User Pilot

MAY 27, 2024

Track behavioral data : Use feature tagging and event tracking to analyze product usage. Conduct customer interviews : Engage customers in interviews to understand their deeper feelings and thoughts. Leverage product data to offer proactive support : Analyze customer data to provide anticipatory assistance.

Software Review 87

Software Review SaaS Social Media Interviewing 87

SaaStr

JANUARY 5, 2024

Getting Outbound off the Ground in the Early Days Whatever stage your company is in, you can map wherever you are to outbound and use this article to either create, scale up or improve your outbound SaaS sales. It’s usually a simple interview with a hiring manager screen first and then an actual interview panel.

Sales Hiring 238

Sales Hiring Sales Recruiting Scale Outbound Sales Team 238

User Pilot

MAY 30, 2024

In the dynamic world of SaaS, creating a robust product feedback loop is essential for continuous improvement. Userpilot enables you to collect feedback with user surveys, analyze and act on data, and communicate with users. Offer incentives to encourage interview participation. to collect user behavior data.

Social Media 71

Social Media Interviewing Scale SaaS 71

User Pilot

APRIL 30, 2024

Product-led growth is all the rage in the SaaS industry. Wes Bush , Founder and CEO of ProductLed and bestselling author of Product-Led Growth: How To Build a Product That Sells Itself, dives into this topic in an interview with Userpilot. You don’t have the right data. You don’t have the right teams.

Interviewing 83

Interviewing Scale Strategy AI 83

User Pilot

OCTOBER 31, 2023

User experience analytics is one of the secret ingredients for boosting SaaS growth. By regularly checking your analytics data, you will proactively spot issues and find ways to resolve them. As you read through, you will learn the different UX data types and how to measure them. across the customer journey.

User Experience 79

User Experience Data SaaS Trends 79

User Pilot

AUGUST 21, 2023

In this ultimate list of product manager interview questions, we have tried to simplify the process of hiring great product managers. Product management encompasses the entire SaaS lifecycle from ideation to launch and everything that follows. How would you manage a team that works across time zones and remotely?

Interviewing 74

Interviewing Underperforming Technical Team Management Sales Hiring 74

OpenView Labs

JANUARY 8, 2021

Great interview questions tell you who a person is, what motivates them, how they think and solve problems, and what they’d be like as a teammate. To help us all conduct better interviews, we asked some of the smartest leaders in SaaS to share their favorite questions. More wisdom from SaaS leaders.

Interviewing 75

Interviewing Underperforming Technical Team SaaS Scale 75

User Pilot

OCTOBER 31, 2022

Wondering how to analyse qualitative data and get actionable insights? This article will help you analyse qualitative data and fuel your product growth. We’ll walk you through the following steps: 5 qualitative data analysis methods. 5 steps to analysing qualitative data. What is qualitative data analysis?

Data 88

Data Data Analysis Interviewing Underperforming Technical Team 88

User Pilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works. What is SaaS UX design?

SaaS 96

SaaS Interviewing User Experience Onboarding 96

User Pilot

MAY 1, 2024

A user needs analysis conducted with product analytics data lets you build products that address user pain points and exceed their expectations. It helps you make data-driven decisions to enhance your product and keep up with changing user needs to improve user satisfaction. Usability testing can also come in handy.

SaaS 86

SaaS Interviewing Development User Experience 86

User Pilot

MAY 20, 2024

To design an effective SaaS customer experience, you need to remove the barriers that prevent users from realizing the value of your product. TL;DR SaaS customer experience includes all interactions and overall user satisfaction from initial contact to upgrades, impacting engagement , retention, and loyalty.

Software Review 83

Software Review SaaS Churn Engagement 83

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. Mixpanel is an event analytics platform that allows anyone to get answers from their customer and revenue data in seconds.

Data 92

Data Finance Enterprise Interviewing 92

User Pilot

MARCH 4, 2024

A good example of progressive disclosure in SaaS is an interactive walkthrough that reveals key activation tasks one step at a time. These personas should be based on real data and insights from user research. Collect data to recognize repeat user behavior Use tools such as funnel analysis, user interviews, surveys, heatmaps , etc.,

Data Analysis 82

Data Analysis Data Construction Interviewing 82

User Pilot

AUGUST 16, 2023

How to promote data democratization in your SaaS business to improve decision-making ? TL;DR Data democratization is the process of simplifying how data is stored and managed to help non-technical employees access it easily and make data-driven decisions. What is data democratization?

Data 74

Data Technical Review Government Data Analysis 74

Valuize Consulting

APRIL 20, 2022

Optimize Your Customer Data Model For The Modern Subscription Economy. Customer data is an integral and indispensable part of leveling up your customer lifecycle. Q: Many technology enterprises suffer from “bad” customer data. From your experience, how do you define “bad” customer data? The second piece is customer IDs.

Government 52

Government Interviewing Customer Success Data 52

FastSpring

MAY 6, 2022

In the process, Cedric learned a thing or two about managing data. In fact, Cedric and Ahmed Elsamadisi , the senior data engineer at WeWork at the time, learned so much about what it took to scale a data operation that they devised a whole new system to make it easier. Why you should be skeptical about internal data.

Data 139

Data Scale Sales Hiring Software Engineering 139

User Pilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. But the question is, how do you conduct a UX audit, what quantitative data should you look at, and what does a good UX design even look like? Goal setting helps narrow down what sort of data to collect and what metrics to track.

Software Review 85

Software Review SaaS Interviewing User Experience 85

User Pilot

APRIL 15, 2024

Artificial Intelligence is revolutionizing how SaaS product teams work by increasing efficiency and productivity, reducing costs, and most importantly, facilitating data-driven decision-making. TL;DR Customer insights AI are insights generated from user behavior data and feedback by AI and machine learning tools.

AI Search 97

AI Search AI Artificial Intelligence Machine Learning 97

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. Our Guiding Principle: Our Software and SaaS Community Must Be Good for You in Order for It to Succeed.

SaaS Payments 143

SaaS Payments Payment Solutions Merchant Services Software Review 143

User Pilot

OCTOBER 29, 2023

WTP helps SaaS companies choose optimum prices for their products to maximize profit. SaaS product teams also use it to prioritize features and evaluate the feasibility of new motions. Effective customer research techniques include interviews and focus groups as they allow you to collect qualitative feedback.

SaaS 88

SaaS Interviewing Pricing Market Research 88

User Pilot

JANUARY 9, 2024

This article explores the differences between primary and secondary users in SaaS UX design and provides strategies for identifying them for your product. This could be through primary research methods like surveys and interviews or secondary research methods like product usage data collection.

SaaS 76

SaaS User Experience Interviewing Data 76

User Pilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. How to measure customer behavior with data analytics. This data isn’t just for top-level strategy.

Customer Lifetime Value 86

Customer Lifetime Value SaaS Underperforming Technical Team Churn 86

User Pilot

JANUARY 10, 2024

Implement this user research process to gather data that’s exhaustive and actionable: Define your main objective and build a hypothesis. Start collecting data. Taking this targeted approach ensures the data you obtain is relevant and actionable. Choose research participants that represent your target audience.

User Experience 88

User Experience Interviewing Underperforming Technical Team SaaS 88

User Pilot

MARCH 21, 2023

A data-led approach in SaaS is the key to unlocking innovative ideas, more revenue, and faster product growth. In this article, we cover the following: What it means to be data-led and why it helps SaaS companies grow fast. How to make data-led decisions. How to improve user experience by becoming data-led.

Data 65

Data Business SaaS Artificial Intelligence 65

SaaStr

NOVEMBER 25, 2023

Set and reinforce them early — as early as interviews. Jameson at Gong recently received a coconut in the mail with some pun about “being nuts if you don’t want to talk to me” from someone wanting an interview to be on his team. Data shows that the customers we visit are worth 40% more than those we don’t. Guess what?

Sales Hiring 192

Sales Hiring Underperforming Technical Team Revenue Sales 192

User Pilot

MAY 20, 2024

Here are the best product management software for SaaS companies: ProductPlan is the best tool for road mapping and informing your product-led growth strategy. ClickUp is the best project management tool for SaaS companies. Mixpanel is the best product analytics tool for visualizing customer data. Path analyses in Userpilot.

Software Review 52

Software Review AI Search Scale SaaS 52

User Pilot

MARCH 6, 2024

TL;DR We’ve brought 13 CRO trends that are timeless and will always work in SaaS, and they include: Add more UGC in your content : Leveraging user-generated content to enhance credibility and trust through social proof, improving conversion rates. Collect historical user data such as product usage or feature engagement.

Trends 80

Trends Social Media AI Search SaaS 80

SaaStr

DECEMBER 13, 2021

Open Source is here to stay—and Open Source + SaaS is the future. Databricks started out in the Cloud; we never provided an on-prem offering, only a SaaS Cloud offering. Slowly, you’re going to find lots of companies like Databricks that offer open source technology as a SaaS service. It was difficult, but it was worth it.

AI 232

AI Enterprise SaaS AWS 232

User Pilot

APRIL 25, 2024

We cut straight to practical, usable examples you can immediately incorporate into your user research or interviews. These questions allow respondents to answer in their own language, significantly contributing to the richness of data. Qualitative data fetched from open-ended questions encapsulate emotions, opinions, and ideas.

Scale 52

Scale Underperforming Technical Team SaaS Interviewing 52

ChurnZero

JUNE 18, 2021

Customer exit interviews, when properly structured and executed, provide a unique chance to dig deep and discover valuable information which can lead to actionable churn-preventing insights. Anita Toth, Chief Churn Crusher, joined us for a webinar to discuss how to: Conduct killer customer exit interviews. Q&A Recap.

Interviewing 98

Interviewing Churn Scale Underperforming Technical Team 98

SaaStr

JANUARY 30, 2023

20X year 1⃣ 12X year 2⃣ 5X year 3⃣ #deelspeed @deel [link] — Shuooo (@shuoshuooshuooo) January 23, 2023 When we look at SaaS companies’ success stories, everything looks great on their growth maps. Shuo Wang is the CRO and co-founder of Deel, one of the fastest-growing SaaS companies. Trust the process.

Sales Hiring 220

Sales Hiring Payment Services SaaS Payments Scale 220

SaaSX

NOVEMBER 15, 2020

This article should really be titled, “How to interview a product manager (if you aren’t a product person) “ Because customer success, marketing, sales, support, and other operational roles are key stakeholders in a SaaS organization they are often called into the interview process for product managers.

Interviewing 59

Interviewing Management Sales Hiring Scale 59

User Pilot

MARCH 25, 2024

User sentiment analysis is the process of collecting user feedback data and analyzing the sentiment and intent behind it using tools like natural language processing. Gather user sentiment data from multiple sources. Visualize the collected data to spot patterns more easily. Act on insights to drive positive sentiment.

Social Media 83

Social Media Software Review Technical Review Machine Learning 83

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). In the language of SaaS, I churned. In part two, we’ll cover five churn-prevention strategies that have been successful in other SaaS businesses. Part I: SaaS Churn Benchmarks. Is There an Ideal Churn Rate for SaaS?

Benchmarks 135

Benchmarks Churn Payments SaaS Payments 135

User Pilot

APRIL 8, 2024

If it’s the latter, then you’ve already experienced what bottom-up SaaS is! Our guide explains what exactly bottom-up SaaS is and covers the main growth strategies and tactics used by bottom-up companies. TL;DR In the bottom-up model, a SaaS company promotes the product to individual end-users and teams.

Strategy 70

Strategy Business SaaS Customer Lifetime Value 70

User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Venture Capital 52

Venture Capital SaaS Data Scale 52

User Pilot

NOVEMBER 5, 2023

We also give you a bunch of tips on how to implement it in your SaaS. By delivering valuable products that meet user expectations, SaaS organizations can better retain customers and increase their lifetime value. This helps SaaS companies understand how well the product satisfies user needs in comparison to its competitors.

Management 83

Management Scale Customer Lifetime Value SaaS 83