarely fall through the cracks—and each stage is coupled with detailed reporting. An inbound lead workflow is a process put in place across your GTM team using your marketing automation software, your CRM, and your sales engagement solution.

Scale 84

Scale Underperforming Technical Team Sales Funnel Engagement 84

Intercom, Inc.

MARCH 17, 2022

As his Twitter bio reads, he quite likes “the beautiful mess of product development.”. Why does it matter for the business, for investors, for the community, or people on your team? Customer success, support, and sales teams can be great allies in providing good insights or helping make higher-quality decisions.

Underperforming Technical Team 151

Underperforming Technical Team Scale Banking Customer Success 151

Neil Patel

OCTOBER 24, 2020

Unfortunately, your in-house team doesn’t have the required expertise to push through change. Our team at Neil Patel Digital has compiled the ultimate guide below to help you understand the nuances of working with a consultant for the best results. Spot knowledge gaps and weak points in strategy, and ask for alternatives.

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132

Audacix

JUNE 13, 2019

And that is why it is crucial to take apart this case study in modern web app development failure and learn the crucial two principles that were disobeyed on the path to this colossal c**k-up. You will benefit even more if you your team has managed to take the leap into DevOps. What type of leader are you for your team?

Underperforming Technical Team 58

Underperforming Technical Team Software Development Software Delivery Leadership 58

SaaStr

MARCH 18, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Our team is in Room 111. They were self taught developers. Claire Johnson: If you don’t know us, I’d love to change that.

Scale 117

Scale Payment Services Payment Methods Sales Hiring 117

Intercom, Inc.

SEPTEMBER 26, 2019

And it’s not without good reason: nearly all software products with dominant market share started as apps but grew to the point where third-party developers began building valuable integrations on top of what these companies had already created. New Relic’s General Manager, Mark Weitzel, weighs in on how you can support your developers.

Underperforming Technical Team 170

Underperforming Technical Team Marketplace as a Service Outsourced Development Development 170

SaaStr

AUGUST 20, 2020

343: Kyle Parrish is the Head of Sales @ Figma, the company that helps teams create, test and ship better designs from start to finish. Kyle was in charge of creating the Austin, Texas sales team @ Dropbox, what were some of his biggest lessons when it comes to moving sales outside of HQ? What worked? What did not work?

Sales Hiring 195

Sales Hiring Sales Recruiting Scale Technical Advisors 195

ChurnZero

MARCH 4, 2022

This article is adapted from a session presented by Amy Manning , vice president of Customer Success at Lawgeex from BIG RYG, ChurnZero’s annual Customer Success leadership summit. This analysis was first developed by Kurt Lewin who is often recognized as the founder of social psychology. There are no bad ideas.

Customer Success 95

Customer Success Scale Underperforming Technical Team Onboarding 95

SaaStr

JULY 28, 2021

With 3 full days of sessions, featuring over 300 speakers from the best SaaS companies around the world, SaaStr Annual will be filled with actionable thought leadership to help grow your business. My marketing team wanted me to do the world’s most boring video. Frankly, we got some bad advice from VCs in the early days.

Startup 272

Startup CTO Hire Sales Hiring CTO Coach 272