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29 Latin American SaaS Superstars

SaaStock

Neoway is targeted to serve a diverse range of industries, including transportation, consumer goods, construction, oil and gas, health and pharmaceuticals, technology, telecoms, banks, and insurance companies and brokers, among others. 99 , also known as 99Taxis, is a leading urban transport app coming from the Brazilian SaaS ecosystem.

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What is the difference between Customer Support and Customer Success?

CustomerSuccessBox

Customer Success is a new phenomenon and so, several companies club it with customer support. They feel that customer success is an extension to customer support. All the functions post sales have gained importance in the subscription economy as now the power is in the hands of the customers.

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Build your customer relationships around consistency and trust

Intercom, Inc.

Just over 200 years ago the first steam-powered train entered service on The Middleton Railway in northern England and began transporting coal between Middleton and Leeds. The Industrial Revolution’s innovations in transport allowed businesses to operate at a scale which just wasn’t feasible before.

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12 Niche Marketplaces to List Your B2B Services

Neil Patel

uShip helps customers ship large items by connecting them with carriers with extra truck space. This simple transport marketplace connects shippers with thousands of qualified transporters so items can get to their destination more effectively. uShip – Shipping.

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Customer Onboarding Automation: How-to Guide

User Pilot

Customer satisfaction surveys after certain user interactions, etc. Automate customer support with self-service options The whole purpose of customer onboarding is to create a frictionless customer experience. Automated default settings based on user preferences or industry standards.

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The New Market Places

Tom Tunguz

Simplicity in price discovery; simplicity in quality; simplicity in customer support and service. Transportation Yellow Pages Hailo Uber. Unlike the eBay and Craigslist models, buyers don’t need to know these identities because the company provides customer support and service on their behalf. TaskRabbit.

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From Appcues to Userpilot: How Liv-ex Found an All-In-One Product Growth Tool

User Pilot

They get access to £100m wine trading opportunities, a reliable payments system, storage facilities, and transportation services. The easy setup and strong customer support further convinced them to adopt Userpilot, which they now use for in-app announcements and microcopy localization. How did the transition work out?